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O F F I C I A L M I C R O S O F T L E A R N I N G P R OD U C T
6293ATroubleshooting and Suorting!indo"s# $ in the Enterrise
Companion Content
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Troubleshooting and Supporting Windows 7 in2
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rodut 8umber5 6293A
#eleased5 244
http://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspx8/10/2019 6293a Enu Companion
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0odule 4I%le%enting a Troubleshooting Methodolog&
Contents'Lesson (5 :*er*iew of Troubleshooting Steps )
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$esson 2
O*er*ie" o+ Troubleshooting Stes
Contents'Additional #eading ,
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Additional Reading
The Pro-ess o+ Proble% Reorting
;ou an +nd more information on the proesses of problem reporting at
0irosoft :perations
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. Troubleshooting and Supporting Windows 7 in
0odule 2Troubleshooting Startu Issues
Contents'
Lesson .' :*er*iew of the Windows 7 #eo*er, En*ironment ..
Lesson (' -on+guring and Troubleshooting Startup Settings .0
0odule #e*iews and Ta1eawa,s .$
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$esson 4
O*er*ie" o+ the !indo"s $ Re-o*er&En*iron%ent
Contents'
@etailed @emonstration Steps .(
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Troubleshooting and Supporting Windows 7 in
Detailed De%onstration Stes
De%onstration' E1a%ine the Startu En*iron%ent "ith
!indo"s REInstru-tions
4. -li1 Start! and in the Sear-h bo'! t,pe shutdo"n r! and then press Enter& Windowsrestarts&
Tas9 (' Start in !indo"s RE
1. While the *irtual mahine is restarting! when the Press an& 9e& to boot +ro% CD or
D4D %essage
aears! press Spaebar& The setup loads&2. When prompted! in the Install !indo"s dialog bo'! li1 Ne1t&
3. :n the Install no" page! li1 Reair &our -o%uter&
4. In the S&ste% Re-o*er& Otions dialog bo'! li1 Ne1t&
Tas9 6' Use the Co%%and Pro%t tool
1. In the S&ste% Re-o*er& Otions dialog bo'! li1 Co%%and Pro%t&
2. At the ommand prompt! t,pe the following ommand! and then press Enter5
3. At the ommand prompt! t,pe the following ommand! and then press Enter5
-5
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Troubleshooting and Supporting Windows 7 in
8o +les are *isible beause the logial - dri*e is mounted as dri*e E within Windows#E&
@ir
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4. At the ommand prompt! t,pe the following ommand! and then press Enter5
5. At the ommand prompt! t,pe the following ommand! and then press Enter5
The diretor, struture of the logial Fdri*e -G is *isible&
6. At the ommand prompt! t,pe the following ommand! and then press Enter5
The following ser*ies are started5 @-:0 Ser*er roess $aunher! lug and la,!
ower! #emote roedure -all .#-/! #- Endpoint 0apper! Seurit, Aounts
0anager! Windows E*ent $og! and Windows 0anagement Instrumentation&
7. At the ommand prompt! t,pe the following ommand! and then press Enter5
8. ;ou suessfull, open the registr, editor& -lose the registr, editor& At the ommandprompt! t,pe the following ommand! and then press Enter5
9. At the ommand prompt! t,pe the following ommand! and then press Enter5
10.;ou are unable to load the tool suessfull,! as it is restrited in Windows #E& In
the S&ste% Con>guration dialog bo'! li1 O?& At the ommand prompt!t,pe the following ommand! and then press Enter5
11.E'amine the list of ser*ies& At the ommand prompt! t,pe the followingommand! and then press Enter5
12. At the ommand prompt! t,pe the following ommand! and then press Enter5
13. At the ommand prompt! t,pe the following ommand! and then press Enter5
E5
@ir
8et start
#egedit
-dHwindowsHs,stem32
mson+g&e'e
S uer,
ootre +'mbr
ootre +'boot
E'it
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Tas9 @' Use the startu reair tool
1. In the S&ste% Re-o*er& Otions dialog bo'! li1 Startu Reair&
2. In the Startu Reair dialog bo'! li1 Finish&
3. In the S&ste% Re-o*er& Otions dialog bo'! li1 Restart&
To reare +or the ne1t ra-ti-e
When ,ou +nish! lea*e both *irtual mahines running&
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$esson 2
Con>guring and Troubleshooting StartuSettings
Contents'
Additional #eading .5
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Additional Reading
Understanding the CD Con>guration Settings
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Module Re*ie"s and Ta9ea"a&s
Re*ie" Buestions
uestion' After installing a new *ideo dri*er! ,our userKs omputer
beomes unstable and will not start orretl,& What would ,ou tr, +rst to
resol*e this problem>
Ans"er' "se Safe 0ode to aess S,stem #estore and to roll ba1 the
on+guration to a pre*ious point& If S,stem #estore is una*ailable! attempt
a dri*er rollba1&
uestion'The boot en*ironment of a userKs omputer is orrupt! and ,ou
suspet a *irus& efore ,ou an run *irus remo*al tools! ,ou must reo*er
the boot en*ironment& What ommand)line tool.s/ ould ,ou use>
Ans"er' ootre&e'e with the fi'mbr and +'boot swithes&
uestion';our user adds a new hard dis1 to the omputer! whih hanges
the omputerKs partition numbering& To enable the omputer to start! the
user needs ,ou to hange the -@& What tool would ,ou use>
Ans"er' -@Edit enum to *iew the entries in the store& Then use -@Edit
to edit the store to reLet the hanges in the omputer&
uestion' A user has reported a problem to the help des1& The, are
e'periening problems with starting their omputer after a new de*ie
dri*er was added& ;ou deide to start the omputer b, using a minimal
boot! but want to on+gure that from Windows before restarting& Whattool ould ,ou use>
Ans"er' S,stem -on+guration .0S-on+g&e'e/ enables ,ou to on+gure
ad*aned startup options inluding *arious minimal startup
en*ironments&uestion' A s,stem ser*ie is ausing startup problems! and ,our help)
des1 user has started the problemati omputer into Windows #E& What
