English for Tourism Spring 2011
Oct 30, 2014
English for TourismSpring 2011
Announcements
Messages from the Eagle Project
Self-study stickers
Apply for My ET access codes
Grouping (5 in a group)
Find 4 others who you would like to work with. Write down their name and contact info. Fill up your names on the grouping list.
Are you a travel lover?
What’s the most unforgettable trip you had?And why is that?
Travel AgencyLesson 1
Careers in the Tourism Industry
Name some travel agencies in Taiwan.
What are some services a travel agency offer?
Picture Source: http://i.telegraph.co.uk/telegraph/multimedia/archive/00428/travel-graphics-200_428454a.jpg
Possible services from a travel agency
Booking airplane tickets
Booking accommodation
General Travel information
What else?
Car Rental
Booking theme park / museum tickets
Booking show /concert tickets
Applying for visa
Buying insurance
Booking restaurants
Arranging airport pickup
Reading
Careers in Tourism Industry (p.1-3)
p.1 Geographical (a)
Geography (n) the study of physical features of the earth and its atmosphere, and of human activity as it affects and is affected by these, including the distribution of populations, resources, land use and industries.Geology (n) the science that deals with the earth’s physical structure and substance, and the process that act on it.
Geo- of or relating to the earth
p.2
trillion 1,000,000,000,000
billion 1,000,000,000
million 1,000,000
output value
revenue: income from business activities or taxes
GDP: gross domestic product: the total value of the goods and services that a country produces in a year, not including income received from money invested in other countries
POP QUIZ
Try to read the following numbers. Can you say them correctly?
19,000,000,000
350,000,000
67,000,000,000,000
nineteen billion
three hundred fifty million
sixty-seven trillion
Need more practices…Visit Math Cats “Can you say really big numbers?”
http://www.mathcats.com/explore/reallybignumbers.html
p.2
Inbound vs. Outbound
Inbound Traveling toward a particular place
Outbound Traveling away from a particular place
accommodation: lodging, room and board
Travel agent
Visitor information
Transport organizer
Wholesaler
Tour operator
Cruise organizer
Event management
Tourism service representative
Cruise: cruise liner ocean liner
Reading discussion
1. Why does traveling become part of modern lifestyle in the 21st century?
2. How was the development of Taiwanese travel industry in recent years?
3. Who can be an ideal candidate to work in the travel industry?
About Ticket Reservation
Information needed for making flight reservations
Departure date, return date… what else?
Round-trip, One-way, multi-city?Which class?Airline preference, seat preferenceMeal preference, frequent flyer number
pp. 4-6
Non-stop flight vs. Direct Flight
Non-stop flight:refers to any flight which does not involve any intermediate stops
Direct flight:refers to any flight between two points by an airline with no change of flight number
Connecting flight
When there is a change in flight number,the subsequent flight is referred as a“Connecting flight”
A non-stop flight? orA direct flight?
Economy Class (Coach Class)
Business Class
First Class
Ticket types
Paper ticket
Electronic ticket
E-ticketItinerary:a travel document recording a planned route or journey
1
2
3
4
5
Seat selection
http://www.seatguru.com/
Aisle seat or window seat?
Self Check-In / E Check-in
Confirmatio
n Number
Passport
Credit CardFrequent Flyer
Card
How it works?
Check-in
Select / Change seat
Print / Reprint Boarding Passes
Print the receipt
Check luggages*
ActivityP.7
Reference: http://www.air-ticket.us/info/airline-ticket-abbreviation.php
A German airline, the largest airline in Europe in terms of overall passenger carried
http://www.lufthansa.com/us/en/homepage
Writing PracticeFilling in Forms
TASK 1: Filling in Forms
Customs Declaration Form:a from to declare whether or not the tourists carry controlled or restricted items, such as…?
Inbound Taiwan
1. Alcoholic beverage and cigarettes over the quantity of duty exemption (alcoholic beverage 1,000 c.c., 200 cigarettes, or 25 cigars or 1 pound of tobacco).
2. Foreign currency more than US$10,000.
3. New Taiwan Dollar more than NT$60,000.
4. Gold exceeding a total value of US$20,000.
Inbound Taiwan (cont.)
5. Chinese currency more than RMB$20,000.
6. Any aquatic products or animal, plant or any endangered species of wildlife or products thereof.
7. Unaccompanied baggage.
8. Other dutiable articles or things to be declared.
For more info: http://kaohsiung.customs.gov.tw/ct.asp?xItem=20209&ctNode=6644
http://www.baphiq.gov.tw/ct.asp?xItem=9871&CtNode=2296&mp=1
Inbound Taiwan (cont.)
NO GREEN LANE Nothing to declare
YES RED LANE MUST file a written declaration form
If you visit the USA
How to fill out your declaration form
Each individual arriving into the United States must complete the CBP Declaration Form 6059B. If you are traveling with other immediate family members, complete one form per family unit.
Tips
Using black or blue inks
Writing in Capital letters
Fill in the info correctly
Be sure to sign your name and date.
Please use the information on p.11 to fill in the US customs declaration form
for Ms. Tsai
Speaking Practice:Reserving a Transportation
Ticket (p.11-13)
Words/Phrases to know…
round trip; single trip / one-way
depart from (place)arrive at (place)
non-stop flight
The ticket has to be issuedissue visas/certificates / passports / licenses
itinerary: a travel document recording a planned travel route
confirm: make (a provisional arrangement or appointment) definite
How do you read the following symbols?
~ @
#
$ ^
&
*
! %
How do you read the following symbols?
tilde at
number signpound sign
dollarampersan
d
asterisk
caret
exclamation
issue (v.) + nto officially give something or make something
available a statement or announcement
alert, apology, declaration, notice, reminder, statement, warning
a document giving information document, invoice, letter, press release, questionnaire
a document giving permission or proof badge, card, certificate, invitation, license, passport, permit, prescription, receipt, ticket, visa
an order command, instruction, order
money or something worth money check, coin, refund, stamp, token, voucher
It’s your term…
ACTIVITY: PAIR WORK
p.13
WHAT TO DO
Role-play--- Calling to make a flight reservation.
You are going to demonstrate the conversation between a ticket agent and a customer.
Student A: Ticket agent
Student B: Customer
Information…
Round-trip ticket
Destination: Singapore
2 adults and 2 children under 12
You have to decide the Departure city, length of the trip, level of class, etc. You can also make special requests for meals and seats.
Review
Questions?