Aldelo EDC Users Manual - Fine Dining POSfinediningpos.com/ALDELOMANUALS/Aldelo_EDCMANUAL.pdf · Aldelo EDC Users Manual . 2 PUBLISHED BY Aldelo Systems Inc. P.O. Box 271 ... machine

Aldelo EDC Users Manual

2

PUBLISHED BY Aldelo Systems Inc. P.O. Box 271 Standard, CA 95373 Copyright © 1997-2006 by Aldelo Systems Inc. All rights reserved. No Part of the contents of this book may be reproduced or transmitted in any form or by any means without the written permissions of the publisher. Printed and Bound in the United States of America. This manual is available through Aldelo Systems Inc. and resellers worldwide. For further information about other languages that the manual may be translated in, please contact Aldelo Systems Inc. or visit our Web site at www.aldelo.com. Send comments about this manual to [email protected] A ldelo™ F or R estaurants, A ldelo™ P ollin g S erver, A ldelo™ G ift C ard S erver, A ldelo™ L ocalization M an ager, A ldelo™ F in gerprint S erver, A ldelo ™ H otel Integrator, A ldelo ™ K itch en D isplay S erver, A ldelo ™ A dvan ced F in gerprint S erver, A ldelo™ E D C , A ldelo™ eO rder S erver, A ldelo™ Aldelo EDC, A ldelo™ L iquor C on troller S erver, A ldelo™ R eporter are trademarks of Aldelo Systems Inc. Other products or company names mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, logo, person, place or event is intended or should be inferred.

3

Chapter 1 Requirements Software Requirements With the release of Aldelo EDC, Aldelo Systems Inc. has added another product to the web services arena. All communications between Aldelo For Restaurants and Aldelo EDC happens via web services. This means that you can run Aldelo EDC anywhere in the world and Aldelo For Restaurants will be able to communicate with it. In order for Web Services to work, there are some requirements that have to be met.

Operating System Aldelo EDC will only run on operating systems that were released after Windows 2000. These include Windows 2000, Windows XP Pro, and Windows Server 2003. Windows 95, 98, ME and Windows XP Home will NOT run Aldelo EDC since they cannot install IIS. For the most security, we recommend using Windows Server 2003 to host Aldelo EDC. We also recommend running the IIS lockdown tool after installing the Aldelo EDC to ensure your systems are properly secured. For proper instructions on how to use this tool, please refer to the Microsoft website at http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/596cdf5a-c852-4b79-b55a-708e5283ced5.mspx?mfr=true

.NET Framework Since Aldelo EDC is written in C#.NET, it requires the .NET Framework to run. Many applications from Aldelo Systems Inc. in the future will have this requirement as we are moving to the next level of product development with the latest tools available in the market today. As of the time of this writing, there are two versions of the .NET Framework. The two versions are 1.1 and 2.0. Aldelo EDC uses version 1.1. It is ok to have both versions installed at the same time. For more information on the .NET Framework, you can visit M icrosoft’s w ebsite at http://msdn.microsoft.com/netframework/

Internet Information Services W eb S ervices are run usin g M icrosoft’s IIS techn olog y. Intern et In form ation S ervices or IIS is a w eb server designed to run on Windows 2000, Windows XP Pro, or Windows Serer 2003. IIS cannot be installed on Windows 95, 98, ME or Windows XP Home. Internet Information Services should be installed prior to trying to install Aldelo EDC. IIS is a part of Windows and can be installed through Add/Remove Windows Components.

4

MSDE If you have a copy of SQL Server, you may use that. If you do not have access to a copy, you can choose to install the free version of SQL Server called MSDE. MSDE is pre-packaged with Aldelo EDC and will automatically install if you choose to install it.

Internet The internet connection is not entirely required for testing since Aldelo EDC can run in Demo mode. The internet connection is required if you will need to test or run live transactions against the gateway or processor. You will need a high speed internet connection since Aldelo EDC will not dial up the processor like standard bank card terminals do. You can use a dialup modem, but you will have to keep it connected to the internet at all times. You can do this by disabling all timeout settings and disconnect settings that cause the modem to disconnect due to inactivity. You may also want to call your internet service provider and explain what you will be using the connection for so they might be able to offer some advice on how to proceed.

Microsoft SOAP Toolkit This software will allow Aldelo For Restaurants to communicate with Aldelo EDC using Web Services. This must be installed any system running Aldelo For Restaurants prior to integrating Aldelo For Restaurants and Aldelo EDC.

5

Chapter 2 Setup Preparing the System There are a couple of things that must be done before the system is ready to install Aldelo EDC. The .NET Framework must be installed as well as IIS. This section will talk about how to install these services on a machine running Windows XP Pro. Installation in Windows 2000 or Windows Server 2003 should be very similar.

Installing Internet Information Services To run Aldelo EDC, the system will have to have Microsoft’s w eb server softw are in stalled. T h is is called Internet Information Services. Every Windows 2000/XP Pro/2003 system comes with this software and can be installed by using the Add/Remove Windows Components function in Windows. Be sure to have your Windows installation CD available when installing this service. To install Internet Information Services, follow the steps below. These steps assume you have Windows XP Pro. Windows 2000 and Windows Server 2003 steps will vary slightly.

