4.4.4 Work at Height and Fall Protection Procedure

79 Schools Rooftop Solar PV Project SHECON

Safety-related work practices shall be employed to prevent electric shock or injuries resulting

from electrical contacts.

1. Live parts to which an employee may be exposed shall be de-energized by a qualified

employee before the employee works on or near them unless a greater hazard is

introduced. The qualified employee shall test to ensure that the previously energized part

is de-energized. Using an appropriate tester rated for the voltage.

2. If it is not feasible to de-energize exposed live parts, other safety-related work practices

shall be used to protect the exposed employees. Only qualified maintenance employees

are allowed to work where exposed to energized equipment. Procedures utilized to

perform this work shall include special precautionary techniques such as use of personal

protective equipment, insulating and shielding material and insulated tools. Special

precautions are important when working with DC positive grounded systems. An Energized

Work Permit shall be completed and authorized prior to working on energized parts over

250 volts with the exception of troubleshooting or voltage testing.

3. Work on or near exposed live parts is not permitted without proper illumination.

4. Conductive apparel such as chains, watches, rings or necklaces shall not be worn while

working on or near exposed electrical parts.

5. Interlocks shall not be bypassed unless a qualified person is temporarily working on the

equipment and alternative safe procedures are in place. In equipment rated at more than

600 volts, interlocks shall NEVER be bypassed. Arc rated ports may be installed on medium

voltage equipment to avoid removing covers for infrared testing.

6. Electrical disconnect switches and breakers shall be labeled including the voltage, name of

device controlled and other pertinent information i.e. main disconnect, motor control

switch etc.

7. Access to electrical switches, control devices and meters shall be kept free of obstructions

with a minimum of 3 feet clear.

• Power and Lighting Circuits

This Includes use of circuit breakers and fuses.

1. Load rated circuit breakers shall be used for opening and closing circuits. Fuses, terminal

lugs and cable splice connections shall not be used to make or break load.

2. Circuit breakers, motor control switches and other electrical disconnects should be

operated by standing to the side. Keep your body away from the front of breakers,

switches and disconnects when energizing and de-energizing.

3. After a faulted circuit has been de-energized by a circuit protective device, the circuit shall

not be reenergized until it has been determined safe to do so by a qualified employee.

4. Only qualified employees may perform testing work on electrical circuits. Test equipment

shall be rated for the voltage to which they will be connected. Work on or near exposed

energized shall only be conducted by qualified electrical personnel. Technicians working

on DC cells may be qualified for that function but not qualified for other AC applications.

5. Electrical equipment capable of igniting a spark shall not be used near flammable,

combustible or ignitable material.


4.4.4 Work at Height and Fall Protection Procedure: Scope

To achieve a safe working environment to personnel working at heights in accordance with

national and International Safety Regulations.

Purpose

To provide guidelines necessary for the provision of maximum fall protection for all personnel

working at 1.8 meters above the ground and more where an injury might happen due to a fall

onto ground, machinery, steel, etc.

Abbreviations

• OSHA: Occupational Safety & Health Administration

• CFR: Code of Federal Regulations.

• OHSE: Occupational Health, Safety & Environment.

• HSE: Health, Safety and Environment.

References

• OSHA 29 CFR parts: 1926.502 & 1915.159 & 1926.760.

Procedure:

Installation of guardrail system

Rooftops must be provided with edge protection by means of a guardrail system to reduce the probable

falls from the roofs in all schools. The guardrail system will be designed and installed utilizing vertical steel

post bases (anchored into the roof edge parapet with bolts or welding) and utilizing steel wire as the

horizontal members to compete the guardrail.

The installation of the PV panels and the guardrail system shall be coordinated to ensure that the

guardrails are installed before the start of any other construction on the rooftops.

The height of the guardrail will be a minimum of 105-cm or as indicated in the Jordanian Construction and

Fire Codes

The design of the steel wire system shall be such to ensure that the system is capable of withstand the

weight of a standard person and the pressure required, similarly as performed for fall protection systems

(lifeline systems). To ensure adequate protection, the tension (kgs) of the steel wires after installation

must be verified with specialized devices and tools.

When guardrails are not provided, the following alternate procedure shall be followed:

• Instructions

▪ All personnel, on this project shall wear an approved full body harness fitted with a

lanyard. In certain risky jobs two lanyards should be fitted. The lanyards have to be fitted

with shock absorbers.


▪ Workers shall make maximum use of primary fall protection systems such as scaffolds,

aerial lifts, personnel hoists, etc. These systems shall be equipped with complete working

/ walking surfaces free of floor openings, standard guardrail systems, toe-boards and safe

means of access / egress.

▪ Personnel traveling or working in elevated areas where a fall exposure exists shall make

use of secondary fall protection in securing their safety lanyard at all times to a structure,

lifeline or approved fall arresting device capable of supporting 2450 kg.

▪ Personnel working from or traveling in powered work platforms or personnel lifting /

hoisting devices shall also properly secure their safety lanyards.

▪ Fall protection devices such as lifelines, safety harness / lanyards, etc. shall be inspected

daily for damage and / or deterioration. Defective equipment shall be removed from

service and given to the HSE personnel.

▪ Fall protection devices and systems shall not be used for any other purpose other than

employee safeguarding.

▪ Workers shall comply with the requirements in this project as a minimum for fall

protection.

• Fall Protection Device:

▪ Primary Fall Protection System

• These systems provide walking and working surfaces in elevated areas that are free

from floor openings and are equipped with standard guardrail systems on all open

sides and with closure apparatus for ladder openings. These systems include but are

not limited to scaffolds, pencil boards, aerial lifts (JLG, scissors lifts, manifolds etc.)

and other approved personnel hoisting devices.

• Standard guardrail systems and other work platforms and surface protection shall be

in accordance with International Standards.

• Floor opening / whole covers are used to close openings and holes in floors, platforms

and walkways. These covers must be capable of supporting the maximum potential

load of 484 Kg per square meter. The cover must completely cover the opening / hole

and be secured against accidental displacement. These covers must be marked “HOLE

COVER - DO NOT REMOVE”.

▪ Secondary Fall Protection Systems - Safety Harness / Lanyard systems

• These systems shall be worn and used as a backup to primary fall protection systems

noted above and in the absence of primary systems. The fall protection lanyard shall

be attached to the D-ring located in the middle back of the safety harness.

• D-ring located at the waist shall only be used for positioning and with rail type ladder

climbing devices.

• Work positioning lanyards are to be attached to D-ring at the waist belt location.

Positioning lanyards need not be of shock absorbing type and shall not be used for

fall protection. The positioning lanyard shall always be backed up by a properly

secured shock absorbing fall protection lanyard.

• Lifelines.


▪ Lifeline systems are points of attachment for fall protection lanyards and must be capable

of supporting at least 2450 kg. Lifelines may be mounted either vertically or horizontally

and are generally intended to provide mobility to personnel working at elevated areas.

▪ Horizontal lifelines must be of at least three eighth inches (3/8”) wire rope cable properly

supported to withstand at least 2450 kg impact. Softeners shall be used.

▪ Horizontal lifelines should be positioned so as to provide points of attachment at waist

level or higher (preferably above head height) when personnel utilizing them.

▪ Lifelines shall not be used for any purpose other than fall protection.

▪ Horizontal lifelines shall be installed and maintained by the HSE personnel.

• Lifeline placement installation

▪ Horizontal Lifelines

• All horizontal lifelines placed in skeletal steel structures (e. g. pipe racks, etc.) shall be

three - eight (3/8”) cable as a minimum and shall be secured on each end by at least

two (2) cable clamps. Intermediate support shall be adequate to minimize sag and

vertical deflection under loading and softeners shall be used.

• Horizontal lifelines shall be installed and maintained by the HSE personnel.

• Priority shall be given to lifeline placement as structures are erected

• Lifelines shall be arranged to prove adequate mobility in all areas of the structure while

maintaining 100 % fall protection for personnel.

• Lifelines should be arranged to provide tie off points at least waist high or above head

height for personnel using them.

• Lifelines shall not be used for any purpose other than fall protection.

• Personnel installing lifelines shall be protected from falls at all time by tying off to

structural steel etc.

