96 1020sakala.kar.nic.in/monthly/2020/03 June/English/June... · 2020. 12. 18. · Prabhuling Kavalikatti KAS, Director EDCS, Ms. Meghana G. KAS- Assistant Administrative Officer

The Karnataka Sakala Services 2011

(Amendment) Act, 2014

June 2020 – Monthly performance REPORt

No more delays…. We deliver in time!

Department of Personnel and Administrative Reforms, (e-Governance)

Website: www.sakala.kar.nic.in

@sakalamission, @Sakala.Official, : [email protected]

96 Departments

1020 Services

Call Centre: 080 4455 4455

Janasevaka Review Meeting Chaired by Honourable Sakala

Minister

http://www.sakala.kar.nic.in/

mailto:[email protected]

1. From Mission Director’s

Desk (Pg. 1-3)

3. District Ranking for the

month of June 2020

(Pg-5,7,9,11,13)

4. Taluk Ranking for the

month of June 2020

(Pg-15,17,19,21,22,23)

5. Department wise

Details, June 2020

(Pg- 23-26)

6. Responses & Citizen

Feedback (Pg –27 & 28)

2. Sakala Moments:

A. ICT-Webinar(Pg-4)

B. Sakala & Sevasindhu

(Pg-6)

C. Sakala Training

Centre (Pg-8)

D. JanaSevaka (Pg-10)

E. Service Awareness

& Delivery Initiative

(Pg-12)

F. Sakala Inspection by

Additional Mission

Director-1 (Pg-14)

G. Digitized Meetings

& Conferences

(Pg-16)

H. Sakala Training by

DITCs (Pg-18)

I. Sakala Review by

BBMP Additional

Commissioner

(Pg-20)

Contents

Chapter 1: From the Mission Director’s Desk Total Departments/Institutions under Sakala – 96

Sakala Strike Rate (SSR) rate was 92.62%,

in the month of June, 2020. With partial up-

liftment of lockdown the Sakala Strike rate has

also improved from previous month 87.53% to

current 92.62%. Among 17,65,202 disposed

applications 16,34946 applications were

disposed in-time in the month of June 2020.

District Ranking:

Chikkamagaluru occupied 1st position

followed by Tumakuru and Udupi districts at

2nd & 3rd position respectively. (Ref: Picture 1)

Kolar Occupied 30th position, accompanied by

Belagavi at 29th position & Kalaburagi at 28th

position respectively.

Taluk Ranking:

Bengaluru South, Bengaluru East & Bengaluru

North Taluk of Bengaluru Urban district

occupied 1st, 2nd & 3rd position respectively.

(Ref: Picture 2) Bottom 3 positions were occupied by

Yelahanka taluk at 227th position, Anekal at

226th position, both the taluks belong to

Bengaluru Urban district and Tikota taluk of

Vijayapura district at 225th position.

Receipts & Disposals:

A total of 19,38,639 receipts were received &

17,65,202 applications were disposed in the

month of June 2020. (Ref: Table 1-4)

Total Number of Services under Sakala – 1020

Picture 1: District Ranking -Top 3 Districts

Picture 2: Taluk Ranking -Top 3 Taluks

District Total No. of

Receipts

Bengaluru Urban 2,83,851

Belagavi 1,22,555

Tumakuru 1,17,957

Table 1: Districts with Highest Receipt Intake


Receipts

Kodagu 15,479

Chamarajanagar 29,831

Ramanagara 30,698

Table 2: Districts with Least Receipt Intake

Chikkamagalu

ru

Udupi

Tumakuru

Bengaluru South

Bengaluru East

Bengaluru North

Pg.01

Overdue (as on 07-07-2020):

A total of 55,431 pendencies were observed at

the time when data was retrieved for this

report. Overdue has begun to decrease

gradually post partial up-liftment of lockdown.

(Ref: Table 5-7)

Delayed Disposals:

A total of 1,30,256 applications were disposed

after the stipulated time in the month of June

2020. (Ref: Table 8-10)

Rejection Rate:

Rejection Rate for the month of June 2020 has

been 4.48%. 85,123 applications were rejected

in the month. (Ref: Table 11-14)

Disclaimer: Data may vary due to technical

updates between portals of various

departments and also due to time difference in

drawing the reports from the portal.

Department Total No. of

Receipts

Revenue Department 7,25,219

Transport

Department

4,88,143

Inspector General of

Registration &

Stamps

3,12,448

Table 3: Departments with Highest Receipt Intake


Receipts Skill Development

Entrepreneurship &

Livelihood

0

Minority Welfare Haj &

Wakf Department 0

Information Technology,

Bio Technology and

Science & Technology

Department

0

Table 4: Departments with Least Receipt Intake


Pendency

Udupi 171 Chamarajanagar 283

Ramanagara 309

Table 5: Districts with Least Pendency


Pendency

Bengaluru Urban 15,165

Belagavi 5,130

Chitradurga 3963

Table 6: Districts with Highest Pendency

(Note: Bengaluru Urban & Belagavi have been

districts with highest receipt intakes, however

these districts have also been consistently

featuring among districts with highest

Overdue.)