1. C lick th e “S tart” button on th e desktop. T his w ill brin g up the option s in th e S tart m en u. 2. N avigate to an d click on “C ontrol P an el”. T his w ill brin g up th e C on trol P an el page in W in dow s. 3. C lick on “A dd/R em ove P rogram s”. T his w ill brin g up th e A dd or R em ove P rogram s screen. 4. C lick on “A dd/R em ove W in dow s C om pon ents”. T his w ill brin g up th e W indow s C om pon ents

Wizard. 5. N avigate to an d put a ch eck in th e box labeled “In tern et In form ation S ervices”. 6. H igh ligh t “In tern et In form ation S ervices” an d click on “D etails”. 7. Navigate to an d U N C H E C K th e option “S M T P S ervice” if you are n ot goin g to use this com puter as

an email server. Most customers will not need this option. If you are not sure, please consult with your network administrator.

8. C lick “O K ”. 9. C lick “N ext” to start th e in stallation of the files.

a. This may prompt for the Windows installation CD, so have it handy. 10. Once the installation finishes, restart the system.

Safety Tip: To protect your system from malicious hackers, you should use a tool called the IIS Lockdown Tool which can be found here http://www.microsoft.com/technet/security/tools/locktool.mspx This tool will help secure your IIS installation.

6

Installing the .NET Framework Aldelo S ystem s In c. in cludes this in stall w h en A ldelo E D C is in stalled. If you don ’t w ant th e C D to in stall th e software for you, you can install the .NET Framework version 1.1 from the internet using the Windows Update Service or download the redistributable package from Microsoft. The download is about 23MB in size. This only needs to be done on the system running Aldelo EDC. If you wish, you can install the .NET Framework on all other client machines to get prepared for other future products from Aldelo Systems Inc.

Installing POS for .NET To print credit card receipts Aldelo EDC software makes use of a new technology from Microsoft. Built on the industry standard UPOS drivers, Microsoft has wrapped this standard in their own .NET friendly methods. Aldelo EDC uses these methods to communicate with UPOS or OPOS compatible printers. You will need to install the POS for .NET framework before the software will be able to make use of any printer. You can find the framework install package after you install th e softw are in th e “D rivers” folder or by dow n loadin g it from Microsoft.

Installing the Microsoft SOAP Toolkit To allow Aldelo For Restaurants to communicate with Aldelo EDC using web services, the Microsoft SOAP toolkit 3.0 must be installed on every client station that will be sending transactions to the hotel system. The Microsoft SOAP Toolkit 3.0 can be found on the Aldelo CD in the [Drive]:\Program Files\Aldelo\Aldelo For Restaurants\Driver folder or on M icrosoft’s w ebsite at http://www.microsoft.com/downloads/details.aspx?familyid=C943C0DD-CEEC-4088-9753-86F052EC8450&displaylang=en Once you have all the requirements satisfied concerning IIS, .NET Framework, and SQL Server, you will be ready to setup Aldelo EDC. The first thing will be to install Aldelo EDC software onto the system that will be hosting the application. Install this application just like you would any other program. Once installed, you will be able to get started with configuration.

7

Chapter 3 Simple Configuration Simple Setup Steps To allow customers the easiest installation experience, Aldelo System created a setup wizard that assists in creating and connection to many aspects of the application. When you launch Aldelo EDC for the first time, if it detects that there is no database connected, it will bring up the setup wizard to assist in creating and connecting to a new database. When the setup wizard displays, you will see 3 different accounts and one card encryption password that need to be configured. These passwords are required to be complex meaning they need to have capitals, lowercase, numbers, specials characters, and be at least 8 characters in length. It is recommended they all be different passwords as they serve separate roles in the software. For the administrator username, it is recommended that the actual name of the administrator is used and NOT th e title “A dm in” or “A dm in istrator”. T h ese are easy to guess and give a hacker one more piece of the puzzle. F or th e B atch usernam e, it is recom m en ded th at th e “B atch” title be used. S in ce th e batch ing role only h as authority to perform one task, it is safe to use the title instead of an actual user. The POS username can be changed but it should remain something that indentifies where the transactions are com in g from . S om ethin g like “A ldeloP O S ” or “R estaurantP O S ”. O n ce you h ave entered all th e passw ords an d th e accoun t n am es, you can click “N ext”. T h is m ay take a bit since there is a lot of processing involved.

8

Chapter 4 Advanced Configuration Advanced Database Setup The first step in working with Aldelo EDC will be to setup a new database. The first step in creating a new database is to connect to the SQL Server you are working with. To setup your database, follow the steps below.

1. C lick “F ile” in th e top left part of Aldelo EDC software. 2. S elect “D atabase S etup”. T his w ill brin g up th e screen w h ere you con figure your database

connection settings and create new databases. 3. C lick th e “+ ” sign to search for all S Q L S ervers on your n etw ork. If you w an t to use th e S Q L S erver

located on th is m achin e, you can eith er type in “(local)” or “.”. 4. Once you have selected your SQL Server, fill in the authentication information. You can use either

Windows Authentication or SQL Server Authentication. It is highly recommended that Windows Authentication is used to prevent your username and password from being sent in clear text as this is the case with SQL Server Authentication. MSDE is set to Mixed Mode Authentication to give you the option of choosing your authentication type. If you need to setup the system using SQL Authentication, please call Aldelo Systems for the default password.