ommand)line tools! aessible from Windows #E! enable ,ou to ontrol
the startup of ser*ies>
Ans"er' S&e'e enables ,ou to *iew and on+gure s,stem ser*ies both
within Windows #E and the running Windows operating s,stem&
uestion' The help des1 reentl, installed a new de*ie dri*er on a
omputer& A stop ode is generated along with a blue sreen during startup&
What reo*er, mehanism would ,ou tr, +rst>
Ans"er' $ast Mnown Nood might wor1 beause no one has logged onto the
omputer& Bowe*er! if that does not wor1! safe mode and dri*er rollba1might be worth tr,ing! although the omputer ma, not be able to bootfrom safe mode& If it annot! tr, using Windows #E and a s,stem restore
point&
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0odule 3Using Grou Poli-& to Centralie Con>guration
Contents'
Lesson .' :*er*iew of Nroup 7oli, Appliation .,
Lesson (' #esol*ing -lient -on+guration
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$esson 4
O*er*ie" o+ Grou Poli-& Ali-ation
Contents'
Ouestion and Answers (/
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Troubleshooting and Supporting Windows 7 in (
uestion and Ans"ers
Dis-ussion' Grou Poli-& Ali-ationuestion' Bow would ,ou use a N: to distribute an appliation onl, to
users in a single region>
Ans"er' $in1 the N: that distributes the appliation to the region that
reuires the appliation& ;ou reate a N: with *arious omputer and
user settings to standardi(e settings in a region&
uestion';ou lin1 the N: to the omputers :" in that region& Whih settings areapplied>
Ans"er' When the N: is lin1ed to the -omputers :" in a region! onl, the
omputer settings are applied to omputers in the -omputers :"& "ser
settings would onl, be applied if user aounts e'isted in that :"& $in1ing
the N: to the region :" would result in both omputer and user settings
being applied in the region&
uestion' Wh, might it be a bene+t for roaming users to lin1 printerdistribution to a site rather than a spei+ :">
Ans"er' If a N: is lin1ed to a site! then it applied to all users and
omputers in that site&The site orresponds to a ph,sial loation& rintersare spei+ to a ph,sial loation& As users roam loal printers are installedon their mobile omputers based on the site the, are loated in&
uestion' Bow an ,ou on+gure seurit, settings in a N: and ensure
that the, applied to all regions>
Ans"er'The N: with seurit, settings should be lin1ed to the domain
and enfored& Enforing the N: lin1 ensures that no N:s applied to :"san o*erride the domain)wide seurit, settings&
uestion'The home page for users is de+ned in a N: that is lin1ed to
the domain& The home page points at the ompan, intranet& The
managers ha*e a new web)based appliation that should being de+ned
as their home page& This should be distributed b, N:& Bow an ,ou
do this>
Ans"er' -reate a new N: that de+nes the home page for managers and
lin1 it to the 0anagers :" in eah region& The N: lin1ed to the 0anagers
:" in eah region o*errides the settings de+ned at the domain&
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$esson 2
Resol*ing Client Con>guration Failures and GPOAli-ation Issues
Contents'
Ouestion and Answers ((
Additional #eading (6
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Troubleshooting and Supporting Windows 7 in
uestion and Ans"ers
Dis-ussion' Reasons +or GPO Ali-ation Issuesuestion' What are some of the reasons that N: settings might not
appl, as ,ou thin1 the, should>
Ans"er' ossible reasons that N: settings ma, not appl, inlude5
A N: with user settings is not lin1ed to a loation where the user aount
resides&
A N: with omputer settings is not lin1ed to a loation where the omputer
aount resides&
A omputer is not able to ommuniate with a domain ontroller to
download the N:& This an be aused b, networ1 ommuniation
problems! inorret time settings on the lient omputer! and orruptedomputer aounts&
A N: was not properl, tested and is on+gured inorretl,&
roessing e'eptions are pre*enting the N: from being proessed&
roessing e'eptions inlude5
lo1ed inheritane&
Enforement&
$in1 order&
W0I +ltering&
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Additional Reading
Tools +or Troubleshooting GPO Ali-ation
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Module Re*ie"s and Ta9ea"a&s
Re*ie" Buestions
uestion';ou do not ha*e permission to log on to domain ontrollers in
,our organi(ation& Bowe*er! ,ou would li1e to perform Nroup oli,0odeling using the N0-& Bow an ,ou use N0- on a Windows 7
omputer>
Ans"er' @ownload and install the #emote Ser*er Administrati*e Tools&
This is preferred to using the #So snap)in whih reuires modif,ing the
+rewall&
uestion';our organi(ation has a omputer lab that is used for
training& When users log on to omputers in this lab! the, should ha*e
onl, lab)spei+ settings& The instrutor in the lab this wee1 is
indiating that users are not getting the default home page for the Web
appliation that the, are using for training& ;ou 1now that a new N:
for the lab was reated last
Ans"er'The most li1el, ause of this problem is that the new N: does not
ha*e loopba1 proessing enabled&
uestion' A new user in aounting alled the help des1 to e'plain
that she does not ha*e the departmentKs standard dri*e mappings&
These dri*e mappings are on+gured b, using Nroup oli,
referenes& What is the most li1el, ause of this problem>
Ans"er' There is li1el, a on+guration problem with the new user
aount& @epending on how the dri*e mappings are on+gured for
appliation! it is possible that the user in not in the orret group or the
user aount is not in the orret :" where the N: is lin1ed&
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Lab Re*ie" uestions and Ans"ersuestion' Bow did ,ou diso*er the soure of the problem in E'erise 4>
Ans"er' Answers ma, *ar,! but students ma, diso*er it b, seeing that
the 8;-)-$4 omputer was not in the same :" as 8;-)$A4&
uestion' Bow did ,ou diso*er the soure of the problem in E'erise 2>
Ans"er' Answers ma, *ar,! but students ma, diso*er it b, seeing the
