AARNet Services Talk To Caudit 190412

AARNet Copyright 2012

Network Operations

CAUDIT Spring Meeting

Brisbane

19th April, 2012

Chris Hancock/James Sankar


Agenda 1.  AARNet: A Customer-

driven organisation –  Our Strategy –  Governance and Customer Engagement –  Services: What are we hearing? –  What do Customers want? –  How do we prioritise?

2.  Services available on the network

3.  Future Services development

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Build & Operate

Roadmap Apps & Svcs Community

Collabora:on Content Delivery Mobility


AARNet: 4 Strategic Pillars

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Providing reliable, trustworthy, high

bandwidth connec:vity

Objec:ve 1: Building and opera.ng

Australia’s advanced R&E network

Objec:ve 2: Defining the roadmap for future connec.vity

Objec:ve 3: Adding Value through

Applica.ons and Services

Objec:ve 4: Growing the

R&E community

Growing to meet evolving needs of the

R&E sector

Enhancing collabora:on, content delivery and mobility

Embracing the widening R&E community

AARNet STRATEGIC PLAN: 2011 -‐ 2015

AARNet delivers a high performing network for the research and educa.on community and adds value by enabling advanced collabora.on, content delivery and mobility services


Governance & Customer Focus

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Shareholders AARNet Board Organisa:on

AAC •  ACU •  JCU •  Newcastle •  ANU •  USA •  UWA •  CDU •  CSIRO •  Fed.Gov’t

Na:onal/Interna:onal

>1 Million end-‐users

Customer Groups

•  38 Unis & CSIRO •  AGM •  Yearly elec.on •  3 year rota.ng term

12 Directors •  4 Independent •  3 VCs •  3 CIOs •  1 CSIRO •  1 CEO

•  Na.onal Ops •  Customer Rela.ons

•  Business Development

•  Applica.ons & Services

•  eResearch •  Finance

CAUDIT •  Mee.ngs 2/yr

RNOs •  WARNO •  QRNO •  VDIT •  NAUDIT OTHER •  Customer Forums

•  1-‐1 mee.ngs

AARNet elicits user input through broad-‐based corporate governance structures as well as formal and informal customer interac.ons

Na.onal •  Network Engineering

Group •  Network Ops Group •  Video Collabora.on

Group •  Researcher Groups •  Communica.ons

Convergence Steering Commi_ee

•  Unified Comms Group •  Ad hoc Groups

Interna.onal •  APAN •  TERENA •  TEIN •  Internet2 •  120 NRENs


What are we hearing?

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Customers are telling us that collabora.on, content delivery and mobility services will help them extract more benefit from the core network – especially if they are user-‐friendly, scalable, redundant and secure

Interoperability is key!

•  Telepresence •  Unified Comms Exchange

Access rich content

•  Peering •  Akamai •  Mirror •  CloudStor

Access bandwidth where & how we need

•  eduroam •  AARNet Anywhere •  Mobile Broadband


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What we are seeing

2005 – 2012 TRAFFIC AND REVENUE GROWTH

Unmetered traffic has had significant double-digit year on year growth for over 5 years, and is likely to exceed 20PB in 2012.

“Unmetered traffic” allows customers to grow use without considering incremental costs, and includes: •  Reliable network •  NOC •  3rd party access •  Brokered

telepresence •  Unified Comms •  NVCS


How do we Prioritise?