5. C lick “T est”. T his should result in the test being successful. If it fails, you will need to review the authentication you are attempting to use.

6. O n ce th e test is successful, you can select th e “C reate a N ew D atabase” option. 7. T yp e in th e nam e of your database in th e “D atabase N am e” field. 8. C lick th e “… ” button in th e “D ata F ile P ath”. This will allow you to select the folder you wish to

store the database in. The default folder should be fine for most installations. 9. C lick “C reate”. T his w ill run through th e process of creating the database on the server. You should

see a successful message once it completes. 10. C lick “S elect E xisting D atabase”. 11. Select the database name you just created. 12. C lick “C onn ect”. Y ou sh ould see th e “C urrent D ata S ource L in k” in form ation update to th e database

you are currently connected to.

9 Store Settings Once you have your database up and running, the first settings you will want to configure are the Store Settings. To configure Store Settings, follow the steps below.

1. C lick, “S etup” in th e m en u strip at the top of the program. 2. S elect “S tore S ettin gs”. T h is w ill brin g up th e S tore S ettin gs for th e softw are. 3. Enter the IP A ddress (or “localh ost” if it’s th e sam e system ) of the system hosting Aldelo EDC

software. Most installations will use “localh ost”. It is a good idea to give this station a static IP Address since this system is hosting a service that is accessed via an IP Address.

4. Y ou can leave th e “E D C W eb S ervice A pplication N am e” the default nam e un less you m an ually change it in IIS. Only advanced networking professionals will want to change this.

5. E n ter a passw ord in th e “C ard E n cryption P assw ord” field. T h is passw ord is used to en crypt all transactions that are stored in the database. DO NOT CHANGE THIS PASSWORD IF YOU HAVE NOT BATCHED OUT ALL TRANSACTIONS. If you change this password, you will not be able to retrieve those transactions if you need to refer back to them.

6. “A udit T rail H istory K ept D ays” is th e n um ber of days th e system w ill keep recorded activities in th e system. These can be viewed in the Reports section of the software. It is recommended that you keep a good history of your system audit logs. The minimum is 90 but it is recommended to keep 180 days or more.

7. “B atch A uto C lose T im e” is th e tim e th at th e batch w ill autom atically be processed. 8. “A uto B atch C lose U ser N am e” is th e user accoun t name that will perform the auto batch.

a. The software must be running at all times for the Auto Batch function to work. 9. C lick “R eceipt” to go to th e n ext tab. 10. F ill in th e “R eceipt H eader L in e 1” with what you would like to show at the top of the credit card slip. 11. C lick “D on e”. T his w ill save th e settin gs so you can m ove onto oth er first tim e setup tasks. Y ou can

always come back to this page to change more settings once you have the initial ones done. Security Settings Before you are able to fully use the software, you need to setup at least one user account. Each user account will have associated securities with it by assigning a security role to the user. These security roles must first be created before they can be assigned to any user. To create a security role, follow the steps below.

1. C lick “S etup” at th e top of th e screen . 2. S elect “S ecurity S ettin gs”. T h is w ill brin g up th e screen w h ere all your security roles are listed. 3. Click “N ew ”. T his w ill allow you to create your first security role. 4. F or th e first security role, it is a good idea to call it som eth ing like “A dm in” or “O w n er” or som ethin g

to that affect. This user will have all rights in the software so make sure to check all checkboxes to allow full access to everything.

5. C lick “D on e”. T his w ill save this security role.

10

Users After you have created your first security role that has full access to the software, you will want to assign that role to your first user. This user will be the administrator of the software since they will have full access to all the features of the software. To create the first user and assign the security account, follow the steps below.

1. C lick “S etup” at th e top of th e screen . 2. S elect “U sers”. This will bring up the screen where all your user accounts are listed. 3. C lick “N ew ” to create a n ew user. 4. F ill in th e “U ser N am e” field w ith a user that describes w h o or w h at this user is. T h e first on e sh ould

be the name of the person who will be administering the system. T his sh ould n ot be “A dm in” or “A dm in istrator” or th e person s title. It sh ould be th e actual nam e of th e person .

5. F ill th e in th e “P assw ord” an d “R e-en ter P assw ord” fields with this users password. This will be the password used when you try to access something that is protected by the security settings. Your password must be a complex password in that it must have 7 characters, Upper and Lower case, special characters, and numbers. Password will also auto expire in 90 days and will automatically lock the user out after 6 attempts to guess the password. If the user does not change the password before the password expires the account will be locked and the admin will have to unlock the account before the password can be updated. These are PCI compliancy requirements. If your account is locked, it will automatically unlock after 30 minutes or can be reset by the administrator. The 30 min reset does not apply to expired password locks. Passwords also need to be historically unique and you cannot use the same password within 4 changes of your password.

