Aligning Forces for Quality Attendee Yearbook

Aligning Forces for Quality National Meeting

Attendee FacebookNovember 17–19, 2010 • Orlando, Florida

Page 1

Aligning Forces for Quality Communities . . . . . . . . . . . . . . . . . . . 3Albuquerque, New Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Boston, Massachusetts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Central Indiana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Cincinnati, Ohio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Cleveland, Ohio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Detroit, Michigan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Humboldt County . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Kansas City, Missouri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Memphis, Tennessee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Minnesota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Puget Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24South Central Pennsylvania . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25West Michigan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Western New York . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Willamette Valley, Oregon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Wisconsin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

The Robert Wood Johnson Foundation . . . . . . . . . . . . . . . . . . . . 35

The George Washington University . . . . . . . . . . . . . . . . . . . . . . . 39

Technical Assistance Providers . . . . . . . . . . . . . . . . . . . . . . . . . . 47Agency for Healthcare Research and Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49American Board of Medical Specialities & Improving Performance in Practice . . . . . . . . 49American Institutes for Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50California HealthCare Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Center for Health Care Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Cincinnati Children’s Hospital Medical Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Communication Agencies — DDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Communication Agencies — GYMR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Communication Agencies — MS&L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Communication Agencies — Steege Thomson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Finding Answers: Disparities Research for Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Health Information Technology Resource Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55MacColl Institute for Healthcare Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55MedPharma Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56National Committee for Quality Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57National Partnership for Women & Families . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57National Quality Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Shaller Consulting Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58The Brookings Institution Engelberg Center for Health Care Reform . . . . . . . . . . . . . . . . 59University of Maryland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

The Evaluation Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Table of Contents

Aligning Forces for Quality Communities

Page 5


Albuquerque, New Mexico

Elizabeth A . Armijoelizabeth.armijo @heart.org

�Title�and�Role: Member, AF4Q Consumer Engagement Workgroup and Communication Subgroup

Primary�Affiliation�and�Title: Regional Director of Communications and Marketing, American Heart Association South Central Affiliate

Something�that�people�don’t�know�about�me�is: I’m interested in the quality of health care and health policy in our state. I’m also interested in educating, influencing and motivating others to make a difference in their lives, as well as others.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: That our community is proud of their partnerships and works hard to unite the efforts of others and forge alliances to work towards positive change.

Jo Ann [email protected]

Title�and�Role: Member, Consumer Engagement Workgroup

Something�that�people�don’t�know�about�me�is: I hate sauerkraut.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Things take time.

John H . [email protected]

Degree: MS

Title�and�Role: Analyst, Albuquerque Coalition for Healthcare Quality and New Mexico Medical Review Association

Something�that�people�don’t�know�about�me�is: Many foods trigger adverse non-anaphylactic physiological responses in me. From this, I have gained a special view of the limitations of the current health care delivery system.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Price signals play a significant role in affecting consumer health care decisions. However, price signals do not always result in high quality, long term (i.e. “wise”) decisions. Also needed may be a trusted, electronic “Pocket Doc” device that can learn and adapt its health care advice to the consumer’s unique health needs and temperament.

Kathy [email protected]

Degrees: RN, MBA

Title�and�Role: Member, Leadership Council

Primary�Affiliation�and�Title: Senior Vice President and Chief

Nursing Officer, Presbyterian Healthcare Services

Something�that�people�don’t�know�about�me�is: I was born and raised in New York.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Collaboration is work.

Page 6


Mary Romero [email protected]

Degree: MA

�Title�and�Role: Member, Steering Committee, Leadership Council and Consumer Engagement Workgroup

Primary�Affiliation�and�Title: Corporate Health Manager, Sandia National Labs

Something�that�people�don’t�know�about�me�is: I was the first sibling in my working class family to complete my degree.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The biggest lesson I have learned is that all key stakeholders (provider, payers, patients) must all be “at the table” to drive positive change. It’s not just about the employer’s bottom line.

Patricia [email protected]

Degrees: MPA, RN

�Title�and�Role: Project Director

Something�that�people�don’t�know�about�me�is: I love to travel and

have fun! In the last year and a half I have had the good fortune of going to Maui, Hawaii for two weeks, doing an Alaska cruise and going to the Rose Bowl Parade in January of 2010, which was a lifelong dream!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Think big, be aggressive in the work, always have a backup plan and patience is a virtue because everything takes longer to get done than you anticipated. Along with this, stay positive and keep smiling as you are driving this train and you bring people along with you!

Boston, Massachusetts

Barbara [email protected]

Degrees: MSW, MPH

Title�and�Role: Project Manager

Primary�Affiliation�and�Title: Project Manager and Communications

Specialist, Massachusetts Health Quality Partners

Something�that�people�don’t�know�about�me�is: I love to knit. It clears my mind and helps me relax.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Every day brings a fresh challenge and a new experience. There is so much to do and so much to learn.

Barbra G . [email protected]

Degree: MPH

Title�and�Role: Project Director

�Primary�Affiliation�and�Title: Executive Director, Massachusetts Health Quality Partners

Something�that�people�don’t�know�about�me�is: I play the French horn with the Charles River Wind Ensemble.

Page 7


Martha Donovan Haywardmhayward@partnership forhealthcare.org

�Title�and�Role: Public and Patient Engagement Specialist

Primary�Affiliation�and�Title: Executive Director, Partnership for Healthcare Excellence

Something�that�people�don’t�know�about�me�is: I organized the first ever symposium on breast cancer in Irkutsk, Siberia.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Engaging the public requires respecting their perspective and training for success in the health systems process.

Melinda [email protected]

Degree: MBA

�Title�and�Role: Director of Strategic Planning and Business Development, Massachusetts Health Quality Partners

Central Indiana

Carol [email protected]

Degrees: RPH, MS

�Title�and�Role: Patient Safety and Quality Improvement

Primary�Affiliation�and�Title: President,

Indianapolis Coalition for Patient Safety

Something�that�people�don’t�know�about�me�is: I have been on over 20 cruises.

Chandana [email protected]

Degrees: PhD, MPH

Title�and�Role: Project Partner

Primary�Affiliation�and�Title: Research Associate, Indiana

Minority Health Coalition

Something�that�people�don’t�know�about�me�is: I am an excellent cook for a variety of Indian dishes.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Clear communication is a key player for any collaborative project.

Page 8


Glenn Jay Binglegbingle@indypatient safety.org

Degrees: MD, PhD

�Primary�Affiliation�and�Title: Chairman of the Board of Directors, Indianapolis Coalition for Patient Safety

Something�that�people�don’t�know�about�me�is: I am an avid golfer and pen collector.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Engaging CEOs of major health care systems in improving safety requires extensive relationship building.

Karin [email protected]

Degree: MS


Primary�Affiliation�and�Title: Health Care Excel Vice President, Client Services

Something�that�people�don’t�know�about�me�is: I can still do splits.

Keith A . Reissauskreissaus@goodwill indy.org

Title�and�Role: Member, Leadership and Consumer Teams

Primary�Affiliation�and�Title: Vice President,

Community and Workforce Initiatives Goodwill Industries of Central Indiana, Inc.

Something�that�people�don’t�know�about�me�is: I hike to refresh.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Indiana can accelerate health care system and population health improvement in a collaborative manner.

Nancy [email protected]

Degree: RN

Title�and�Role: Project Lead

�Primary�Affiliation�and�Title: Health Care Excel Clinical Specialist, Care Transitions

Something�that�people�don’t�know�about�me�is: Though I appear outward, I am really very shy and have had to learn to become extroverted.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The technical assistance can be overwhelming since they offer so much to help support your efforts that go beyond the basic grant dollars! Fantastic!!

Page 9


Cincinnati, Ohio

Christina Burke-Tillemacburketillema @gchc.org

Twitter�Handle: @CincyYHM

Degree: MA

Title�and�Role: Project Coordinator, Consumer

Engagement and Writer

�Primary�Affiliation�and�Title: Project Coordinator and Writer, The Health Improvement Collaborative of Greater Cincinnati

Something�that�people�don’t�know�about�me�is: My first love is literature! I write poetry and someday hope to publish my work. I am also a community college composition instructor.

Biggest�AF4Q�Achievement: Over the summer, I was able to publish two articles on our Patient-Centered Medical Home Pilot. It is great to be able to bring attention to the great work being done in greater Cincinnati.

Lisa R . [email protected]

Degree: MHA

Title�and�Role: Project Consultant and Member, Leadership Team

�Primary�Affiliation�and�Title: Consultant, Lisa R. Sloane, LLC

Something�that�people�don’t�know�about�me�is: I am a true American mutt — 40 percent African American, 20 percent German, 20 percent Irish and 20 percent Native American.

Biggest�AF4Q�Achievement: I am so proud to have led the Beacon proposal preparation team for the Cincinnati region. The many collaborative partners that have been involved in AF4Q will directly or indirectly benefit from $13.8 million in new resources as we embark on the next generation of health care quality improvement

supported by advanced health information technology.

Melissa R . [email protected]


Degree: MHA

Title�and�Role: Deputy Director

�Primary�Affiliation�and�Title: Director of Operations, The Health Improvement Collaborative of Greater Cincinnati

Something�that�people�don’t�know�about�me�is: I played in the first organized girls’ soccer league in Cincinnati in 1970. I played for 30 years, always a midfielder.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Two steps forward and one step back is still progress.