• HSE personnel shall schedule regular documented inspections of all lifelines at least

weekly.

▪ NOTE: SOFTENERS SHOULD BE USED WHERE LIFELINES CONTACT SHARP EDGES SUCH AS

BEAM FLANGES

▪ Retractable Reel Lifelines if applicable

▪ Retractable lifeline devices shall be attached to support capable of withstanding 2450 kg

impact loading.

▪ Retractable lifeline devices shall be secured by means of shackles and wire rope chokers.

Rope (Synthetic or natural fiber) shall not be used to secure these devices.

▪ Each retractable lifeline device shall be equipped with a rope tag line for extending the

device to elevations below the point of attachment.

▪ Retractable lifelines where considered necessary shall also be used to provide fall

protection to structural steel workers during erection prior to installation of other fall

protection systems.

• Ladders

▪ All ladders will be of sound construction (Aluminum Preferable) and will be properly

maintained and in accordance with International Safety Regulations.


▪ Ladders will be inspected and logged once per quarter. They shall be inspected before

and after use and any observed defect remedied at once.

▪ The best angle for easy use and security is about 75 degrees to the horizontal, i.e. one

meter out of for each four meter up.

▪ Contractor /Operator shall train its personnel to detect defects in wooden and metal

ladders.

▪ For all electrical work, non-conductive ladders will be used (e.g. wood ladders)

▪ For un-caged ladders over 6 meters, the person climbing the ladder shall be tied off with

safety harness to a retractable lifeline.

• Temporary work platforms / walkways

▪ Temporary work platforms / walkways shall be made to ensure all are equipped with solid

decks free of openings with scaffold grade planks and standard guardrail systems.

▪ Every temporary work platform or walkway must be provided with a safe means of access

/ egress.

• Personnel lifts / Hoisting devices

▪ Aerial Lifts (JLG Scissors, Snorkel, Man lifts, etc.)

• Personnel riding in or working from these lifts must secure their safety lanyard to the

lift basket at all times.

• Lifts shall be placed on solid level surfaces so as to eliminate possibility of overturning.

Note:

The use of safety belt for fall arrest is prohibited on the Project. Body harnesses with

lanyards are the only approved Fall Arrest System.

4.4.5 Lifting Operations Safety Procedure Scope

The scope of this procedure is to define methodologies, on managing and controlling lifting

operations, lifting gears and lifting appliances on the work sites of the Project, in compliance with

the HSE Policy.

Purpose

The main objectives of this procedure shall be, but not limited to the followings:

a) To outline the basic requirements in lifting operations, involving the use of cranes and other

lifting equipment used on construction sites of the Project.

b) To provide adequate guidelines, in order to eliminate or minimize exposure to risks, related

to lifting operations, so as to ensure that lifting is being carried out in such a way, that all personnel

involved, and others working in the vicinity are not endangered.

c) Ensure that all lifting operations shall be controlled and carried out by competent and

experienced personnel.

d) Ensure that all lifting operations the project relevant rules and regulations and Local Laws.


Abbreviations

• HSE: Health, Safety & Environment

• OSHA: Occupational Safety and Health Administration

• QA: Quality Assurance

• QC: Quality Control

• S.W.L: Safe Working Load

• W.L.L: Working Load Limit

• PTW: Permit To Work

References

• OSHA 29 CFR (Code of Federal Regulations) Part 1926 – Labor

Definitions

• Responsible Person: A person who has sufficient knowledge and training to be able to

recognize obvious defect, and is responsible for the “In Service” inspection of equipment.

• Competent Person: A person qualified to ensure the testing, examination and certification of

lifting equipment and who shall have the requisite knowledge and certify whether the lifting

equipment is free from patent defects and is suitable in every way for the duty for which is

required.

• Lifting Gear: Any item used to connect a load to a lifting machine or appliance, but which is not

in itself capable of providing any movement to lift or lower the load.

• Lifting Appliance: Any machine which is able to raise, lower or suspend a load, but excluding

devices machines incorporating a guided load and continuous mechanical handling, i.e.

conveyors and lifts.

• Crane Configuration: Crane configuration is referred to “such variables” as: Boom length, boom

angle, counterweight, outriggers extended etc. In another words, all items that affect the gross

capacity of the crane shall be taken into consideration prior to start any lift.

• In Service Inspection: A visual inspection performed by a responsible person, to check for

obvious signs of damage or wear that may affect the fitness for use of any equipment.

• Working Load Limit (W.L.L.): The maximum (safe working load), which the item of lifting

equipment has been designed to raise, lower or suspend.

• Safe Working Load (S.W.L.): The maximum load with reference to Manufactures design data,

as assessed by a competent person, is an item of lifting equipment that may raise, lower or

suspend under specified service conditions.

• The safe working load (S.W.L.) will normally be the same as the working load limit (W.L.L.),

where the term is used, but it may be less.

• Certificate of Test: A written or printed document, signed by a competent person, attesting to

the validity of the test performed.

• Testing: The application of a test load to demonstrate the structural competence of equipment

and its components.

• Certify: The authoritative act of documenting compliance with the Local Law requirements.


• Goal Post(s): Is a marker that is erected underneath overhead power lines to indicate the safe

working distance between the crane and the overhead line.

• Rigging Study: A work method statement used in conjunction with the Job Safety Analysis,

detailing the sequences of work, the weights involved, equipment to be used, precautions to

be taken, and persons employed to do the task.

General Requirements

• Crane Operators

Crane operators shall be appointed in line with the following requirements:

▪ Must be over 21 years of age. Competent, physically and mentally fit, tested and

capable to operate the crane safely.

▪ Full knowledge of the duties of Riggers and Banks-men, with full understanding

of signals used by them during lifting operation.

▪ Adequately trained and familiar, with the crane he is assigned to operate.

▪ Able to judge distances, height and clearances, and NOT be colour blind.

▪ Knows the means of escape (Just in case) and the proper use of fire extinguishers.

▪ Authorized and licensed to operate the crane, provide documents to prove he is

capable of operating heavy equipment.

▪ The authorized operator is responsible for the safe operation of the equipment.

He will ensure that all movements are made smoothly and at a safe speed. Project

speed limits must be observed. No riders are permitted on the equipment.

• Banks-men

All lifting operations shall be controlled by a trained banks-man. The banks-man shall

be a competent person for the tasks he is going to perform, he shall wear a high

visibility vest and shall be clearly visible to crane operator. The Banks-man can

exercise the following:

▪ Be trained, experienced and competent.

▪ Be able to determine the weight, center of gravity and characteristics of a load.

▪ Inspect and determine whether a wire rope, sling, or other piece of lifting

equipment is damaged or not fit for the purpose.

▪ Be familiar with the different and correct slinging techniques.

▪ Know the correct hand signals, so as to communicate safely and correctly with

the operator.

▪ Ensure that taglines are used on all loads.

▪ Be authorized by the Client to carry out the work.

• Safe Use of Lifting Equipment

▪ Only competent and qualified crane operators, with competent banks-man

riggers in attendance, shall be in control of all lifting and slinging operations.

▪ All personnel will be advised of the inherent dangers of lifting and slinging

operations, and never to stand below loads or be positioned between load and

movable equipment.


▪ Crane operator, riggers and banks-men, will ensure there is adequate room for

the lift to take place, without hitting persons or damaging equipment.

▪ Falls of materials or personnel can occur, if materials are stored or personnel are

working at heights. Therefore, materials shall be kept secure at all times, and fall

protection shall be in place while personnel are working at heights.

• Cranes

▪ The crane operator shall never the machine movement, until the nominated

banks-man is within his range of vision, or in radio contact, and the signal is given

and understood.

▪ Where several individuals are involved, the crane operator shall obey the signal

of the Banks-man ONLY. The only exception shall be in the case of an emergency,

when the crane operator can receive the Emergency Stop Signal from anyone.

▪ Risk: crane failure or malfunction due mechanical / hydraulic fault or driver error.

▪ Person at risk: crane operators, riggers, laborers, other persons within the vicinity

of the hazard.

▪ Precautions:

• All cranes will be maintained and inspected as per client maintenance an

inspection schedule.

• Crane operator will complete operator’s daily check-list.

