Healthcare at Home: The Value Proposition in Transformative Care Delivery Models CONNECTICUT ASSOCIATION FOR HEALTHCARE AT HOME SM 2016 ANNUAL CONFERENCE & EXPOSITION October 18, 2016 | Hartford Marriott Downtown | Hartford, CT Rx $ Aendee Registraon Brochure
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Registration Deadline: October 7, 2016. A $30 late fee will be charged per-person for each registration received after the deadline.
Payment/Cancellation Policy: Payment must be made in advance of this program, and will be accepted at the door. Payment can be made by cash, check, VISA, Mastercard, American Express, and Discover. Refunds will be issued for those that cancel up to three (3) days prior to the program. Cancellations made less than 3 business days, or “no-shows” will forfeit the registration fee. Cancellations must be received in writing via email.
Connecticut Association for Healthcare at Home - Attn. Courtney Verissimo110 Barnes Road, PO Box 90, Wallingford CT 06492-0090(T) 203.774.4943 (F) 203.949.0031 (E) [email protected](W) www.cthealthcareathome.org
Speaker Sessions for the 2016 Annual Conference and ExpoHealthcare at Home: The Value Proposition in Transformative Care Delivery Models
Strategies to Achieving Exceptional Client SatisfactionMastering the Person Centered Experience • Ann Olson, RN, BSN, Vice President and Principal, Qualidigm
What If Your Team Actually Rocked? • Deene Morris, Inspire Leadership LLC
Balancing Patient Right to Self Determination and Provider Responsibility to Attain Superior Patient Satisfaction • Heather Berchem, Attorney, Murtha Cullina LLP
Value 101: Proving Your Agency’s Value through Data • William Simione III, Principal, Simione Healthcare Consultants • Kimberly Skehan, RN, MSN, Senior Manager, Simione Healthcare Consultants
Business Development: What’s Important to Decision-Makers• Tara Green, MSN, Director of Post-Acute Program, ProHealth Physicians• Khadija Poitras-Rhea, Director of Care Coordination & Population Health Management, St. Francis
Healthcare Partners• Colleen Swedberg, MSN, RN, CNL, Director for Care Coordination & Integration, St. Vincent’s Health
Partners
Morning Breakout Sessions (10:20AM - 11:20AM)
Afternoon Breakout Sessions (1:35PM - 2:35PM)
Networking Reception (4:30PM - 5:30PM)
Morning Keynote (8:45AM - 9:45AM)
Innovative Provider Best Practices to Meet New Payment ModelsModerated by Jeannee Parker Martin• Guy Tommasi, Executive Director, LIFETIME Care at Home• Laurie St. John, RN, BSN, MSN, Vice President of Hospice and Pallative Care, Hartford Healthcare• Susan Adams, RN, BSN, MHSA, PhD, Vice President Alliance Integration, Masonicare
Afternoon Panel (2:50PM - 3:50PM)
Lessons Learned from Other Industries: Secrets to Exceptional Client SatisfactionBottom Line or Punch Line? Is Your Customer Service Making You Money or a Laughing Stock? Kent Rader, Professional Speaker, Kent Rader Speaks
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Afternoon Keynote (12:45PM - 1:30PM)How to Position in the New Healthcare Economy Jeannee Parker Martin, RN, MPH, Vice Chairman & Principal, Corridor
Keynote Presentations
How to Position in the New Health Care EconomyJeannee Parker Martin, RN, MPH Vice President & Principal, Corridor
Figuring out how to position your home care organization in the new healthcare economy can be daunting. Participation in evolving payer models, bundles, ACOs, health plans, managed care, and scale are critical to your success – in home health, in hospice, in alternate clinical delivery models. This interactive keynote will explore the payment models, integrated clinical care delivery models, and how you can position to win.
Lessons Learned from Other Industries: Secrets to Exceptional Client Satisfaction & Bottom Line or Punch Line? Is Your Customer Service Making You Money or a Laughing Stock?Kent Rader, Professional Speaker, Kent Rader Speaks
The keynote Bottom Line or Punch Line? Is Your Customer Service Making You Money or A Laughing Stock? offers owners and managers the basics for world class customer service because customer service doesn’t begin with front line employees, but rather in the highest levels of an organization. Kent Rader’s unique experience as first a hospital CFO and CPA and now a professional speaker affords an entertaining and informative program filled with practical suggestions that can help organizations increase profits by truly serving their customers. Participants will learn the importance of educating and empowering employees, developing happier employees because employee relations mirror customer relations, listening to our customer’s complaints to continuously improve our products and service, and, as always, stories guaranteed to make you laugh.