Degree: MEd

Title�and�Role: Member, Cincinnati AF4Q Steering Committee, Management Team, Leadership Team, Multiple Workgroups

�Primary�Affiliation�and�Title: Senior Vice President, Greater Cincinnati Health Council

Something�that�people�don’t�know�about�me�is: I’ve visited all but three states.

Biggest�AF4Q�Achievement: The collaboration of more than 30 hospitals in our region to assess and improve their collection of R/E/L data.

Page 10


Robert Grahamgrahamj3 @ucmail.uc.edu

Degree: MD


Primary�Affiliation�and�Title: Professor of Family Medicine,

University of Cincinnati College of Medicine

Something�that�people�don’t�know�about�me�is: I am a member of a college athletic Hall of Fame.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The greatest challenge lies in coordinating multiple good activities, not in the lack of motivation.

Sara M . [email protected]


Degree: MPH

Title�and�Role: Project Coordinator, PCMH and QI

�Primary�Affiliation�and�Title: Project Coordinator, Health Improvement Collaborative of Greater Cincinnati

Something�that�people�don’t�know�about�me�is: I love to eat! But, thankfully, I also enjoy running and being physically active. I run as many local races throughout the year that I can fit into my schedule.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: How important this work is for the community and its positive effect on population health.

Thomas J . Dubé[email protected]


Degrees: MA, MS

Title�and�Role: Staff Member

Primary�Affiliation�and�Title: Manager, Performance Measurement for the Health Improvement Collaborative of Greater Cincinnati

Something�that�people�don’t�know�about�me�is: I have ran five marathons and love to read (not at the same time)!

Biggest�AF4Q�Achievement: Working with the physician community and their staff to recruit almost 350 primary care physicians to voluntarily and successfully submit their clinical data for our first public report that came out in June 2010.

Cleveland, Ohio

Amy E . [email protected]

�Title�and�Role: Member, Leadership Committee

�Primary�Affiliation�and�Title: Director of Quality Improvement Initiatives, American Heart Association Great Rivers Affiliate

Something�that�people�don’t�know�about�me�is: I love to spend time on the water. Fishing, waterskiing and wakeboarding are some of my favorite summertime activities.

Page 11


Barbara Belovichbbelovich @hacOHIO.org

Degree: MBA

�Title�and�Role: Employer Representative; Member, Executive Committee

Primary�Affiliation�and�Title: Executive Director, Health Action Council Ohio

Something�that�people�don’t�know�about�me�is: Forty years ago, I was an exchange student in Hyderabad, India.

�

Carol Kaschubeckaschube @metrohealth.org

�Title�and�Role: Project Specialist, Better Health Greater Cleveland

�Something�that�people�don’t�know�about�me�is: I have skied for over 30 years.

Biggest�AF4Q�Achievement: Being part of a team that has accomplished so much in such a short time — and keeping up with the brisk pace.

Caroline A . Carterccarter1 @metrohealth.org

Degrees: MS, LSW

�Title�and�Role: Project Manager, Better Health Greater Cleveland Learning Collaborative

Something�that�people�don’t�know�about�me�is: I am working my way through visiting every continent. I am more than half way there.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The importance of understanding, respecting and working within the confines of the cultural and political climates.

Diane Solovdsolov @metrohealth.org

Title�and�Role: Program Manager, Better Health Greater Cleveland

�Primary�Affiliation�and�Title: Program Manager, Better Health Greater Cleveland

Biggest�AF4Q�Achievement: Being among an incredible group of collaborators, who, because of their commitment to Greater Cleveland, have taken us so far in so little time to address the need to achieve better outcomes.

Page 12


Lily Belvy-Holtlilybelvyholt @yahoo.com

Title�and�Role: Member, Leadership Team and Consumer Engagement Committee

Primary�Affiliation�and�Title: Consumer, Retired Union President

Something�that�people�don’t�know�about�me�is: I was a delegate for President Jimmy Carter.

Randall [email protected]

Degree: MD

Title�and�Role: Director, Better Health Greater Cleveland

Primary�Affiliation�and�Title: Professor of Medicine, Epidemiology

and Biostatistics; Director, Case Western Reserve University Center for Health Care Research & Policy at MetroHealth Medical Center

Scott�Kermodescott.kermode @novelis.com

Title�and�Role: Employer Representative

Primary�Affiliation�and�Title: Employee Benefits Manager, Novelis Corp. and Board Member,

Health Action Council Ohio

Something�that�people�don’t�know�about�me�is: I’d rather be boating.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: While stakeholder collaboration is the essential first step in quality improvement, vast differences remain in how providers, consumers and payers perceive the way forward.

Detroit, Michigan

Arthur E . Franke [email protected]

Degree: PhD

Title�and�Role: Consumer

Primary�Affiliation�and�Title: Vice President of Programs, National

Kidney Foundation of Michigan

Something�that�people�don’t�know�about�me�is: Earlier in my career I worked as a drug discovery scientist at a major pharmaceutical company.

Biggest�AF4Q�Achievement: Using community-based chronic disease self-management training to educate vulnerable populations.

Bruce M . Niebylskibruce.niebylski @priorityhealth.com

Degree: MD

Title�and�Role: Health Plan Participant

Primary�Affiliation�and�Title: Associate Vice

President of Medical Affairs, Priority Health

Something�that�people�don’t�know�about�me�is: I’ve ran 10 marathons.

Biggest�AF4Q�Achievement: By working with physician organizations, unnecessary ER utilization in southeastern Michigan has been reduced by 50%.

Page 13


JoAnn [email protected]

Title�and�Role: Consumer Representative

�

Kate [email protected]

Twitter�Handle: @katekohnp

Degree: MBA

Title�and�Role: Health Care Purchaser

�Primary�Affiliation�and�Title: President and Owner, KKP Consulting, LLC

Something�that�people�don’t�know�about�me�is: I am an avid skier and I love to travel. I have skied many places in the Midwest and Western U.S. and in Europe. Mexico City and Istanbul, Turkey are my favorite places to visit.

Biggest�AF4Q�Achievement: Posting our third round of physician organization performance reports, which showed significant improvements in most of the areas reported.

Lisa [email protected]


�Primary�Affiliation�and�Title: Director of Cost Quality, Greater Detroit Area Health Council

Something�that�people�don’t�know�about�me�is: My husband says I am capable of enjoying any sports event, even when I don’t know what the rules are!

Biggest�AF4Q�Achievement: With three rounds of physician reporting now posted on our website (myCareCompare.org), we can demonstrate improvement in several of the areas reported, with significant improvement in three key areas (diabetes, cancer screening and antibiotic use).

Nate [email protected]

Title�and�Role: Health Care Provider

�Primary�Affiliation�and�Title: Chief Information Officer, Oakland Southfield Physicians, PC

Something�that�people�don’t�know�about�me�is: I spent a week kayaking through the Alaskan wilderness.

Biggest�AF4Q�Achievement: Encouraging internal competition among physician organizations while identifying that physicians organizations have multiple business models and are NOT always identifiable to a consumer (company and/or patient).

Page 14


Peter T . Mullerpetertmuller @hotmail.com

Degree: MD

Title�and�Role: Health Care Provider

Primary�Affiliation�and�Title: Physician, Center for Pediatrics and

Adolescent Medicine PLC

Something�that�people�don’t�know�about�me�is: I am an amateur photographer.

Biggest�AF4Q�Achievement: I bring to the group the perspective of the average working private physician who owns his own practice.

Vernice Davis [email protected]

Degree: MPH

Title�and�Role: Member, Leadership Team

Primary�Affiliation�and�Title: President

and Chief Executive Officer, Greater Detroit Area Health Council

Something�that�people�don’t�know�about�me�is: My favorite TV show is Detroit 187. Check it out!

Biggest�AF4Q�Achievement: The improvement in quality in our region as documented by www.mycarecompare.org. Thanks to RWJF and all of our volunteers!

Humboldt County

Alan [email protected]

Degree: MD

Title�and�Role: Project Co-Director

Primary�Affiliation�and�Title: Chief Medical Officer, Humboldt-Del Norte Independent

Practice Association

Biggest�AF4Q�Achievement: Our convening town hall meeting, which was shown on local cable access TV and broadcast live on the local NPR station.

Jessica [email protected]

Title�and�Role: Consumer Engagement Specialist

Primary�Affiliation�and�Title: Consumer Engagement Coordinator, Community Health Alliance of Humboldt-Del Norte, Inc.

Something�that�people�don’t�know�about�me�is: I want to purchase and restore a Victorian home one day. I have no practical restoration experience but I appreciate a good learning opportunity!

Page 15


Katie [email protected]

Title�and�Role: Consumer Advocate

�Primary�Affiliation�and�Title: Master Trainer, Our Pathways to Health and Member, Peer Outreach and Education Team

Something�that�people�don’t�know�about�me�is: I am a jewelry artisan.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: During AF4Q 2.0, I’ve gained a lot of experience helping others become empowered and educated consumers — particularly around issues of quality health care.

Laura [email protected]

Degree: MS, RD


Primary�Affiliation�and�Title: Executive Director, Community

Health Alliance of Humboldt-Del Norte, Inc.

Something�that�people�don’t�know�about�me�is: I have a passion about stories of adventure in extreme snowy conditions – polar explorers, Mt. Everest and Iditarod, etc, but I don’t actually like being in snow myself.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Engaging consumers is challenging, but it also brings some of the greatest rewards.

