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5 Steps for building strong relationships with your clients “It is 4-6 times more expensive to acquire than to keep”
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5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Jul 12, 2015

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Page 1: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

5 Steps for building strongrelationships with your clients

“It is 4-6 times more expensive to acquire than to keep”

Page 2: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

1 Reward, don’t promote

2 Be useful

3 Don’t appeal to your own authority

4 Work with, not for

5 Be transparent

5 Steps

Page 3: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Reward, don’t promote

1

Page 4: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Thoughtful gifts

=

Best way to retain clients

Page 5: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Don’t give the same gifts to your clientsthat you hand out at a trade show.

Page 6: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Current clients need to be retained,not sold on your services!

Page 7: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Time consuming

1

Expensive shipping

3

Hard to decide

2

Giving personalized gifts is difficult

Page 9: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

We have curated gifts forany type of client!

Page 10: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Saves you time

1

Ensures your client

gets a great gift

Take care of the

delivery & costs

3 4

Saves you money

2

Spoil

Page 11: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Be useful

2

Page 12: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Send relevant content

Page 13: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Provide informationabout your service.

Page 14: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Don’t overload your clients with information.

Page 15: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Don’t appeal to your own authority

3

Page 16: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Don’t talk down to your clients!

Page 17: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Listen to them and explain whatcan or can’t be done.

Page 18: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Good communication is key

Page 19: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Work with, not for

4

Page 20: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Create a team dynamicwith your client

Page 21: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Get the client on boardand excited.

Page 22: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Push towards the same goal… together!

Page 23: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Be transparent

5

Page 24: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

If something can’t be done… speak up.

Page 25: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Nobody likes surprises.(bad ones… duh!)

Page 26: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Don’t string your clients along.

Page 27: 5 Easy Tips on Improving and Maintaining Your Relationships With Your Clients.

Bad news is better to hearat the beginning!