This presentation was a refined version of the workshop Adam Archer and I led at Fluxible 2013.
Abstract: Getting your design through implementation (in a form you might recognize!) can be a big challenge, especially in engineering-driven companies. In this presentation, we’ll cover some concrete approaches for advancing UX and increasing the chance that your good work will see the light of day. It starts by recognizing areas for change in your context, influencing change at different levels of your organization, and shaping how people make decisions and work together toward shared outcomes.
Join two practitioners from IBM, one from UX design and one from engineering, who have found ways to advance UX and have more fun on the job. This session is a mix of presentation and discussion on the following topic areas:
* Influencing the engineering team’s plans * Taking a lean cross-functional approach to design * Bringing UX activities into the larger team cadence * Collaborating in both co-located and remote team contexts
This session will present opportunities to share your own challenges and solutions, and to learn from other audience participants.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Advancing UX in Your Organization
Kimberley Peter User Experience Design Lead IBM Rational Software Toronto, Ontario [email protected] @kpeter
Adam Archer Technical Lead, JazzHub IBM Rational Software Toronto, Ontario [email protected] @agarcher
Source: Bret Victor, Inventing on Principle: Living for a Cause, CUSEC 2012 (http://vimeo.com/36579366)
“Creators need an immediate connection … This principle is so important to me that when I see a violation of it, I consider it a moral wrong. And I don’t think ‘opportunity’, but rather ‘responsibility’.”
Benefits • Collaborate to understand together • Generate ideas from different perspectives • Solidify ideas via sharable artifacts • Create shared ownership
Benefits • Collaborate to understand together • Generate ideas from different perspectives • Solidify ideas via sharable artifacts • Create shared ownership • Allow for open and honest critique
Benefits • Collaborate to understand together • Generate ideas from different perspectives • Solidify ideas via sharable artifacts • Create shared ownership • Allow for open and honest critique • Force participants to defend concepts
2. Relationships matter – both bottom-up and top-down
3. Small changes keep you motivated To keep your momentum and motivation up, get in the habit of accomplishing small victories along the way.– Rework by Jason Fried and David Heinemeier Hansson
Sources for methods (adapted) Activity 1 : The Breakup Letter • Hanington, B., Martin, B.,
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions, Rockport Publishers (2012)
Activity 2 : Welcome to My World • Gray, D., Brown, S., Macanufo, J., Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers, O’Reilly Media, 1st Edition (2010) Activity 3 : Getting Distance (not used in this version of the workshop) • Heath, C., Heath, D., Decisive: How to Make Better Decisions in Life and Work, Random House Canada (2013)
Sources for further learning (1 of 3) Agile / Lean UX Methods • Gothelf, J., Seiden, J. (editor), Lean UX: Applying Lean Principles to Improve User Experience, O'Reilly Media (2013)
• Ramsey, A., Designing with Agile Workshop: Fast, Effective Methods that Work (Anders Ramsey – Blog, 2011)http://www.andersramsay.com/2011/10/06/designing-with-agile-workshop/
Design Principles • Hess, W., Design Principles: The Philosophy of UX (Slideshare, 2011)
http://www.slideshare.net/whitneyhess/design-principles-the-philosophy-of-ux Design Studio Method • Curtis, N., Sketching for Understanding (UIE Webinar, 2013)
http://www.uie.com/events/virtual_seminars/sketching_understanding/ • Zaki Warfel, T., The Design Studio Method (Agile UX NYC 2012 – Vimeo, 2012)
http://vimeo.com/37861987
• Evan, W., (no longer available at UXMag – try Semantic Foundry (http://www.semanticfoundry.com) for possible updates): – Evans, W., Introduction to Design Studio Methodology (UX Magazine – Article, 2011)
– Evans, W., The Design of Design Studio (UX Magazine – Article, 2011)http://uxmag.com/articles/the-design-of-design-studio
– Evans, W., Design Studio and Agile UX: Process and Pitfalls (UX Magazine – Article, 2011)http://uxmag.com/articles/design-studio-and-agile-ux-process-and-pitfalls
Feature Teams • Larman, C., Vodde, B., Feature Team Primer (PDF, 2010)
Sources for further learning (2 of 3) General Theory, Practice, and Inspiration • Brown, T., Change By Design: How Design Thinking Transforms Organizations and Inspires Innovation, Harper Business, 1st Edition
(2009)
• Buxton, B., Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 1st Edition (2007)
• Cuddy, A., Your body language shapes who you are, TED Talk (2012)http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are.html
• Fried, J., Heinemeier Hansson, D., Rework, Crown Business (2010)
• Merholz, P., Wilkens, T., Schauer, B., Verba, D., Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Design, O'Reilly Media (2008)
• Victor, B., Inventing on Principle: Living for a Cause (Canadian University Software Engineering Conference, CUSEC 2012 – Vimeo, 2012) http://vimeo.com/36579366
• Wellings, P., Gray, C., Turning a Developer-driven Organization into a UX Company (UX Week – Vimeo, 2010)http://vimeo.com/15136913
Sources for further learning (3 of 3) Strategy and Planning Methods • Milan, M., Ladner, S., Backcasting: How I learned to stop predicting and help my clients (IA Summit – Slideshare with audio, 2007)
• Milan, M., Backcasting 101: Collaborative Strategy Development for Information Architects (IA Summit – Slideshare, 2008)http://www.slideshare.net/mmilan/backcasting-101-final-public
• Patton, J., The new user story baclog is a map (Agile Product Design – Blog, 2008)http://www.agileproductdesign.com/blog/the_new_backlog.html
• Patton, J., Story mapping for UX Practitioners: Tying Agile and UX together (UIE Podcast, 2011)http://www.uie.com/brainsparks/2011/10/07/jeff-patton-story-mapping-for-ux-practitioners-tying-agile-and-ux-together/
Synthesis Theory and Methods • Kolko, J., Exposing the Magic of Design: A Practitioners Guide to the Methods and Theories of Synthesis, Oxford University Press