Linda D’[email protected]

Title�and�Role: Member, PM/PR Team

Primary�Affiliation�and�Title: Chief Operating Officer, Humboldt-Del Norte Independent Practice Association and

Foundation for Medical Care

Biggest�AF4Q�Achievement: Being recognized by the Integrated Healthcare Association for being in the top 20 percent of medical groups in California for the 2008 pay-for-performance program awards.

Martin C . [email protected]

Degree: MBA

Title�and�Role: Member, Physician Group

Primary�Affiliation�and�Title: Chief Executive Officer,

Humboldt Del Norte Independent Practice Association

Page 16


Nancy Ortizbownbuffalo @suddenlink.net

Title�and�Role: Volunteer Consumer Leader

�Primary�Affiliation�and�Title: Master Trainer, Our Pathways to Health and Chair, Peer Outreach and Education Team

Something�that�people�don’t�know�about�me�is: I love to go to Zumba class!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: In participation with CDSMP, I constantly see that there are so many steps that we can take to better self-manage our health. It is empowering to experience that and foster that experience in others.

Sharon M . [email protected]

Degree: PHN

Title�and�Role: Coordinator, Care Transitions Program

Primary�Affiliation�and�Title: Care Transitions

Program Coordinator, St. Joseph Health System — Humboldt County

Something�that�people�don’t�know�about�me�is: I flew a plane solo before I had my driver’s license.

Tory [email protected]

Degrees: MSN, RN, CIC

Title�and�Role: Program Director, Care Transition Program

Primary�Affiliation�and�Title: Regional Director

of Performance Improvement and Quality Management, St. Joseph Health System-Humboldt County

Something�that�people�don’t�know�about�me�is: I prefer riding my Harley with friends in search of good wine, food, music and fun.

Kansas City, Missouri

Catherine [email protected]

Degrees: MSN, PhD


Primary�Affiliation�and�Title: Executive Director, Kansas City

Quality Improvement Consortium

Something�that�people�don’t�know�about�me�is: I lived in Saudi Arabia for two years.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Consumers want to be involved and physicians do survive public reporting.

Page 17


Clyde E . Boltonclyde_bolton @kcmo.org

Degree: MSA

Title�and�Role: Member, Community Advisory Board

Primary�Affiliation�and�Title: Deputy Director, Kansas City, Missouri Health Department

Something�that�people�don’t�know�about�me�is: I lived for four years in foreign countries.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Expanded uses and application in the public health sector. We are supporting national efforts for national public health accreditation. In addition to health quality improvement, the learning is supporting accreditation efforts.

Gabriela [email protected]

Degrees: MSM

�Title�and�Role: Member, Community Advisory Board and Project Leader, HQN Improving Language Services

�Primary�Affiliation�and�Title: Project Manager, Office of Equity and Diversity — Children’s Mercy Hospitals and Clinics

Something�that�people�don’t�know�about�me�is: I am Latina and speak Spanish.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: It takes a village to truly improve quality.

Gregg Yoshito [email protected]

Title�and�Role: Alliance Staff

Primary�Affiliation�and�Title: Vice President, Programming and Accountability

Kansas City Quality Improvement Consortium

Something�that�people�don’t�know�about�me�is: My family and I regularly travel back to Japan so we’ve discovered a number of “off the beaten path” places and experiences. Let me help you set up your tour one day!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Improvement requires strategies that address “both sides of the counter,” the health care system and also the patients.

Johnny Barnett [email protected]

Degrees: MPM

�Title�and�Role: Community Advisory Board Member, KCQIC Board of Directors

Primary�Affiliation�and�Title: Chief Financial Officer, Northland Diversity Council

Something�that�people�don’t�know�about�me�is: I made my first visit to South Africa, Botswana and Zimbabwe this fall.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: As a consumer advocate, how to effectively engage the medical professionals on the board in win-win strategies.

Page 18


Kathryn A . Knottskathryn.knotts @tmcmed.org

Degree: MS

Title�and�Role: Community Stakeholder

Primary�Affiliation�and�Title: Government

Relations Specialist, Truman Medical Centers

Something�that�people�don’t�know�about�me�is: My husband and I have the same birthday.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The importance of helping patients become more knowledgeable about and involved in their care.

Rosemary [email protected]

Degree: PhD

Title�and�Role: Program Planner

Primary�Affiliation�and�Title: Program Planner, Kansas City Quality

Improvement Consortium

Something�that�people�don’t�know�about�me�is: I love all kinds of music.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The power of a sharing network.

Ruth Ramseyramseyr6037 @sbcglobal.net

Title�and�Role: Community Engagement Advocate

Primary�Affiliation�and�Title: Publisher, Our Health Matters www.kcourhealthmatters.com

Something�that�people�don’t�know�about�me�is: I love a challenge.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Policies and systems can improve when individuals agree to pursue a common goal that is good for the community.

Wanda P . Joneswjones @encompassmed.com

Degree: MA, NE-BC

Title�and�Role: Registered Nurse and Health Care Provider

Primary�Affiliation�and�Title: Registered Nurse and Office Manager, Encompass Medical Group

Something�that�people�don’t�know�about�me�is: I’m retired from the Air Force.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Information technology will be a big factor in helping providers to improve the quality of care for patients.

Page 19


Maine

Alexander G . Dragatsialexander.dragatsi @maine.gov

Degree: MPH

�Primary�Affiliation�and�Title: Program Coordinator, Maine Quality Forum, Dirigo Health Agency

Something�that�people�don’t�know�about�me�is: I’ve lived in four different countries at one time or another.

Brenda McCormickbrenda.mccormick @maine.gov

�Primary�Affiliation�and�Title: Program Manager, Maine Care

David A . Whiteimportedcarsvc @roadrunner.com

Degree: RG

Title�and�Role: Regular Guy, Board

�Primary�Affiliation�and�Title: Owner, MDI Imported Car Service

Something�that�people�don’t�know�about�me�is: I play croquet.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Talk openly with them about their expectations of our health care system.

Jean Grigsbyjgrigsby@maine qualitycounts.org

Degree: MA

Title�and�Role: Communications Specialist

Primary�Affiliation�and�Title:

Communications Manager, Quality Counts

Something�that�people�don’t�know�about�me�is: I have a collection of more than 100 PEZ dispensers.

Jennie Pirkljennie@maine peoplesalliance.org

Degree: MSW, MPH

Title�and�Role: Consumer Advocate

Primary�Affiliation�and�Title: Statewide Health Care Organizer,

Maine People’s Alliance

Something�that�people�don’t�know�about�me�is: I spent a semester in Florence, Italy.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: We have created an online forum for consumers to share stories about their experiences with health care in Maine.

Page 20


Jessica L . Loneyjloney @midcoasthealth.com

Degrees: RN, MSN

Title�and�Role: Contractor supporting health care provider training on REL data

collection and coordinating the Maine REL Community Partnership.

Primary�Affiliation�and�Title: Community Health Education Coordinator, Mid Coast Hospital

Something�that�people�don’t�know�about�me�is: I collect nickels and dimes that were produced prior to 1965.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: I’ve learned the importance of relating the significance of accurate data collection to health providers as well as consumers.

Kait B . [email protected]

Title�and�Role: Consumer Consultant and Advocate

Primary�Affiliation�and�Title: Consumer Representative, PCMH Pilot Project in Maine, Member, Patient Family

Leadership Team and Consumer Representative, MaineCare (Medicaid) Advisory Committee

Something�that�people�don’t�know�about�me�is: I work for an Australian Rescue Organization and walk dogs for friends and neighbors in my spare time.

Kim Humphreykfh2000 @roadrunner.com

Degree: MPH

Title�and�Role: Consumer, Consumer Engagement

Primary�Affiliation�and�Title: Consumer,

Consumer Advisory Committee Maine Patient Centered Medical Home Pilot

Something�that�people�don’t�know�about�me�is: I lived in a train boxcar in the desert on a Navajo reservation.

Lisa M . Letourneauletourneau.lisa @gmail.com

Degrees: MD, MPH

Title�and�Role: Quality Improvement Physician Lead

Primary�Affiliation�and�Title: Executive Director, Quality Counts

Something�that�people�don’t�know�about�me�is: Each year I enjoy riding a three-day, 180 mile bike trek with my daughter, who started riding the trek on a tandem when she was nine years old!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: It’s impossible to “over communicate” our work. With so much going on in the improvement arena, we need to make it clear how our various efforts support our common goal of improving care, and get better about telling our story!

Page 21


Michael J . Blanchardmikeblanchard @maine.rr.com


Primary�Affiliation�and�Title: Peer Patient

Navigator, Amistad, Inc.

Something�that�people�don’t�know�about�me�is: I was a singer in a cover band.

Poppy Thacher [email protected]

Degree: BASW


Primary�Affiliation�and�Title: Member,

Maine Patient Centered Medical Home (PCMH) Pilot and AF4Q Patient Family Leadership Team

Something�that�people�don’t�know�about�me�is: I love running and plan on doing so in Orlando!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: I have learned how important the voice of each Alliance member: consumer, provider, purchaser and payer alike, is to the success of the AF4Q initiative.

Sharron [email protected]

Degrees: RN, MSN

Title�and�Role: Nurse Executive and AF4Q Task Force

Primary�Affiliation�and�Title: Vice

President of Nursing, Central Maine Medical Center

Something�that�people�don’t�know�about�me�is: I was a licensed projectionist for the state during nursing school.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The essential communication and collaboration with our community that’s required.