authentiation failure in the s,stem e*ent log&
uestion' Whih of the tas1s ,ou performed in these labs do ,ou not ha*e
permission to perform in ,our en*ironment>
Ans"er' Answers ma, *ar,! but tas1s related to managing user and
omputer aounts ma, not be permitted for des1top tehniian beause
the, aPet Ati*e @iretor, @omain Ser*ies .A@ @S/&
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0odule =Troubleshooting 2ard"are De*i-e: De*i-e Dri*er:andPer+or%an-e Issues
Contents'
Lesson .' :*er*iew of Bardware Troubleshooting ($
Lesson ('Troubleshooting h,sial
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$esson 4
O*er*ie" o+ 2ard"are Troubleshooting
Contents'
Ouestion and Answers ()
Additional #eading (,
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Additional Reading
Considerations +or US De*i-es
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Additional Reading
Guidelines +or Rela-ing 2ard"are
@iso*er whih de*ies are ompatible with Windows 7 b, *isiting the 0irosoft
website at http5go &mirosoft&o mfwlin1>$in1Id? 24=77&
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Troubleshooting and Supporting Windows 7 in
$esson =
Con>guring Per+or%an-e Otions in !indo"s $
Contents'
Ouestions and Answers 66
Additional #eading 6@
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uestions and Ans"ers
2o" !indo"s Uses ?e& S&ste% Co%onents
uestion' Whih hardware omponents are most li1el, to restrit
performane for a Windows 7 omputer>
Ans"er' 0emor, and proessor! but all omponents an restrit
performane for awor1station&
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Additional Reading
2o" !indo"s Uses ?e& S&ste% Co%onents
$ in1I@?4=&
Oti%iing Per+or%an-e b& Con>guring !indo"s Paging
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$esson
Troubleshooting De*i-e Dri*er Failures
Contents'
@etailed @emonstration Steps 65
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Detailed De%onstration Stes
De%onstration' 2o" to Use Grou Poli-& to Manage Dri*er
InstallationDe%onstration Stes
Note ;ou reuire the 6293A)8;-)@-4 *irtual mahine to omplete thisdemonstration& $og on to the *irtual mahines as Contoso
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6. @ouble)li1 Disla& a -usto% %essage "hen installation is re*ented b& a oli-&setting&
7. -li1 Enabled! and in the Detail Te1t! t,pe Contoso Poli-& restri-ts installation o+-ertain de*i-es! and then li1 O?&
8. -lose all open windows&
Note #e*ert all *irtual mahines&
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Module Re*ie"s and Ta9ea"a&s
Re*ie" Buestions
uestion' If ,ou do not on+gure de*ie restritions in N:s! what seurit,
ris1s do "S remo*able storage de*ies pose>
Ans"er' "sers an install de*ies and then op, sensiti*e data onto those
de*ies& The data ould then be distributed to non)authori(ed persons! or
the de*ie ould be lost&
What two methods an ,ou use to restrit spei+ de*ie installation through N:>
Ans"er' &I8< +les ontain both a setup lass N"I@ and a de*ie identi+er
string& ;ou an use either method to restrit de*ie installation&
uestion' "sers are omplaining that when the, *isit ustomer
sites! the, are unable to onnet to their ustomersK printers
beause of de*ie)installation restritions& What two possible ations
ould ,ou ta1e>
Ans"er' Enable de*ie installation for setup lass N"I@ for printers or add the
dri*ers to the dri*er store using nputil&e'e&
uestion' "sers on the help des1 ha*e tried to install a new dri*er for
a user in the mar1eting department to enable them to use their new
sanner& The dri*er is not part of the dri*er store and Nroup oli,
prohibits installation of additional dri*ers& What N: setting would ,ou
reommend hanging in order to enable the installation of this dri*er>
Ans"er' 8o N7: setting needs to be hanged& It would be better to installthe dri*er into the store& Alternati*el,! ,ou ould hange Allow installationof de*ies using dri*ers that math these de*ie setup lasses in Co%uter
Con>guration! selet Poli-ies! Ad%inistrati*e Te%lates! S&ste%! De*i-eInstallationHDe*i-e Installation Restri-tions=
uestion';ou deide to install this dri*er into the dri*er store& Assuming the
dri*er is in the @5Hsanner folder and the dri*er I8< +le is alled Sanner&inf!
what ommand would ,ou use>
Ans"er' Pnutil=e1e 3a D'
Ans"er'
Ensure write)ahing is enabled
0inimi(e paging
@istribute load aross all a*ailable dis1s
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Implement faster dis1s
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-onsider using solid state dis1s
-onsider implementing a performane)enhaning dis1 arra,
@efragment hea*il, used *olumes&
uestion';ou need to *iew the appliation log on another omputer without*isiting that omputer& Bow ould ,ou do this>
Ans"er' -on+gure e*ent forwarding and subsriptions for the remote omputer5
1. :n the remote omputer! run "inr% Bui-9-on>g&
2. :n the remote omputer! add ,our omputer aount to the loalAdministrators group&
3. :n ,our omputer! run "e-util B-&
4. -on+gure the e*ent log settings on ,our omputer&
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Troubleshooting and Supporting Windows 7 in @
Lab Re*ie" uestions and Ans"ers
Lab A' Resol*ing 2ard"are De*i-e and De*i-e Dri*er Issuesuestion' In the lab! how did ,ou reo*er the omputer with the problematide*ie>
Ans"er' "ninstalling the de*ie and restarting the omputer resol*ed the problem&
uestion' What other mehanisms did ,ou attempt>
Ans"er' Answers will *ar,! but might inlude Safe 0ode! $ast Mnown Nood! or
Windows #eo*er, En*ironment .#E/&
Lab ' Troubleshooting Per+or%an-e3Related Issues Otionaluestion' In the lab! ,our user omplained of poor performane& What did ,oudiso*er>
Ans"er' All omponents were aPeted to some e'tent&
uestion' What omponent was aPeted the most>
Ans"er' 0emor, were impated most seriousl,&
uestion' What solutions or mitigations would ,ou reommend>
Ans"er' #un the demanding appliation on a more powerful omputer! or
add proessor