6. To assign the security role to this user, put a check in the box next to the security role you wish to assign to this user. The first user should have admin rights so they can have full access to the system.

11

Chapter 5 Merchant Accounts Merchant Accounts Once you have your first user setup, you can now setup your merchant account. This is the core of the software and you will need a merchant account to complete this section. If you have not setup your merchant account yet with your merchant account provider, you can still setup other parts of the software and come back to it later. To setup a new merchant account, follow the steps below.

1. C lick “S etup” at th e top of th e screen . 2. Select Merchant A ccoun ts”. T his w ill brin g up th e list of M erch ant A ccoun ts you have. N orm ally

you will only have one. 3. C lick “N ew ”. T his w ill bring up a blan k M erch ant A ccoun t. 4. F ill in th e “A ccoun t N am e” field. T his can be an y n am e you w ish an d doesn ’t have to be th e name of

the account provider. It is recommended that you use the name of your restaurant. 5. S elect th e “A ccoun t T ype” by selectin g eith er “P rim ary” or “S econ dary”. An example where both

would be used is if you would want your restaurant processing with the primary account and your online website processing with your secondary account.

6. S elect th e “M erchan t S ervice P rovider”. T his is th e actual com pan y you h ave your m erch ant accoun t with. As you change this field, the processor settings will change.

7. Select th e “B usin ess T ype”. a. Restaurants will select Restaurant b. Retail Stores will select Retail c. Websites will select MOTO.

8. Fill in the various fields that pertain to this merchant account type. You will get this information from your merchant provider.

9. Mark the accoun t as “A ctive A ccoun t”. 10. S elect “E nable T racing”. T h is w ill allow you to track exactly w h at is goin g through th e system an d is

very useful for troubleshooting issues. 11. C lick “D on e”.

If you wish to demo the software without going live, you can select th e option to use “D em o M od e”. This will keep the transactions from actually hitting the processor and will only process locally. In Demo Mode, if you process for less than $10.00 you will get an Approval. If you process for $10.00 or more, you will get a Denial. It is best to create a merchant account that is dedicated to just Demo transactions so that your reports will not be affected.

Tech Tip: If you need more information about any field in Aldelo EDC, use the tool tips by keeping the mouse pointer over the field you have questions about. This will display a description of what the field is used for.

12

Chapter 6 Operations A fter all your settings are fin ish ed, you can n ow start to process tran saction s. It is recom m en ded that a “D em o Merchant Account” is created to play w ith th e softw are a bit before actually goin g live w ith it. T his w ay you will know where everything is and will be able to practice performing everyday tasks. Performing A Sale Transaction If you need to just perform a simple sales tran saction, you can use th e “S ale” button in th e navigation bar. This will perform the transaction as a straight sale with no opportunity for adjusting a tip later. To process a sales transaction, follow the steps below.

1. C lick th e “S ale” button on th e left navigation pane. This will prompt you for your username and password if you have not logged in.

2. Once inside the sales screen, you will be able to either swipe the credit card or manually enter the card information.

3. Once you have filled out all of the required in form ation, click “P rocess” in th e action bar. T h is w ill process the transaction and return the results for that transaction.

4. Y ou w ill see th e results of th e tran saction in th e “T ran saction R eferen ces” section of th e page. Y ou can also see exact details in th e “T race O utput” tab. T his w ill only sh ow up if you h ave en abled tracing for this merchant account.

Performing a Void Sale If you have a tran saction that you w ish to void, you can use th e “V oid S ale” fun ction in th e softw are. T his w ill void any previous sales transaction that you have performed. You will only be able to void transactions that have not been batched out. Once they are batched out, you will have to issue a credit or return instead. To void a sales transaction, follow the steps below.

1. C lick th e “V oid S ale” button in th e left navigation pan e. T h is w ill ask you for your usernam e an d password if you have not logged in.

2. Select the sales transaction you wish to void. You will see the details of each transaction in the “T ran saction D etail” section of th e page.

3. C lick “V oid S ale” in th e action bar. T his w ill void th e sales tran saction an d sh ow a respon se th at th e transaction was successfully voided.

13 Performing a Pre-Auth When processing restaurant type transactions, you will want to use the Pre-Auth and Post-Auth methods for processing credit cards. These allow you to add a tip later before the transaction is finalized. To process a Pre-Auth transaction, follow the steps below.

1. C lick th e “P re-A uth ” button on th e left n avigation pane. This will prompt you for your username and password if you have not logged in.

2. Once inside the pre-auth screen, you will be able to either swipe the credit card or manually enter the card information.

3. Once you have entered all the information, you can click “P rocess”. T h is w ill process th e tran saction and then return the results of the transaction.

Performing a Post-Auth When you need to adjust the transaction to include a tip, you will want to use the Post-Auth method. The Post-Auth list all the Pre-Auth transactions and allows you to adjust the gratuity as well as finalized the transaction. To adjust the gratuity and finalize the transaction, follow the steps below.

1. C lick th e “P ost-A uth ” button on th e left n avigation pan e. T his w ill prompt you for your username and password if you have not logged in.