Pg.02


Pendency

Revenue Department 19,870

Labour Department 11,761


Registration &

Stamps

9,011

Table 7: Departments with Highest Pendency


Delayed Disposal

Uttara Kannada 431

Udupi 897

Chamarajanagar 1111

Table 8: Districts with Least Delayed Disposals

(Note: Uttara Kannada & Udupi have been

districts to dispose applications in-time,

consistently)


Delayed Disposal

Bengaluru Urban 22,597

Chitradurga 8,659

Tumakuru 7,759

Table 9: Districts with Highest Delayed Disposals

(Note: For the first time in last one-year

Chitradurga has appeared in the list of top 3

districts with highest delayed disposals)


Delayed Disposal


Registration &

Stamps

52,936

Revenue Department 44,204

Labour Department 6,683

Table 10: Departments with Highest Delayed Disposals

(Note: Inspector General of Registration &

Stamps has displayed a sudden peak in delayed

disposals. In the last two months the

department had delayed disposals of less than

6,000 applications and in the month of June

there was an exponential increase in this

number)

District Rejection Rate

Koppal 11.07%

Bidar 9.39%

Raichur 8.96%

Table 11: Districts with Highest Rejections

(Note: From last one-year Bidar has been

consistently featuring among top 3 districts

with highest rejection rates)

District Rejection Rate

Udupi 1.86%

Uttara Kannada 1.91%

Dharwad 2.40%

Table 12: Districts with Least Rejections

(Note: Udupi, Uttara Kannada & Dharwad

have been districts to consistently feature in

list of districts with least rejection rates)

Taluk District Rejection

Rate Hulsoor Bidar 53.69%

Kamalapur Kalaburagi 24.88%

Yadrami Kalaburagi 18.78%

Table 13: Taluks with Highest Rejections

(Note: Hulsoor Taluk had topped the rejection

list in previous month with 65.66%)

Department Rejection Rate Information Technology,

Bio Technology and

Science & Technology

Department

80.00%

Excise Department 73.05%

Karnataka Industrial

Area Development

Board

62.98%

Table 14: Departments with Highest Rejections

Pg.03

Chapter 2: Sakala Moments

Pg.04

Webinar on Relevance of ICT:

Online interactive session was

conducted by Sri. Varaprasad Reddy

KAS, Additional Mission Director -2

on relevance of Information

Communication Technology, how

Information Technology has been key

to Good Governance

A.) ICT -Webinar

Chapter 3: District Ranking for the month of June 2020• Chikkamagaluru district has

successfully retained its previous

month ranking, occupying 1st position

for the month of June 2020.

• Tumakuru district was able to take a

11position upward leap and able to

position itself in 2nd position.

• Udupi was able to show a steady

progress. The district climbed up to 3rd

position from its previous 5th position.

• Hassan has been stable in top 5

position and successfully retained its

previous month’s 4th position

• Shivamogga was unable to retain its

2nd rank from previous month and

district slipped down to 5th position

for the month of June 2020.

• Bottom three positions were occupied

by Kolar, Belagavi, Kalaburagi,

Bengaluru Urban and Chitradurga for

the month of June 2020.

• Kolar district which had occupied 29th

position in the previous month has

shrunk further come down to 30th

position. Belagavi has moved further

down to 29th position from previous

28th. Kalaburagi was able to show

some

District Rank

Chikkamagaluru 1 ---

Tumakuru 2

Udupi 3

Hassan 4 ---

Shivamogga 5

Bengaluru Rural 6

Dakshina Kannada 7

Davanagere 8

Bagalkot 9

Mandya 10

Chikkaballapura 11 ---

Mysuru 12

Chamarajanagar 13

Gadag 14

Ramanagara 15

Uttara Kannada 16

Dharwad 17

Kodagu 18

Ballari 19

Haveri 20

Yadgir 21

Bidar 22

Koppal 23

Vijayapura 24

Raichur 25

Chitradurga 26

Bengaluru Urban 27 ---

Kalaburagi 28

Belagavi 29

Kolar 30

Intime disposal

30%

Receipts/Lakh population

30%

Overdue20%

Delayed Disposal

10%

Rejections 10%

Ranking Criteria

Pg.05

Pg.06

B.) Sakala & Sevasindhu

Under the Chairmanship of Sri T.M Vijay Baskar IAS, Chief Secretary, Government of

Karnataka, Sakala & SevaSindhu review meeting was held on 05 & 04, July-2020.

Sri Rajeev Chawla IAS, Additional Chief Secretary DPAR (e-Governance), Sri

Varaprasad Reddy KAS, Additional Mission Director-2, Sakala Mission, Sri

Prabhuling Kavalikatti KAS, Director EDCS, Ms. Meghana G. KAS- Assistant

Administrative Officer Sakala Mission were present and other officers joined

through Video Conference.

progress, the district which had

occupied bottom most position in

previous month has moved up to 2

positions to occupy 28th position.

Bengaluru Urban was unable to show

any progress in the month of June

2020 as the district retained its

previous month 27th position and

Chitradurga the district which was

showing a steady progress in Sakala

ranking witnessed a 6 position dip in

the month of June 2020 and settled at

the 26th position.