and memor, apait, to the e'isting omputer .the former
being somewhat unrealisti/&
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0odule Troubleshooting Net"or9 Conne-ti*it& Issues
Contents'
Lesson ('Troubleshooting 8etwor1 -onneti*it, Issues @(
0odule #e*iews and Ta1eawa,s @$
$ab #e*iew Ouestions and Answers @)
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Troubleshooting and Supporting Windows 7 in
$esson 2
Troubleshooting Net"or9 Conne-ti*it& Issues
Contents'
@etailed @emonstration Steps @6
Additional #eading @5
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to get a displa, of the T- port J onnetion&
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4eri+& >re"all -on>guration
1. -li1 Start! and in the Sear-h bo'! t,pe !indo"s Fire"all "ith Ad*an-edSe-urit&! and then pressEnter&
2. In Windows g disla&dns! and then press Enter& ;ou
an see the intranet reord in the ahe&
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Test na%e resolution "ith nsloo9u
1. At the ommand prompt! t,pe nsloo9u n&-3d-.! and then press Enter&
2. At the ommand prompt! t,pe nsloo9u ;d. n&-3d-. J >le=t1t! and then pressEnter&
3. At the ommand prompt! t,pe notead >le=t1t! and then press Enter&
4. Ciew the information and then lose notepad&
4ie"ing NetIOS na%es
1. At the ommand prompt! t,pe NTSTAT ;n! and then press Enter& This displa,s the
loall, registered 8etI:S names&
2. At the ommand prompt! t,pe NTSTAT ;-! and then press Enter& This displa,s an,ahed reords&
3. At the ommand prompt! t,pe NTSTAT ;R! and then press Enter& This
purges the ahe and preloads an, #E tagged items from $0B:STS into
ahe&
4. At the ommand prompt! t,pe NTSTAT ;-! and then press Enter& There are noremaining entries&
Note #e*ert all *irtual mahines&
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Additional Reading
Troubleshooting IP*@ Conne-ti*it&
@ownload the ortOr, tool from the 0irosoft @ownload -enter website at
http5go &mir osoft&omfwlin1>$in1I@?4=46&
http://go.microsoft.com/fwlink/?LinkID=154516http://go.microsoft.com/fwlink/?LinkID=154516http://go.microsoft.com/fwlink/?LinkID=1545168/10/2019 6293a Enu Companion
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Module Re*ie"s andTa9ea"a&s
Re*ie" Buestions
uestion';ou must reon+gure a lient omputerKs I*= on+guration! but,ou do not ha*e time to *isit the omputer& What tool ould ,ou use! from the
ommand line! to reon+gure the lient omputer>
Ans"er' "se the netsh&e'e ommand5
netsh interfae ip*= add dnsser*er name?U$oal Area -onnetion 2Uaddress?4&4&4=&4 inde'?2
netsh interfae ip*= set address name?U$oal Area -onnetion 2U soure?stati
address?4&4&4=&4 mas1?2&2&2& gatewa,?4&4&4=&4&
Note ;ou will need to use winrs&e'e to e'eute this ommand5 winrs
)r5ser*erVname ommand&
uestion'To run the ommand)line tools! what would ,ou need to do at theremote omputer>
Ans"er' Enable #emote 0anagement5 run winrm ui1on+g
uestion' A lient omputer has obtained an I address of 469&2=&4&37& What would,ou do>
Ans"er' -he1 that the @B- ser*er is online! that it has suient sope
addresses a*ailable!and that it is aessible from the problemati
omputerKs subnet&
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Lab Re*ie" uestions andAns"ers
uestion' In the lab! ,our user omplained of being unable to log on&
What solutions did ,ou attempt>
Ans"er' Answers will *ar,! but ma, inlude he1ing that the domainontroller was operational&
uestion' What solution was suessful>
Ans"er' #eon+guring the I*= settings for the lient omputer! ideall, b,
enabling the @B- ser*ie on @-4! and disabling it on SC#4&
uestion' In the lab! ,our user omplained of being unable to onnet to the
Intranet& What solutions did ,ou attempt>
Ans"er' Answers will *ar,! but might inlude tr,ing the onnetion from
another omputer
.-$2/&
uestion' What solution was suessful>
Ans"er' "pdating the erroneous reord in @8S&
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0odule 6Troubleshooting Re%ote Conne-ti*it& Issues
Contents'
Lesson .5 Troubleshooting C8 -onneti*it, Issues 0/
Lesson 6'Troubleshooting "ser Issues b, "sing #emote Assistane0@
Lesson @' Troubleshooting 8A Issues 0$
Lesson 0'Troubleshooting @iretAess Issues 5/
0odule #e*iews and Ta1eawa,s 5(
$ab #e*iew Ouestions and Answers 56
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Troubleshooting and Supporting Windows 7 in0
$esson 4
Troubleshooting 4PN Conne-ti*it& Issues
Contents'
@etailed @emonstration Steps 0.
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Detailed De%onstration Stes
De%onstration' 2o" to Create a 4PN Conne-tion
Setu
gure dial3in settings +or users
1. Swith to the 8;-)@-4 *irtual mahine&
2. -li1 Start! point to Ad%inistrati*e Tools! and then li1 A-ti*e Dire-tor& Users andCo%uters&
3. In the na*igation pane! e'pand Contoso=-o%! and then li1 Mar9eting&
4. In the results pane! double)li1 Ada% Carter&
5. In the Ada% Carter Proerties dialog bo'! li1 the Dial3in tab&
6. 8otie that the 8etwor1 Aess ermission defaults to -ontrol aess through 8S
8etwor1 oli,& -li1 O?&
7. @ouble)li1 the Mar9eting seurit, group! and then li1 the Me%bers tab&
-lose the 0ar1eting
roperties dialog bo'&
8. -lose Ati*e @iretor, "sers and -omputers&
Con>gure routing and re%ote a--ess as a 4PN ser*er1. Swith to 8;-)SC#4&
2. -li1 Start! point to Ad%inistrati*e Tools! and then li1 Ser*er Manager& TheSer*er 0anager opens&
3. In the Ser*er 0anager .8;-)SC#4/ list pane! right)li1 Roles! and then li1
Add Roles from the onte't menu& The Add #oles Wi(ard appears& -li1 Ne1t&
4. :n the Sele-t Ser*er Roles page! selet Net"or9 Poli-& and A--ess Ser*i-es! andthen li1 Ne1t&
5. :n the Introdu-tion to Net"or9 Poli-& and A--ess Ser*i-es page! li1 Ne1t&
6. :n the Sele-t Role Ser*i-es page! selet the Net"or9 Poli-& Ser*er and
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Routing and Re%ote A--ess Ser*i-es he1 bo'es! and then li1 Ne1t&
7. :n the Con>r% Installation Sele-tions page! li1 Install&
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Troubleshooting and Supporting Windows 7 in