• Operators will be qualified/trained personnel and hold appropriate license

for the crane being operated.

• Appropriate out-rigger pads to be used.

• Lifts shall not be left suspended or rigging for long periods of time, only for

the time required to place load in position.

• Access to areas where risk exists will be restricted by barriers, guards, and

warning signs and by close supervision.

• Personnel will be advised of risks through toolbox talks prior to

commencement of work.

• Working at Heights During Lifting Operations:

▪ Risk: Physical injury caused by falling from height.

▪ Persons at risks: Riggers and equipment installers.

▪ Precautions:

• Personnel involved in work at heights will be fit (mentally and physically) to

do so.

• Personnel will be properly trained for their tasks.

• Fall protection devices such as harnesses will be worn.

• Safety equipment will be checked by the user prior to work.

• No person will work or be left alone while working at height.

• A standby man will be present when personnel are working overhead.

• Chains


▪ Chains must be designed for the type of work for which they shall be used. Chains

must not be subjected to strain when it is in a knotted, kinked or twisted

condition.

▪ Chains must not be shortened or spliced by knotting, wiring or placing bolts

between links, proper clutches will be used.

▪ Chains must be inspected for damage, elongation of links hooks not properly

latched, and welds separating.

▪ Chains shall be inspected periodically,

• Slings and Shackles

▪ Always inspect slings and shackles before use, to ensure they are in good

condition. Cables and slings must be protected with softeners when passing over

sharp or machined edges of equipment.

▪ Slings and shackles shall be inspected monthly

• Wire Ropes

▪ Wire ropes and cables must be maintained, in accordance with the safety factor

recommended by the manufacturer.

▪ Wire ropes and cables shall be inspected by a competent person at the time of

installation, and during operations. They must be removed from load carrying

service, when detrimental wear and corrosion is evident.

▪ Wire ropes removed from service due to defects, shall be destroyed, plainly

marked or identified, as being unfit for further use on crane, or other load

carrying devices.

▪ Wire ropes shall be removed from service if they are, knotted, kinked, twisted,

frayed (broken stands), not properly swaged at the loop, burned or flattened.

▪ Connections, fittings, fastenings, parts etc. used in connection with wire cables

and ropes shall be of good quality, of proper size and strength, and installed in

accordance with the recommendations of the manufacturer.

• Restrictions to crane operations

▪ The most common restriction to crane operations is bad weather, specifically high

wind that can blow the load out of the safe operating radius, possibly resulting in

an overload situation.

▪ The maximum wind speed allowable is dependent on the actual crane design and

specifications.

▪ However, extreme caution should be exercised when carrying out lifting

operations in wind speeds exceeding 30 knots.

▪ When working in close proximity to overhead electric lines or cables, the crane

shall not be positioned closer to the plumb of the nearest line or cable than a

distance equal to the length of the crane Jib fitted, plus 6 meters measured along

the ground. See Working Near or Under Overhead Power Lines Procedure.

Procedure

• Lifting Procedure

▪ Lifting operation planning


• All lifting operations should be planned to ensure that they are carried out safely,

and that all foreseeable hazards are identified and all risks eliminated.

• Planning shall basically contain and consider the following steps:

Weight of the load * Size of the load

Method of lifting * Selection of appropriate rigging

Working radius * Positions of obstacles

Communication system * Weather conditions

Selection of equipment * Appropriate work permit

• The arrangements for the safe and efficient management of crane operations set out

in this procedure must be adhered to, in respect of all cranes brought to site.

o All cranes shall be correctly supported and all outriggers and other lifting aids

shall be deployed before lifting commences.

o Cranes and other side booms when used shall be positioned so that they lift

vertically and are not used to pull loads sideways.

o Mobile lifting equipment shall not be operated when the top of the job or fly-jib

can reach within 3m three meters of live overhead power cables.

o During lifting operations, no person shall be positioned beneath the load, hoist

or jib. Similarly, loads shall not be lifted over the heads of personnel.

o All lifting operations shall be controlled by a trained and competent Banks-man,

who shall be screened by the rigging department before being hired as a Banks-

man

o All mobile equipment must have reversing audible reversing alarms.

▪ Ground stability

• When planning a lift, consideration must be given to the ground conditions.

• Outrigger and track loading should be established before setting the crane, taking

into account the added weight when lifting operations take place.

• When sitting a crane in live operational areas and on concrete ground, the safe load

limits should be identified against the specification of the concrete, foundation etc.

of the area involved.

• For other areas the density and compaction qualities of the ground should be

assessed.

▪ Outriggers

• Outriggers must be fully extended as specified by the manufacturer of the crane.

• Sound timber packing or metal plates shall be positioned under each outrigger pad

to distribute the load.

• Outriggers must be extended on both sides when performing a lifting operation.

• Outriggers must be properly set and locked where locking devices are provided.

• The operator must ensure that the pad of each outrigger is positioned correctly and

safely before lifting a load.


▪ Testing & examinations

• Before being brought into use for the first time (manufacturer certification) must be

stamped or logged on the equipment.

• After any substantial alteration, or repair (as per relevant Local Legislation and Client

requirements).

• Cranes brought to site will be load tested by a third-party authority. They shall have

a load radius indicator fitted.

• Crane operators shall check their cranes daily, for oil, hydraulic oil, leaks, water etc.

• Cranes having their configuration changed, dismantled and re-erected, will also be

re-tested before put in use once again.

• The crane manufactures manual will be adhered to for ongoing maintenance and

repairs.

• No part of a crane which is subject to lifting stresses shall be altered, welded or

changed in any way without reference to the crane manufactures procedures and

instructions.

• Slings, shackles, belts spreader bars and any other piece of lifting equipment, shall

have a valid certificate.

▪ Safety Marking

• All mobile cranes shall have a conspicuously posted sign, stating the length or lengths

of the boom, which may be fitted, safe working load capacities at the appropriate

radius, and recommended operating conditions.

• Such instructions plaques shall be permanently affixed to the cab of the crane, in a

location readily visible to the operator, when seated in his control station (cabin).

• A sign warning of the danger of overhead power lines shall be mounted in each

crane.

▪ Working under Overhead Power Lines

• The area surrounding every power line is referred to as “the absolute limit of

approach”.

• It is strictly forbidden to move any crane boom or load line into this area, unless the

line has been either de-energized, insulated or isolated.

• Once the voltage has been identified, then height restricting facilities (Goal Posts),

shall be erected at both sides of the overhead lines, to indicate the safe working

distance.

▪ Wind Speed and Crane Operations

• All lifts above ground level, must account for the “Wind Force”, i.e. side loads, down

drafts, etc. as applied to the load and the boom.

• When wind velocities are above 32 Km/h (20 mph), the rated load and boom lengths

shall be reduced according to the manufacture’s specifications.

• NOTE: During windy wither Conditions, applicable measures shall be applied as

specified in the cranes/lifting equipment lift. Safe load chart.


4.4.6 Fire Prevention & Emergency Preparedness Procedure Scope

This procedure covers fire prevention and emergency preparedness on the Project at all work sites to

protect human bodies and property fire and emergency situation that might occur.

Purpose

• The main objective of this procedure is the safety and protection of all employees in the event

of fire specifically to prevent death or injury to personnel.

• To prevent the loss or damage to property. However, this issue is a secondary concern and is

to be considered only after personnel safety is assured.

• Ensure the safety of workers and others at Project site;

• Minimize risks to the public safety; and

Abbreviations

• HSE: Health, Safety and Environment

• OSHA: Occupational Safety & Health Administration.

• CFR: Code of Federal Regulations.

References

OSHA 29 CFR part 1910.157

• Access to fire equipment shall be kept clear at all times. If a road must be closed or an area

barricaded which will prevent access to firefighting equipment, then HSE supervisor must be

notified in advance.

Planning

Based on the identification of hazards and risks assessment performed for the project emergency

preparedness must be developed to mitigate related risks. Planning includes:

- Allocation of internal resources:

▪ First Aider

First aider is one of the construction team at installation site who obtained first aid

training and certificate but NOT, the HSE supervisor

▪ Fire Warden

Fire warden is one of the construction team at installation site who obtained

firefighting training and certificate It is recommended that all workers at site to be

trained on how to use fire extinguishers as an additional precaution

▪ First Aid Kit:


Adequate first aid kit must be available at each installation site. The kit must include

all items required according to local civil defense regulations and international

standards.