Ted Rooneytrooney @healthandwork.com

Degrees: RN, MPH


Primary�Affiliation�and�Title: Project Leader, Maine Health

Management Coalition

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Collaboration is a labor of love!

Page 22


Trevor [email protected]

Title�and�Role: Communications Specialist

�Primary�Affiliation�and�Title: Communications Specialist, Maine Health Management Coalition

Something�that�people�don’t�know�about�me�is: One thing people may not know about me is that I’m a direct descendent of Attila the Hun.

Memphis, Tennessee

Connie S . [email protected]

Degree: MCRP

Title�and�Role: Support Staff

Primary�Affiliation�and�Title: Project Manager

for Equity and Neighborhood Transformation, Healthy Memphis Common Table

Something�that�people�don’t�know�about�me�is: I used to grow orchids and I am an avid gardener.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The importance of language and dialogue in engendering a readiness for transformation.

La Don L . Jonesladon.jones @memphis.edu

Degrees: PhD, MHA, RN

Title�and�Role: Steering Committee Member, Healthy Memphis

Common Table

Primary�Affiliation�and�Title: Program Director, University of Memphis, Health Administration

Something�that�people�don’t�know�about�me�is: I sing in a 17 piece jazz orchestra.

Margaret Thorman [email protected]

Degrees: PhD, APRN-BC, FAANP

�Title�and�Role: Board Member, Healthy Memphis Common Table

Primary�Affiliation�and�Title: Professor and Department Chair, University of Tennessee Health Science Center

Something�that�people�don’t�know�about�me�is: I’m the oldest of seven kids.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The potential influence of performance reporting to affect provider behavior. While there may be resistance at first, most often there is an additional drive to improve the results in future reports.

Page 23


Patricia D . [email protected]

Title�and�Role: Project Manager, Healthy Memphis Common Table

Something�that�people�don’t�know�about�me�is: I lived in Galway, Ireland for a semester in college.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: If there is difficulty with meeting an expectation of AF4Q, a TA provider is always available for support.

Reneé�S.�Frazier

[email protected]

Degree: MHSA

�Title�and�Role: Project Director

Primary�Affiliation�and�Title: Chief

Executive Officer, Healthy Memphis Common Table

Something�that�people�don’t�know�about�me�is: I have been married 36 years.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: This is extremely important, but very difficult work.

Minnesota

Jim Chasechase @mnhealthcare.org

Degree: MHA


�Primary�Affiliation�and�Title: President, MN Community Measurement

Something�that�people�don’t�know�about�me�is: I visit my family in Guam each year.

John [email protected]

Title�and�Role: Interim President and Chief Operating Officer, Institute for Clinical Systems Improvement

Page 24


Kris [email protected]

Title�and�Role: Member, Leadership Team and Consumer Engagement Workgroup

�Primary�Affiliation�and�Title: Chief Operating Officer, Buyers Healthcare Action Group

Something�that�people�don’t�know�about�me�is: During an earlier stage of my life I was a vocalist in a band and was named an honorary Eagle Scout to perform at their national meeting.

Biggest�AF4Q�Achievement: Our consumer engagement work with cultural communities to gain a better understanding on how to ask about REL and talking to different communities about diabetes and the D5.


Degree: MBA


�Primary�Affiliation�and�Title: Project Manager, MN Community Measurement

Something�that�people�don’t�know�about�me�is: I kayaked the Napalí coast in Hawaii (23 miles) during my second-ever kayak outing.

Biggest�AF4Q�Achievement: The recent launch and promotion of consumer-friendly enhancements to the MN HealthScores website. Check them out at mnhealthscores.org.

Puget Sound

Chuck Santoncsanton@pugetsound healthalliance.org

�Title�and�Role: Consumer Engagement Specialist

Something�that�people�don’t�know�about�me�is: I lived in Kyoto, Japan for many years

and speak Japanese.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The level of patient engagement and activation, as described by Judith Hibbard, is predictive of some behaviors. Now, I wonder how it relates to health risk profiles, as described by Dee Eddington.

Mark S . Preglermpregler@pugetsound healthalliance.org

�Title�and�Role: Director of Performance Measurement, Puget Sound Health Alliance

Something�that�people�don’t�know�about�me�is: My favorite place to

be is with my family in a remote, back-country wilderness enjoying the simplicity and solitude of life.

Page 25


Mary O . McWilliamsmary@pugetsound healthalliance.org

Degree: MHA


Primary�Affiliation�and�Title: Executive Director, Puget Sound Health Alliance

Susie Dadesdade@pugetsound healthalliance.org

Degree: MPA

�Title�and�Role: Project Director, Aligning Forces for Quality and Alliance Director of Performance Improvement

Something�that�people�don’t�know�about�me�is: I was held captive for a summer in the Reese’s Peanut Butter Cup factory.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Convening payers and providers to collaborate on payment reform significantly accelerates the aging process.

South Central Pennsylvania

Christine Helwig [email protected]


�Primary�Affiliation�and�Title: Project Coordinator, Health York County Coalition

Something�that�people�don’t�know�about�me�is: At age six, I taught myself how to swim two days after almost drowning in the neighbor’s swimming pool.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: It takes time and dedication, but “a small group of thoughtful, committed citizens can change the world.” — Thank you Margaret Mead.

Erik D . [email protected]

Title�and�Role: Subject Matter Expert, Inpatient Quality Measures and Hospital Reporting

�Primary�Affiliation�and�Title: Executive Director, Pennsylvania Health Care Quality Alliance

Something�that�people�don’t�know�about�me�is: I attended eight different schools in five countries on four continents between grades one and 12.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Importance of provider buy-in.

Page 26


Eve . E [email protected]

Degree: MBA

Title�and�Role: Consumer Organization Representative

Primary�Affiliation�and�Title: Executive Director, Healthy York

Network

Something�that�people�don’t�know�about�me�is: I like to fly fish.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The effort to improve health care quality, while tremendous, is well worth the time and energy invested. The “I Can!” Challenge is a classic example of a job well done.

Jennifer Englerthjenglerth @familyfirsthealth.org

Title�and�Role: Chair, Consumer Advisory Council

Primary�Affiliation�and�Title: Executive

Director, Family First Health

Something�that�people�don’t�know�about�me�is: Every significant male in my life is a “Tom,” father, brother, husband, father-in-law and son.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Engagement means something different to everyone. Offering choices in opportunities for clinician engagement has resulted in increased involvement in our projects.

Karen E . [email protected]

Degree: MD

Title�and�Role: Chair, Physician Advisory Council

Primary�Affiliation�and�Title: Medical Director of Quality and

Inovation, Wellspan Medical Group

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Practices in a collaborative can get engaged, sharing with one another over a dinner meeting instead of a full one–two day learning session.

Rush L . [email protected]

Title�and�Role: Planned Care Coordinator

�Primary�Affiliation�and�Title: Planned Care Coordinator, Wellspan Health

Something�that�people�don’t�know�about�me�is: I once had breakfast with Brigadier General Charles Duke Jr., Apollo 16 atronaut who walked on the moon and shared all the stories about his mission.

Page 27


Samantha M . [email protected]

Degrees: RN, MS

Title�and�Role: Chair, Nurses Council

Primary�Affiliation�and�Title: Quality Nurse, Aligning

Forces for Quality and Clinical Nurse Educator, Memorial Hospital

Something�that�people�don’t�know�about�me�is: I love skiing and camping with my family.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The efforts of many to work together, the Consumer’s Council, The Physician’s Council and the Nurse’s Council, can promote positive outcomes for our community.

West Michigan

Bob Van Eck

Degree: MPA

�Title�and�Role: Associate Vice President of Clinical Quality Improvement, Priority Health

Cynthia J . Hineshinescyj @trinity-health.org

Degree: MSA

Title�and�Role: Diversity and Language Resource

Primary�Affiliation�and�Title: Director of Employment and Diversity, Mercy Health Partners

Something�that�people�don’t�know�about�me�is: I worked at the 1984 Olympics in Los Angeles.

Biggest�AF4Q�Achievement: Establishing the collection of REL data for inpatients and analyzing that data versus clinical outcomes.

Frank Remington [email protected]

Degree: MD

Title�and�Role: Vice President and Chief Medical Officer

Primary�Affiliation�and�Title: Mercy Health Partners, Muskegon, MI

Something�that�people�don’t�know�about�me�is: I am an actor in community theater productions.

Biggest�AF4Q�Achievement: Participated in convening community members to promote the initiative and alleviate anxiety.

Page 28


Robert [email protected]

Degree: MM

Title�and�Role: Project Director, Alliance for Health

Something�that�people�don’t�know�about�me�is: I love to read spy

novels for relaxation.

Biggest�AF4Q�Achievement: Creating the Rethink Healthy consumer Website, with embedded performance reports.

Rosa L . [email protected]

Degree: MA

Title�and�Role: Chair, Community Engagement Committee

�Primary�Affiliation�and�Title: Principal, Holy Name of Jesus Catholic School

Something�that�people�don’t�know�about�me�is: I have raised five foster sons.

Biggest�AF4Q�Achievement: Have advocated for Spanish language translation of AF4Q materials and Website in Spanish, too. We are now able to bring our consumer materials to an audience often overlooked because of language barriers.