8. :n the Installation Results page! *erif, Installation su--eeded appears in thedetails pane! and then li1 Close&
9. -lose the Ser*er 0anager& The 8etwor1 oli, and #outing and #emote Aess
Ser*ies roles are installed on 6293A)8;-)SC#4&
10.-li1 Start! and then li1 Ad%inistrati*e Tools&
11. gure and Enable Routing and Re%ote A--ess&
13. -li1 Ne1t on the wi(ardKs !el-o%e page&
14. :n the Con>guration page! li1 Custo% -on>guration! and then li1 Ne1t&
15. :n the Custo% Con>guration page! selet the 4PN a--ess he1 bo'! and then li1Ne1t&
16. In the Routing and Re%ote A--ess Ser*er Setu !iard! li1 Finish&
17. In the Routing and Re%ote A--ess dialog bo'! li1 O?&
18. In the Start the ser*i-e dialog bo'! li1 Start ser*i-e&
19. In Routing and Re%ote A--ess! in the na*igation pane! right)li1 N7C3S4R. lo-al!li1Proerties! and then li1 the IP*@ tab&
20. -li1 Stati- address ool! and then li1 Add&
21. In the Ne" IP*@ Address Range dialog bo'! in the Start IP address bo'! t,pe
./=./=/=$/& In theNu%ber o+ addresses bo'! t,pe (0! and then li1 O?&
22. -li1 O?! and then li1 Start! point to Ad%inistrati*e Tools! and then li1
Net"or9 Poli-& Ser*er&The 8etwor1 7oli, Ser*er administrati*e tool appears&
23. In the list pane! e'pand Poli-ies! and then li1 Net"or9 Poli-ies&
24. #ight)li1 the Conne-tions to Mi-roso+t Routing and Re%ote A--ess ser*er poli,!and then li1Disable&
25. #epeat for an, remaining poliies&
Con>gure a 4PN client
1. Swith to the 8;-)-$4 omputer! log oP! and then log on using the followingredentials5
"ser name5 Ada%
assword5 Pa88"/rd
@omain5 Contoso
2. -li1 Start! and then li1 Control Panel&
3. In the -ontrol 7anel! li1 4ie" net"or9 status and tas9s&
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Troubleshooting and Supporting Windows 7 in
4. In the 8etwor1 and Sharing -enter window! under Change &our net"or9ingsettings! li1 Set u a ne" -onne-tion or net"or9&
5. In the Set U a Conne-tion or Net"or9 dialog bo'! li1 Conne-t to a "or9la-e!and then li1Ne1t&
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6. :n the Do &ou "ant to use a -onne-tion that &ou alread& ha*eK page! li1 8e't&
7. In the Conne-t to a !or9la-e dialog bo'! li1 the Use %& Internet -onne-tion4PN option& When prompted! li1 Ill set u an Internet -onne-tion later&
8. In the T&e the Internet address to -onne-t to page! speif, an Internet address of
./=./=/=..and a Destination Na%e of 2! and then li1 Ne1t&
9. :n the T&e &our user na%e and ass"ord page! lea*e the user name andpassword blan1! and then li1 Create&
10. -li1 Close in the Conne-t to a !or9la-e dialog bo'&
11. In the 8etwor1 and Sharing -enter window! li1 Change adater settings&
12. :n the Net"or9 Conne-tions page! right)li1 2! and then li1 Conne-t&
13. "se the following information in the Conne-t 2 te't bo'es! and then li1 Conne-t5
"ser name5 Ada%
assword5 Pa88"/rd
@omain5 Contoso
14.The C8 does not onnet beause there is no mathing poli,& -li1 Close&
To reare +or the ne1t de%onstration
When ,ou +nish the demonstration! lea*e the *irtual mahines running&
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$esson 3
Troubleshooting User Issues b& Using Re%oteAssistan-e
Contents'
@etailed @emonstration Steps 00
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Detailed De%onstrationStes
De%onstration' 2o" to Use Re%ote Assistan-e Otional
Setu
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9. In the !indo"s Re%ote Assistan-e dialog bo'! li17es&
10. Swith to 8;-)@-4&
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11. In Word! li1 the Re*ie" menu! and then selet the te't in the doument window&
12. In the menu! li1 Ne" Co%%ent! and then t,pe This is ho" &ou la-e a-o%%ent in ado-u%ent&
13. -li1 the ursor elsewhere in the doument window&
14. In the !indo"s Re%ote Assistan-e ; 2eling Ada% Carter menu! li1 Chat&
15. In the bottom -hat window! t,pe Does that helK! and then press Enter&
16. Swith to 8;-)-$4&
17. :bser*e the message&
18.T,pe7es: than9s! press Enter! and then in the Menu! li1 Sto sharing&
19. -lose all open windows&
20. @isard the +le hanges! and then log oP 8;-)-$4&
21. Swith to 8;-)@-4&
22. -lose all open windows! and then log oP 8;-)@-4&
When ,ou +nish the demonstration session! re*ert the *irtual mahines to their initial
state b, ompleting
the following steps5
23. :n the host omputer! start B,per)C 0anager&
24. #ight)li1 5(,6A3N7C3DC. in the 4irtual Ma-hines list! and then li1 Re*ert&
25. In the Re*ert 4irtual Ma-hine dialog bo'! li1 Re*ert&
26. #epeat these steps for both 6293A)8;-)SC#4 and 6293A)8;-)-$4&
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$esson =
Troubleshooting NAP Issues
Contents'
Ouestion and Answers 0)
Additional #eading 0,
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uestions and Ans"ers
Dis-ussion' 2o" !ould 7ou Use NAPK
uestion' -an ,ou en*ision using 8A> If so! what 8A enforement
method would be suitable>
Ans"er' @isuss with the lass whether their organi(ations use a 8A
solution or are onsidering using one& "se this as the opportunit, for
students to disuss how the, might use 8A in their own en*ironments& If
neessar,! start the ball rolling with omments about ,our own approah&
Also disuss the enforement method the, are using or onsidering using!
and wh,& This is an opportunit, to ensure the students understand how
eah enforement method wor1s! and what the, need to implement it&
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Additional Reading
est Pra-ti-es +or Troubleshooting NAP
;ou an +nd out more about the rele*ant netsh ommands on the 0irosoft
Teh8et website at5 http5go &mirosoft&o mfwlin1>$in1I@?42 J797&
http://go.microsoft.com/fwlink/?LinkID=128797http://go.microsoft.com/fwlink/?LinkID=128797http://go.microsoft.com/fwlink/?LinkID=1287978/10/2019 6293a Enu Companion
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Troubleshooting and Supporting Windows 7 in 5
$esson
Troubleshooting Dire-tA--ess Issues
Contents'
Additional #eading 5.