▪ Fire Extinguishers:

Each installation site must have fire extinguishers, the number and type of fire

extinguishers at each site (school) as follows:

• 1 powder fire extinguisher near work location at rooftop

• 1 CO2 fire extinguisher near work location at rooftop

• If there is a temporary store area at site, then a foam and CO2 fire extinguishers

must be available

▪ Evacuation Vehicle:

Contractor must have a standby evacuation vehicle all time at each construction

cluster sites

▪ Assembly Point:

In coordination with the school management, contractor / operator must define an

assembly point at each site. This point must be:

• Defined with a well visible sign

• Free of any obstacle and has an easy access

• Different and away from any defined assembly point at school for the students

and staff

• Not located at or near the access point to the school in order not to obstruct

movement of emergency response machineries if needed.

▪ Information Signs:

Contractor must install sufficient and well visible information signs related to

emergency response. These signs include at the minimum:

• Contact details and phone number for:

o First Aider(s)

o Fire Warden(s)

o HSE Supervisor

o Site Manager

o School management office

o Nearest civil defense department

o Nearest community medical center

o Nearest Hospital

o Related Municipality

o Nearest Police Station

- External Resources:

External emergency resources are those Massader, contractor must ensure are available

and coordinated with in order to utilize when needed to response for emergency

situation. These resources are:


▪ Civil Defense / Fire Fighting Department

▪ Medical Centers:

▪ Hospitals:

▪ Police Station:

Procedure

• Portable Fire Extinguishers

▪ Portable fire extinguishers are designed for small fires because of their short period of

discharge.

▪ Hand held extinguishers such as the 5 and 12 Kg. dry chemical types, or CO2

extinguishers can be easily used by one person.

▪ Contractor must provide their own fire extinguishers and not to use fire extinguishers of

the school

▪ Location:

• Portable fire extinguishers should be located so the maximum travel distance for

employees is 23 meter each way or less.

• When possible, extinguishers should be located and mounted near doors or other

avenues of access.

• Fire extinguishers should not be stored on the floor, pavement or ground because of

the increased probability of bottom corrosion. It is best to mount them so the top of

the extinguisher is no more than 1 meter above the floor.

▪ Inspection - Portable Extinguishers

• All portable fire extinguishers shall be inspected at least monthly by the fire warden

• Make sure the hose is not severely cracked, broken or damaged.

• Make sure the nozzle (cartridge-type extinguisher) works freely and is clear of

restrictions.

• Make sure the extinguisher is not damaged, rusted or corroded, particularly on the

bottom.

• Check the pressure on the gauge to ensure it is adequate (stored pressure and

wheeled units only).

• Record Keeping

The following records are required:

• Each extinguisher should have a securely attached that indicates the month and year the

annual service was performed and the initials of the person who did the work. The tag

or label should indicate if the extinguisher was recharged.

• A record of monthly inspections shall be recorded on a FIRE / SAFETY. Discrepancies must

be noted, and the CHECKLIST must be signed, dated and given to the appropriate

Supervisor.


• All records of inspection and service shall be kept by the HSE Department to the end of

the project construction, and during operation it shall be kept for 3 years.

• Designated Assembly Areas:

• In the case of emergency, HSE officer at site issue the evacuation order and all

employees are to gather at the allocated Assembly points.

• After this order has been issued, immediate accounting for all personnel shall be

made in order to ensure that no one has been left or entrapped in the hazardous

area.

• All personnel who are not located at the assembly point within 2 minutes of the

order will be presumed injured or trapped in the area where they have last been

assigned to work at. HSE officer shall report all missing individuals to the site

manager within 3-5 minutes after the evacuation order was issued.

Installation Site Emergency Action Plan

Each installation site must develop a site-specific emergency action plan based on the above procedure.

This plan comprises of a set of forms that need to be filled by the Contractor HSE Officer in coordination

with the Site Manager. A template for Emergency Response Action Plan is at Annex 5.

4.4.7 Incident and Accident Management Procedure Scope

This document covers the reporting requirements and the principles of accident investigation and

analysis in the Project.

Purpose

• The purpose of this procedure is to control the basic elements required to maintain an

accident/ incident investigation system and the implementation of the relevant corrective

action.

• This procedure also covers the reporting and analysis for near misses that can happen within

the working environment.

• This procedure includes indictors for the efficiency of accidents / incidents management at

site to inform management in order to take further actions as needed.

Abbreviations

• HSE: Health, Safety and Environment

• OSHA: Occupational Safety & Health Administration

Definitions

For the purpose of this procedure the following technical definitions will apply.

• An incident is defined as any personal injury, disease or death resulting from an occupational

accident; an incident is therefore distinct from an occupational disease, which is a disease


contracted as a result of an exposure over a period of time to risk factors arising from work

activity. An incident includes near-misses, accidents, lost-time accidents and fatalities.

• A lost-time incident (LTIs) is the incapacity to work for at least one full workday beyond the day

on which the accident or illness occurred. Excluding fatalities

• Lost workdays are the number of workdays (consecutive or not) beyond the date of injury or onset

of illness that the employee was away from work.

• The number of lost time incidents (LTIs) recorded per million man-hours worked.

Procedure

• Introduction

▪ The commitment to careful reporting and investigation of accidents / incidents involving

injury, property damage, and production interruption is a major factor in accident

prevention. The accident investigation process provides the accurate, information

needed to prevent recurrences.

▪ Serious Injuries include:

• Fatalities or serious injury to personnel

• Injuries requiring medical attention which results in lost time (Lost time accident)

• Damage in any amount to existing equipment / property in excess of $5,000.

• Fires where life or equipment is in jeopardy.

• Accidents involving cranes and or heavy equipment.

▪ Every accident / incident consists of a cause and a result. An accident involving a slight

injury may reveal as many constructive conclusions as the investigation of any accident

involving a fatality.

▪ Lessons learned from accidents require that a retrieval system of information must be

set up and records must be kept of injury and damage experience.

▪ Any delay in immediate action prevention, will lead to diminished and unclear facts.

• Reports and Records

▪ An immediate oral report will be made to the Project Manager in the case of:

• All fatal injuries.

• All serious injuries (lost Time Accidents).

• Any damage to the project, equipment and materials.

• All fires.

▪ Initial oral reports of such incidents will be followed by a written report include detailing

circumstances, corrective action taken and action recommended to prevent a

recurrence.

▪ In the cases of serious accidents, a fully detailed account of the circumstances with

witnesses’ statements and descriptive photographs if allowed shall be made.

▪ In addition to the reports mentioned above a general report will be sent to HSE Advisor

and Project Manager, at the end of each month.

• Near Miss Investigation


Near Miss Investigations will be conducted in order to provide facts rather than faults. The

point of such investigations is to prevent recurrence of similar incidents.

• Accident Investigation

▪ Accident Investigations will be conducted in a manner that will provide facts rather than

faults. The point of such investigations is to prevent recurrence of similar accidents. Each

accident will be followed by an investigation.

▪ The main purposes of an accident investigation are:

• To find the causes so that similar accidents can be prevented.

• To determine the point where 'unplanned' event took over from the planned

sequence of events.

• To recommend the corrective action to be taken.

• Reporting Personal Injury

▪ In the event of any injury the injured person will immediately by the First Aider at Site.

▪ The First Aider will immediately notify the HSE supervisor, who will ensure that the

documented details are correct

▪ The First Aider responsible for first aid treatment will record details of the injury on the

First Aid Accident Form

▪ All the Accidents have to be recorded on the 'Daily Accident Register', which is to be sent

to the HSE supervisor on a daily basis.

▪ If the injury is minor the injured person will be sent back to work after treatment.

▪ If the injured is transported to the hospital, a designated person will accompany the

patient and stay with him to ensure proper treatment.

▪ All completed forms will be returned to the HSE supervisor. Any comments from the

hospital will be communicated to the injured person's foreman / superintendent, and

Site manager

• Reporting Property Damage

▪ It is important that immediate notification is made verbally to the Project HSE supervisor,

Site manager, and Project administrator as notification to the Insurers is essential within

24 hours of the incident.