• Highest Receipts were received by

Bengaluru Urban -2,83,851, followed

by Belagavi – 1,22,555, Tumakuru-

1,17,957, Mysuru – 96,281 &

Shivamogga- 71,879

• Least Receipts were received by

Kodagu – 15,479, Chamarajanagar –

29,831, Ramanagara-30,698, Yadgir-

31,047 & Gadag- 32,989.

• Tumakuru’s Second position and

Shivamogga’s fifth position in Sakala

ranking has been largely influenced by

their greater receipt intake trend.

• Overdues have increased because of

seal down imposed over various parts

of the state. Total of 55,431s Overdues

were observed when data was

retrieved for this report.

District Name Overdue

Bengaluru Urban 15165

Belagavi 5130

Chitradurga 3963

Kolar 3052

Kalaburagi 2576

Dharwad 1843

Vijayapura 1805

Mysuru 1782

Mandya 1708

Haveri 1618

Ballari 1611

Raichur 1546

Chikkaballapura 1358

Tumakuru 1286

Chikkamagaluru 1137

Shivamogga 1087

Koppal 1041

Davanagere 981

Uttara Kannada 876

Bagalkot 871

Yadgir 809

Dakshina Kannada 795

Hassan 650

Bengaluru Rural 545

Gadag 539

Bidar 511

Kodagu 311

Ramanagara 309

Chamarajanagar 283

Udupi 171

Total 55431

Pg.07

Overdue (as on 07-07-2020)

Pg.08

C) Sakala Training Centre

Sakala training centre

located in V.V Tower,

Bangalore was revamped.

Training sessions have

been arranged on regular

basis for officials

associated with all the 96

Departments/Institutions

notified under Sakala

Mission. In the pictures

you can see Additional

State IT Consultant Sri

Abhilash Kumar D S &

Additional Management

Consultant Sri

Raghavendra D Padiyar

imparting training to

various officials.

• Bengaluru Urban had highest Overdue

with 15,165 pending applications

followed by Belagavi with 5,130,

Chitradurga district had 3,963

pending applications, whereas Kolar

had 3,052 followed by Kalaburagi

with 2,576 pending application. These

were the districts with highest pending

application as on 07-07-2020.

• Least pendency was observed in

Udupi with 171, Chamarajangar with

283 pending applications, Ramanagar

with 283, Kodagu with 311 and Bidar

with 511 pending applications.

• The ranking of underperforming

districts was affected by increasing

pendency of these districts. Hence the

districts like Bengaluru Urban,

Belagavi, Kolar, Chitradurga and

Kamaburagi were unable to perform

well in the month of June 2020.

• 1,30,256 applications were disposed

after stipulated time (delayed

disposals).

• Districts with highest delayed

disposals were Bengaluru Urban with

– 22,597 delayed disposals,

Chitradurga with 8,659 delayed

disposals, Tumakuru with 7,759

delayed disposals, Belagavi with

7,094 delayed disposals & Raichur

with 6,877 delayed disposals.

District Name Delayed

Disposals

Bengaluru Urban 22597

Chitradurga 8659

Tumakuru 7759

Belagavi 7094

Raichur 6877

Shivamogga 5432

Mysuru 5126

Davanagere 4854

Kalaburagi 4636

Chikkamagaluru 4231

Ballari 4071

Haveri 4013

Koppal 3948

Yadgir 3813

Vijayapura 3702

Mandya 3501

Hassan 3454

Dharwad 2941

Ramanagara 2883

Chikkaballapura 2802

Bengaluru Rural 2759

Bidar 2646


Kodagu 2288

Bagalkot 2056

Kolar 1687

Gadag 1456

Chamarajanagar 1111

Udupi 897

Uttara Kannada 431

Total 130256

Pg.09

District wise Delayed Disposals

Due to Corona Outbreak Janasevaka operations had been paused. However, team

Janasevaka came up with some safety initiatives to restart the home delivery of

citizen services.

Under the Chairmanship of Honourable S. Suresh Kumar, Primary & Secondary

Education and Sakala minister of Government of Karnataka, Janasevaka meeting

was conducted with all the safety precautions in presence of Sri R. Manjunath,

M.L.A - T-Dasarahalli , Satish Reddy M, M.L.A- Bommanahalli, Sri Rajeev

Chawla IAS, Additional Chief Secretary, DPAR (e-Governance) to the

Government of Karnataka, Sri B M Vijay Shankar IAS, Additional Mission

Director -1, Sri B N Varaprasad Reddy KAS, Additional Mission Director 2, Ms.

Meghana G. KAS- Assistant Administrative Officer Sakala Mission and others.

Pg.10

D) Janasevaka

• Least delayed disposals were

observed in Uttara Kannad district

with 431 delayed disposals, Udupi

with 897 delayed disposals,

Chamarajanagar with 1,111 delayed

disposals, Gadag with 1,456 delayed

disposals and Kolar with 1,687

delayed disposals.

• Rejection Rate for the month has been

4.48% 17,47,138 applications were

disposed and 85,123 applications were

rejected in the month.

• Koppal had highest rejection rate with

11.07% followed by Bidar with 9.93%,

Raichur with 8.96%, Ballari with 8.14% &

Kolar with 8.10%.