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Troubleshooting and Supporting Windows 7 in
Module Re*ie"s and Ta9ea"a&s
Re*ie" Buestionsuestion' "sers are omplaining that the, are unable to onnet to the
orporate networ1 using C8s following reent +rewall on+guration
hanges& The team responsible for
implementing seurit, poliies hasdetermined that onl, T- port ==3 is allowed through into the internal
networ1& Whih tunneling protool supports this restrition>
Ans"er' SST7 uses BTT7S o*er T-7 port ==3&
uestion' A user from aounts has attempted to onnet to the orporate
networ1 using a C8! and 1eeps reei*ing error J& To help resol*e the issue!
what would ,ou attempt>
Ans"er' Ensure the appropriate ports are open on an, +rewalls5
T5
Ans"er' Administrators are also members of the -ontoso group! and
therefore the +rst poli, ondition is met& The seond poli, is not
proessed& The solution is either remo*e the administrators from the
-ontoso group! or else hange the poli, order so that the FadministratorG
poli, is +rst in the list&
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Lab Re*ie" uestions andAns"ers
uestion' In the lab! ,our user omplained of being unable to aess the
intranet& What solutions did ,ou attempt>
Ans"er' Answers will *ar,! but ma, inlude he1ing the ser*er)side andlient)side C8 settings&
uestion' What solution was suessful>
Ans"er' Enabling the lient)side 8A omponents&
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0odule 7Troubleshooting Logon and Resour-e A--ess Issues
Contents'
Lesson .5 Troubleshooting "ser $ogon Issues 50
Lesson ('Troubleshooting "ser ro+le Issues 5$
Lesson 6'Troubleshooting
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$esson 4
Troubleshooting User Logon Issues
Contents'
Ouestion and Answers 55
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uestion and Ans"ers
Dis-ussion' Causes o+ Logon Issues
uestion' What are some logon problems that users ma, e'periene>
Ans"er'
Some of the reasons a user might be unable to log on inlude5
Inorret password& 0an, users aidentall, t,pe in the wrong password or
forget their password& It is partiularl, ommon for users to forget their
password after being fored to hange it& In this senario! the user password
ma, need to be reset&
$o1ed aount& If a user attempts to log on with an inorret password
too often! then the aount is lo1ed for a period of time& When the
aount is lo1ed! the user is unable to log on e*en with the orret
password& When an aount is lo1ed! it an be unlo1ed b, an
administrator with appropriate Ati*e @iretor, permissions! or the useran wait until the aount unlo1s automatiall,! t,piall, after 4)3
minutes&
E'pired aount& The user aounts for man, ontrat wor1ers are on+gured
to e'pire on the date when the ontrat ends& Sometimes ontrats are
renewed and the e'pir, date on the aount is not updated& After the e'pir,
date! the users annot log on! so the e'pir, date of the user aount must
be hanged&
@eleted aount& "ser aounts aidentall, deleted b, networ1
administrators must either be rereated or restored from a ba1up&
$ogging on loall,& -hanges to the user interfae in Windows 7 ma1e it
muh less li1el, that a user will attempt to logon loall, instead of to the
domain! howe*er! it ma, our an,wa,& Ensure that users with domain user
aounts are logging on to the domain&
-orrupted omputer aount& When a omputer aount is no longer *alid for a
domain! then users annot use that omputer aount to aess domain
resoures beause the omputer is not trusted b, the domain& To resol*e this
problem! re%oin the omputer to the domain&
Inorret @omain 8ame S,stem .@8S/ settings& When a omputer is
on+gured to use an inorret @8S ser*er! the omputer is annot +nd
domain ontrollers to perform the logon proess& To resol*e this problem!on+gure the omputer to use an appropriate @8S ser*er&
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$esson 2
Troubleshooting User Pro>le Issues
Contents'
Ouestions and Answers 5)
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uestions and Ans"ers
Dis-ussion' Issues "ith User Pro>les
uestion' What are some of the issues that an our that relate to user pro+les>
Ans"er5 Slow logons& If roaming user pro+les are implemented! logons ma, be
signi+antl, slower! beause the pro+le was opied from the networ1during part of the logon proess& This is t,piall, a problem onl, when
users store large +les in the pro+le! suh as on the des1top or in a loal
0, @ouments& :utloo1 ahed mailbo'es are stored in the user pro+le&
-orrupted roaming pro+les& A orrupted roaming pro+le results when there
are problems sa*ing hanges to a roaming pro+le during logoP& T,piall,
this is aused b, an appliation not losing orretl,& When a pro+le is
orrupted! it ma, not be updated the ne't time a user logs on! or the user
ma, reei*e a prompt as1ing whether the loal or the networ1 pro+le
should be used&
@efault pro+les do not ha*e orporate standard settings& The +rst time users
log on! their pro+le is reated from the default pro+le& The default pro+le on
a omputer does not ontain appliation settings and ustomi(ations! suh as
a default sa*e loation in Word& As a result! the pro+le for a user must be
updated after it is reated&
0ahine speifi settings do not roam& Whereas a roaming user pro+le
allows user settings to mo*e between omputers! the roaming user pro+le
does not ontain an, omputer)spei+ settings suh as appliations or
hardware dri*ers& Some user settings! suh as shortuts to appliations!
ma, not be *alid on all omputers to whih a user logs on& In*alid shortutsare still shown! but ha*e an ion indiating that the, are in*alid& #egistr,
settings for non)e'istent appliations are ignored&
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$esson 3
Troubleshooting File A--ess Issues
Contents'
Ouestions and Answers $/
@etailed @emonstration Steps $.