2. Once inside the post-auth screen, you will see the list of pre-auth transactions. Select the transactions you wish to work with.

3. You will see the transaction details for this transaction and will also be able to adjust the gratuity amount at this time.

4. D elete th e current am oun t in th e “G ratuity A m oun t” field. 5. Enter the new gratuity amount. 6. C lick “U pdate G ratuity” on th e action bar. 7. You should see the updated gratuity. The gratuity is not actually processed with the processor but

updated locally in preparation for the post-auth procedure. 8. Once the gratuity amount is correct, you will be able to post-auth the transaction. 9. C lick “P ost-A uth ” to fin alize th e tran saction . T his w ill actually com plete this transaction with the

processor. Performing a Void Post-Auth If you have a transaction you wish to void that has been through the post-auth procedure, you can use the void post-auth method. This works identically to the void sale previously discussed.

1. C lick th e “V oid P ost-A uth ” button on th e left n avigation pane. T h is w ill prom pt you for your username and password if you have not logged in.

2. Select the post-auth transaction you wish to void. You will see the details of each transaction in the “T ran saction S um m ary” section of th e page.

3. C lick “V oid P ost-A uth” in th e action bar. T his w ill void th e post-auth transaction and show a response that the post-auth was successfully voided.

14

Performing a Return To credit a customers card, you will want to use the return method in the software. To process a credit card credit, follow the steps below.

5. C lick th e “R eturn” button on th e left navigation pan e. T his w ill prom pt you for your usernam e an d password if you have not logged in.

6. Once inside the sales screen, you will be able to either swipe the credit card or manually enter the card information.

7. O n ce you h ave filled out all of th e required in form ation, click “P rocess” in th e action bar. T h is w ill process the transaction and return the results for that transaction.

8. Y ou w ill see th e results of th e tran saction in th e “T ran saction R eferen ces” section of th e page. Y ou can also see exact details in th e “T race O utput” tab. T his w ill only sh ow up if you h ave en abled tracing for this merchant account.

Performing a Void Return To void a return/credit, you will want to use the void return method in the software. To process a void return, follow the steps below.

1. C lick th e “V oid R eturn” button in th e left n avigation pan e. T h is w ill ask you for your usernam e and password if you have not logged in.

2. Select the return transaction you wish to void. You will see the details of each transaction in the “T ran saction D etail” section of th e page.

3. C lick “V oid R eturn ” in th e action bar. T h is w ill void th e return tran saction and show a response that the transaction was successfully voided.

Performing a Voice Capture To process a credit card using voice authorization, you will want to use the voice capture method. To process a voice capture transaction, follow the steps below.

1. C lick th e “V oice C apture” button in th e left navigation pan e. T h is w ill as you for your usernam e an d password if you have not logged in.

2. Once inside the sales screen, you will be able to either swipe the credit card or manually enter the card information.

3. Once you have filled out all of the required information, you will need to contact the processor or gateway to obtain the voice authorization code.

4. E n ter th e voice auth orization code in th e “V oice A uth C ode” field. 5. C lick “P rocess” to process th e transaction.

15 Manage Database Logins To give the administrator more control over the system, the Aldelo EDC provides a way to change, add, and update accounts for MSDE. This will allow the administrator to update the sa password to avoid using the default sa password that is used during installation.

Update SA Account Password To provide the most security on SQL Server or MSDE, you should always have a very secure sa password. The sa account in SQL Server has total access to all aspects of the SQL Server system. If this access was obtained by the wrong people, they would be able to do whatever they wanted on the system. This kind of access needs to be safeguarded at all times. To change the sa password in SQL Server you must know the current sa password. Be sure that you remember this information since you cannot retrieve a lost sa password in Aldelo EDC.

Tech Tip: Anytime you update your Card Encryption Password, your sa password will also change to match. This is to provide more security for your MSDE installation.

Add Windows Authentication Login If you wish to use Windows Authentication instead of SQL Server authentication, you have the option of using a specific Windows user account. This will allow the most flexibility to Windows administrators that wish to separate tasks with specific user accounts. To add the Windows user account to SQL Server, the account must first exist in Windows. You can create the new Windows user account in the User Accounts section of Control Panel. If you wish to have more control over the user account creation, you can also create the user account in the Computer Management section of Administrative Tools. This can also be found in the Control Panel.

Add SQL Server Authentication Login If you wish to use SQL Server Authentication, you can add user accounts to SQL Server. These will be classic SQL Server user accounts. Fill in the name you wish to use for the user account and type in the password in both th e “U ser P assw ord” an d “R e-E n ter P assw ord” fields. The account that is added here will also need to be used during the database setup and tested to make sure that Aldelo EDC can communicate with SQL Server successfully.

16 SQL Editor (This requires assistance from Aldelo Technical

Support) If for any reason you need to see raw data inside the database, a SQL Editor is provided to perform SQL queries against the database. While using this editor, you will see your results displayed in the grid below. Y ou w ill also be able to rem ove colum n s you don ’t w ant to see w ith th e “F ilter” tab. Y ou can un ch eck th e colum n s you don ’t w an t to see after your results are return ed. To use the SQL Editor, follow the steps below.

