Airline KPI

KPI ANALYSIS OFAIRLINE INDUSTRY

THE CHOSEN ONE

KPI

KEY PERFORMANCE INDICATORS

KPIFINANCIAL

CUSTOMERFLIGHTOPERATIONS

SERVICE

FINANCIAL KPI

To judge whether the company has been able to match the revenues with the

expenses

Whether funds allocated are

used properly.

A negative bottom line should be a cause for

further investigation and immediate action.

1 •Revenues – Cash Inflows the airlines enjoys in a particular year

2 •Expenses – Cash Outflows the organization has to bear for various direct and indirect spending

3 •ROIC (Return on Invested Capital)

4 •EBIT (Earnings Before Interests & Taxes)

5 •Operating profit

6 •Cash flow

7 •Outstanding debt

8 •Level of working capital

9 •Market value against asset value

10 •RASK (Revenue Per Available Seat)

CUSTOMER KPI

Usually involve passengers in the

evaluation process

Complaints should be alarming enough to

change or improve any flaw in the service.

Customer Experience is

the key

1 •Types of cuisine offered

2 •Baggage rates

3 •Response Time for queries

4 •Cancelled Flights

5 •Missed Connections

6 •Yield

7 •Load factor

8 •Spill

FLIGHT OPERATIONS KPI

Deal with airline operational aspects

Fewer flights and more passengers would mean

an upgrade, replacement, or addition of aircrafts

1 •Flights – Number of flights in a particular year

2 •Passengers – Number of passengers carried in all the flights in a year

3 •Available Flying Time / Aircraft utilization/ Daily Pilot Utilization

4 •Amount of lost baggage on connecting flights

5 •Percentage of Flights Departures Delayed > 15 minutes

6 •Average Minutes Delay for Delayed Flights / All Flights

7 •Percentage of Flights Delayed Due to Technical / Commercial reasons

8 •Incidence of maintenance schedule changes

9 •Crew productivity and cost/ Crews per aircraft

10 •Average turnaround time, Average block hours per day

SERVICE KPI

Gives a good grasp on how each

employee in the service department is

doing

Used in managing performance of airline companies that typically

deals with service oriented activities

Give an idea as to how new equipment and

facilities improve service and eventually

sales

1 •Passenger Seats Occupied – Percentage of seats occupied by passengers in a particular flight

2 •Freight and Mail – Indicates the commercial load of the Airlines

3 •No. of partners in supply-chain

4 •No. of accidents

5 •Number of PAX

6 •Number of transfer PAX

7 •Number of Frequent Flyers

UNDERSTANDING KPI

COMPANY ANALYSIS

VISION

MISSION

“ To be the best & most successful Company in the

Airline business.”

“ To ensure that the British Airways is the customer’s 1st choice through the

delivery of an unbeatable travel experience.”

STRATEGY AND OBJECTIVES

KEY PERFORMANCE INDICATORS

Three themes are used to set targets for the basis of evaluation. They are: Customer recommendation,

Operating margin and Network punctuality.

ANALYSIS

SUBMITTED BY TEAM

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