▪ Copies of all reports will be sent to:

• Project Manager

• HSE Advisor

• Project Administrator

▪ All Property Damage must be reported no matter how small the damage is. Photographs

have to be taken in order to assess the damage at the time of accident, and if possible,

photos are taken before removal or rearrangement of material on-site.

▪ Estimates of the damage are always necessary but under no circumstances will these

estimates be discussed with any third party.

▪ Repairs will not be carried out until clearance is given by the Project Management.

However, if danger prevails immediate action will be taken to render the area safe.

▪ The Project Administrator will execute all reports and communications with the insuring

company.


Reporting of HS Indictors

Along with the monthly HSE statistical report defined in Component 4 of this ESMS, the below indicators

form that monitor the performance and reflects the efficiency of incident /accident management must be

submitted to Massader by the Contractor.

Table 7: Monitoring and Performance Indicators

This reporting period

Reporting period- 1 year

ago (not cumulative)

Reporting period- 2 years

ago (not cumulative)

Report TOTAL

numbers for each

parameter

Direct employees (Massader

Staff)

Contractor employees


Staff)



Staff)


Total number of

workers

Total man-hours

worked - annual

Total number of

incidents 1

Total number of lost-

time incidents 2

Total number of lost

work days due to

incidents. 3

Frequency rate4

Fatalities

Vehicle collisions5

1 An incident is defined as any personal injury, disease or death resulting from an occupational accident; an incident is

therefore distinct from an occupational disease, which is a disease contracted as a result of an exposure over a period of time to risk factors arising from work activity. An incident includes near-misses, accidents, lost-time accidents and fatalities. 2 A lost-time incident (LTIs) is the incapacity to work for at least one full workday beyond the day on which the accident

or illness occurred. Excluding fatalities 3 Lost workdays are the number of workdays (consecutive or not) beyond the date of injury or onset of illness that the

employee was away from work. 4 The number of lost time incidents (LTIs) recorded per million man-hours worked. 5 Vehicle Collision: When a vehicle (device used to transport people or things) collides (comes together with violent

force) with another vehicle or inanimate or animate object(s) and results in injury (other than the need for First Aid) or death.


4.4.8 Hot Works Scope

This procedure covers hot works; specifically welding on the Project at all work sites to protect human

bodies and property from any emergency situation that might occur.

Purpose

The purpose of these Welding Safety Procedures is to provide safety guidelines while performing

welding tasks on the project at all work sites.

Abbreviation

OSHA: Occupational Safety & Health Administration

Definitions

Welding: it is a joining process, in which metals or sometimes plastics are heated, melted and mixed to

produce a joint with properties similar to those of the materials being joined.

Welding fumes: they are a complex mixture of metallic oxides, silicates and fluorides, and are formed

when a metal is heated above its boiling point and its vapors condense into very fine particles.

Hazards: Hot work operations generate a variety of hazards: fire, explosion, toxic atmospheres,

ultraviolet radiation, and electric shock.

Procedures

• For potential health and safety hazards

▪ When performing maintenance or conducting any work within 12” of an exposed pinch point,

use lock-out procedures, and never put your hands or feet near an exposed pinch point or

gears.

▪ For electrical hazards, make sure that all electrical equipment and machines have plugs and

wires that are in good condition.

▪ For explosive hazards, make sure cylinders are stored and handled correctly. In addition,

proper grounding must be used.

▪ When exposed to high sound levels during work (exceeding 85 dB), hearing protection is

required.

▪ When using chemicals, understand the chemical(s) you are working in the vicinity of, consult

the MSDS and wear the appropriate PPE.

▪ While welding, ensure you are taking safety means to protect yourself from UV rays.

▪ When there is a risk of foot injury due to any recognizable hazards, approved protective

footwear is needed.

▪ For compressed gases, do not drop or keep near heat.

▪ Ensure that the work area is clear of combustible materials that could start a fire as a result

of welding sparks.

• Personal Protective Equipment (PPE)

▪ Safety glasses must be worn at all times I work area.


▪ Work boots must be worn at all times when working in an area, where there is risk of serious

foot injury due to materials falling onto the foot.

▪ Welding work gloves should be worn when there is a risk of hand injury during the course of

work tasks.

▪ Hard hats must be worn when working in an environment where there is a risk of objects

falling from above or where there is a high risk of striking your head on objects.

▪ Welding helmets must be kept in good shape and have protective lenses, meeting shade

selection requirements for the task.

▪ Protective clothing must be worn whenever cutting, welding and grinding is done. This

includes welding jacket, welding gloves and respirator.

• Welding fumes

▪ Follow manufacturer’s instructions, MSDSs and safety protocols to minimize the hazards of

welding gases.

▪ Use substitute materials such as water-based cleaners or high flash point solvents.

▪ Cover the degreaser baths or containers.

▪ Do not weld on surfaces that are still wet with a degreasing solvent.

▪ Do not weld near degreasing baths.

▪ Do not use chlorinated hydrocarbon degreasers.

▪ Have adequate ventilation in the workplace to prevent the displacement or enrichment of

oxygen and to prevent the accumulation of flammable atmosphere.

• Storage and handling of compressed gas cylinders

▪ Store cylinders in a clearly identified, dry, well-ventilated storage area, away from doorways,

aisles, elevators and stairs.

▪ Post “no smoking” signs in the area.

▪ Store cylinders in the upright position and secure with an insulated chain or non-conductive

belt.

▪ Secure the protective caps.

▪ Ensure that the area is well ventilated.

▪ In case of outside storage, place the cylinders on a fireproof surface and enclose in a tamper-

proof enclosure.

▪ Protect cylinders from contact with ground, snow, water, salt, corrosion and high

temperatures.

▪ Store oxygen and fuel gases separately.

▪ Do not drag, slide or drop cylinders. They can be rolled for short distances on their base.

▪ Never place cylinders on their sides as rollers to move equipment.

▪ Do not try to fill a cylinder or mix gases in a cylinder.


4.5 Stakeholder Engagement Framework

4.5.1 Project Overview The Palestine Investment Fund (PIF) signed an agreement with the Ministry of Education & Higher

Education (MoEHE) of Palestine to develop solar PV systems over the rooftops of 500+ public

schools in the West Bank – Palestine, with an average power output of 70 kW per school, through

an ambitious and long-term project that will be implemented over 4 years. The project will

approximately yield a total power output of approximately 32 MW when in operation stage. The

total power output will cover the consumption for all schools and supply Palestinian electrical

distribution companies (DisCos); governed by Power Purchase Agreements (PPAs) signed by

Massader and DisCos.

PIF will implement this project through Massader for Natural Resources and Infrastructure

Development (hereinafter referred to as ‘Massader’ throughout this report). Massader is a private

company and a fully-owned subsidiary of the Palestine Investment Fund (PIF).

The selected public schools for this project are distributed across several cities/areas within the

West Bank, which are:

• Al Khalil • Tubas • Ramallah • Halhul • Al Bireh • Qalqilya • Bethlehem • Jenin • Jerusalem • Salfit • Jericho • Qabatiya • Nabulus • Tulkarm

In accordance with the International Finance Corporation (IFC) Performance Standard 1:

Assessment and Management of Environmental and Social Risks and Impacts, stakeholder

engagement is defined as: “is the basis for building strong, constructive, and responsive

relationships that are essential for the successful management of a project's environmental and

social impacts. Stakeholder engagement is an ongoing process that may involve, in varying

degrees, the following elements: stakeholder analysis and planning, disclosure and dissemination

of information, consultation and participation, grievance mechanism, and ongoing reporting to

Affected Communities. The nature, frequency, and level of effort of stakeholder engagement may

vary considerably and will be commensurate with the project’s risks and adverse impacts, and the

project’s phase of development”.

With respect to this project; the level of potential environmental and social impacts is expected

to be relatively low to medium; as a result, stakeholder engagement will most likely become

frequent during the construction phase due to the nature of project activities, and will be

considerably scaled down during the operation phase.

