Top Banner
Welcome! We’ll start soon. While you’re waiting, download our most popular report: The Future of Account Opening How mobile technology, user experience design, and changing consumer preferences will transform the way banks and credit unions open accounts http://bit.ly/FutureAccountOpening
36

7 Deadly Sins You Commit Online But Would Never in the Branch

Dec 25, 2014

Download

Marketing

Most bank and credit union digital offerings are shamefully inconsistent with the physical branch experience. Join this session to learn what you're doing wrong and how to fix it.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: 7 Deadly Sins You Commit Online But Would Never in the Branch

Welcome! We’ll start soon. While you’re waiting, download our most popular report:

The Future of Account Opening

How mobile technology, user experience design, and changing consumer preferences will transform the way banks and credit unions open accounts http://bit.ly/FutureAccountOpening

Page 2: 7 Deadly Sins You Commit Online But Would Never in the Branch

Seven Sins You Commit Online — But Would Never in the Branch

Page 3: 7 Deadly Sins You Commit Online But Would Never in the Branch

Laurie McLachlan

VP of Marketing

Bottomline Technologies

Michelle Brown

Director of Marketing

ZAG Interactive

Page 4: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 5: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 6: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 7: 7 Deadly Sins You Commit Online But Would Never in the Branch

Featu

res

Page 8: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 9: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 10: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 11: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 12: 7 Deadly Sins You Commit Online But Would Never in the Branch

INACCESSABILITY

1

Page 13: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 14: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 15: 7 Deadly Sins You Commit Online But Would Never in the Branch

•––

•–––

•––

Page 16: 7 Deadly Sins You Commit Online But Would Never in the Branch

COMPLEXITY

2

Page 17: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 18: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 19: 7 Deadly Sins You Commit Online But Would Never in the Branch

Source:

Change Sciences

Page 20: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 21: 7 Deadly Sins You Commit Online But Would Never in the Branch

ABSENCE

3

Page 22: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 23: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 24: 7 Deadly Sins You Commit Online But Would Never in the Branch

DIFFICULTY

4

Page 25: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 26: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 27: 7 Deadly Sins You Commit Online But Would Never in the Branch

BAIT & SWITCH

5

Page 28: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 29: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 30: 7 Deadly Sins You Commit Online But Would Never in the Branch

REPETITION

6

Page 31: 7 Deadly Sins You Commit Online But Would Never in the Branch
Page 32: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 33: 7 Deadly Sins You Commit Online But Would Never in the Branch

NEGLECT

7

Page 34: 7 Deadly Sins You Commit Online But Would Never in the Branch

Leaving an interested prospect in

the middle of a conversation

Page 35: 7 Deadly Sins You Commit Online But Would Never in the Branch

Page 36: 7 Deadly Sins You Commit Online But Would Never in the Branch

Questions and Free Resources

Contact Andera

[email protected]

Contact ZAG Interactive

[email protected]