• Koppal had disposed 36,568 applications

among which 3,910 applications were

rejected, Bidar had disposed 31,738

applications out of which 2,807 were

rejected. Koppal and Bidar have been

districts with highest rejections from past

few months and district administrations

have been requested to analyse the root

cause of these rejections.

• Udupi , Uttar Kannada and Dharwad have

been districts with least rejections.

Udupi disposed 40,208 applications out

of which 719 were rejected, Uttar

Kannada disposed 37,997 applications

and rejected 717 applications, whereas

Dharwad disposed 54,770 applications

and rejected 1216 applications.

.

District Rejection

Rate:

Koppal 11.07

Bidar 9.93

Raichur 8.96

Ballari 8.14

Kolar 8.10

Gadag 6.39

Chitradurga 6.36

Mysuru 5.51

Vijayapura 5.30

Bengaluru Urban 5.29

Davangere 5.19

Shivamogga 5.16

Yadgir 5.06

Kalaburagi 4.78

Mandya 4.67

Haveri 4.56

Bengaluru Rural 4.52

Tumakuru 4.51

Chamarajanagar 4.48

Chikkaballapura 4.47

Ramanagara 4.07

Kodagu 3.96

Chikkamagaluru 3.80

Belagavi 3.56

Hassan 3.44

Bagalkot 3.19

Dakshina Kannada 2.45

Dharwad 2.40

Uttara Kannada 1.91

Udupi 1.86

Pg.11

District wise Rejection Rate

E) Service Awareness & Delivery

Initiative

Pg.12

Koppal

Udupi

Yadgir

Chitradurga

Ballari

DPMs & DITCs have been conducting meetings, trainings to executives of various

Citizen Service Centres (CSC) and Village Level Entrepreneurs (VLE) across the state of

Karnataka to create more awareness about Sakala & Sevasindhu Services. The results

have been fruitful and the enrolment of “Health Card” services has increased

exponentially as a result of this initiative.

Gadag

Pg.13

Receipts

Disposals

0

100000

200000

300000

BengaluruUrban

Belagavi Tumakuru Mysuru Shivamogga

283851

122555 117957 96281 71879

265959

111600 110478 88593 69051

G-1: Districts with Highest Receipts

Receipts Disposals

Receipts

Disposals

0

50000 1547929831 30698 31047 32989

15057 27904 31011 27475 30470

G-2: Districts with Least Receipts

Receipts Disposals

15165

5130

3963

3052

2576

0 2000 4000 6000 8000 10000 12000 14000 16000

BENGALURU

BELAGAVI

CHITRADURGA

KOLAR

KALABURAGI

G-3: Overdue

17%

7%

6%

6%5%

59%

G-4: DISTRICTS,DELAYED DISPOSALS

Bengaluru Urban Chitradurga Tumakuru

Belagavi Raichur Others

0

5

10

15

Koppal Bidar Raichur Ballari Kolar

11.079.93 8.96 8.14 8.1

G-5: Districts with Highest Rejection Rate

F) Sakala Inspection By Additional

Mission Director -1

Additional Mission Director – 1 Sri Vijaya Shankar B M, IAS was dynamic in

his actions. With an intention to reduce the pendency and sensitize officials

about Sakala, Sir conducted inspections. This picture was captured during

one such visit to Kengeri ARO office on 16 June 2020.

Pg.14

Chapter 4: Taluk Ranking for the Month of June 2020

• Bengaluru South taluk, Bengaluru

East Taluk, Benagluru North Taluk of

Bengaluru Urban district have

occupied the top 3 positions of taluk

ranking for the month of June 2020

followed by Hubbali taluk of Dharwad

district at fourth position and Mysuru

taluk of Mysuru district at fifth

position.

• Yelahanka & Anekal of Bengaluru

Urban district continue to occupy

bottom two positions of the taluk

ranking accompanied by Tikota taluk

of Vijayapura district at 225th

position.

• Bengaluru South taluk received

1,12,471 application, Bengaluru

North received 1,03,404 applications,

Mysuru taluk received 49,905

applications, Bengaluru East received

48,168 applications Kalaburagi taluk

received 35,088 applications, and

have become the taluks with highest

receipt in-take for the month.

• Taluks with highest pendency were

Kolar taluk with 2,106 pending

applications, Kalaburagi taluk with

Rank Taluk Name

1 -- Bengaluru South

2 -- Bengaluru East

3 Bengaluru North

4 Hubballi

5 Mysuru

6 Hassan

7 Kalaburagi

8 Bagalkot

9 Chikkamagaluru

10 Tumakuru

11 Davanagere

12 Shivamogga

13 Mangaluru

14 Tiptur

15 Belagavi

16 Tarikere

17 Puttur

18 Kadur

19 Nelamangala

20 Dharwad

21 Haveri

22 Chikkaballapura

23 Chamarajanagar

24 Sagar

25 Sakleshpur

26 Chitradurga

27 Ramanagara

28 Mandya

29 -- Kolar

30 Yadgir

31 Madhugiri

32 Honavar

33 Gokak

34 Nagamangala

35 Chiknayakanhalli

36 Udupi

37 Karwar

38 Turuvekere

Pg.15

G) Digitized Meetings & Conferences

Coronavirus, has brought the world to its knees. Businesses have been shut, schools and colleges are closed, travel banned. The whole world is in a partial lockdown stage. But as they say challenges create opportunities. Covid-19 may have turned our lives upside down but it has certainly provided an opportunity for all of us to rise to the occasion during these testing times.