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Troubleshooting and Supporting Windows 7 in $
uestions and Ans"ers
Dis-ussion' Issues "ith File A--essuestion' What are some of the issues that an our with +le aess>
Ans"er'
0issing dri*e mappings& If dri*e mappings are missing! users annot
aess their +les& This is t,piall, due to errors in on+guring the dri*e
mappings&
@isonneted networ1 dri*es& After logging on! dri*e mappings an appear as
disonneted& This is t,piall, due to networ1 onneti*it, problems&
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2. -li1 the Targeting button&
3. In the Targeting Editor window! li1 Ne" Ite%! and then li1 Se-urit& Grou&
4. In the lower pane! ne't to the Grou bo'! li1 the button&
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5. In the Selet Nroup window! t,pe %ar9eting! and then li1 O?&
6. In the Targeting Editor! li1 O?&
7. In the 05 roperties window! li1 O?&
8. -lose all open windows&
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$esson =
Troubleshooting File Per%issions Issues
Contents'
@etailed @emonstration Steps $@
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Detailed De%onstration Stes
De%onstration' Cal-ulating Ee-ti*e Per%issions
De%onstration Stes
Note ;ou reuire the 6293A)8;-)@-4 and the 6293A)8;-)-$4 *irtualmahines toomplete this demonstration& $og on to the *irtual mahinesas Contoso
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$esson
Troubleshooting Printer A--ess Issues
Contents'
Ouestions and Answers $5
@etailed @emonstration Steps $$
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Detailed De%onstration Stes
De%onstration' Adding a Printer Dri*er to a Net"or9 Printer
De%onstration Stes
Note ;ou reuire the 6293A)8;-)@-4 *irtual mahine to omplete thisdemonstration& $og on to the *irtual mahine as Contoso
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Module Re*ie"s and Ta9ea"a&s
Re*ie" Buestions
uestion' A user has alled the help des1 and omplained about not being
able to aess some +les& After the all was passed to ,ou! ,ou determined
that the user was not added to the orret group& After adding the user to
the orret group! the user is still unable to aess the +les& What other
step is reuired>
Ans"er' After adding a user to a group! the user must log oP and log
on to update the seurit, to1en that ontains group membership
information&
uestion';ou are distributing new laptop omputers to e'euti*es in
,our organi(ation& Is an, additional on+guration reuired to allow
them to log on b, using their domain user aount and password whenthe, are out of the oe>
Ans"er' 8o& -ahed redentials are enabled b, default& The last 4 logonsare ahed&
uestion';our organi(ation has reentl, introdued roaming user
pro+les to support users who mo*e between omputers that are inubiles& Some users report *er, slow logon and logoP times& Where
would ,ou start the troubleshooting proess>
Ans"er' Slow logon and logoP with roaming user pro+les often is the
result of large +les in the pro+le& ;ou should in*estigate the si(e of the
pro+le and determine if there are large +les that an be remo*ed&
uestion';ou are distributing new laptop omputers to e'euti*es in
,our organi(ation& ;ou ha*e redireted the 0, @ouments folder to
eah userKs home folder to ensure that the information is ba1ed up&What feature do ,ou need to implement to allow the e'euti*es to
aess these +les when the, are tra*elling without aess to the
networ1>
Ans"er';ou need to enable oine +les for the share! and *erif, that is
enabled in Windows 7& ;ou also need to pro*ide instrutions for
e'euti*es on how to use S,n -enter&
uestion' A olleague has on+gured a new networ1 printer with an I
address& Be wants users to print diretl, to the printer o*er the networ1
rather than print b, using a print ser*er& "sers will add this printer
manuall,! onl, if it is reuired& Wh, is the on+guration a onern>
Ans"er' When a printer is aessed diretl, o*er the networ1 b, its I
address! Windows 7 treats it li1e a loal printer& If a new printer dri*er
needs to be installed! a standard user
aount does not ontain the
neessar, permissions to add the dri*er& A networ1 printer
shared from a
print ser*er installs the printer dri*er without reuiring user input&
uestion' :ne department in ,our organi(ation is using a new appliation
that reates two folders in the root of the dri*e -& :ne folder is for the
program e'eutables! the other folder is for program data& What +lespermissions do ,ou need to on+gure for these folders>
Ans"er' "sers need #ead and E'eute permission for the folder with
program e'eutables& "sers need 0odif, permission for the folder withprogram data& ;ou do not need to on+gure an, share permissions&
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Troubleshooting and Supporting Windows 7 in)
Lab Re*ie" uestions and Ans"ersuestion' Is the solution to E'erise 4 a tehnial solution>
Ans"er' 8o& The solution is to modif, user beha*ior to ensure that +les are
updated on the networ1& This inludes training the user to use S,n -enter to
resol*e onLits&
uestion' @o ,ou ha*e the permissions to implement the solution for E'erise
2 in ,our organi(ation>
Ans"er' Answers ma, *ar,! depending on the %ob desription of the
student and the organi(ationKs si(e& Students in smaller organi(ations
li1el, are able to perform these tas1s while students in larger
organi(ation are not! beause their %ob roles are more speiali(ed&
uestion' Should users store +les in 0, @ouments>
Ans"er' Nenerall, spea1ing! +les should onl, be stored in 0,
@ouments if the folder has been redireted to a +le share& ;ou an use
oine +les to pro*ide similar funtionalit, to storing 0, @ouments
loall, for roaming users&
uestion' In E'erise =! what proess did ,ou follow to +nd the reuired permissionhange>
Ans"er' Answers ma, *ar,! but should inlude *iewing ePeti*e 8T
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0odule JTroubleshooting Se-urit& Issues
Contents'
Lesson (5 #eo*ering it$o1er)7roteted @ri*es )(
0odule #e*iews and Ta1eawa,s )0
$ab #e*iew Ouestions and Answers )5
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Troubleshooting and Supporting Windows 7 in
$esson 2
Re-o*ering itLo-9er3Prote-ted Dri*es
Contents'
@etailed @emonstration Steps )6
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4. -lose the it$o1er @ri*e Enr,ption window&
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5. -li1 Start! point to All Progra%s! li1 A--essories! and then li1 Co%%andPro%t&
6. At the ommand prompt! t,pe the following ommand and the press Enter& ;ou
are reuired to do this at a ommand line beause the graphial interfae for
it$o1er does not allow ,ou to selet a Lopp, dis1 for storing the 1e,5
%anage3bde=e1e 3on C' 3r 3s9 A'
7. #ead the ontent in the ommand prompt window& The reo*er, 1e, is listed here&
8. #estart 8;-)-$4 to omplete the enr,ption proess for -5&
Sa*e the re-o*er& ass"ord to >le
1. :n 8;-)-$4! logon as Contoso
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Module Re*ie"s and Ta9ea"a&s
Re*ie" Buestions
uestion' An emplo,ee that the organi(ation reentl, dismissed had
used E
Ans"er' 8o& A Windows Y omputer an use the it$o1er To No
#eader to aess the ontents of the "S Lash dri*e! but will not be
able to sa*e hanges ba1 to the dri*e& This ma1es it impratial for
mo*ing +les ba1 and forth between two omputers where wor1 needsto be done&
uestion' A user in purhasing aesses *arious websites to order
supplies& She is onerned that her ations on these sites ma, beinseure& What two wa,s an she identif, a website as using Seure
So1ets $a,out .SS$/ to enr,pt data ommuniations>
Ans"er' Internet E'plorer shows a lo1 ion when a site is aessed b,
using SS$& Additionall,! if the "#$ for the website starts with https5
then it is using SS$&
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Lab Re*ie" uestions and Ans"ersuestion' Is the solution to E'erise 4 a tehnial solution>
Ans"er' 8o& The solution is to modif, user beha*ior to ensure that +les are
updated on the networ1& This inludes training the user to use S,n -enter to
resol*e onLits&
uestion' @o ,ou ha*e the permissions to implement the solution for E'erise
2 in ,our
organi(ation>
Ans"er' Answers ma, *ar,! depending on the %ob desription of the
student and the organi(ationKs si(e& Students in smaller organi(ations
li1el, are able to perform these tas1s while students in larger
organi(ation are not! beause their %ob roles are more speiali(ed&
uestion' Should users store +les in 0, @ouments>
Ans"er' Nenerall, spea1ing! +les should onl, be stored in 0,
@ouments if the folder has been redireted to a +le share& ;ou an use
oine +les to pro*ide similar funtionalit, to storing 0, @ouments
loall, for roaming users&
uestion' In E'erise =! what proess did ,ou follow to +nd the reuired permissionhange>
Ans"er' Answers ma, *ar,! but should inlude *iewing ePeti*e 8T
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0odule 9Troubleshooting Oerating S&ste% and Ali-ationIssues
Contents'
Lesson .5 Troubleshooting Appliation Installation Issues ))
Lesson 6' Appl,ing Appliation and Windows "pdates ,.