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SERVICE DEVELOPMENT CONSIDERATIONS

6.  Is service provided elsewhere? (don’t duplicate)

7.  Can the service be supported? (Longe.vity e.g., CloudStor, NVCS)

8.  Will na.onal/interna.onal reach be extended?

9.  Can the service be co-‐developed with vendors, to reduce development risk and increase adop.on?

1.  Will the service benefit exis.ng AARNet connected customers?

2.  Will costs &/or complexity be reduced?

3.  Can exis.ng infrastructure investments be leveraged?

4.  Does the service leverage AARNet’s high speed network?

5.  Does it deliver capabili.es others cannot e.g., Interoperability?






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Build & Operate




Current Collaboration Services

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Collaboration Services

1.  H.323/SIP/ISDN Audio & Video conferencing

2.  Live Streaming 3.  Record/playback 4.  Web conferencing (Vidyo,

BBB, AARNet Anywhere) 5.  AARNet UC exchange video

calls 6.  AARNet TelePresence

exchange

BENEFITS •  Free to use, •  Unmetered •  High Performance, •  High Availability •  Dedicated staff •  Standards based •  Resolves N-squared

complexity/cost •  High Definition •  Proactive Quality Assurance


Current Content Delivery Services

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Content Delivery Services

1.  AARNet Mirror – large repository

2.  Domestic peering with content providers – Google, AKAMAI, ABC iView etc

3.  Cloudstor – Multi GB file transfer

BENEFITS •  Free to use •  Unmetered •  High Performance •  High Availability •  Dedicated staff •  Standards Based •  Resolves N-squared

complexity/cost •  Cached low cost content •  Multi-GB File transfers •  Low cost NREN

developments


Current Mobility Services

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Mobility Services

1.  Eduroam – federated guest access

2.  3G Mobile Broadband trial – data bucket

3.  AARNet Anywhere beta*

4.  Android /IPAD2 mobile video application access to conferencing services

BENEFITS •  Free to use •  Unmetered (not 3G MBB) •  High Performance •  High Availability •  Dedicated staff •  Standards based •  Resolves N-squared complexity/cost •  Lowers data costs off campus •  Leverages Institution

investments •  Low cost NREN developments


AARNet current services

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Collaboration Services Content Delivery Services Mobility Services

1.  H.323/SIP/ISDN Audio & Video conferencing

2.  Live Streaming 3.  Record/playback 4.  Web conferencing (Vidyo,

BBB, AARNet Anywhere) 5.  AARNet UC exchange video

calls 6.  AARNet TelePresence

exchange

1.  AARNet Mirror – large repository

2.  Domestic peering with content providers – Google, AKAMAI, ABC iView etc

3.  Cloudstor – Multi GB file transfer

1.  Eduroam – federated guest access

2.  3G Mobile Broadband trial – data bucket

3.  AARNet Anywhere beta*

4.  Android /IPAD2 mobile video application access to conferencing services






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Build & Operate




Future services

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DEVELOPMENT PROCESS

RNOs

AAC

Board

Customer engagement

Concept Development


Future services

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Collaboration services •  Skype Gateway to conferencing services •  Telepresence interoperability service •  Unified communications service extension

– global reach •  Cloud based conferencing services – multi-

tenant capability •  Central Directory Service – AAF enabled

expert list + search + click to call •  AARNet Anywhere + LinkedIn click to call •  Third party hosted web collaboration

federation services – Lync/Webex etc •  Capped “all you can eat” voice calls –

national. Mobile, international – via AARNet Exchange RNOs

AAC

Board

Customer engagement

Concept Development


Future services

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Content Delivery services •  Webcam “Ustream” video

broadcast service •  Central Gaming cluster

services

RNOs

AAC

Board

Customer engagement

Concept Development






national. Mobile, international – via AARNet Exchange


Future services

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services

Mobility services •  AARNet Anywhere +

LinkedIn click to call •  Federated presence

service •  Managed telephony

service

RNOs

AAC

Board

Customer engagement

Concept Development








Future services

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services

Mobility services •  AARNet Anywhere +

LinkedIn click to call •  Federated presence

service •  Managed telephony

service

RNOs

AAC

Board

Customer engagement

Concept Development








Tell us what matters to you •  Help us by completing a brief online survey and pass onto others

too – see http://svy.mk/aarnetservices

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Questions / Comments?

AARNet Services Talk To Caudit 190412

Documents

eduroam aarnet

aarnet conne

nrens aarnet copyright

network objec

services objec

onal ops customer

customer engagement

core network