Covid has given a huge lift to online learning as well as meetings. Sakala Mission has embraced the technology and have made optimum utilization of available technical tools to deliver services to its citizens. Various meetings are now being conducted through digital medium considering the safety of all the stakeholders associated with Sakala Mission.

Pg.16

1,275 pendency, Bengaluru North

with 1,168 pendency, Nippani taluk

with 612 pending applications and

Belagavi taluk with 571 pending

applications.

• Hulsoor taluk of Bidar district had

highest rejection rate with 53.69%

with 501 disposals and 269 rejections.

Kamalapur taluk of Kalaburagi district

had rejection rate of 24.88% with 402

disposals and 100 rejected

applications. Yadrami taluk of

Kalaburagi district had rejection rate

of 18.78%, the taluk rejected 114

applications among disposed 607

applications. Kalagi taluk of

Kalaburagi district had rejection rate

of 18.62% with 54 rejected

applications and 290 disposed

applications. Kurugodu taluk of

Bellary district had rejection rate of

16.95% with 294 rejected

applications and 1735 disposals.

These were the taluks with highest

rejections.

• Least rejections were observed in

Hebri Taluk of Udupi district, the taluk

rejected only 1 application and

disposed 355 applications with

rejection rate of 0.28%. Ilkal taluk of

Bagalkot district had rejection rate of

Rank Taluk Name

39 Pandavapura

40 Madikeri

41 Devanahalli

42 Kundapura

43 Ranibennur

44 Sirsi

45 Chikodi

46 Hole Narsipur

47 Channarayapatna

48 Arsikere

49 Pavagada

50 Hunsur

51 Vijayapura

52 Bantval

53 Maddur

54 Jamkhandi

55 Mudhol

56 Hosapete

57 Bangarapet

58 Gadag

59 Ballari

60 Chittguppa

61 Athni

62 Belur

63 Kollegal

64 Honnali

65 Bidar

66 Hadagalli

67 Kushtagi

68 Karkal

69 Shikarpur

70 Gudibande

71 Magadi

72 Arkalgud

73 Shrirangapattana

74 Malavalli

75 Sringeri

76 Koppa

77 Raichur

78 Kumta

Pg.17

Pg.18

H) Sakala Training by DITCs

Hassan Udupi

Yadgir Gadag

Vijayapura

Ballari Raichur

Sakala Training conducted by DITCs across state of Karnataka.

Bengaluru Urban

• 0.63%, the taluk disposed 3032

applications and rejected 19 applications

Haliyal taluk of Uttara Kannada district

Disposed 1798 application, rejected 15

applications with rejection rate of 0.83%

Annigeri taluk of Dharwad district had

rejection rate of 1.03%, the taluk

disposed 1,548 applications and rejected

16 applications & Udupi taluk of Udupi

district disposed 8,672 applications, and

rejected only 95 applications with

rejection rate of 1.10%.

• Bengaluru North had delayed

disposal of 10332 applications,

Bengaluru South delayed disposal of

5098 applications & Bengaluru East

delayed disposal of 4,920

applications, Anekal taluk delayed

disposal of 1,801 applications. Hence

Bengaluru Urban district displayed

poor ranking in the month of June

2020. Belagavi taluk delayed disposal

of 1,770 applications.

Pg.19

Rank Taluk Name

79 Nargund

80 Badami

81 Sira

82 Mudigere

83 Kunigal

84 Tirumakudal - Narsipur

85 Ron

86 Kundgol

87 Hirekerur

88 Holalkere

89 Chintamani

90 Dandeli

91 Ilkal

92 Hosdurga

93 Gundlupet

94 Gauribidanur

95 Kapu

96 Alur

97 Jagalur

98 Narasimharajapura

99 Navalgund

100 Basavakalyan

101 Hungund

102 Bhalki

103 Savanur

104 Koratagere

105 Heggadadevankote

106 Krishnarajpet

107 Ajjampura

108 Shahpur

109 Chitapur

110 Hubballi-Nagara

111 Hosanagara

112 Molakalmuru

113 Ankola

114 Shirhatti

115 Mundargi

116 Bailahongal

117 Byadgi

118 Gubbi

119 Nanjangud

I) Sakala Review by BBMP Additional

Commissioner

Post lockdown there was an increase in pendency. To keep a check on

these increasing pendency, BBMP Additional Commissioner Sri Anbukumar

V, IAS has been conducting review meetings on weekly basis. As a result of

these meetings BBMP Overdue has started to reduce considerably.

