Adam Dent · |Coventry and Warwickshire Business Festival 20th stNovember to 1 December 2017 •Market Reach of c.8Million p.a. •50-75 seminars, lectures, workshops and conferences

Adam Dent Managing Director

Advent Communications

#ChampsMarch

Frank Mills Executive Chairman / Managing Director

Coventry University Enterprises Ltd

Pilot Feedback: Next Steps

Welcome to Coventry University Technology Park

TechnoCentre / Developments / Plans for Future Frank Mills

Executive Chairman/Managing Director

Coventry University Enterprises Ltd

Introduction • Wholly owned subsidiary of Coventry University,

incorporated in July 1989

• The Company’s principal activities consist of: – Delivery of funded projects on behalf of predominantly public sector

partners;

– Exploitation of the company’s intellectual property into private sector market opportunities

– Development and management of the company’s property assets at the technology park;

– Support to the University’s applied research agenda through the establishment and support of applied research institutes on the park

• Generating an annual turnover of £14m in the financial year 2015-2016

Coventry University Enterprises Ltd: Background

Introduction

Coventry University Enterprises Ltd: The University Group

Coventry University

ACUA

Ltd

Coventry University

Enterprises Ltd

Infrastructure

Project Divisions

Teaching

Applied Research

Institutes

Applied Research Groups

Applied Research Centres

CPU BDM BDSO

Serious

Games

Int Ltd

CU

London

CU

Services

CU

College

Futureworks

Technology Park

• Technology Park – Property marketing, letting and facilities management services

and income generation for the Technology Park totalling 20,000 sq metres.

• Conference and Banqueting Services – Conference centre management across the Technology Park

together with business services to clients and tenants of the Park.

• Agency Services – Operating a recruitment agency (FutureWorks) and a property

management / letting service (FutureLets) as value adding services and commercial operations.

Technology Park

Health Design & Technology Institute

Serious Games Institute

Background Commercial Development Services delivers economic development programmes and innovative business support to SMEs in the West Midlands Region:

• International Business and Technology Transfer

– Assist Businesses to Internationalise

– Undertake Technology Transfer to assist Economic Development

• Creativity and Enterprise

– Support to high-growth and Innovative SMEs

– Regionally recognised Innovation Programme Management and business support expertise

– Enable SMEs to develop their product and process capability

• Institute of Applied Entrepreneurship

– Home to all enterprise and entrepreneurship activities at Coventry University

• Intellectual Property Services

– Intellectual Asset and IP Portfolio Management

Commercial Development Services

Background • West Midlands SME Internationalisation Project

Funded by the European Regional Development Fund, the project aims to increase the number and competitiveness of eligible West Midlands companies operating internationally. Available support includes financial grants support from an International Trade Advisor who will help develop a personalised International Action Plan.

• Enterprise Europe Network

The Enterprise Europe Network is the official European Commission business support network helping organisations to make the most of the European marketplace. Enterprise Europe Network Midlands is the regional gateway to the Enterprise Europe Network serving both the East and West Midlands regions of England

International Business and Technology Transfer

Background • Technology and Innovation Futures West Midlands (TIFWM) : The project helps qualifying companies examine their current software and IT solutions, assess their changing needs and helps them implement new solutions.

• Innovation Networks : The Innovation Networks matched funding provides either capital grants towards the cost of machinery and tooling, or revenue grants to cover prototype development costs such as parts and materials, testing, intellectual property protection and product launch.

• Innovation University Enterprise Network (I-UEN) : I-EUN is a project that will support growth businesses in creating, developing and implementing new business opportunities through open innovation. The project will look at trends in open innovation, how to build an open innovation culture within an organisation and support SMEs in setting up open innovation procedures as well as providing them with the opportunity to develop skills in-house. It is specifically designed to assist large enterprises and SMEs to accelerate and increase the effectiveness of their innovation process.

Innovation Programme Management

Background • Intellectual Property Portfolio Coventry University innovations enhance our daily lives, from the pavements we walk on, cars we drive, clothes we wear, appliances in the home to health care products we use. Coventry University has Intellectual Property which is currently available for commercialisation, other patents, registered designs and trademarks are used or under development by customers covered by non disclosure agreements.

• University Spin-Outs (Examples) – Sprue Aegis - www.sprue.com

– Microcab - www.microcab.co.uk

– Exilica - www.exilica.co.uk

– Health Behaviour Research Ltd

– GPS Vision

– Virtaliali3d Ltd

– Tortrix Ltd - www.tortrix.net

Intellectual Property Management

Background • SGIL

– University spin-out from commercial work associated with SGI

• Coventry Enterprises (Singapore) PTE LTD :

– CUET spin-out from soft landing initiative.

– Now focus on high level simulation training for disaster / emergency planning market

• FutureLets LTD

– CUE spin-out property and letting agency

CUE as Group Incubator

Background

• National Transport Design Centre :

– Opening June 2017

– Transport, Design, Research and Tenant Space

• Applied Low Carbon Technology Centre :

– Opening Autumn 2018

– Industry – University research collaboration

– Low carbon industrial engine development

Technology Park Developments

Any Questions?

Frank Mills

Executive Chairman/Managing Director

Coventry University Enterprises Ltd

Jane King Chief Executive

Agriculture and Horticulture Development Board

Inspiring Success

Jane King, Chief Executive Agriculture and Horticulture Development Board

AHDB is a UK Levy Board

• Set up by Parliament - 2008

• Statutory Levy – a parafiscal tax

• Come under HM Treasury rules

for managing public money

• Board appointed by Ministers

and accountable to Parliament

Why our HQ is in Warwickshire

• Central England - Stoneleigh

Park / National Farmers Union

• Value for Money

• Proximity to diverse workforce

- 400 talented and specialists

AHDB is unique…….

