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@scribesoft 7 Obstacles to Integrating Marketing Data Peter Chase @PeterRChase EVP and Founder, Scribe Software Daniel Lynton @DLynton CEO and Founder, LyntonWeb
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7 Major Obstacles to Integrating Marketing Data

Dec 05, 2014

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Leverage real-time data for cross-channel marketing: Companies today need to take a data-centric approach to build relationships and better serve customers. Learn why today's businesses have to be strategic in leveraging their data.
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Page 1: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoft

7 Obstacles to Integrating Marketing DataPeter Chase@PeterRChaseEVP and Founder, Scribe Software

Daniel Lynton@DLyntonCEO and Founder, LyntonWeb

Page 2: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftHousekeeping

• Presentation is approximately 50 minutes followed by Q&A.

• VOIP is enabled. Phone lines are muted.

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− Learn more about our Speakers in the Speaker Bio

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− Contribute to the discussion on Twitter — @scribesoft

#7Obstacles — Let us know we’re #awesome!

− You can download additional resources in the resource folder

• A recorded version of the webinar will be sent following the webinar.

Page 3: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoft

Data Integration: Reliable, Scalable, Flexible

• Established market leader• Leader in Microsoft Dynamics Integration • Cloud, premise and hybrid solutions

Trusted Partner

• 12,000 customers• 1,200 partners• Global reach

Key Offerings

• Scribe Insight: Front Office, Back Office, Enterprise Ready

• Scribe Online: Integration Platform for Partners. Solutions for Customers

Page 4: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoft

• Marketing and Technology Agency – Founded 1999

• HubSpot and Scribe Partner

• Hundreds of CRM integrations over the past three years.

• Headquartered in Houston TX

’Inbound Marketing is Our Passion.’ - Said Everyone @ LyntonWeb

Page 5: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftAgenda

The Role of Integrated Data in Marketing

The 7 Obstacles to Integrating Marketing Data

Wrap Up and Q&A

Page 6: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoft

The Role of Integrated Data in Marketing

Page 7: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoft

• Rise above the noise• Buyers engage brands later• Know your prospect• Targeted, aware, personalized

From ImpressionsTo Involvement

Page 8: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

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• ERP, CRM, Marketing, Social, other• Data design drives need to be surgical• Synchronize Attribute data• Capture and share Interaction data• Aggregate and analyze Results data

Breaking DownCustomer Data Silos

Page 9: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoft

The 7 Obstacles to Integrating Marketing Data

Page 10: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftObstacle #1Divergent Data Models

• Flat vs. Normal vs. Hierarchical• 1:N or N:1 relationship common• Industry can lead to complex CRM

relationship models• Logically map before you start

Page 11: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftObstacle #2Data Quality

• Completeness or accuracy of data elements in the record

• Missing or bad data• Destroys effectiveness of application• Assess a sample of your data• Leverage tools in integration design

Page 12: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

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• Technically part of Data Quality• Cost money and make you look bad• Destroy user adoption• Utilize advanced matching services• Address at all entry points with

standardized, consistent approach

Obstacle #3Duplicates

Page 13: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoft

• Strip out the noise• Too much data destroys productivity• Cloud computing/storage costs issue• Start with the end, prioritize key fields to

drive ROI, strip away everything else

Obstacle #4Data Relevance

Page 14: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftObstacle #5Performance

• The right data to the right person at the right TIME

• Latency versus throughput• Utilize change/event data capture• Utilize bulk & parallel processing

Page 15: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftObstacle #6Rate of Change

• Innovate, don’t imitate• Rigid solutions lock you in• Change in applications and

process inevitable• Utilize open and flexible

integration platform

Page 16: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftObstacle #7IT Dependence

• Access and credentials• Availability of programmer resources• Utilize cloud GUI based integration

platform

Page 17: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

@scribesoftNext Steps

• Get started on it tomorrow• Pick off the low hanging fruit• Build experience and momentum• Tackle the more complex high value use cases• Achieve effective integrated marketing

Page 18: 7 Major Obstacles to Integrating Marketing Data

CONFIDENTIAL | © 2014 Scribe Software Corporation. All rights reserved.

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