Pg.20

Rank Taluk Name

120 Piriyapatna

121 Krishnarajanagara

122 Sidlaghatta

123 Channapatna

124 Gajendragad

125 Yelandur

126 Harapanahalli

127 Siruguppa

128 -- Bilgi

129 Hukeri

130 Hagaribommanahalli

131 Bhatkal

132 Shiggaon

133 Harihar

134 Laxmeshwar

135 Annigeri

136 Nyamthi

137 Bagepalli

138 Tirthahalli

139 Basavana Bagevadi

140 Gangawati

141 Haliyal

142 Kalghatgi

143 Challakere

144 Kottur

145 Bainduru

146 Hanuru

147 Malur

148 Afzalpur

149 Sedam

150 Yelbarga

151 Kudligi

152 Humnabad

153 Indi

154 Hangal

155 Siddapur

156 Guledgudda

157 Rabakavi-Banahatti

158 Alnavara

159 Rattihalli

Pg.21

Rank Taluk Name

160 Kampli

161 Hosakote

162 Kanakapura

163 Jevargi

164 Yellapur

165 Hiriyur

166 Mundgod

167 Ramdurg

168 Channagiri

169 Somvarpet

170 Beltangadi

171 Brahmavara

172 kuknoor

173 Sorab

174 Muddebihal

175 Aurad

176 Koppal

177 Kurugodu

178 Srinivaspur

179 Dod Ballapur

180 Shorapur

181 kanakagiri

182 Sandur

183 Manvi

184 Virajpet

185 Sulya

186 karatagi

187 Hebri

188 KGF

189 Wadagra

190 Yadrami

191 Mulbagal

192 Mudalagi

193 Sindhnur

194 Raybag

195 Savadatti

196 Khanapur

197 Supa

198 Bhadravati

199 Kalagi

200 Kamalnagar

201 Chincholi

Rank Taluk Name

202 Gurmitkal

203 Hunasgi

204 Shahabad

205 Aland

206 Sindgi

207 Saraguru

208 Maski

209 Kamalapur

210 Mudabidre

211 Devadurga

212 Kagwad

213 Kadaba

214 Talikote

215 Hulsoor

216 Babaleshwar

217 -- Kittur

218 Nippani

219 Chadachana

220 Sirvar

221 Nidagundi

222 Devarhippargi

223 Lingsugur

224 Kholar

225 Tikota

226 Anekal

227 Yelahanka

Pg.22

Chapter 5: Department Wise Details

• 19,38,639 applications were received

and 17,65,202 applications were

disposed in the month of June 2020.

• Revenue Department received highest

number of applications 7,25,219

followed by Transport Department with

4,88,143 receipts, Inspector General of

Registration & Stamps with 3,12,448,

Urban Development Department

(Municipal Administration & Urban

Development Authorities) with 92,928

receipts and Food, Civil Supplies,

Consumer Affairs & Legal Metrology

Department with 59,422 receipts.

• Least receipt intake was observed from

Skill Development Entrepreneurship &

Livelihood, Minority Welfare Haj & Wakf

Department, Information Technology,

Bio Technology & Science and

Technology Department, Department of

Personnel & Administrative Reforms as

shown in the table.

• Highest Overdues were observed in

Revenue Department – 19,870, followed

by Labour Department – 11,761,

Inspector General of Registration &

Stamps- 9,011, Urban Development

Department – 7,344 & Home

Department- 1667.

Main Department No. of

Receipts

REVENUE DEPARTMENT 725219

TRANSPORT DEPARTMENT 488143

REVENUE DEPARTMENT(IGRS) 312448

URBAN DEVELOPMENT DEPARTMENT(Municipal Administration and Urban Development Authorities)

92928

FOOD, CIVIL SUPPLIES, CONSUMER AFFAIRS AND LEGAL METROLOGY DEPARTMENT

59422

HOME DEPARTMENT 57207

ENERGY DEPARTMENT 56871

RURAL DEVELOPMENT AND PANCHAYAT RAJ

50434

HEALTH AND FAMILY WELFARE DEPARTMENT

25250

URBAN DEVELOPMENT DEPARTMENT

24653

FINANCE DEPARTMENT 12921

LABOUR DEPARTMENT 12542

PRIMARY AND SECONDARY EDUCATION

3841

FOREST, ECOLOGY AND ENVIRONMENT DEPARTMENT

3686

DEPARTMENT OF HIGHER EDUCATION

2763

CO-OPERATION DEPARTMENT 2580

DEPARTMENT OF WOMEN AND CHILD DEVELOPMENT

2398

AGRICULTURE DEPARTMENT 2287

ANIMAL HUSBANDRY AND FISHERIES DEPARTMENT

1573

HORTICULTURE AND SERICULTURE DEPARTMENT

453

COMMERCE AND INDUSTRIES DEPARTMENT

395

COMMERCE AND INDUSTRIES DEPARTMENT (Mines and MSME)

139

PUBLIC WORKS, PORTS AND INLAND WATER TRANSPORT DEPARTMENT

134

HOUSING DEPARTMENT 105

MINOR IRRIGATION AND GROUND WATER DEVELOPMENT DEPARTMENT

70

WATER RESOURCES DEPARTMENT 55

KANNADA AND CULTURE DEPARTMENT

41

MEDICAL EDUCATION DEPARTMENT

39

SOCIAL WELFARE DEPARTMENT 36

Pg.23

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• Least Overdue were observed in Medical

Education Department -1, Minority

Welfare Haj & Wakf Department-2,

Department of Youth Empowerment &

Sports-5, Horticulture & Sericulture

Department- 6 & Social Welfare

Department-7.