Shannon L . [email protected]

Degree: MPH

Title�and�Role: Team Lead

�Primary�Affiliation�and�Title: Assistant Vice Principal, Alliance for Health

Something�that�people�don’t�know�about�me�is: I like peanut M&M’s without peanuts.

Biggest�AF4Q�Achievement: Strategic partnerships take time to develop.

Sharon M . Cooksharon.cook @amway.com

Title�and�Role: Corporate Representative

Primary�Affiliation�and�Title: Director of Global

Compensation and Benefits, Amway Corporation

Biggest�AF4Q�Achievement: Helped secure the commitment and participation of Amway, one of West Michigan’s larger employers, in AF4Q.

Vondie Moore [email protected]

Degree: MPA

Primary�Affiliation�and�Title: Director of Community Benefit, Mercy Health Partners Trinity Health Director,

Coordinated Community Benefit Affairs and Executive Director, Muskegon Community Health Project

Page 29


Western New York

Carolyn [email protected]

Degree: MBA

Title�and�Role: Communications Liaison

Carol [email protected]

Primary�Affiliation�and�Title: Director, Western New York Community Health Planning Institute

�Something�that�people�don’t�know�about�me�is: I played basketball competitively.

Biggest�AF4Q�Achievement: Developing and aligning community health planning with the AF4Q priority initiatives.

Karen Blountblount.karen @healthnow.org

Degrees: RN, PNP

Primary�Affiliation�and�Title: Vice President of Health Care Services, BlueCross BlueShield of WNY

Kerry L . [email protected]

Degrees: RD, CDE

Title�and�Role: Consumer Engagement Associate, Chautauqua County Health Network and P²

Collaborative of Western New York

Primary�Affiliation�and�Title: Owner, Nutrition To Go

Something�that�people�don’t�know�about�me�is: I love to watch sports!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: When designing programs for health care consumers, it is vitally important to talk to “real” consumers not only consumer advocates. Our Consumer Advisory Teams have provided valuable feedback on various projects.

Kevin J . Donovankjdonovan @nedistrictenergy.org

Title�and�Role: Board Chairman, P² Collaborative of Western New York

Something�that�people�don’t�know�about�me�is: I have ran five marathons.

Biggest�AF4Q�Achievement: Began bringing business leaders to the realization of their role in advancing low-cost quality health care.

Page 30


Maureen [email protected]

Degrees: PhD, MBA

Title�and�Role: Board Member, P² Collaborative of Western New York

Primary�Affiliation�and�Title: Executive Director and Associate Dean, Canisius College

Shelley B . [email protected]

Degree: MA


Primary�Affiliation�and�Title: Executive Director, P²

Collaborative of Western New York

Something�that�people�don’t�know�about�me�is: My husband and I just celebrated our 40th Anniversary and we still like each other!

Biggest�AF4Q�Achievement: P² became an extension agent of the upstate NY REC and we are a partner with WNY RHIO in the Beacon Community initiative. We also successfully launched three consumer advisory teams representing the WNY region.

Tracy Sawickisawickit @usa.redcross.org

Title�and�Role: Consumer Engagement Team Lead

Primary�Affiliation�and�Title: Assistant Executive Director, American Red Cross

Something�that�people�don’t�know�about�me�is: I love to carve pumpkins.

Biggest�AF4Q�Achievement: Creation of Consumer Advisory Teams throughout the region.

Willamette Valley, Oregon

Ardis Belknapardis.belknap @gmail.com

Degree: MBA

�Title�and�Role: Quality Manager, Organizational Development and Representative, Society of Quality Purchaser

Primary�Affiliation�and�Title: Human Resources, City of Springfield, OR

Something�that�people�don’t�know�about�me�is: I live on a farm and drive my tractor as often as my car.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The engagement of consumers is laborious and takes a multipronged effort.

Page 31


David Shutedavid.shute @greenfieldhealth.com

Degree: MD

Title�and�Role: Medical Director

Primary�Affiliation�and�Title: Community Relations Coordinator,

Oregon Health Care Quality Corporation

Something�that�people�don’t�know�about�me�is: Lived in Turkey as an exchange student.

Joe Zaaerjbandlmzaerr @comcast.net

Degree: PhD

�Title�and�Role: Consumer

Primary�Affiliation�and�Title: Health Care for All Oregon

Something�that�people�don’t�know�about�me�is: I am a retired forestry professor.

Joyce [email protected]

Degree: MPH

Primary�Affiliation�and�Title: Director of Public Outreach, AARP of Oregon

Katrina R . Kahlkatrina.kahl @q-corp.org

Degree: MPH

Title�and�Role: Director of Communication, Oregon Health Care Quality Corporation

Something�that�people�don’t�know�about�me�is: I just moved back to Portland from New York City!

Biggest�AF4Q�Achievement: I joined Oregon Health Care Quality Corporation in October 2010. I am excited to be onboard for the next successful round of AF4Q.

Lori Lambertlori.lambert @q-corp.org

Degree: MA

Title�and�Role: Data Project Manager

Primary�Affiliation�and�Title: Data Project Manager, Oregon

Health Care Quality Corporation

Something�that�people�don’t�know�about�me�is: I bake a mean pie.

Mike Braggmike.bragg @providence.org

Title�and�Role: Measurement and Reporting Team

Primary�Affiliation�and�Title: Director of Clinical Performance Measurement,

Providence Health & Services

Page 32




Primary�Affiliation�and�Title: Executive Director, Oregon Health Care Quality Corporation

Something�that�people�don’t�know�about�me�is: I was the tallest person in my fifth grade class.

Stephanie Renfrostephanie.renfro @q-corp.org

Degree: MS

Title�and�Role: Health Information Specialist, Oregon Health Care Quality Corporation

Something�that�people�don’t�know�about�me�is: I lived in China for a year.

Wisconsin

Christopher [email protected]

Degree: MA


Primary�Affiliation�and�Title: President and

Chief Executive Officer, Wisconsin Collaborative for Healthcare Quality

Something�that�people�don’t�know�about�me�is: I have a single digit golf handicap.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The importance of taking the long view.

Cynthia [email protected]


Primary�Affiliation�and�Title: Director of Strategic Partnerships, Wisconsin Collaborative

for Healthcare Quality

Something�that�people�don’t�know�about�me�is: I enjoy winter camping; it is an awesome experience.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Payment and reimbursement systems must be reoriented to reward quality and performance improvement.

Dianne Kiehldkiehl@businesshealth caregroup.org

Degrees: RN, CLT


Primary�Affiliation�and�Title: Executive

Director, Business Health Care Group of Southeast Wisconsin

Biggest�AF4Q�Achievement: Developing documents that are being used across Wisconsin to share important information with employees, health plan enrollees, consumers and patients about quality health care.

Page 33


Jennifer A . LaMerejlamere@business healthcaregroup.org

Title�and�Role: Purchaser and Business Coalition Representative

Primary�Affiliation�and�Title: Project Manager, Business Health Care Group

Something�that�people�don’t�know�about�me�is: I ran the Chicago Marathon.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: In order for health care quality to improve, every stakeholder needs to be actively engaged and committed.

Kelly [email protected]

Degree: MBA


Primary�Affiliation�and�Title: Chief Quality Officer,

Wisconsin Hospital Association and Wisconsin Collaborative for Healthcare Quality

Something�that�people�don’t�know�about�me�is: I have only been in my role with WHA and WCHQ since September 30, 2010.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Aligning multiple organizations and agencies around common topics creates a sustainable agenda for change.

Michael O . [email protected]

Title�and�Role: Coalition of Wisconsin Aging Groups (CWAG) advocate and consumer representative

Primary�Affiliation�and�Title: Chairman of the Board and Chief Executive Officer, CWAG

Something�that�people�don’t�know�about�me�is: I am a retired telephone technician and work with senior issues and advocacy as a volunteer. I am also involved in other organizations that concern aging and health care issues.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The extraordinary teamwork and performance efforts that are being initiated.

Susan L . Turneysusan.turney @wismed.org

Degrees: MD, MS


Primary�Affiliation�and�Title: Chief Executive Officer and Executive Vice President, Wisconsin Medical Society

Something�that�people�don’t�know�about�me�is: I grew up in Mellen, a town of 900 people and was queen of the Sweetheart’s Ball.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: What surprised me the most is how simple the concept is to drive improvement and to understand the need for change, yet how difficult it has been to make a sustainable difference.

The Robert Wood Johnson Foundation

Page 37

The Robert Wood Johnson Foundation

Alexis D . [email protected]

Twitter�Handle: @adelevy

�Primary�Affiliation�and�Title: Communications Officer, RWJF

Something�that�people�don’t�know�about�me�is: Before starting my career in communications, I worked as an environmental educator and occasional kayak instructor for the Park Service.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The importance of being able to talk about and share lessons from this important work. It’s not easy, but simple things like the video stories everyone shared during the May national meeting make a big difference.

Anne F . [email protected]

Degree: MPP

�Title�and�Role: Quality/Equality Team Director, RWJF

�Primary�Affiliation�and�Title: Team Director and Senior Program Officer, RWJF

Something�that�people�don’t�know�about�me�is: I was a nationally ranked high school debater.

Biggest�AF4Q�Achievement: I think I’ve made it to 13 of the 17 communities! Seriously, it’s my privilege and everyone else’s accomplishment.