In addition, stakeholders can be classified in terms of those that are potentially-affected by the

project and other interested (but not affected) stakeholders:


• Affected Stakeholders: people/organizations that might be directly affected by the project

and/or have been identified as most vulnerable to change. They need to be engaged in

identifying impacts and their significance, as well as in decision-making on management

measures. Examples of affected parties include: school students (males and females)/school

staff (males and females)/communities directly present within the project vicinity such as

businesses, farmers or others/parents of students/residents living within the direct vicinity of

the project area.

• Other Interested Stakeholders: People/organizations that are interested in the project and/or

could affect the project in some way. Examples of other interested parties include residents

of adjacent areas, the general public, local NGOs and community-based organizations,

enterprises, national and regional government, academic institutions, environmental

organizations, development agencies and programs, and others working at the regional,

national and international levels.

The Stakeholder Engagement Framework which is the subject of this document, will define

the stakeholder engagement principles that Massader will take across this project within each

school site so as to ensure a consistent approach at all school sites. It outlines general

principles and strategy to identify affected communities and other relevant stakeholders and

plans for an engagement that is compliant with the IFC Performance Standards (PRs),

specifically Performance Standard (1) (paragraphs 25 to 29) and Guidance Note (1):

Assessment and Management of Environmental and Social Risks and Impacts. (paragraphs

GN90 to GN96).

4.5.2 Scope This document is applicable to all project stakeholders throughout the life of the project which

mainly includes the following phases:

• Construction Phase: The main activities include: installation of the PV system

(PV modules, inverters and transformers), cable connections, mounting structure fixing,

inspection of the system, as well as commissioning and testing. The EPC Contractor will be

responsible for importing all required equipment into Palestine. The expected entry point is

Ashdod Port. Containers are then expected to be transported into the West Bank by trucks.

The average construction period for each school PV system is 5 months. The expected number

of workers during construction is approximately 6 per school site.

• Operation Phase: during operations the activities will be considerably scaled down and will

include operation and maintenance to the rooftop PV system and other electrical installations

related to the system.

• Decommissioning Phase: will include either (dismantling) or retrofit/upgrading of the system.

The design life of the project is not expected to be less than 15-20 years and will be renewed

upon mutual consent between Massader and the Palestinian Authorities/Ministries and

Discos. Therefore, the post-design life is expected to involve one of many scenarios such as:

rehabilitation, upgrading and modernization of the facility, or even retrofitting and addition


of new technology. Or Massader may opt for dismantling and project close-out. Such decision

will be determined in due course. As a result, the decommissioning phase will not be

considered in this report.

4.5.3 Objectives The main objectives of this Stakeholder Engagement Framework are:

• Identifying the main stakeholders of the project components and activities;

• Provide the opportunity for identified stakeholders to participate in the process of identifying

any potential impacts and/or concerns;

• Identify those environmental and social impacts/concerns which are considered to be of key

relevance and importance through a process of information disclosure and meaningful

consultation as per the World Bank’s Environmental and Social Framework requirements and

IFC Performance Standards;

• Ensure appropriate approach and adequate focus is adopted during the project

implementation;

• Ensure that the identified stakeholders are appropriately engaged on issues that potentially

affect them in addition to managing the Community Grievance Mechanism that will be

adopted by Massader during the project implementation, especially during construction;

• Define clear roles and responsibilities for the implementation of the Stakeholder Engagement

Framework;

• Guide the building of a mutually respectful, beneficial and lasting relationships with

stakeholders; and ensure that the community grievance mechanism is accessible.

4.5.4 Stakeholder Identification and Mapping This section aims to provide guidance to all third-party entities contracted for this project in

addition to project workers / staff to assist in carrying out the daily activities of the project.

To define a communication process in line with the World Bank and IFC requirements, this section

identifies stakeholder categories and affected parties and activities related to the project, as per

Table 8.


Table 8: Stakeholders Identification and Mapping

Stakeholder Group Stakeholders Level of Involvement in the

Project

Degree of Project

Influence:

High=H Medium=M

Low=L

Internal Stakeholders

Direct Workers This includes Massader’s male

and female employees involved

in this project. This includes

temporary and part-time

workers

Directly or Indirectly Affected

by the Project during all project

Phases.

Direct workers are employed by

the project developer who is

the primary responsible entity

for this project who will oversee

the overall performance during

all phases and will be the

primary responsible entity for

overall performance and

compliance with regulatory

requirements as well as IFC

requirements.

H

Contracted Workers /

Construction

Contractor/Sub-

Contractors

/Installation Team

Contracted Workers and those

employed by third parties such

as the Contractor and/or sub-

contractor. This includes

temporary and part-time

workers.


by the Project during

Construction / Installation

Phase.

Contractor workers are

responsible for complying with

all construction activities as per

the Contractor’s agreement

with Massader

H

Contracted Workers /

Operator’s O&M

Team

O&M Contractor workers

responsible for the operation

and maintenance of the PV

panels during the operation

phase of the project.


by the Project during the

Operation & Maintenance

Phase.

Contracted workers are

responsible for operation and

maintenance activities in

compliance with the agreement

between the Contractor and

Massader.

H



Project

Degree of Project

Influence:

High=H Medium=M

Low=L

External Stakeholders

Local Palestinian

Authorities

Ministry of Education & Higher

Education; The Environment

Quality Authority (EQA); and

other relevant Ministries such

as: Palestinian Energy and

Natural Resources Authority;

Ministry of Labor, Ministry of

Environmental Affairs, Water

Authority, Ministry of Health,

Ministry of Transport

Stakeholders that may influence

and make decisions on

Implementation of the Project

during all Project Phases.

Local authorities may impact the

project in terms of regulatory

requirements; as Massader will

have to ensure that the project

is in line with all local laws and

regulations.

The Ministry of Education &

Higher Education in particular is

a primary stakeholder since

schools benefitting from this

project fall within its jurisdiction

and it has agreed with Palestine

Investment Fund to develop the

project.

M to H

Municipalities Relevant municipalities /

districts where the beneficiary

schools are located.



implementation of the Project


M

School staff and

students

Male and female students

which are considered as

vulnerable groups as well as

(male and female school

staff), including all schools

under this project whether

male-only, female-only and

mixed schools.



implementation of the Project


School staff and students’ daily

activities may be directly or

indirectly affected by the

project mainly during

construction. It is expected that

they may be slightly disrupted

during construction works,

however this shall be managed

by the Contractor under

Massader’s supervision.

H



Project

Degree of Project

Influence:

High=H Medium=M

Low=L

Community Commercial businesses within

the direct vicinity of each

school; in addition to other

community members, residents

and student’s parents.

Stakeholders that may

influence and make decisions

on Implementation of the

Project during all Project

Phases.

Communities may be directly or

indirectly affected from

construction activities such as

transportation, traffic, noise.

Also, they may be positively

affected from the presence of

construction workers as their

businesses in the area can

benefit through provision of

certain services.

H

Electricity Distribution

Companies (Discos)

Each of the below Discos have

a number of Public Schools

falling under their jurisdiction:

• Jerusalem District Electricity

Distribution Company

(JDECO)

• Northern Electricity


(NEDCO)

• Hebron Electric Power

Company (HEPCO)

• Tubas Electricity


(TEDCO)

Potentially during Construction

if deemed necessary, but

mainly during Operation.

Discos as service providers will

be involved during the grid

connection process and

throughout the project’s

operation phase as they are

responsible to ensure the

provision of safe, secure,

reliable and high-quality

services in all electric sector

fields and to ensure the

compliance of the activities in

the sector.

H

Non-Governmental

Organizations (NGOs)

/ Community-based

Organizations (CBOs)

/ local cooperation

societies,

cooperatives,

associations


potentially have interest in the

project:

• Palestinian Environment

NGOs Network (PENGON),

Ramallah

• Water and Environmental

Development Organization

(WEDO), Bethlehem

Civil Society Organizations:

Stakeholders who are not

affected by the Project

Development but may be

potentially Interested in the

Project throughout any phase

given that Palestine is a water-

stressed area, and water will be

used to clean the PV panels

L



Project

Degree of Project

Influence:

High=H Medium=M

Low=L

• Ma’an Development Centre,

Ramallah

• Hayat Center for Civil

Society Development,

Nabulus

• YMCA (East Jerusalem, Beit

Sahour, Ramallah, Jericho)

Women Organizations:

• Palestinian Working

Woman Society for

Development, Ramallah

• Arab Women Union Society,

Nabulus

during operation and

maintenance phase.