• Services with Highest Overdue were

Educational Assistance – 9,449, Issue of

Encumbrance Certificate- 7295,

Updation of Pledge & release details in

RTC – 4,526, Updation of Phodi details in

RTC-4,370, Change of Khata(Undisputed

Cases)- 2,557 & Death Certificate-1538.

• Highest Delayed Disposals were

observed in Inspector General of

Revenue & Stamps Department – 52,936,

followed by Revenue Department-

44,204, Labour Department- 6,683,

Energy Department- 4,945 & Rural

Development & Panchayat Raj – 4,856.

• Least Delayed Disposals were observed

in Water Resource Department-1, Minor

Irrigation & Ground Water Development

Department- 2, Horticulture &

Sericulture Department -8, Kannada &

Culture Department-10 & Public Works,

Ports & Inland Water Transport

Department -16 .

Main Department No. of

Receipts


DEPARTMENT OF YOUTH EMPOWERMENT AND SPORTS

5

DEPARMENT OF PERSONNEL & ADMINISTRATIVE REFORMS

1

BACKWARD CLASSES WELFARE DEPARTMENT

0

DEPARTMENT OF INFORMATION AND PUBLIC RELATIONS

0

INFORMATION TECHNOLOGY,BIO TECHNOLOGY AND SCIENCE AND TECHNOLOGY DEPARTMENT

0

MINORITY WELFARE HAJ AND WAKF DEPARTMENT

0

SKILL DEVELOPMENT ENTEREPRENEURSHIP AND LIVELIHOOD

0

Total 1938639

Main Department Name Overdue




URBAN DEVELOPMENT DEPARTMENT 7344

HOME DEPARTMENT 1667 RURAL DEVELOPMENT AND PANCHAYAT RAJ 1651


DEPARTMENT OF WOMEN AND CHILD DEVELOPMENT 886 URBAN DEVELOPMENT DEPARTMENT(Municipal Administration and Urban Development Authorities) 440



FOREST, ECOLOGY AND ENVIRONMENT DEPARTMENT 387

AGRICULTURE DEPARTMENT 194 HEALTH AND FAMILY WELFARE DEPARTMENT 158 FOOD, CIVIL SUPPLIES, CONSUMER AFFAIRS AND LEGAL METROLOGY DEPARTMENT 87 PRIMARY AND SECONDARY EDUCATION 80 COMMERCE AND INDUSTRIES DEPARTMENT 33



Overdue (as on 07-07-2020)

Pg.24


















• Issue of Encumbrance Certificate –

48,750, Change of Khata (Undisputed

Cases) – 8,487, Updation of Phodi details

in RTC- 5,677, All types of Caste

• Certificate- 4,636 & Registration of

Land/Property -3,833 were the services

with Highest Delayed Disposals in the

month of June 2020.

• Information Technology, Bio

Technology& Science & Technology

Department had highest rejection rate of

100%, followed by Excise Department

which had rejection rate of 73.05%,

Karnataka Industrial Area Development

Board – 62.98%, Kannada & Culture

Department -50% & Social Welfare

Department 37.5%.

Department Name Overdue


DEPARTMENT OF HIGHER EDUCATION 10 ANIMAL HUSBANDRY AND FISHERIES DEPARTMENT 8

PUBLIC WORKS, PORTS AND INLAND WATER TRANSPORT DEPARTMENT 7


HORTICULTURE AND SERICULTURE DEPARTMENT 6

DEPARTMENT OF YOUTH EMPOWERMENT AND SPORTS 5

MINORITY WELFARE HAJ AND WAKF DEPARTMENT 2

MEDICAL EDUCATION DEPARTMENT 1

Main Department Name Delayed

Disposals





RURAL DEVELOPMENT AND PANCHAYAT RAJ 4856

HOME DEPARTMENT 4310

URBAN DEVELOPMENT DEPARTMENT 2980

URBAN DEVELOPMENT DEPARTMENT(Municipal Administration and Urban Development Authorities) 2685