Bianca M . [email protected]

�Title�and�Role: Program Associate, RWJF

Something�that�people�don’t�know�about�me�is: I was a competitive

springboard diver in college (but never mastered the Triple Lindy).

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: It’s important to set clear stretch goals — the Aligning Forces communities will rise to the occasion.

Claire B . [email protected]

Degrees: PhD, MPH

�Primary�Affiliation�and�Title: Research and Evaluation Program Officer, RWJF

Something�that�people�don’t�know�about�me�is: I’m a mom and acting dad for the next two years while my husband finishes law school!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Communities learn a tremendous amount just by talking to other communities.

Page 38


Dyanne [email protected]

Twitter�Handle: @dyannecano

�Title�and�Role: National Urban Fellow, RWJF

�Something�that�people�don’t�know�about�me�is: I am a typography enthusiast.

Josephine [email protected]

Twitter�Handle: @JosephineHearn

�Title�and�Role: Communications Associate, RWJF

Something�that�people�don’t�know�about�me�is: I have hitchhiked in Equatorial Guinea and I have worked (illegally) as a web programmer in Argentina.

Lori K . [email protected]

Degrees: MPH, MPA, MSW

�Title�and�Role: Program Officer, RWJF

Something�that�people�don’t�know�about�me�

is: I enjoy frequenting garage sales, but not having them.

Michael [email protected]

Twitter�Handle: @ paintmd

Degrees: JD, MD

�Title�and�Role: Senior Program Officer, RWJF

Something�that�people�don’t�know�about�me�is: I’m the last Q/E team member to update this Aligning Forces “Facebook” page!

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The outstanding Aligning Forces local leaders can accomplish truly amazing things. They are the hope of health care transformation. (No pressure.)

Pam S . [email protected]

Degree: MBA

�Primary�Affiliation�and�Title: Deputy Director, Health Care Group

Something�that�people�don’t�know�

about�me�is: My husband and I celebrate our anniversary in a different state every year.

Susan [email protected]

Degrees: RN, MPH

�Title�and�Role: Senior Program Officer, RWJF

Something�that�people�don’t�know�about�me�is: I am a trained veterinary technician

— tried animals then went on to people (nursing). Still consider dogs the best conversationalists.

Biggest�AF4Q�Achievement: Led team that defined consumer engagement goals and resources to support communities to achieve them.

The George Washington University

Page 41


Angelia Bowmanangelia.bowman @gwumc.edu

Degree: MS

�Title�and�Role: Senior Research Associate for Quality Improvement, National Program Office

�Primary�Affiliation�and�Title: Senior Research Associate for Quality Improvement, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: When I was 13, I won first place in Wyoming’s Young Author Awards for Seventh Grade Poetry. As a result, my teenage angst got a full-page spread in The Sheridan Press.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Through work on Transforming Care at the Beside (TCAB), how to conduct a Deep Dive and a Snorkel.

Catherine [email protected]

Degrees: MS, RN

Title�and�Role: Quality Improvement Leader, Hospital Quality Network: Improving Language Services,

National Program Office

�Primary�Affiliation�and�Title: Senior Research Scientist, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I am a descendant of Thomas Jefferson and my husband is a descendant of Andrew Jackson.

Biggest�AF4Q�Achievement: Led the Language Quality Improvement Collaborative.

Christina Rowlandchristina.rowland @gwumc.edu

Degree: MPH

�Title�and�Role: Senior Research Associate for Regional Support, National Program Office

�Primary�Affiliation�and�Title: Senior Research Associate, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I have over 36 first cousins.

Biggest�AF4Q�Achievement: Participating in nearly 40 interviews exploring AF4Q providers’ collection and use of race, ethnicity and language data.

Cindy Keltnercynthia.keltner @hcqinstitute.org

Twitter�Handle: @cjkeltner

Degree: MPA

�Title�and�Role: Executive Director, Regional Support Team Staff

�Primary�Affiliation�and�Title: Executive Director, HealthCare Quality Institute

Something�that�people�don’t�know�about�me�is: I am only here because the meeting is in Orlando and I am hoping to get a glimpse of Mickey.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: It always takes five times longer to do something than you anticipate and plan.

Page 42


Debora Goetz Goldbergdebora.goldberg @gwu.edu

Degree: PhD

Primary�Affiliation�and�Title: Assistant Research Professor, Center for Health Care Quality,

George Washington University

Something�that�people�don’t�know�about�me�is: I assisted with the implementation of a five-year national health care plan in Guyana.

Deborah Rosemandeborah.roseman @gwumc.edu

Degree: MPH

Title�and�Role: Regional Support Manager, National Program Office

�Primary�Affiliation�and�Title: Research Scientist, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I can say “your mother is a fish” in 50 languages.

Biggest�AF4Q�Achievement: Developed relationships with my five assigned communities to facilitate and highlight their success in AF4Q.

Fatema Salamfatema.salam @gwumc.edu

Degree: MPH

Title�and�Role: Regional Support Manager, National Program Office

Primary�Affiliation�and�Title: Senior Research Scientist, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I was a ballerina until age 17; until I realized that it won’t pay the rent. Ironically, I became an English major in college, which also does not pay the rent.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Becoming comfortable making mid-course corrections. Just because something sounds good on paper, doesn’t mean it is going to work!

Holly [email protected]

Degree: PhD

�Primary�Affiliation�and�Title: Assistant Professor of Health Policy, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: My great great uncle was the writer Booth Tarkington, who won the Pulitzer Price for fiction for two of his novels The Magnificent Ambersons and Alice Adams. He is one of only three novelists to win the Pulitzer more than once.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The communities have ranged in their capacity to meet the dashboard measures, but all are working hard to meet their goals.

Page 43


Janet P . Moyejanet.moye @gwumc.edu

Degrees: PhD, MS, RN, NEA-BC

Title�and�Role: Associate Director, National Program Office

�Primary�Affiliation�and�Title: Lead Research Scientist, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I am the oldest of seven children.

Biggest�AF4Q�Achievement: Enrolling over 140 hospitals in the Hospital Quality Network.

Jennifer Bretschjennifer.bretsch @gwumc.edu

Degree: MS

�Title�and�Role: Senior Research Associate for the Hospital Quality Network, National Program Office

�Primary�Affiliation�and�Title: Senior Research Associate, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I played midfielder on my college field hockey and lacrosse teams.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Training registration/patient access personnel on standardizing the collection of patient race, ethnicity and language data in the ambulatory setting is very similar to training hospital personnel.

Jesse [email protected]

Degrees: MD, MBA, MSCE

Title�and�Role: Faculty, Hospital Quality Network: Increasing Throughput

Primary�Affiliation�and�Title: Director, Center for Health Care Quality, George Washington University and Associate Professor of Emergency Medicine and Health Policy

Something�that�people�don’t�know�about�me�is: I do my best work after 11 pm.

Kalpana Ramiahkalpana.ramiah @gwumc.edu

Degrees: DrPH, MPH, MS

�Title�and�Role: Research Scientist, National Program Office

�Primary�Affiliation�and�Title: Research Scientist, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: This is my first time ever visiting Disney World!

Page 44


Katherine Brownekatherine.browne @gwumc.edu

Degrees: MBA, MHA

Title�and�Role: Interim Director, National Program Office

Primary�Affiliation�and�Title: Chief Operating Officer, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I lost the spelling bee in fourth grade on the word “etcetera.”

Biggest�AF4Q�Achievement: I think we made good strides at integrating and managing the technical assistance being provided to the Alliances and hope that going forward we can put better processes in place to maximize the synergies.

Katherine M . Bryantkatherine.bryant @gwumc.edu

Title�and�Role: Research Assistant, National Program Office

Primary�Affiliation�and�Title: Research Assistant

to the Chief Operating Officer, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I enjoy painting (with water color) in my free time.

Biggest�AF4Q�Achievement: I have helped to facilitate numerous meetings, teleconferences, webinars and other exchanges between essentially every group within AF4Q.

Lara A . Cartwright-Smithlara.cartwright-smith @gwumc.edu

Degrees: JD, MPH

�Title�and�Role: Member, Legal Barriers Team, National Program Office

�Primary�Affiliation�and�Title: Assistant Research Professor, Center for Health Care Quality, George Washington University

Biggest�AF4Q�Achievement: Analyzed and translated the health reform bills for a broad audience.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The world of health care is moving in the direction that AF4Q is already headed.

Lisa [email protected]

Twitter�Handle: @aligningforces

Degree: MPH

Title�and�Role: Senior Research Assistant of Communications and External Relations,

National Program Office

�Primary�Affiliation�and�Title: Senior Research Assistant, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I was interviewed in the Washington Post food section about watermelons. I guess that makes me the resident AF4Q watermelon expert.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: There are things each Alliance can learn from one another. Aligning Forces is one-of-a-kind. We should explore creative ways to nurture that community.

Page 45


Lissette [email protected]

Title�and�Role: Meeting Coordinator, National Program Office

Primary�Affiliation�and�Title: Meeting Coordinator, Center for Health Care Quality, George Washington University

Biggest�AF4Q�Achievement: Webinars, webinars, webinars. I think I’m a pro now.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Timing is everything.

Lynette Hammondlynette.hammond @gwumc.edu

Twitter�Handle: @lynettemph

Degree: MPH

Title�and�Role: Web Communications

Specialist, National Program Office

�Primary�Affiliation�and�Title: Web Communications Specialist, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I went skydiving on the North Shore of Oahu.

