The Discovery and Design of Positive Institutions Via Appreciative Inquiry david cooperrider ********************************************************************************************* *************** *For Those Interested in more resources & learning opportunities with David Cooperrider please go to: 1. Appreciative Inquiry Certificate Program (next session Dec. 8-11 th Longboat Key Florida) http://weatherhead.case.edu/executive-education/certificates/appreciative-inquiry/ 2. Leadership Deep Dive: http://weatherhead.case.edu/executive-education/programs/subjects/other/deepdive/ 3. Masters in Positive Organization Development--MPOD http://weatherhead.case.edu/academics/masters/positive-organizational-development/faculty.cfm 4. Masters in Applied Positive Psychology http://www.sas.upenn.edu/lps/graduate/mapp/ 5. Online Appreciative Inquiry Training http://www.ovationnet.com/ 6. Next (2009) World Appreciative Inquiry Conference– in Nepal: www.2009worldaiconference.org 7. Taos Institute www.taosinstitute.net/ 8. For hundreds of free tools, articles, power point slides see the “Appreciative Inquiry
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What An Exciting Time to Be Alive in This Field Points of Departure
Early Pillars of Positive Psychology
Question of Positive Institutions• Huge Research and Applied Potential• Powerful Business Case—Tenfold Increase• Appreciative Inquiry at Scale of the Whole
Our Research Into:Business as an Agent of World Benefit• The Positive Psychology of Sustainability:
Eco-Renewal & Human Flourishing
Image PlaceholderImage Placeholder
""Bankruptcy of the Soul of Our Bankruptcy of the Soul of Our Institutions" Institutions"
Bankruptcy in the Soul of Bankruptcy in the Soul of BusinessBusiness
the unthinkable?the unthinkable?
unsinkable corporations;unsinkable corporations;madoff ethics and loss of madoff ethics and loss of
legitimacy;legitimacy;social and global environmental social and global environmental
collisionscollisions
The (way forward) unimaginable?The (way forward) unimaginable?
Business as an Agent of World Benefit
--More Than 2,000 Interviews--173 of Published Profiles --see www.worldinquiry.org
Value is sustainable only when it is Value is sustainable only when it is positive for shareholders and positive for shareholders and stakeholdersstakeholders
Chris Lazslo (2008) Chris Lazslo (2008) Sustainable ValueSustainable Value..
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How Do We Link Positive Psychology & Business?Positive Psychology With Corporate Strategy and Sustainable Value?
Peterson and Seligman’s Classic Work: Peterson and Seligman’s Classic Work: VIAVIA VIA VIA 20042004
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A Working Definition—Positive Institutions3 Circles of the Strengths Revolution
Organizations, communities and societal “institutions” enabling:
(1)the elevation and engagement of life-giving strengths, (2) the connected and combined magnification of collective strengths, and ultimately, (3) the refraction of our higher human strengths (e.g. VIA) outward into our world.
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BUSINESS ASAN AGENT OFWORLD BENEFITMANAGEMENT KNOWLEDGE LEADING POSITIVE CHANGE
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AI at the UN World Summit With Business and Industry CEOs and Civil Society Leaders
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It’s a bright green economyIt’s a bright green economyEradicated extreme poverty (equity)Eradicated extreme poverty (equity)Powered through renewable energyPowered through renewable energyGlobally inclusive, dignified workGlobally inclusive, dignified workEliminated perverse incentivesEliminated perverse incentivesMarkets “high information” and “aligned Markets “high information” and “aligned incentives”incentives”Rewards sustainable Rewards sustainable valuevalue and prosperity… and prosperity…Positive institutions: vigor; purpose; Positive institutions: vigor; purpose; performance performance
Global Global ForumForumVisionVision
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SSustainability is the ustainability is the businessbusiness opportunity of the 21opportunity of the 21stst century.century.
Problem Solving Appreciative InquiryAppreciative Inquiry
Problem Metaphor:Problem Metaphor:Organizations are Organizations are “problems to be solved”“problems to be solved”Machines; Dilbert-like Machines; Dilbert-like places of dysfunction.places of dysfunction.
Mystery Metaphor:Mystery Metaphor:Organizations are alive, Organizations are alive, “appreciative systems”“appreciative systems” are universes of are universes of strengths via strengths via relationshiprelationship
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Peter Drucker and Our Conversation on “Ai”see Cooperrider (2003) Appreciative Inquiry Commons
“The task of leadership is to create an alignment of strengths…making a system’s weaknesses irrelevant”.
--Peter Drucker
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Could it Be…
Organization Change is All About Strengths?
• Why would strength connected to strength…create change?
Its often been said that strengths perform, but how about the idea that…. strengths do more than perform, they transform?
What would it mean to create an entire change theory around strengths? Transformational positivity?
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Pro-fusion—stages & the idea of transformational positivityWhat Happens When Strength Connects to Strength? Hope with Hope?