DEPARTMENT OF WOMEN AND CHILD DEVELOPMENT 1150

FOREST, ECOLOGY AND ENVIRONMENT DEPARTMENT 793

DEPARTMENT OF HIGHER EDUCATION 748

HEALTH AND FAMILY WELFARE DEPARTMENT 528 AGRICULTURE DEPARTMENT 493

PRIMARY AND SECONDARY EDUCATION 213


MEDICAL EDUCATION DEPARTMENT 172

FOOD, CIVIL SUPPLIES, CONSUMER AFFAIRS AND LEGAL METROLOGY DEPARTMENT 140 COMMERCE AND INDUSTRIES DEPARTMENT 78

ANIMAL HUSBANDRY AND FISHERIES DEPARTMENT 73

HOUSING DEPARTMENT 46

Pg.25

Departments with Highest Delayed Disposals

Main Department Name Delayed

Disposals


COMMERCE AND INDUSTRIES DEPARTMENT (Mines and MSME) 27

PUBLIC WORKS, PORTS AND INLAND WATER TRANSPORT DEPARTMENT 16

KANNADA AND CULTURE DEPARTMENT 10

HORTICULTURE AND SERICULTURE DEPARTMENT 8

MINOR IRRIGATION AND GROUND WATER DEVELOPMENT DEPARTMENT 2


Department Name Rejection Rate

INFORMATION TECHNOLOGY,BIO TECHNOLOGY AND SCIENCE AND TECHNOLOGY DEPARTMENT

100

EXCISE DEPARTMENT 73.05

KARNATAKA INDUSTRIAL AREA DEVELOPMENT BOARD 62.98

KANNADA AND CULTURE 50

SOCIAL WELFARE DEPARTMENT 37.5

DEPARTMENT OF LEGAL METROLOGY 27.59

AGRICULTURE DEPARTMENT 17.39

BANGALORE WATER SUPPLY AND SEWERAGE BOARD 16.67

DEPARTMENT OF FACTORIES,BOILERS,INDUSTRIAL SAFETY AND HEALTH

15.41

NORTH-WEST KARNATAKA ROAD TRANSPORT CORPORATION 15.12

BANGALORE DEVELOPMENT AUTHORITY 14.65

KARNATAKA BUILDING & OTHER CONSTRUCTION WORKERS WELFARE BOARD

12.45

REVENUE DEPARTMENT 11.1

UNIVERSITY EXAMINATION SECTION 10.59

UNIVERSITY FINANCE SECTION 10

BENGALURU ELECTRICITY SUPPLY COMPANY LIMITED 8.16

FOOD AND CIVIL SUPPLIES DEPARTMENT 5.62

DEPARTMENT OF PUBLIC INSTRUCTION

5.56

MINES AND GEOLOGY DEPARTMENT 5.34

Pg.26

Departments with Highest Rejection Rate

Chapter 6: Responses and Citizen Feedback

Grievance related to Sakala are registered in Call Centre and sent to the respective departments

for suitable action and resolution.

District Count Bengaluru Urban 19378

Bagalkot 2036

Belgaum 1371

Vijayapura 884

Bengaluru Rural 838


Bellary 761

Chitradurga 697

Tumakuru 689

Mandya 635

Raichur 596

Kalaburgi 588

Davanagere 544

Mysuru 537

Shivamogga 518

Dharwad 497

Udupi 488

Hassan 469

Bidar 427

Chikkaballapura 417

Yadgiri 395

Haveri 384

Ramanagara 368

Koppal 360

Uttara Kannada 358

Kolar 322

Chikkamagaluru 319

Chamarajanagar 316

Gadag 272

Kodagu 196

Grand Total 36486 Highlights:

• In the month of June 2020, highest calls were connected from Bengaluru Urban district –

19,378 calls, Bagalkot district – 2,036 calls, Belgaum district- 1,371 calls, Vijayapura -884 calls

and Bengaluru Rural -838 calls.

• Total of 36,486 calls were connected in the month of June 2020.

• Least calls were received from Kodagu- 196 calls, Gadag-272 calls, Chamarajanagar – 316

calls, Chikkamagaluru- 319 calls and Kolar – 322 calls.

Pg.27

Citizen Response & Feedback

S.N Citizen Details

Department District Remarks

1 95917049xx

Public Works, Ports & Inland Water Transport Department Bengaluru

Enquiry About Khatha Status

2 98440724xx TECHNICAL EDUCATION DEPARTMENT Bengaluru

Enquiry about required documents

3 95919921xx Revenue Department Belgaum Enquiry about Domicile Certificate

4 95916305xx BRUHAT BANGALORE MAHANAGARA PALIKE Chikkamagaluru Enquiry About Sakala Act

5 97312670xx BRUHAT BANGALORE MAHANAGARA PALIKE Bengaluru

Enquiry about Khata Transfer

6 80732491xx Revenue Department Belgaum Enquiry About Sakala Act

7 96201838xx Revenue Department Belgaum Enquiry About Sakala Act


Enquiry about Birth Certificate

9 80222206xx

BANGALORE DEVELOPMENT AUTHORITY Bengaluru

Enquiry about Senior Citizen Card

10 98455215xx REVENUE DEPARTMENT Bengaluru Rural Enquiry about SSLR Services

11 70199455xx REVENUE DEPARTMENT Bidar

Enquiry about Hyderabad Karnataka Residence Certificate

12 97397228xx Revenue Department Bengaluru Enquiry about Agricultural Certificate

13 82774749xx Scholarship Dharwad Enquiry about scholarship amount

14 98865548xx Women & Child Welfare Department Bengaluru

Enquiry about Matrushree Scheme

15 63621858xx CITY MUNICIPAL COUNCIL Bengaluru

Enquiry about birth Certificate

16 80669556xx SERICULTURE DEPARTMENT Bellary

Enquiry about Sericulture services notified in Sakala


Enquiry about Khata Certificate

18 94806834xx Revenue Department Bengaluru Rural Enquiry about Indira Gandhi Oldage Pension

19 91646745xx REVENUE DEPARTMENT Bengaluru Enquiry about Income Certificate

20 90609486xx Revenue Department Bengaluru Enquiry about Encumbrance Certificate

Pg.28

96 1020sakala.kar.nic.in/monthly/2020/03 June/English/June... · 2020. 12. 18. · Prabhuling Kavalikatti KAS, Director EDCS, Ms. Meghana G. KAS- Assistant Administrative Officer

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