6 Secrets of Transformational Leadership YB Senator Dato’ Sri Idris Jala Minister in the Prime Minister’s Department, CEO of Performance Management and Delivery Unit (PEMANDU), Malaysia
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6 Secrets of
Transformational Leadership
YB Senator Dato’ Sri Idris Jala
Minister in the Prime Minister’s Department,
CEO of Performance Management and Delivery Unit (PEMANDU), Malaysia
What is Transformation?
Doing
• Transformation entails fundamental changes in:– The way the organisation DOES its business (Doing)
– The CHARACTER of the organisation (Being)
It is not about minor tweaking!
It becomes a totally
different
organisation
It operates its business
totally differently
Being“Character”
Doing“Action”
Fundamental change of your action, will result in change of your organisation’s character
The Transformation Formula
Doing
(Action)
drivesBeing
(Character)
� Turnaround programme is an excellent way to change the doing side of the equation
� Transformational Leadership develops via the following formula:
“Acting your way into a new way of being”“Acting your way into a new way of being”
Malaysia’s Transformation Has Begun…
1 Malaysia(People First, Performance Now)
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10th & 11th Malaysia Plan
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National
Transformation
Policy
GTP Delivered 121% Of Its Target
NKRA Overall Performance 2010
Urban Public Transport
Crime
NKPIs 2010 Actual
107%
168%
International Panel Review Committee
1
Sir Michael Barber Partner, McKinsey UK; ex-Head of Prime
Minister’s Delivery Unit (PMDU) of Tony Blair Administration
Michael HershmanCo-founder of Transparency International; Current CEO of the Fairfax Group
Ravi BalakrishnanIMF Resident
Representative, Singapore
Sergei DodzinSenior Economist, Asia & Pacific Department – International Monetary Fund
Rural Basic Infrastructure
Education
Low Income Household
Corruption
91%
156%
79%
121%
Overall Composite Scoring 121%
Stephen SedgwickAustralian Public Service
Commissioner
Kwak Seung-Jun Chairman Presidential Council for Future and Vision
2Agreed Upon Procedure (AUP)
Game of
Transformational Leadership:
Secret #1
Game of
the Impossible
Transformational Leaders make the
“impossible” happen
� Stand-based future – “managing the present from the future”
� Set “Olympic” targets (very few precedence,
11
2� Set “Olympic” targets (very few precedence, difficult to justify)
� Conquer the fear of failure – conversations!
� Create a game so large, it will consume you
22
33
44
Rakyat are supportive of GTP
They are happy
84%Agreed
75%
1
2
8,500
Everyone thought GTP 2010 targets were
impossible…
with the initiatives
under the NKRAs
75%Agreed
But can we deliver big results fast ?
31%Agreed
And are confident we will deliver
71%Agreed
2
3
4
8,500attended
(KL, KK, Kuching)
Crime rose for 3 years prior to GTP
Types of crime211,645209,582196,780
209,825▪ Theft
▪ Snatch theft
▪ Motorcycle theft
▪ Car theft
▪ Van/lorry/heavy machinery theft
▪ Break-in (night)
Violent
crimes
Property
theft
200820072006 20091
� Robberies without firearms
� Gang robberies without firearms
▪ Robberies with firearms
▪ Gang robberies with firearms
▪ Assault
▪ Rape
▪ Murder
▪ Break-in (night)
▪ Break-in (day)
Hotspot-based deployment
Pre-NKRA
• 1 Contingent, 5
Districts
• 22 Balai’s (Stations)
• 501 Sectors
• 1 Contingent, 5
Districts
• 22 Balai’s (Stations)
• 11 hotspots, eg
Pudu, Bukit Bintang
NKRA Approach
The Kuala Lumpur Story ILLUSTRATIVE
• 2,892 police officers
deployed for street
patrolling
Pudu, Bukit Bintang
• 2,892 police officers
deployed to patrol
at hotspots
5.8 police officers
assigned to patrol Bukit
Bintang every day
263 police officers
assigned to patrol Bukit
Bintang every day
Large-scale mobilisationin three 3 waves
From the Jungle
to the City
14,222 7,402 8,140+ + = 29,764
From Non hotspot
to Hotspots
From Back-Office
to Front-line
to the City
▪ 14,222 officers deployed
to 50 crime hotspot area
–KL: 2,892
–Selangor: 5,223
–Johor: 3,366
–P. Pinang: 2,741
▪ 7,402 personnel
reassigned from back-
office to front-line
▪ 4,013 civil servants
transfer to PDRM Balai
back-office
▪ 8,140 Polis Hutan deployed
to fight crime in hotspots
on rotation
–Each rotation with Kuala
Lumpur (1,000), Selangor
(1,000), Johor (1,000), and
