Achieve IT Offshore Success in Retail & CPG through “Zero ... · Achieve IT Offshore Success in Retail & CPG through “65% of companies are not able to realize the end objective

Achieve IT Offshore Success in Retail & CPG through

“65% of companies are not able to realize the end objective of outsourcing due to lack of planning & transition failure” – Forrester Research

Only about 4% of the $79Bn Retail & CPG IT outsourcing market have taken the benefit of offshoring albeit having offshore exposure in the value chain for sourcing products. Industries like Financial Services & Telecom have optimally leveraged offshore to enjoy IT benefits which include higher quality of service & cost savings

Forward looking enterprises have overcome the perceived risk of offshoring by ensuring the most important risk of transition is curtailed

Gartner expects “high levels of offshore IT services level” to increase by 40% by 2010; Are you prepared? Read this white paper & find out how to minimize the Transition risk & ensure success through HCL’s ASSET Transition Framework - A best practice Transition framework which has successfully handled transitions for several large multi services integrated offshore engagements

Abstract

“Zero Risk” Transition

About ASSET™

The ASSET™ represents an Integrated End-To-

End transition Framework, which spans the

entire Transition life cycle, from the

consultation to transformational Value Add –

A key offering in all our large deal

management.

A S S E T ™

(Assessment – Service Transition – Steady

State Transformation edge

HCL’s experience in establishing and

managing operations for Global customers

has helped us in establishing a 3 step

e n g a g e m e n t f r a m e w o r k

with the ) for

providing sustained benefits to any new

customer, through the entire engagement

lifecycle. HCL believes in ensuring the lowest

possible risk to our customers and partners

while ensuring a seamless transition. The

above approach is echoed in the design of

this framework, wherein we have consciously

avoided a Big Bang approach. The ASSET™

Methodology seeks to ensure a thorough

assessment of the current IT Infrastructure, an

“as is” transition followed by a stable period

of operations and then transformation to

ensure optimized IT performance. ASSET™

methodology seeks to make IT Infrastructure

more agile and aligned to business needs

without incurring any risks to businesses.

This methodology will enable our clients to

have a near zero risk and quick transition

from their current state to a HCL managed

state without any productivity loss or business

downtimes.

Through this, our customers can expect

benefits over and above cost reduction

through-out the term of the contract as

opposed to just the first year.

ASSET™ also scores well over frameworks

from other industry peers. Moreover, it

highlights the

which is the unique proposition from HCL.

ASSeT™ is the HCL Transition Framework for

the following objectives-

• A well defined process/strategy to

ensure success in large deals.

• A common framework/process for

effective transition across Line of

Businesses

• To have a Predictable; Objective;

Controlled; Customizable; Sustainable

framework – Enabled via Automation

ASSET™ framework shows the complete

l i fecycle of Transit ion Management

beginning with Due Diligence and ending

with Steady State. This also incorporates

HCL’s Transformation Edge and this aspect is

represented in the ASSET™ branding

(Assessment, Service Transition, and Steady

State, with the edge of Transformation).

“TRANSFORMATION EDGE”

Objectives of ASSET™

ASSET™ Highlights

2

The framework model organizes itself into

three transition phase

Incorporated learnings from all Large

Deals Experience and built on the best

Practices across the organization. The

framework is IP Protected and trade

Marked.

Inputs captured only from the SMEs

(Subject matter experts) that has been

pre-approved.

The framework incorporates all the best

practices of all existing frameworks in

the organization. The best from all has

been aggregated and simplified.

Many internal tools were evaluated and

after the detailed comparative analysis

• IP Protected and branded

• Involvement of practitioners and

experts

• Aggregation of existing frameworks

• Automation Drive

• Assessment Phase

• Service Transition Phase

• Steady State Phase

TM• ASSET Key Features

Due Diligence

Initiation(Planning Phase)Absorption(Learning Phase)Replication(Doing Phase)Observation(Stabilizing Phase)

Operations

Pre - Transition

Transition

Post - Transition

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PMSmart was chosen for the ASSET™

automation. Some of the important

features are:

The tools usage is made very easy, simple

and quick. Implementation of the

product is highly flexible and can be

adapted for any MV’s / Industry /

Technology Dimension. Any customer

project instance can be created and

customized in a matter of day.

All project instances are customized

without diluting the base essence and

also adapting to the client requirement.

• Successful program and project level

structure setup and rollup to dashboards

• Effort saving due to centralized data

storage, reporting and tracking

• Improved tracking and effort saved due

to integration with TSMS

• Version control of documentation and

central ized tracking and control

mechanism

• Creation of centralized knowledge

repository for transition team

Project Plan

Trackers

Access Security

Knowledge Management

Dashboard

Role Wise workflow

• Easy Usage and implementation

• Implementation of Core

ASSET™ key Benefits

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Hello there. I am from HCL Technologies. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 51,000 of us bright sparks are busy developing solutions for 500 customers in 17 countries across the world.

HCL Retail & CPG Practice - Highlights

Domain Expertise

Delivery Efficiency

World Class Partnerships/Alliances

Focused R&D in New Technologies

& Standards

10,000 + person years of Retail experience

Strong 4500 + resource base – Domain experts and technical consultants

Mature Processes (CMM 5)

Integrated Global Delivery

ITIL Compliant Processes

COPC CSP 2000 Process Certification

Prime Implementation Partner of JDA

Partnerships with IBM, Microsoft Retail, Infor, Escalate Retail (GERS) & Shipcom

Clearly defined strategy for products/frameworks

COEs for JDA, SAP AFS, Oracle Retek Demand Driven Supply Chain, DW, POS & RFID

Memberships

AMR rates HCL a Leader in RetailHCL ranked higher than other Indian offshoring companies in Retail capability scope, with leadership status in Supply Chain eCommerceHCL ranked as a leader across areas like warehouse management, product sourcing, SCM, advanced retail planning and replenishment

"We see HCL as an important Long Term Strategic Partner with whom we can build a relationship to the benefit of both parties."

CTO, Jones Apparel Group

AMR Research

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