1. C lick “F ile” in th e top left part of th e screen. 2. S elect “S Q L E ditor” from th e m en u. 3. In the “S Q L C om m an d T ext” w in dow , type your S Q L query. 4. C lick “R un” to run th e query again st th e database. T his w ill return a result if th ere are results to

return. 5. If you want to group your results, you can click and drag the column header to the space that says

“D rag a colum n h eader h ere to group by that colum n ”. T his is a great w ay to sort your results. 6. If furth er filterin g is required, you can click th e “F ilter” tab an d un ch eck colum n s you do n ot w ish to

see.

Tech Tip: You can also export and print the results that you receive. The export will export the results to Microsoft Excel.

Import / Export As a measure of precaution, or if you just want to move your settings from one machine to another, you can export and import some or all of you data in the database. To export and import data from your database, follow the steps below. If you export while you have pre-batched transactions in the system, you MUST treat the export file as a high risk security item. Do not leave these export files on a system longer than necessary.

Export

1. C lick “F ile” in th e top left part of th e screen. 2. S elect “Im port & E xport” from th e m en u. 3. S elect th e data you w ish to export in th e “D ata T ran sform ation S ettin gs” section . 4. C lick th e “...” button in th e “F ile P ath” field to select where you would like to export the data to. 5. G ive th e export file a n am e in th e “F ile N am e” field. 6. C lick “O pen ”. 7. C lick “E xport”.

Import

1. W h ile in th e “Im port & E xport” screen , click th e “… ” button in th e “F ile P ath ” field. 2. Select the file you wish to import. 3. C lick “O pen ”. 4. S elect th e data you w ish to im port in th e “D ata T ran sform ation S ettin gs”. 5. C lick “Im port”.

17

Store Settings General Below are explanations on the fields in store settings. You can also see more information if you keep your mouse over the field you want to know more about. This will show a tool tip with helpful hints on what the field is used for. EDC Web Service Host Name: This is the field where you will enter the IP Address, URL or computer name of the system where the EDC Web Services are hosted. This allows you to install just the client portion of the Aldelo EDC on multiple stations to manage transactions from more than one place. You will most likely want to use the IP Address since using the computer name will require some way of resolving the computer name to an IP Address using DNS. EDC Web Service Application Name: T his field w ill be autom atically populated w ith “A ldeloE D C ” w hich is the default web service application name. This should be left alone unless it is critical to change it. Use Secure Channel(SSL): This check box will allow secure communications between the calling software and Aldelo EDC. In IIS, there is an option to provide an SSL certificate to use when communications are established. After you have assigned the SSL certificate in IIS, you will be able to check the Use Secure Channel(SSL) box. Now that secure communications are required by Aldelo EDC, the calling application M U S T specify in th e U R L th at th e com m unication s are secure. F or exam ple, “h ttps://192.168.0.1”. T h e “s” in https marks that this application will use secure communications when calling that particular address. Card Encryption Password: This field allows you to enter a password that is used to encrypt all transaction data in the database. This encryption applies to all transactions in the current batch. Since all transactions are deleted once the batch is settled, it is safe to change this password once all batches are done. DO NOT CHANGE THIS PASSWORD IF ALL BATCHES HAVE NOT BEEN SETTLED. Changing the password while transactions remain in the database will result in those transactions being non-recoverable meaning you cannot view the transaction data any longer. This password is also used to set the SQL sa password. Anytime you set the Card Encryption password, your sa password will also be set to the same password. Audit Trail History Kept Date: This field allows you to adjust the time the audit trail is kept for historical purposes. The longer time you keep the audit trail, the larger your database will grow. The minimum number of days the Audit Trail must be kept is 90 days to comply with PCI standards. It is recommended that you keep your audit trail for 180 or more so that you have a good history of events in the system. Auto Batch Close Time: This field allows you to adjust the time Aldelo EDC will automatically batch your transactions. It is recommended the time you place in this field gives you enough room to check your reports and make adjustments before the time expires. The software must be running in order for this to work. If the software is not running at the Auto Batch Close Time, the batch will never initiate. Auto Batch Close User Name: This field allows you to specify the user account that will be used when the auto batch is performed. This is required to successfully initiate the auto batch function. The user account m ust h ave th e security righ ts to “A llow B atch C lose T ran saction s”.