Donors / International

Agencies providing

financing the project.

This includes international

funding agencies that may be

involved in this project: The

World Bank, International

Finance Corporation (IFC),

European Investment Bank

(EIB)


influence and make decisions

on implementation of the

Project during all Project

Phases.

The IFC is the primary funding

agency for this project, as a

result project documentation

and performance shall comply

with applicable IFC, EBRD and

EIB Standards listed at section

1.4.2

Other funding agencies may be

interested to fund a different

component of this project or

additional activities within the

same target areas.

H

International NGOs,

Agencies

Organizations such as: OXFAM,

World Vision, Engineers

without Borders, UNESCO, etc.

Stakeholders who are not

affected by the Project

Development but may be

potentially Interested in the

Project throughout any phase.

Such stakeholders may be

interested for research purposes

or including the education

sector in future projects.

L


The stakeholder engagement activities will be carried out as follows:

• Project stakeholders and all parties affected or interested to this project will be identified;

• An on-site EHS coordinator from the contractor will be assigned as a focal point for each

installation school site.

• Stakeholder meetings and any engagement activities will be conducted, and their results

will be communicated;

• Disclosure of relevant project information helps communities and other stakeholders

understand the risks, impacts and opportunities of the project. By providing communities

with access to relevant information such as the purpose, nature, and scale of the project;

the duration of proposed project activities; as well as any risks to and potential impacts

on such communities and relevant mitigation measures, the envisaged stakeholder

engagement process; and the community grievance mechanism; stakeholder

expectations will be better managed throughout the project in addition to facilitating the

communication process leading to better project outcomes;

• Stakeholders affected by or who influence the project works will be consulted; and

• Any public information relating to the project will be disclosed and made easily accessible

where applicable.

4.5.5 Stakeholders Engagement Action Plan Stakeholder engagement will be carried out by Massader internally and externally, and the

Contractor shall be involved in the process during the Construction Phase, however during the

Operation and Maintenance Phase, the stakeholder engagement responsibility will reply on the

O&M Contractor together with Massader. The table below presents a proposed plan for

stakeholder engagement and the activities to be performed throughout the project in addition to

stakeholder communication techniques to ensure that all stakeholders are informed of the

project and are engaged and aware of their rights and the mechanism for voicing out their

concerns. Massader shall be responsible for ensuring the implementation of the below activities

and ensuring that Contractors assigned for this project are well aware of the requirements during

the phases in which they are directly involved.

Table 8 below presents the proposed stakeholders’ engagement action plan for the project.

It is important to note that Massader has initiated the consultation with different relevant

stakeholders during the development of the ESMS where Massader communicated with the

below institutions:

- Palestinian Environment NGOs Network (PENGON) - Ramallah

- Water and Environmental Development Organization (WEDO) – Bethlehem

- Heinrich Böll Foundation – Ramallah Office

- The Applied Research Institute (ARIJ) - Bethlehem

- Palestinian Agriculture Relief Society (PARS) - Ramallah


- Ma’an Development Centre - Ramallah

- Taawon - Ramallah

- Project Hope (Woman NGO) - Nablus

- Arab Women Union Society - Nablus

- World Vision - Jerusalem

- Engineers without borders- Palestine - Bethlehem

- United Nations Educational, Scientific and Cultural Organization (UNESCO) – Ramallah Office

Massader has requested these stakeholders to provide their opinion in the Project based on

sharing brief about the project and asking for expected impacts. Yet none of these stakeholders

has responded, but Massader will continue the consultation process through implementation of

the ESMS.


Table 9: Proposed stakeholders’ engagement action plan

Stakeholder

Engagement Activity

Type of Information Disclosed Engagement/Communication Technique Stakeholder Groups

to be

Consulted/Engaged

Prior to Construction

Meetings with Massader’s

staff and contracted

workers

Develop an induction program to present

E&S risks, impacts and responsibilities and

inform them of company policies, the

Workers’ Code of Conduct and the Labor

Grievance Mechanism.

In addition, make them aware of the

available community grievance mechanism.

Disseminate project information through a power

point induction program and printed materials,

formal and informal meetings.

Discussions and raised comments to be recorded.

• Employees and

workers (temporary

and permanent) at

Massader

• Contractors / Sub-

contractors

Consultation with

relevant governmental

authorities and

municipalities

Discussion of permits required and other

monitoring requirements that will be

needed for construction.

Disseminate project information through pamphlets,

Phone, emails, one-on-one interviews, formal

meetings, and official invitation letters.

• Relevant ministries

and municipalities.

Meeting with school

point of contact/liaison

counterpart

Conduct formal meeting to familiarize the

school staff on the project (this shall be

conducted at each school site) in 2 weeks

before the construction starts, this meeting

can be set-up by Massader’s relevant cluster

sites HSE Supervisor.

The disseminated information shall include

coordination efforts with the School that are

planned during Construction, construction

schedule and timing, frequency of

transporting materials and equipment into

the site (although this shall be conducted

Project information can be disseminated via a

number of channels such as: announcements to

students during morning assembly, notifications to be

posted at the school entrance, print media (i.e.

Pamphlets to include contents as proposed in

Attachment 1), one-on-one interviews (if needed);

formal or informal meetings, text messages with

liaison counterpart when needed.

Each school will be made aware of the (i) impacts, (ii)

type (iii) duration of each activity; and (iv) Community

Grievance Procedures and how it works.

• School Manager


after 2 p.m. to ensure that no students or

staff are present), in addition to other

information related to designation of school

facilities to be used by workers during the

implementation i.e. washrooms, resting

area, etc. Furthermore, familiarize them

with the community grievance mechanism

and how it works.

Conduct a short questionnaire to each school

as per the proposed questions in Attachment

1 of this document.

It is recommended to conduct initial survey/focus

group based on proposed Attachment 4 questions to

capture views, perceptions, and issues of concern of

school students and staff in order to include such

suggestions in engagement activities during the

implementation of the project.

• Enable stakeholders to speak freely confidently

about any issue

• Record stakeholders’ views and opinions.

Each School management shall be informed about the

contractors’ contact information prior to

commencement of construction activities.

Non-Governmental

Organizations (NGOs) /

Community-based

Organizations (CBOs) /

local cooperation

societies, cooperatives,

associations /

international NGOs

interested in the project

One-time meeting introducing project

objectives, scope and duration.

Conduct a focus group during pre-construction phase

to inform them of the project and distribute materials

(if needed). It’s recommended to allow a smaller

group of between 8 and 15 people to provide views.

In the event that a stakeholder does not respond to a

request to attend the meeting, Massader’s relevant

site manager will send an email or letter providing an

introduction of the project and the aim of the

meeting, requesting the stakeholder to respond by a

maximum of2 weeks before the start of construction.

If the stakeholder still does not respond by the given

period, then a record of the email or letter will be kept

at a project file.

International

Organizations such as:

OXFAM, World Vision,

Engineers without

Borders, UNESCO, etc.

Local Organizations:

PENGON, WEDO,

Ma’an Development

Centre, Hayat Center

for Civil Society

Development, YMCA,

Palestinian Working

Woman Society for

Development, Arab

Women Union Society.


During Construction / Installation

Communication with

School and surrounding

local community

members

Contractor’s site manager to maintain an

open communication channel throughout

the construction phase with the school focal

point as well as local community members

located within the direct vicinity of each

school site in case of complaints / grievances.

School and Community to be informed of the

project a minimum of 14 days prior to

construction to be able to make the

necessary arrangements.

At least a two-weeks prior to construction at each site,

the company will post a notice on the front entrance

of the schools to make surrounding communities

aware of the nature of the project, its duration and

provide a point of contact to whom a community

grievance can be filed (for example, those that might

be associated with transport of construction

materials). In addition, a non-technical leaflet will be

distributed to the school focal point, containing the

above information in addition to a short summary of

risks and impacts to school students and staff.

School and local

community members.