1. Elevate-and-Extend The Elevation of Inquiry into the appreciable world + The Extension of Relatedness Awe, Gratitude and Generosity
2. Broaden-And-Build Broadening of Minds Merging and Magnification of Resources Confidence and Positive Synchronization
3. Establish-and-Eclipse From Generosity to Generativity Vital Engagement: Courage, Significance,
and Creativity Upward spiral of doing & undergoing
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The AI Summit The AI Summit
““Whole SystemWhole System” in the Room” in the Room Internal & External Internal & External StakeholdersStakeholders
StrategicStrategic Task-Driven Task-Driven Focus is ClearFocus is Clear Future Focus Future Focus && Continuity SearchContinuity Search
From Dialogue to From Dialogue to Collaborative DesignCollaborative Design 4-D’s 4-D’s Appreciative IntelligenceAppreciative Intelligence
Common Ground Vision to Real PrototypesCommon Ground Vision to Real Prototypes 3 Day Event: 3 Day Event: 300 to 2000 300 to 2000 ParticipantsParticipants
Uncommon Action Uncommon Action ResultsResults
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Nutrimental FoodsThe Results One Year Later
Rodrigo Loures, CEO 300 % Increase in Profitability
75 % Decrease in Absenteeism Appointment to President Lula’s Economic
and Social Council World Business Academy Award
Rise to Best 100 Companies in the Nation Sustainability Leader
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Why Does Experience of Wholeness…
Bring out the best in human beings?
Propel innovation?
New life?
Eclipse negative patterns?
So easy?
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AI Summits: Three Ways to Understand Positive Profusion—What Do You Observe?
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Did you notice the young sailor’s energy?
An estimated $300 billion is lost in the US economy due to disengaged employees?
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Business Impactand Research Results
BUSINESS RESULTS:
Navy: $2 Billion* “Winning the Battle for People”
Trucking Company: Stock Follows Increasing Engagement Scores $14 to $41
*Testimony House Armed Services Committee 2004
WHY SO EASY?
Vigor, Passion, System Engagement, Dedication
Pipeline of Customer-focused Innovation/Speed
38 % Higher Productivity (Glavas 2009)
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William James’ Call in 1902
The kind of change that happens…
“when things are hot and alive within us, and where everything has to re-crystallize about it” (William James, 1902, p. 162).
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James’ interest: The Fertile and Explosive Positivity that Changes Lives
Emotional occasions, especially violent ones, are extremely potent in precipitating mental rearrangements. The sudden and explosive ways in which jealousy, guilt, fear, remorse, or anger can seize upon one are known to everybody. Hope, happiness, security, resolve, emotions characteristic of conversion, however, can be equally explosive. And emotions that come in this explosive way seldom leave things as they found them (James, 1902, p. 163-164 ).
What to call “it”?
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Activation of Inquiry into “What Gives Life?”“Appreciable World”
Which organization will help save more lives in the next five years than any other— children, women, and men—who are picking cotton in toxic and chemically treated fields all over the world—fields that are so toxic that when you touch the cotton it feels like an electric jolt around your fingers?
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It employs 1.9 million people Its serves 138 million people per week.
It has approximately $350 billion in sales It’s attracting the most brilliant and radical
environmental minds e.g. Amory Lovins It’s raising many eyebrows
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Sustainability goals at
To be supplied 100% by renewable energy
Stores 25% more efficient in 7 years
Fleet 25% more efficient in 3 years
To create To create zero wastezero waste
25% reduction in 25% reduction in solid waste in 3 solid waste in 3 yrsyrs
Improve Improve packaging of packaging of every product every product soldsold
To sell To sell products that products that sustain our sustain our resources resources and the and the environmentenvironment 20% supply base 20% supply base aligned in 3 yearsaligned in 3 yearsSource: released in speech by Wal-Mart CEO Lee Scott October 24, 2005Source: released in speech by Wal-Mart CEO Lee Scott October 24, 2005
Implications of Packaging Eco- Innovation & People Turned On
Prevented millions of pounds of trash from reaching landfills
Across the supply chain, the initiative will save 667,000 metric tons of carbon dioxide from entering the atmosphere
Equal to taking 213,000 trucks off the road annually, and saving 323,800 tons of coal and 66.7 million gallons of diesel fuel from being burned.
“The packaging is renewable in 90 days instead of 9 million years”
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Implications of Packaging Sustainable Value Innovation
Broadening this initiative to 255 items in Toys:
This employee driven initiative saved 3,425 tons of corrugated materials
1,358 barrels of oil annually 5,190 trees
Millions of dollars in transportation costs
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3 Circles of The Strengths Revolution
PIPI
BoeingBoeingFairmountFairmountHPHPInterfaceInterfaceDealer Dealer TireTireToyotaToyotaGMCRGMCRUNUNNavyNavyWal-MartWal-MartUnited United WayWayGreen Green City on City on Blue Lake, Blue Lake, etc.etc.
""Bankruptcy of the Soul of Our Bankruptcy of the Soul of Our Institutions" Institutions"
Two World’sTwo World’s
““It was the best of times, it was the It was the best of times, it was the worst of times, it was the age of worst of times, it was the age of wisdom, it was the age of foolishness, it wisdom, it was the age of foolishness, it was the epoch of belief, it was the was the epoch of belief, it was the epoch of incredulity…it was the spring epoch of incredulity…it was the spring of hope.”of hope.” --Charles --Charles DickensDickens
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What Matters Most in Ai?Our Inquiry Must Be the Change …We Want to See in the World!