18 Store Settings Options

Default Startup Screen Size: This drop down list will allow you to select the screen size you wish to see Aldelo EDC in while working. Main Screen Picture: This field allows you to select a picture as your background image while using Aldelo EDC. T h e picture file m ust be located in th e “pictures” directory in th e E D C clien t program directory. Close Control Button Exits Program: This check box will allow the software to be closed by clicking the “X ” in th e top right corn er. B y default th e “X ” w ill only m inim ize th e application to th e tray . Auto Launch When Windows Start: This check box will automatically run Aldelo EDC when Windows starts. Run Minimized on Startup: This check box will start the software in the tray when the auto launch feature is used. By default the software will start normally with the full screen showing. Login Not Required For Setup: This check box will bypass the need to log into the software during startup. Login Not Required on Resume: This check box will bypass the need to log into the software when the software is returned to normal from the tray. Store Settings Receipt These settings will allow you to adjust the settings required for printing receipts. There are many things you can do to adjust the receipts which gives good flexibility to customers. Receipt Header Line 1-5: These fields are meant to allow customers to enter their own message on the credit card receipt header. Each of these lines can be customized to look a certain way using ESC codes to manipulate the text. The follow are the ESC codes you can use. //def – This will set to print default //lf – This will print a line feed //b – This will bold the text //I – This will italicize the text //u – This will underline the text //s – This will make the text standard font size //dh – This will make the text double high //dw – This will make the text double wide //dd – This will make the text double high and double wide //ac – This will make the text the alternate color //jc – This will make the text justify center //jr – This will make the text justify right //sh – This will make the text shading E xam ple: //b//dh H ello! w ill print a bold, double h igh “H ello!” on th e receipt h eader.

19 Receipt Footer Line 1-5: These fields are meant to allow customers to enter their own message on the credit card receipt footer. Again, each line can be customized with the above ESC commands. POS Printer Device Name: This drop down list will display the list of OPOS printers currently detected on the system. Initial Print Receipt Copies: This field will allow you to adjust the number of receipt copies that will print when the credit card is processed. Re-Print Receipt Copies: This field will allow you to adjust the number of copies when you print a credit card receipt. Print Auto Batch Close Receipt: This check box will automatically print a close receipt for the batch transaction. Store Settings Notifications SMTP Server Name: This field allows you to enter an SMTP Server name. An example would be “m ail.em ailserver.com ”. Authentication Required: This field allows you to specify a username and password if the SMTP server you are using requires authentication. Authentication User Name: This field allows you to specify the username for the SMTP server. Authentication Password: This field allows you to specify the password for the username defined above. Sender Email Address: This field allows you to enter an email address that notification emails will appear to come from. Notification Email Address 1: This field allows you to enter an email address to send notifications to. Notification Email Address 2: This field allows you to enter an email address to send notifications to. Notification Email Address 3: This field allows you to enter an email address to send notifications to. Email Batch Close Success: This check box determines if a notice will be sent when the batch successfully closes. Email Batch Close Failure: This check box determines if a notice will be sent when the batch fails. Email Batch Close Error: This check box determines if a notice will be sent when there is an error with the batch process.

20

Email Self Heal & Other Events: This check box determines if a notice will be sent when the database has to perform a self healing. Email Critical Error: This check box determines if a notice will be sent when there is a critical system error. Email Database Maintenance Access: This check box determines if a notice will be sent when someone accesses the database maintenance screen. Email Denied Logins: This check box determines if a notice will be sent when someone is denied access to a portion of the software.

Tech Tip: Y ou can use th e “T est E m ail” button in th e action bar to sen d a test em ail to the notification email addresses. This will verify your email settings are correct.

21 Security Settings To be able to perform certain actions in Aldelo EDC, you will need the proper security settings enabled. The security settings in Aldelo EDC allow granular security of each action so that the minimal access can be given to employees. You can create as many roles as you want with each role having a particular set of securities. When granting security roles to employees, you should only grant securities that are absolutely required to allow the employee to perform their job functions. Users When you want to perform actions in Aldelo EDC, you will want to authenticate yourself for tracking purposes. T o auth en ticate yourself, you w ill n eed a user accoun t. T h ese can be created in th e “U sers” section of the software. You will also want to assign a security role to each account to limit or grant certain permissions to each user. When creating user accounts, you will want to use their name or uniquely identifiable information to track this employee. This becomes critical when trying to troubleshoot what happened to an order. Batch Once you have finished all your transactions, you will want to batch out. You can first review all the tran saction s on e last tim e if you w ish by clickin g on “R eview T ran saction s” in th e ba tch screen. You can get to th e batch screen by clickin g on “B atch” in th e left han d n avigation pan e. In the review transactions screen, you will see all the transactions in the current batch. You can also review the detail information for each transaction by clicking on each transaction. The information will show in the “T ran saction D etail” pan e. Y ou w ill also be able to see th e batch sum m ary by clickin g on th e “S um m ary” tab. This will show the number of transactions and the total amount. When you are ready to close your batch, you can click on “C lose B atch ” w hich w ill take you to th e batch settlem ent screen. H ere you w ill be able to click “S ettle P rim ary A ccoun t” w h ich w ill batch out all credit card transactions for your primary account. It is required that the accounts are batched out every night. If an account has a transaction older than 48 hours that is still open, the system will refuse to process any further transactions until the batch has been closed. Y ou w ill also have an “A djust G ratuity” button w h ich w ill take you to a screen w h ere you w ill be allow ed to adjust the gratuity on any Pre-Auth transactions. Make sure you update all your transactions before you batch since batches are not reversible.

Tech Tip: You should never batch out while transactions are not finalized in Aldelo For Restaurants. All transactions in Aldelo For Restaurants should be post authorized as well as the cash drawer closed before batching in Aldelo EDC.