Pulau Pinang (1,000)
209,825
177,520
-15%
-32,305
38,037
24,837
- 35%
-13,193
CrimeCrime
2010 Full Year Results
(January – December 2010)
15% drop in
Index Crime
Jan-Dec 2009
Jan-Dec 2010
Jan-Dec 2009
Jan-Dec 2010
35% drop in
Street Crime
Anchoring
Transformational Leadership:
Secret #2
Anchoring
on KPIs
ETP: Anchoring on GNI per capita
� Decompose the recommendations / projects into
contribution to GNI per capita
� Make each lab member accountable to the justify
the contribution to GNI per capita
11
2 the contribution to GNI per capita
� The whole lab members should and challenge the
proposals by the private companies or
recommendations
22
33
NUMBERS DO NOT LIENUMBERS DO NOT LIE
523
USD billions
Nominal GNI
Incremental GNI impact of ~USD 250 billion
by 2020
112
86
2020 GNI
per capita:
USD 15,000
CAGR
~6%
188
112
2020 GNI
Target
Entry Point
Projects
(EPPs)
Growth in
other
sectors
138
2009 GNI Business
Opportunities
(BOs)
11 Sector NKEAs
1 2 3
Discipline
Transformational Leadership:
Secret #3
Discipline
of Action
Discipline of Action
Agree what constitutes success and measure
Breakdown action plans into detailed activities
Plan and track results, alongside action plan
1
2
3 Plan and track results, alongside action plan
Roll your sleeves and get into the details
THIS IS REALLY HARD BUT EXCITING WORK!THIS IS REALLY HARD BUT EXCITING WORK!
3
4
Examples of Discipline of Action:
Lab Action Plans
Actual example
Must clearly nail down the action plans in the lab :
•What activities required?
•When is the estimated date of completion?
•Who will do the work?
•What is the estimated investment / budget required?
Actual example
taken from
Crime Lab
Discipline of action requires constant
monitoring e.g. via Blackberry
Weekly reports
xxx
Leverage + Discipline of Action
Ministerial
Meetings1
•NKRA front-line•~500,000 at federal
and state level•(1.2 million civil
Problem Solving
Meetings (PSM)2
Dis
cip
lin
e o
f A
cti
on
Meeti
ng
s
Weekly
(6-7 hrs / week)
Weekly
•(1.2 million civil servants)
•Ministry •DMO +
Ministerialteams
•PEMANDU
•DPM /• Cabinet
Delivery Task Force
(DTF) Meetings3
Dis
cip
lin
e o
f A
cti
on
Meeti
ng
s
Monthly
(6-8 hrs /
month)
ETP Governance Structure to ensure delivery
ETP Updates,
Annual Report
Economic Council
Monthly, Annual
Secretariat
Economic Council
NKEA
Steering
Committee
EPP / BO
owners
Weekly
Monthly
Year-round
Respective Ministries /
EPP owners
Lead
Ministries
Investment
Committee
Monthly Bi-Monthly
Situational
Transformational Leadership:
Secret # 4
Situational
Leadership
Change leadership style based on team development
Dissatisfaction Resolution ProductionOrientation
Productivity (Competence)
Situational Leadership
STAGE 2 STAGE 3 STAGE 4STAGE 1
Morale (Commitment)
Directive Style Empowering Style
Winning
Coalition
Transformational Leadership:
Secret # 5
Coalition
Winning Coalition
No man is an island
GLC – Conflicting shareholders’ requirement i.e. government versus investors; business versus politics
Investor Relations
1
2 Investor Relations
Staff Engagement
Collaboration with competitors
IT’S ALL ABOUT MANAGING POLARITIESIT’S ALL ABOUT MANAGING POLARITIES
2
3
4
> We conducted town halls, labs, Open Days
Divine
Transformational Leadership:
Secret # 6
Divine
Intervention
Two Experiential Human Paradigms
Human beings have limited
control / influence over
what happens 40%controllable
60%uncontrollable
11
Life is a continuous
reduction of options time
controllable uncontrollable
22
How do you obtain divine intervention ?
On values and actions –
Be a Good Human Being
Ethics – Operate from the “White”,
11
22
white
Ethics – Operate from the “White”,
not from the “Black” / “Grey”
Self Renewal – Solitude & Reflection
(Theory of Enough)
22
33
grey
black
Recap: The 6 Secrets of Transformational Leadership
The Game of Impossible
KPI Anchorage
Discipline of Action
30
Discipline of Action
Situational Leadership
Winning Coalitions
Divine Interventions
Malaysia in Transition…
1 Malaysia(People First, Performance Now)
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10th & 11th Malaysia Plan
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National
Transformation
Policy
THANK YOU+ www.pemandu.gov.my/etp+ www.pemandu.gov.my/etp
+ www.pemandu.gov.my/etp/blog
+ www.facebook.com/etpmalaysia
+ @etp_roadmap
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