• Funded by the industry for the industry - £56m levy income

• Unique blend of services and capability

• Servicing six sectors -72% of UK agricultural output

• World class expertise in science and export marketing

• A workforce of 400 talented and committed specialists

• An unrivalled network of international contacts

……. but we have to build reputation and trust at a defining moment

for the industry

My challenge as CEO

• Deliver a step change in

ambition and performance

• Real challenge to change

behaviours and culture

• Catalyst through restructure

Change is a constant …

• Restructured to create one smarter organisation

• AHDB staff working in functions not silos

• Rebranded

• New 3 year strategy, purpose and vision

• Focus on outcomes not outputs

• Evaluation and improved performance key

• Efficiency savings

• Delivering maximum value for money

AHDB’s purpose:

Inspiring our farmers, growers and industry

to succeed in a rapidly changing world

AHDB’s vision

A world-class food and farming industry inspired

by, and competing with the best

Four strategic priorities

Working as one organisation we will:

• Inspire British farming and growing to be more competitive and resilient

• Accelerate innovation and productivity growth through

co-ordinated R&D and KE

• Help the industry understand and deliver what consumers will trust and buy

• Deliver thought leadership and horizon scanning

To became a leading food nation …..we have to

• Improve productivity through innovation and skills

• Smarten up our approach to farming as a business

• Develop British food as a valued brand at home and overseas

• Be exemplars in maintaining consumer confidence

Clouds of uncertainty with Brexit ….

Likelihood is:

• A more ‘liberal’ trading environment & more

competition

• Less direct income support

• Fewer burdens yet more onus on industry to

find its own solutions

Our support for the industry

http://www.ahdb.org.uk/news/EUReferendum

Nigel Shanahan Founder & Chairman

Rant and Rave

At Rant & Rave, we believe how consumers ‘feel’ about brands drives their future behaviour. Engaging

customers and brands on an emotional level creates Ravers and that’s why we exist.

Who do we do it for?

“As a result of Rant and Rave we have acknowledged the need to listen

to what our customer is saying. We’ve always stood by the motto ‘make

decisions as though the customer is in the room’ but it wasn’t until we

started to receive the customer feedback that we truly started to live by

that motto; this was the result of Rant & Rave driving a huge change.”

Justin Haines, Customer Services Director, Ovo Energy

http://www.rantandrave.com/scottish-water

•Our response rates are 30% (on average across all our clients)

•Real-time recovery based on low sentiment has supported a 7%

increase in retention (HomeServe)

•Supported a 5% increase in outbound sale conversions based on

using real-time feedback for sales agents to self-coach and self

improve approach and techniques (Homeserve)

•Incremental changes following customer feedback has led to an NPS

increase in the Contact Centre (npower)

•Agent Engagement - Using the FrontLine Engagement Ovo have

seen a 11% reduction in agent churn following the first 6 months of

deployment (Ovo)

•Enables companies to respond to customer requests in under 2

hours (West Brom)

•Targeting low scores faster leads to a reduction in calls (News UK &

Thames)

•Recruit agents based on what your customers’ like (Harrods & Ovo)

•Measure who will promote and detract not just the intent (OVO)

Benefits Realised

Alister De Ternant Managing Director, Associate Events

Coventry & Warwickshire Business

Festival

|Welcome

Alister de Ternant Managing Director

|Coventry & Warwickshire

•Knowledge Capital of the UK •One of Largest Economies in the Midlands •‘High Performing Economy’ •GVA Increase 2010 and 2014 of 3.75%. •Minimum growth rate of 3.3% per annum until 2030 •GVA is estimated to increase by more than £15bn by 2030 •Fifth fastest growing economy in the UK (where the UK is the fastest growing the in the G7!) •'Out stepped' London.

|Coventry and Warwickshire Business Festival

In association with:

“to drive inward investment and stimulate economic growth, by placing Coventry and Warwickshire front and centre of the UK’s business agenda.”

|Coventry and Warwickshire Business Festival

20th November to 1st December 2017 •Market Reach of c.8Million p.a. •50-75 seminars, lectures, workshops and conferences •5,000 - 7,500 attendees •15-18% of visitors will be from outside of Coventry and Warwickshire. •Opportunity to centralize the collective messaging of the region on a national and international scale

|Leicester Business Festival

•320 individual expressions of interest •117 events •30,000 attendees at ‘Leicestershire’s largest business event’ •24% from outside of the Midlands •Market Reach of 12.7Million individuals •322,000 on associated contactable databases • “An unparalleled opportunity for the county”

|Programme

•Segmented to reflect the regions key business sectors •Highly topical and nationally important events •Span right across the region •Local and nationally recognizable brands and speakers •Global blue-chip companies to SME’s •Something for everyone •A true reflection of the region, its position and its success.

|CWBF

“Sector Leads”

|CWBF

“Quality over Quantity”

|Opportunities

If you want to reach a local, national and global audience alongside your fellow businesses and unlock the region’s growth potential - Opportunities are still available. [email protected] | 0116 478 7519

Take part and ensure your business and our region is front and centre of the UK's business agenda.

Adam Dent Managing Director

Advent Communications

Next meeting Wednesday 17th May

Coombe Abbey Hotel

#ChampsMarch