22

Chapter 7 Reports Audit Log Viewer When dealing with credit cards, it is important to see all actions that are performed in the system. When any action is performed, a record of that action is recorded in the audit trail. This audit trail is kept in the database for a specified amount of time. The time can be adjusted in th e S tore S ettin gs w ith th e “A udit T rail H istory K ept D ays” field. The history must be kept for at least 90 days to be PCI compliant. It is recommended to keep the audit trail history at least 180 days. While troubleshooting issues that may occur while processing credit cards, the audit trail should be your first source of information. The audit trail is regarded as the authority for what happened to any particular transaction or batch. The items in this log are recorded verbatim from both Aldelo EDC and the gateway or processor. T o view in form ation on differen t days, you w ill n eed to adjust th e F ilter “F rom ” an d “T o” dates. O n ce you set th ese to th e dates you w ish to view , click back to “E ven ts” an d th en click “R efresh ” in th e action bar. T his will refresh the screen with an updated list of events during the date range you specified. Credit Card Summary The credit card summary report will show Total Sales, Pre-Auth, Post-Auth, Return, Void Sale, Void Post-Auth, Void Return, and Voice Capture. It will also show a count of each type of transaction. To view more details for the transactions, use the Credit Card Details report. Credit Card Details The credit card details report gives much more information regarding each transaction. Each transaction is listed on this report along with transaction details such as transaction number, invoice number, transactions type, status, credit card #, data and time, etc.

23 Batch Summary The batch summary is a breakdown of each batch during the specified time period. Each batch Id will be listed along with information about each batch. If you want exact information about the batch, the audit trail can provide more detailed information in the Event Details section of that particular batch transaction. Online Merchant Center The online merchant center is a quick way to access your merchants web portal. Depending on what merchant provider you have setup in Aldelo EDC, the software will launch a browser window and take you to their login screen to access your account online.

24

Chapter 8 POS Integration To integrate Aldelo For Restaurants, all stations must be running Aldelo For Restaurants 3.5 or above. To integrate Aldelo For Restaurants with Aldelo EDC, follow the steps below.

1. Click on Store Settings in the Back Office. 2. C lick on th e “R even ue” tab. 3. C h eck th e option that says “E nable A ldelo E D C paym en t Interface”. 4. Enter the IP Address of the computer that has Aldelo EDC installed in th e “Aldelo EDC N am e” field.

Y ou can also use th e nam e “L ocalh ost” if Aldelo EDC is installed on the same machine as Aldelo For Restaurants.

5. T h e “A ldelo E D C A pplication N am e” sh ould be “A ldeloE D C ”. 6. T h e “A ldelo E D C U ser A ccoun t N am e” sh ould be a user accoun t that h as th e proper perm ission s in

Aldelo EDC to perform all necessary actions. More than likely, this will be the admin account. 7. T h e “A ldelo E D C U ser A ccoun t P assw ord” sh ould be th e passw ord for th e user accoun t defin ed

above. 8. “P rin t C redit C ard R eceipt C opies” defin es h ow m an y receipts you w an t to print. 9. “E nable R estauran t M ode (H an dle T ips)” w ill allow tran saction s to be given a tip am oun t. If you do

not check this option, all transactions will be purely sales with no tip. You will most likely want to check this option.

Tech Tip: “S h ow P C C harge Integration (U n supported)” is th ere for backw ard compatibility only and support issues with PCCharge will not be handled by Aldelo Technical Support. “P rin t C redit C ard R eceipt C opies” and “E nable R estaurant M ode(H an dle T ips)” w ill configure themselves depending on how Aldelo EDC is configured.

25

Chapter 9 Troubleshooting Below are some steps to find out what may be wrong with either Aldelo EDC, integration to Aldelo For Restaurants, or anything that may be not working properly.

1. Is IIS installed? 2. Is .NET Framework version 1.1 installed and registered with IIS? To register follow the steps below.

a. S tart a D O S com m an d box. D o th is by typin g “cm d” in th e run dialog box. b. N avigate to th e “C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322” directory in th e

DOS prompt. c. T yp e “aspn et_regiis –i” in th e dos prom pt. T h is w ill register th e w ebsite.

3. Is Aldelo EDC configured to use .Net Framework 1.1? a. You can tell 2.0 is being used by check the web methods in the EDC.asmx. If they are

alphabetical order, 2.0 is being used. This needs to be 1.1. 4. Is SOAP toolkit install? 5. If using Windows Server 2003, is ASP.NET installed along with IIS? 6. Is MSDE or SQL Server installed? 7. C an you successfully conn ect to M S D E or S Q L S erver usin g “T est” button ? 8. Have you created a database and connected to it? Does the data source info show in setup screen? 9. D o you see your database n am e w h en you click “T est W eb S ervices” in th e T echn ical S upport

section? 10. Are your firewalls configured to allow http access to the Aldelo EDC machine? Turn them off to test. 11. Do you get any error messages when you try to save the information in Store Settings? Do you have

th e proper in form ation in th e “R even ue” section of S tore S ettin gs? 12. Can you browse to the EDC.asmx file in IIS Management console? What shows? 13. Have you tried restarting your machine to see if the problem persists after restart?