AGENT INSTITUTION Presentation
AGENT INSTITUTION
Presentation
All About BBPS
RBI Circular
Agent Institution within BBPS
On-boarding Process
Technical Requirement
Agenda
All About BBPS
RBI Circular
Agent Institution within BBPS
On-boarding Process
Technical Requirement
Agenda
What is BBPS?
The Bharat Bill Payment System (BBPS) is a RBI conceptualised system which
will offer integrated and interoperable bill payment services to customers across
geographies with certainty, reliability and safety of transactions
• “Anytime Anywhere” interoperable Bill Payment Ecosystem
• Offers accessibility, convenience and enhances consumer trust
• Allowing multiple payment modes and channels
• Instant and Verifiable Confirmation of Payments
• Supports all types of Payments
• Grievance Redressal
It facilitates a less cash society through migration of bill payments from cash to
digital channel
Key Features
Interoperable
Accessible
Integration
Complaint Management
Dispute Management
Clearing & Settlement
Standardisation
Brand Connect
Categories in BBPS
Cu
rre
nt
Cat
ego
rie
sElectricity
Water/ Municipality
Gas Supply
Telephone
DTH
* Future category expansions are subject to RBI approval
* Fu
ture
Cat
ego
rie
s
Institution Fees
Insurance
Mutual Funds
EMI Payments
Credit Card Payments
Govt. Payments
Invoice payments
Pre-BBPS Bill Payment Market
Post-BBPS Bill Payment Market
Current Status
Particulars Count
Total Number of BBPOUs as on 30th May 2017 68
Total Number of BBPOUs in production with at least one channel 52
Total Number of Billers
Electricity - 18
Telecom - 7
Gas - 5
DTH - 3
Broadband - 2
Water – 2
37
No. of Electricity billers in pipeline 10
BBPS was pilot launched on 31st August 2016 after receiving RBI approval, with
participation of 27 entities that had received in-principle authorisation as
BBPOUs.
All About BBPS
RBI Circular
Agent Institution within BBPS
On-boarding Process
Technical Requirement
Agenda
RBI Circular
All About BBPS
RBI Circular
Agent Institution within BBPS
On-boarding Process
Technical Requirement
Agenda
System Participants
Customer
Agent Institution
Banks
BBPCU
Aggregator / Service Providers
Billers
Sponsor Banks BBPOU
BBPOU
Who is an Agent Institution?
Entities who may be eligible to become an Agent-Institution under BBPS scheme
are:
• Non-BBPOU entities who currently offers bill payment service to customers
through physical or digital channel
• Who have not received in-principle authorization from RBI to act as an BBPOU
• Who have not applied to RBI for pursuing BBPOU license
What is in for the Agent Institution?
Easier and single integration with a Consumer BBPOUSingle Integration
Access to all billers of various categories under BBPS via the single BBPOU.Touch Point
Increased revenue opportunities due to increase in bill payment transactionsRevenue Opportunities
Apart from the primary business, get an opportunity to increase footfall on account of bill payment business
Increase in Customer footfall
Why join BBPS?
Assurance of dealing with stable entities like banks and non-banks who have been duly authorized by RBI to operate as BBPOU.Assurance
Can become the single touch-point for customers via various channels.One Point Access
Centralized Complaint and Settlement Dispute management for easier resolution of customer complaints and grievances.
Easier Complaint Redressal
Standards driven bill payment system and scheme governance.Standardization
What are the benefits for my Customer?
Agent Institution can extend Value Added Services to its customers like Alerts, Notifications, Loyalty benefits etc. (if offered by them)Value Added Services
BBPS as a National Brand hold higher trust amongst end customerCustomer Trust
By becoming a part of BBPS ecosystem, the Agent Institution leverages on the BBPS Brand Value and GoodwillBrand Value
Customer will be able to pay for all its bills at one location, thereby enhancing customer satisfaction and stickiness
Seamless Transaction Experience
Consumer
Physical Channel
Digital Channel
Customer OU Biller OU Biller
Where do AI fit in the BBPS ecosystem?
Agent Institution
Key Responsibilities of Agent Institutions
Brand Visibility AwarenessCustomer Touch
Points
Instant Confirmation Customer Assistance
All About BBPS
RBI Circular
Agent Institution within BBPS
On-boarding Process
Technical Requirement
Agenda
On-boarding process
SELECTION
Customer BBPOU
SUBMISSION
Consent Form
DOCUMENTATION
Documentation and on-boarding
process
TECHNICAL
Adhere to BBPS technical standards & API specifications
FRONT END READINESS
Application front –end according to BBPS Standards
ACTIVATION
Channels like Internet, Mobile, Branch or Agents
STEP ONE
STEP TWO
STEP THREE
STEP FOUR
STEP FIVE
STEP SIX
Do’s and Don’ts
Do’s Don’ts
Inform BBPOU on new agent additions Cannot engage with more than one BBPOU
Onboarding of Agents as per the compliance. Cannot appoint another Agent Institution
BBPS Brand visibility across the outlets Cannot extend their APIs to further participants
Offer multiple payment mode. Agent Institutions
may have its own POS terminal or from
respective BBPOUs
Cannot charge more than maximum Customer
Convenience Fee as approved by the scheme
Inform customer about the applicable CCF if
you choose to charge
No manual stamped payment acknowledgment
receipts
Instant Payment Confirmation by
SMS/Email/Print Receipts
Cannot appoint agents without KYC
Adhere to all the BBPS standards & guidelines
All About BBPS
RBI Circular
Agent Institution within BBPS
On-boarding Process
Technical Requirement
Agenda
Agent Institution Integration Model
BBPS CU
Connect through an existing BBPOU’s application
Agent Institution
Participates in transaction through BBPOU
No independent endpoint URL and certificate configuration required
The associated BBPOU handles all the traffic
Raw files will be sent to only the BBPOU
Settlement reports will be sent to the BBPOU
Originator - PR
BBPS
NFS
RuPay
IMPS
BBPS
Switch
BBPS Firewall
BB
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BBPS
Switch
BBPS
Firewall
BB
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BP
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Originator - DR
BBPOU – BBPCU Network Connectivity
BBPOU submits the AI’s completed
‘Pre-Requisites Template’ to BBPS
Operations Team
Is it Verified
and
Accepted?
NPCI to complete configuration
and open respective IP / Ports
(if required)
Enable the Sandbox
environment to be accessed by
AI linked to the BBPOU
Yes
Pre-Requisite For Certification
No
Enrol as AI for BBPOU
• Necessary testing requirements will be verified at Sandbox test platform
Sandbox Testing
• Certification will be given on successful completion of UAT for all Test Cases
Certification
Certification Process
Share Test Plan with
AI linked to BBPOU
Use platform for
N/W Connectivity,
Trial Run, etc.
Commence by
enabling the access
to Sandbox
Perform
Certification Testing
Are Test
Results OK?
Certify the with AI
linked to BBPOUYes
No
Certification Process Flow
Fix Issues
Yes
Sandbox Testing Certification
Major API List
Bill Fetch Bill Payment Diagnostic
Biller MDM Agent MDMTransaction
Status Check
Customer Registration
Complaint Raise
Complaint Status Check
Required Check List
• IP Configuration Details Form
• NPCI Certificates
• BBPS XMLs and XSDs
• Sandbox Test Cases
• BBPS Message Specifications Document
• BBPS Technical Standards Document
• BBPS Front End Guidelines Document
Thank you !