Biggest�AF4Q�Achievement: 1,240 users of Forces4quality.org and still counting!

M . Cody Simpsoncody.simpson @gwumc.edu

Twitter�Handle: @mcodysimpson

Title�and�Role: Senior Research Assistant, Hospital Quality

Network, National Program Office

�Primary�Affiliation�and�Title: Senior Research Assistant, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I grew up in a small town of less than 2,000 people.

Biggest�AF4Q�Achievement: Facilitated enrollment of 140+ hospitals into the Hospital Quality Network.

Marcia J . Wilsonmarcia.wilson @gwumc.edu

Degrees: PhD, MBA

�Title�and�Role: Assistant Director, Regional Support, National Program Office

�Primary�Affiliation�and�Title: Lead Research Scientist, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I lived in Switzerland for a year and a half.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: The power of the multi-stakeholder alliance — I am continually amazed at how all the AF4Q Project Directors bring together a diverse group of individuals in their communities and lead them, guide them, herd them towards a common vision.

Page 46


Mark Zocchimark.zocchi @gwumc.edu

Title�and�Role: Research Assistant, Hospital Quality Network, National Program Office

Primary�Affiliation�and�Title: Research

Assistant, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I played for the table tennis team in college.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Don’t let perfect be the enemy of good!

Marsha J . Regensteinmarsha.regenstein @gwumc.edu

Degrees: PhD, MCP

Title�and�Role: Associate Director, National Program Office

Primary�Affiliation�and�Title: Professor, Center for Health Care Quality, George Washington University

Something�that�people�don’t�know�about�me�is: I am a major Elvis Presley fan.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Getting the right people at the table working toward a specific set of goals can create a groundswell for change at the community level.

Vickie Searsvickie.sears @gwumc.edu

Degrees: MS, RN, CPHQ

Title�and�Role: Quality Improvement Leader for the Hospital Quality Network: Reducing Readmissions, National

Program Office

�Primary�Affiliation�and�Title: Senior Research Scientist, Center for Health Care Quality, George Washington University

Biggest�AF4Q�Achievement: Working with the Alliances and the quality improvement team at the NPO to launch the Hospital Quality Network.

Technical Assistance Providers

Page 49


Agency for Healthcare Research and Quality

Margaret Trinitymargaret.trinity @starpower.net

�Title�and�Role: Technical Assistance Provider

Primary�Affiliation�and�Title: Project

Director, Agency for Healthcare Research and Quality, CVE Learning Network

Peggy McNamarapeggy.mcnamara @ahrq.hhs.gov


Primary�Affiliation�and�Title: Senior

Fellow, Agency for Healthcare Research and Quality

American Board of Medical Specialities & Improving Performance in Practice

Jennifer A . [email protected]

Degrees: MBA, MPH

�Title�and�Role: Technical Advisor for Ambulatory Care Quality Improvement

Primary�Affiliation�and�Title: Health Care Consultant, Spragens & Associates

Something�that�people�don’t�know�about�me�is: Our house has three generations of women living together.

Biggest�AF4Q�Achievement: We are just beginning our TA with the AF4Q. We are excited about the tremendous opportunities!

Richard [email protected]

Degree: PhD


�Primary�Affiliation�and�Title: Improvement Advisor

Page 50


Sheldon [email protected]

Degree: MD

�Title�and�Role: Senior Physician Director and Principal Investigator, Improving Performance in Practice

�Primary�Affiliation�and�Title: Special Advisor to the President, American Board of Medical Specialties

Something�that�people�don’t�know�about�me�is: I am a “chocolate addict.”

American Institutes for Research

Karthik [email protected]

Degree: MPP

�Title�and�Role: Consumer Engagement Technical Assistance Provider

Primary�Affiliation�and�Title: Communications

Associate, American Institutes for Research

Something�that�people�don’t�know�about�me�is: I collect vinyl LPs.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Every Alliance is unique! There is no “one size fits all” approach to providing technical assistance.

Kristin [email protected]

Degree: PhD

�Title�and�Role: Project Director, Consumer Engagement Assistance

Primary�Affiliation�and�Title: “Managing Director, American

Institutes for Research

Something�that�people�don’t�know�about�me�is: I won a state basketball championship my senior year of high school.

Biggest�AF4Q�Achievement: Learning about and supporting Alliance efforts to engage consumers in their health and health care.

Lee [email protected]

Degree: MS

�Title�and�Role: Project Manager and Technical Assistance Provider

�Primary�Affiliation�and�Title: Senior Reseacher, American Institutes for Research

Page 51


California HealthCare Foundation

Stephanie [email protected]

Degree: PhD



Program Officer, California HealthCare Foundation

Center for Health Care Strategies

Dianne Hasselmandhasselman @chcs.org

Degree: MSPH


Primary�Affiliation�and�Title: Director of Quality and Equality, Center for Health Care Strategies

Something�that�people�don’t�know�about�me�is: I recently ran the San Francisco Marathon to celebrate my 40th birthday.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Health care reform presents a tremendous opportunity for the Alliances to develop financing vehicles to help sustain ambulatory quality improvement programs and create an environment in which ambulatory quality improvement can thrive.

Nikki [email protected]

Degree: MPA


Primary�Affiliation�and�Title: Senior Vice

President, Center for Health Care Strategies

Something�that�people�don’t�know�about�me�is: I am a former rock-climber and mountaineer.

Biggest�AF4Q�Achievement: Designed and launched the Advancing Primary Care project, which to-date has surveyed over 120 practices serving a high volume of low-income patients in order to understand their practice capabilities and the characteristics that correlate with high- and low-quality care.

Roopa Mahadevanrmahadevan @chcs.org

Degree: MA


Primary�Affiliation�and�Title: Program Associate, Center for Health Care Strategies

Something�that�people�don’t�know�about�me�is: I am a professional Indian classical vocalist.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Medicaid race and ethnicity data can be a powerful tool for analyzing and identifying disparities in care.

Page 52


Tricia [email protected]

Degrees: MPP, MPH


Primary�Affiliation�and�Title: Senior Program Officer, Center for

Health Care Strategies

Something�that�people�don’t�know�about�me�is: I am originally from Kentucky and attend the Belmont Stakes every year in hopes of seeing the next Triple Crown winner.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: High-volume Medicaid practices are committed to their patients and are eager to be at the AF4Q “table” and participate in Alliance activities in order to strengthen care delivery.

Cincinnati Children’s Hospital Medical Center

Keith Mandelkeith.mandel @cchmc.org

Degrees: MD, MPH


Primary�Affiliation�and�Title: Vice President of

Medical Affairs, Physician Hospital Organization

Communication Agencies — DDB

Alison Byrne Fieldsalison.byrnefields @ddbissues.com

Twitter�Handle: @abfdc

Degree: MPP

�Title�and�Role: Communications Team Member

�Primary�Affiliation�and�Title: Senior Vice President and Managing Director, Issues & Advocacy and Social Media Strategy Director, DDB

Something�that�people�don’t�know�about�me�is: I have enough headbands to wear a different headband everyday for a month.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Commitment to collaboration is difficult but necessary.

Ray Pageray.page @sea.tribalddb.com

Twitter�Handle: @raypage

Title�and�Role: Communications Team Member

Primary�Affiliation�and�Title: Creative Director, DDB Issues & Advocacy and Tribal DDB Worldwide

Something�that�people�don’t�know�about�me�is: I can do a Robert De Niro impersonation.

Page 53


Communication Agencies — GYMR

Mike [email protected]


�Primary�Affiliation�and�Title: Vice President, GYMR Public Relations

Something�that�people�don’t�know�about�me�is: I took eight years of Latin in school and now really wish I spoke Spanish or French. All I really remember from Latin is “semper ubi sub ubi.”

Biggest�AF4Q�Achievement: Seeing first hand the level of engagement from policymakers during the Connect visits with communities’ congressional representatives.

Nick [email protected]


�Primary�Affiliation�and�Title: Senior Account Executive, GYMR Public Relations

Something�that�people�don’t�know�about�me�is: I went to the World Cup in South Africa this year.

Biggest�AF4Q�Achievement: Helping market and launch the overwhelmingly successful Aligning Forces for Quality Hospital Quality Network!

Patrick [email protected]


�Primary�Affiliation�and�Title: Partner, GYMR Public Relations

Something�that�people�don’t�know�about�me�is: I was my state’s debate champion in high school.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Truly engaging people to care about the quality of their health care means explaining how poor the quality of their care may be.

Shalaya [email protected]


�Primary�Affiliation�and�Title: Senior Account Executive, GYMR Public Relations

Something�that�people�don’t�know�about�me�is: I spent several days in a plastic oxygen tent as a child.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Getting consumers engaged in quality is tough, but can be achieved!

Page 54


Communication Agencies — MS&L

Chuck Alstonchuck.alston @mslworldwide.com


Primary�Affiliation�and�Title: Senior Vice President, Director of Public Affairs, MS&L

Something�that�people�don’t�know�about�me�is: I love to cook.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: People don’t know good quality from bad quality.

Eva Fowlereva.fowler @mslworldwide.com

Degree: MA


Primary�Affiliation�and�Title: Account Supervisor, MS&L

Something�that�people�don’t�know�about�me�is: I directed a Hollywood photo shoot with the Jonas Brothers for a diabetes PSA campaign.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Although it can be challenging, it’s possible to describe performance measures using language that’s both technically accurate and understandable to consumers.

