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“AI” Appreciative Inquiry A Positive Approach to Organizational Vitality Slides from David Henderson, Ed.D and Sue McKenzie
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“AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Aug 27, 2018

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Page 1: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

“AI” Appreciative Inquiry A Positive Approach to Organizational Vitality

Slides from

David Henderson, Ed.D and Sue McKenzie

Page 2: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Engagement and Positive Energy

“Organizations work best when they are vibrant,

alive and fun. You know, when the "joint is jumping!" You can sense that the spirit of the organization is vital and healthy and that people feel pride in their work. Everyone builds on each other's successes, a positive can do attitude is infectious and the glow of success is shared. What's more, this positive energy is appreciated and celebrated so it deepens and lasts.”

Page 3: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Peter Drucker…From his book, The

Next Society

“The task of leadership is to create an alignment of strengths, making our weaknesses irrelevant.”

Page 4: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Change & Co-Creation

“The best way to predict the future is to create it.” -Peter Drucker

Page 5: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Assumptions that Work

In every human

situation

something

works

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Page 6: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Assumptions that Work

Reality is

created in

the moment

and there

are multiple

realities

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Page 7: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Assumptions that Work

What we focus on

becomes our

reality

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Page 8: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Assumptions that Work

The language we use shapes our reality

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Page 9: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Assumptions that Work

The act of asking questions

influences the outcome in some way

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Page 10: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Assumptions that Work

People have more confidence

going into the future (unknown)

when they carry forward parts of

the present (known)

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Page 11: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Assumptions that Work

If we carry parts

of the past into

the future, they

should be what

are best about

the past

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Page 12: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

The AI 4-D Model

Discovery “What gives life?”

The best of what is.

Appreciating

Dream “What might be?”

Envisioning Results/Impact

Design “What should be

the ideal?”

Co-constructing

Destiny “How to empower,

learn, and improvise?”

Sustaining

Affirmative Purpose

Page 13: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Purpose of Our Work Together

• Human systems move in the direction of what they most frequently and persistently ask questions about.

What you study, GROWS

Page 14: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Our Purpose

To generate the ideas and concepts

that create heightened capacity for

RITF to respond to the evolving

future (Strategic Planning!)

Page 15: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

The process will focus on

creating sustainable solutions

that effectively respond to an

ever changing environment.

Sustainability

Page 16: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Full AI Process

• Conduct interviews designed to discover strengths, passions, unique attributes

• Identify patterns, themes and/or intriguing possibilities

• Create bold statements of ideal possibilities ("Provocative Propositions")

• Co-determine "what should be" (consensus re: principles & priorities, objectives)

• Take/sustain action

Page 17: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

Opening Inquiry

Questions for Discovery – 1.Individual reflection first,

followed by

2.Conversation (pairs)

Page 18: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

PROBLEM ANALYTIC CHANGE VS. APPRECIATIVE INQUIRY

“Felt Need”

Identify problem

Conduct root cause

analysis

Analyze Possible Solutions

Develop action plan

(Treatment)

Basic assumption:

“problem-to-be

solved”

Dialogue and design

(What should be)

Create (What will be)

Basic assumption:

“mystery”

organization is a web of

strengths linked to

infinite capacity, infinite

imagination… alive

“Valuing the best of

what is”

Appreciate

Imagine (What might be)

Page 19: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

The Art of Questioning in

Leadership and Change

• What’s the biggest problem here?

• Why did I have to be born in such a troubled family?

• Why do you blow it so often?

• Why do we still have those problems?

• What possibilities exist that we have not yet considered?

• What’s the smallest change that could make the biggest impact?

• What solutions would create a future we all desire?

Page 20: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

The Appreciative Interview:

Guidelines

Have fun!

Listen intently and ask questions

Try to understand behavior and values

Use active listening techniques

Page 21: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

The Appreciative Interview: Dealing with Negatives

By all means listen

Be empathic

Find the underlying hope or the missing ideal

Guide the person back

Ask an “instead of” question…

Page 22: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

The Appreciative Interview: Final Instructions

Follow your partner

Seek stories by asking who, what, when, where, why, and how

Take good notes on the stories and notice what you find most compelling

Page 23: “AI” Appreciative Inquiry A Positive Approach to ... AI.pdf · “AI” Appreciative Inquiry A Positive Approach to Organizational Vitality ... The Thin Book of Appreciative Inquiry,

I hope you are excited for this at

our next meeting, in May!