0odule #e*iews and Ta1eawa,s ,6
$ab #e*iew Ouestions and Answers ,@
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uestion and Ans"ers
Dis-ussion' Ali-ation Delo&%ent Issues
uestion' What are some reasons that appliation deplo,ment or installationma, fail>
Ans"er'
Insuient permissions&
Standard users are unable to perform manual installations of appliations
beause the, do not ha*e the neessar, permissions to modif, s,stem
+les& Automated installations a*oid this problem b, installing appliations
on the loal s,stem as a user with administrati*e permissions&
0issing dependenies&
0an, appliations reuire additional software! suh as operating s,stem
features! to funtion&
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Troubleshooting and Supporting Windows 7 in ,
Additional Reading
Troubleshooting !indo"s Installer Issues
;ou an *iew a list of Windows Installer error odes on the 0S@8 website at
http5go &mirosoft&o mfwlin1>$in1Id? 24=7=&
http://go.microsoft.com/fwlink/?LinkId=214074http://go.microsoft.com/fwlink/?LinkId=214074http://go.microsoft.com/fwlink/?LinkId=2140748/10/2019 6293a Enu Companion
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$esson 3
Al&ing Ali-ation and !indo"s Udates
Contents'
Ouestions and Answers ,(
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Troubleshooting and Supporting Windows 7 in
uestions and Ans"ers
Dis-ussion' !h& Are Ali-ation Udates I%ortantKuestion' Wh, are appliation updates important>
Ans"er' Appliation updates an pro*ide5
Seurit, +'es& Software without updates ma, be *ulnerable to e'ploitation from
malware&
ug +'es& "pdates often +' software Laws that impat funtionalit,&
Enhaned features& "pdates ma, pro*ide enhaned features to e'pand
the apabilities of an appliation&
Enhaned performane& "pdates ma, enhane the performane of an
appliation so it performs tas1s more ui1l,&
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Lab Re*ie" uestions and Ans"ersuestion' If ,ou are using WS"S to distribute updates to lients! how often
should ,ou test and appro*e updates>
Ans"er' "pdates should be tested as ui1l, as possible after the, are
released from0irosoft& T,piall,! 0irosoft releases updates one per
month&
uestion' @oes ,our organi(ation ha*e a s,stem so that it an reogni(e
when one troubleshooting ation reates another problem>
Ans"er' Answers ma, *ar,! but most organi(ations should ha*e some
sort of ti1et)tra1ing s,stem to allow support staP to identif, reent
hanges that ma, be ausing a urrent problem&
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Resour-es
Contents'
0irosoft $earning 96
Tehnet and 0S@8 -ontent 97
-ommunities 97
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Mi-roso+t LearningThis setion desribes *arious 0irosoft $earning programs and oPerings&
0irosof t S1ills Assessmen ts
@esribes the s1ills assessment options a*ailable through 0irosoft
0irosoft $ earning
@esribes the training options a*ailable through 0irosoft Z fae)to)fae or self)paed
0irosoft - e rt i+ation ro g r am
@etails how to beome a 0irosoft -erti+ed rofessional! 0irosoft -erti+ed
@atabase Administrators! and more
0irosoft $earning Support
To pro*ide omments or feedba1 about the ourse!
send e)mail to mailto5supp ort[ msoursewa re& om
To as1 about the 0irosoft -erti+ation rogram .0-/!
send e)mail to mailto5mphelp[miros oft&om
http://www.microsoft.com/learning/assessment/http://www.microsoft.com/learning/http://www.microsoft.com/learning/mcp/default.aspmailto:[email protected]:[email protected]:[email protected]://www.microsoft.com/learning/assessment/http://www.microsoft.com/learning/http://www.microsoft.com/learning/mcp/default.aspmailto:[email protected]:[email protected]8/10/2019 6293a Enu Companion
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Te-hnet and MSDN ContentThis setion inludes ontent from Teh8et and 0S@8 for this ourse&
Module .
0irosoft :perations
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Send Us 7ourFeedba-9
;ou an searh the 0irosoft Mnowledge ase for 1nown issues at 0irosoft Belp and
Support before submitting feedba1& Searh using either the ourse number and
re*ision! or the ourse title&
Note 8ot all training produts will ha*e a Mnowledge ase artile \ if
that is the ase! please as1 ,our instrutor whether or not there aree'isting error log entries&
Course"are Feedba-9
Send all ourseware feedba1 tosupport[msou r seware & om&We trul, appreiate
,our time and ePort& We re*iew e*er, e)mail reei*ed and forward the information onto the appropriate team& "nfortunatel,! beause of *olume! we are unable to pro*idea response but we ma, use ,our feedba1 to impro*e ,our future e'periene with
0irosoft $earning produts&
Reorting Errors
When pro*iding feedba1! inlude the training produt name and number in the
sub%et line of ,our e) mail& When ,ou pro*ide omments or report bugs! please
inlude the following5
1. @oument or -@ part number
2. age number or loation
3. -omplete desription of the error or suggested hange
lease pro*ide an, details that are neessar, to help us *erif, the issue&
I%ortant All errors and suggestions are e*aluated! but onl, those that
are *alidated are added to the produt Mnowledge ase artile&
mailto:[email protected]:[email protected]:[email protected]