Michael Kingmichael.king @mslworldwide.com

Degree: MA


Primary�Affiliation�and�Title: Vice President, MS&L

Something�that�people�don’t�know�about�me�is: I married my next door neighbor.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Perfect cannot be the enemy of good.

Communication Agencies — Steege Thomson

Carol Thomsoncthomson @steegethomson.com


�Primary�Affiliation�and�Title: President, SteegeThomson

Jill Wackerjwacker@steege thomson.com

Degree: PhD


�Primary�Affiliation�and�Title: Vice President, SteegeThomson

Something�that�people�don’t�know�about�me�is: I made the costumes for the fourth grade’s pirate circus.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: I’ve learned how important measurement will be to the future of US health care.

Page 55


Finding Answers: Disparities Research for Change

Amanda R . Clarkeaclarke @bsd.uchicago.edu

Degree: MPH

�Title�and�Role: Project Coordinator, Finding Answers National Program Office

�Primary�Affiliation�and�Title: Research Assistant, University of Chicago

Something�that�people�don’t�know�about�me�is: For several years, I lived in a rural township on the border of Ghana and Togo in West Africa.

Scott Cookscook1 @bsd.uchicago.edu

Twitter�Handle: @ScottCook

Degree: PhD

Title�and�Role: Deputy Director, Finding Answers National

Program Office

�Primary�Affiliation�and�Title: Research Director, The University of Chicago

Something�that�people�don’t�know�about�me�is: I’ve romped around nature preserves and rainforests in Tanzania, explored the beauty of New Zealand and sat around a campfire with the village elders of a very small Fijian island enjoying a kava kava ceremony.

Health Information Technology Resource Center

David K . [email protected]

Twitter�Handle: @dahern1

Degree: PhD

�Title�and�Role: Director, Health Information Technology Resource Center

�Primary�Affiliation�and�Title: Assistant Professor in Psychology, Harvard Medical School and Director, Program in Behavioral Informatics and eHealth, Department of Psychiatry, Brigham and Women’s Hospital

Something�that�people�don’t�know�about�me�is: I enjoy boating and viewing sunsets on the water.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Implementing HIT for quality improvement requires not only financial resources, but expertise and stakeholder buy-in.

MacColl Institute for Healthcare Innovation

Brian T . [email protected]

Title�and�Role: Technical Advisor for Ambulatory Care Quality Improvement

�Primary�Affiliation�and�Title: Associate Director, MacColl Group Health Research Institute

Something�that�people�don’t�know�about�me�is: I am an avid woodworker and built my own kitchen.

Biggest�AF4Q�Achievement: Working with the NPO to plan how to reach as broad of a group as possible through the Ambulatory Quality Network.

Page 56


Ed [email protected]

Degrees: MD, MPH

Title�and�Role: Technical Assistance Provider

�Primary�Affiliation�and�Title: Director, MacColl Group Health Research Institute

Judith [email protected]

Degree: MPH


Primary�Affiliation�and�Title: Research

Associate, Group Health Research Institute

Something�that�people�don’t�know�about�me�is: I play in a marimba group.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Aligning TA with AF4Q site priorities is important, and yet there is still a need for an overall vision for ambulatory care improvement.

MedPharma Partners

David E . [email protected]

Degree: MBA

Title�and�Role: Technical Assistance Provider, Sustainable Business Models

Primary�Affiliation�and�Title: Principal, MedPharma Partners

Biggest�AF4Q�Achievement: Helping the Alliances turn the corner on sustainability.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: How much the Alliances can learn from their peers.

Karen S . Donovankdonovan @mppllc.com

Title�and�Role: Technical Assistance Provider, Sustainable Business Models

Biggest�AF4Q�Achievement: Introducing and implementing new business models for Alliances to diversify their funding streams and enhance their long-term sustainability.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: In today’s economic environment, it’s far easier to ask stakeholders for funding when cost savings or increased efficiency can be demonstrated.

Page 57


National Committee for Quality Assurance

Heather [email protected]

Degree: MA


�Primary�Affiliation�and�Title: Senior Health Care Analyst, Quality Solutions Group

Something�that�people�don’t�know�about�me�is: I love to make floral arrangements.


Degree: MA


�Primary�Affiliation�and�Title: Director, Quality Solutions Group

Something�that�people�don’t�know�about�me�is: I traveled cross-country for 3 months in a camper.

National Partnership for Women & Families

Christy Woodscwoods@national partnership.org

Title�and�Role: Consumer Technical Engagement, Assistance Provider

�Primary�Affiliation�and�Title: Outreach Manager, National Partnership for Women & Families

Biggest�AF4Q�Achievement: Training and working with passionate and dedicated consumer leaders in AF4Q communities.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: It’s important to have all stakeholders on an equal playing field.

Cristen M . Batescbates@national partnership.com

Degree: MPH

Title�and�Role: Technical Assistance Provider, Consumer Engagement

�Primary�Affiliation�and�Title: Outreach Manager, National Partnership for Women & Families

Something�that�people�don’t�know�about�me�is: I spent two years without electricity or running water as a Peace Corps volunteer in Niger, West Africa.

Page 58


Jennifer Sweeneyjsweeney@national partnership.org

Degree: MA

Title�and�Role: Technical Assistance Provider, Consumer Engagement

�Primary�Affiliation�and�Title: Director, Americans for Quality Health Care, National Partnership for Women & Families

Biggest�AF4Q�Achievement: Increasing the representation of consumer organizations in the AF4Q Alliances.

Natanya Alonnalon@national partnership.org

Degree: MPH

Title�and�Role: Senior Outreach Manager

Something�that�people�don’t�know�about�me�is: I have slept in a

hammock in a cave in Ecuador and at the Mount Everest Monastery — the highest monastery on earth.

Biggest�AF4Q�Achievement: Supporting the Alliances’ efforts to integrate the consumer’s perspective into their work.

National Quality Forum

Christy Olenikcolenik @qualityforum.org

Degrees: MSW, PhD

�Primary�Affiliation�and�Title: Evaluation Methodologist, National Quality Forum

Diane Stollenwerkdstollenwerk @qualityforum.org

Twitter�Handle: @dstollenwerk

Degree: MPP

Primary�Affiliation�and�Title: Vice President of

Community Alliances, National Quality Forum

Something�that�people�don’t�know�about�me�is: I have a very small oyster farm on an inlet of the Puget Sound.

Shaller Consulting Group

Dale Shallerd.shaller @comcast.net

Degree: MPA

Title�and�Role: Technical Assistance Provider for Patient Experience of Care

Primary�Affiliation�and�Title: Principal, Shaller Consulting Group

Biggest�AF4Q�Achievement: The publication of an issue brief on implementation strategies for patient experience of care that has actually been used.

The�biggest�lesson�I’ve�learned�in�AF4Q�2.0�is: Few people read very much and most are so distracted with competing priorities that direct face and phone time is critical to getting your message across.

Page 59


The Brookings Institution Engelberg Center for Health Care

Reform

Ayodola Aniseaanise @brookings.edu

Degree: MHS



Associate, The Brookings Institution Engelberg Center for Health Care Reform

Something�that�people�don’t�know�about�me�is: I have been salsa dancing for the past 12 years.

Sophie C . Shenscshen @brookings.edu

Degree: MPA


Primary�Affiliation�and�Title: Associate, The Brookings Institution Engelberg Center for Health Care Reform

Something�that�people�don’t�know�about�me�is: I am also part of team providing technical assistance for the Beacon Community.

University of Maryland

Lena Hackettlena@community solutionsinc.net

Degree: MPH


Primary�Affiliation�and�Title: Contracted

Project Manager and Consultant, University of Maryland

Roderick [email protected]

Degrees: MD, MPH


Primary�Affiliation�and�Title: Senior Fellow, University of

Maryland, School of Public Policy

The Evaluation Team

Page 63

The Evaluation Team

Dennis P . [email protected]

Degree: PhD

Title�and�Role: Principal Investigator, Evaluation Team

Primary�Affiliation�and�Title: Professor

of Health Policy and Administration, Penn State University

Something�that�people�don’t�know�about�me�is: My wife and I have four children, ages 12, 10, 8 and 6.

Biggest�AF4Q�Achievement: Assembling a great reference of researchers and staff for the AF4Q evaluation.

Jon B . [email protected]

Degree: PhD

Title�and�Role: Evaluator

Primary�Affiliation�and�Title: Professor, James A. Hamilton

Chair in Health Policy and Management

Something�that�people�don’t�know�about�me�is: I love to fly fish for trout.

Sarah S . Rittners-rittner @northwestern.edu

Degree: MA

�Title�and�Role: Disparities and Equity Domain Team Member, Evaluation Team

Primary�Affiliation�and�Title: Program Manager, Center for Healthcare Equity, Northwestern University Feinberg School of Medicine

Something�that�people�don’t�know�about�me�is: I am a trained singer.

Yunfeng [email protected]

Degree: PhD

�Title�and�Role: Quanitative Manager, Evaluation Team

Primary�Affiliation�and�Title: Post-Doctoral Research Scholar,

Center for Health Care and Policy Research, Penn State University

Something�that�people�don’t�know�about�me�is: I am originally from Shanghai, China.

Biggest�AF4Q�Achievement: Joining the team!

Copyright © 2010 | Not for public distribution

Aligning Forces for Quality Attendee Yearbook

Documents