Surrounding communities

Communication with

relevant local authorities

including Electricity

Distribution Companies

(Discos)

Massader and the Contractor to maintain an

open communication/dialogue channel

throughout the construction phase with

relevant ministries that will be involved in

the monitoring, licensing or overseeing of

the project from a regulatory perspective.

Continuous communication through emails, phone

calls, workshops, meetings (to be facilitated by

presentations).

Ministries /

municipalities / councils

as well as Discos

relevant to each area.


Contractors/sub-

contractors and

temporary workers +

Direct Contracted

Workers

Upon signing agreement and during

mobilization, Massader will

Inform them of the available grievance

mechanism and how they can access it

(please refer to Labor and Workers

Requirements document for details on

labor grievance mechanism)

In addition, make them aware of the

available community grievance mechanism.

Disseminate project information through print

media, pamphlets, emails, and workshops, formal

and informal meetings.

Discussions and raised comments to be recorded.

• Employees and

workers (temporary

and permanent) at

Massader

• Contractors / Sub-

contractors

Operation & Maintenance (O&M) Phase

Communicate with

workers especially those

who are directly involved

in O&M activities.

Inform workers of the grievance mechanism

in-place and how they can access it.

• Formal and informal meetings, emails, phone calls. • Employees and

workers (temporary

and permanent) at

Massader.

Communication with

assigned school focal

point

Information that the construction grievance

mechanism will be maintained during

operation

• Print materials, emails, formal and informal

meetings.

• School staff and

students via Schools

Focal Point


4.5.6 Community Grievance Mechanism Effective grievance management is an essential part of developing strong relationships with

communities. Therefore, in addition to the proposed engagement activities in previous sections, there

will be a community grievance mechanism.

Massader shall adopt a formalized community grievance mechanism to monitor and promptly resolve

any potential conflicts with stakeholders whose interests may be affected, and to ensure that all

comments and complaints from any stakeholder are considered and addressed in an appropriate and

timely manner. Massader shall ensure that the community grievance mechanism is communicated to

all schools.

Formalizing a community grievance mechanism will help Massader to effectively reduce potential

exposure to risks and costs and help to address relevant and eligible concerns/complaints before they

escalate, in addition it will enhance Massader’s reputation and sustain its role in social responsibility.

At each school location, the EPC Contractor / O&M Provider will be responsible for logging grievances

received into the grievance mechanism and for taking appropriate actions to resolve the grievances.

During the resolution of grievances there will need to be regular communication with the persons

that registered the grievances, and records should be maintained of the dates and details of the

actions and communication.

Clear responsibilities must be assigned at each project for the management of the grievance

mechanism, including management of the resolution of grievances and reporting.

The Contractor will need to provide reports on grievance resolution within the monthly reporting to

Massader. In cases where the resolution of a grievance is difficult or urgent, projects should, as

needed, discuss the resolution options with Massader corporate level outside the reporting process.

Proposed Community Grievance Procedure

It is worth noting that grievances relating to construction and operation activities will be managed by

contractor and operator who will implement all measures needed to resolve any issues during

construction. The person assigned by the contractor to be responsible for receiving any allegations or

grievances shall be appropriately trained. Massader will remain responsible for monitoring and

supervising this procedure. Thus, ensuring that construction / operation activities are carried out in

compliance with the project’s requirements, contractual terms and the requirements and procedures

set forth by the relevant Environmental and Social Management System (ESMS) documents prepared

for this project. Massader shall ensure that any potential health, safety, environmental hazards and

social concerns, in addition to GBV concerns related to the project are controlled and properly

addressed. During the construction phase, the contractor responsible to comply with requirements,

including the GBV policy and implement all measures needed for stakeholder engagement and

grievance resolution, and same issue goes for the operator during operation phase.

Below at table 9 is a bilingual proposed community grievance procedure that shall be applicable at all

project school sites during project implementation. The Contractor/Operator on site shall be

responsible to ensure compliance with the grievance mechanism and report to Massader accordingly:


العلاقة بالمشروع وأهمية يدرك صاحب المشروع )شركة مصادر( عن اهتمامات أو ملاحظات أصحاب المصلحة والجهات المعنية ذات

إجراءات التظلم المجتمعي المقترحة )كما هو مدرج أدناه( والتي يجب أن يتم تطبيقها في الرد عليها في الوقت المناسب. لذلك تم اعداد

بالسرية والموضوعية تسم ت وأن ملائمةبطريقة شكاويمن الضروري التعامل مع الجميع المواقع المدرسية للمشروع أثناء مرحلة التنفيذ.

والجات ذات العلاقة. حتياجات واهتمامات أصحاب ً المصلحة لا ستجابة والحساسية والا

. يكون المقاول في الموقع مسؤولاً عن ضمان الالتزام بآلية التظلم ويعمل على تقديم التقارير إلى مصادر الذي يعد دورها رقابي

Table 10: Community Grievance Procedure

Community Grievance Mechanism - Steps مراحل اجراءات آلية التظلم المجتمعي/الشكاوي

Assigning responsibility: responsibility for dealing

with community grievances will be assigned to an EPC

representative during construction and O&M

Provider representative during operation who will act

as a Liaison Officer (LO) who is assigned based on

mutual agreement between Massader and the

Contractor/O&M Provider. Each complaint whether

from an individual or an entity will be considered and

a response to each specific complaint will be directly

communicated to the party that raised it. (A sample

grievance compliant form is provided in Form 1). The

grievance compliant form will be made available to

each school focal point. The school focal point will be

responsible to formally send the compliant or

Grievance to the LO.

To send an anonymous complaint, the complainant

should send an anonymous e-mail to the e-mail

address of the LO provided on the Grievance Form.

The LO can be EPC / O&M Provider Site Manager or

EPC / O&M Provider HSE representative or Supervisor

سيكون ضابط التواصل تعيين ضابط التواصل:

و هو ممثل المقاول اثناء مرحلة الانشاء و معيالمجت

مسؤولا على ممثل المشغل أثناء مرحلة التشغيل

التعامل مع الشكاوي والذي سيتم تعينه بناءا على

الاتفاق ما بين شركة مصادر والمقاول. سيتم النظر في

كل الشكاوي )سواء من الأفراد أو المؤسسات

وسيتم الجمعيات أو غيرها من الجهات المعنية( و

على كل شكوى مباشرة إلى الطرف محدد إرسال رد

ةذج مقترحايستعرض نم تالي ال. )قام بالشكوىالذي

ر فو لمت ا الشكوى وذج نم تاحة إ مسيت . و( للشكوى

سة )كل مدرسة ستقوم درم ل ک في نلمناسبي ا ظراءللن

ليقوم و هو غالبا مدير المدرسة للتواصلممثل بتعين

بالمتابعة والتواصل مع المقاول خلال مرحلة تنفيذ

. المشروع(

تم تعينه من الذي سي ضابط التواصل المجتمعي يستطيع

أو المشغل هو مدير الموقع أو موظف قبل المقاول

البيئة و السلامة المهنية

The comments or complaints will be summarized and

listed in a formal log/register (please refer to Table 4)

containing the name and contact of the

person/community group or entity who made the

complaint, and the date of response sent to the

complainant (timeframe for acknowledgement). Any

person or entity may send comments and/or

complaints via a specific and specialized channel

announced by EPC / O&M Provider LO. The

complainant must also be provided with proof of

receipt of the complaint.

في وإدراجها الشكاوى أو التعليقات تلخيص سيتم

( المقترح السجل يستعرض 4 الجدول) رسمي سجل

سيتضمن السجل اسم الشخص أو الجهة التي قدمت

ريخ تقديم الشكوى، وتاريخ الاستجابة إلى الشكوى وتا

مقدم الشكوى )الإطار الزمني للاقرار بالشكوى(.

يجوز لأي شخص أو جهة إرسال تعليقات أو شكاوى

عبر قناة اتصال محددة ومتخصصة سيعلن عنها

عن طريق ضابط التواصل المقاول أو المشغل

المجتمعي الذي سيكون مسؤولا عن ادخال الشكاوي

بعة بشأنها. سيتم تزويد مقدم الخدمة باثبات على والمتا

أنه قدم الشكوى.


EPC / O&M Provider to Specify the contact number

of the LO and exact mode of communication to

report on grievances/complaints.

الاتصال وسيلة عن بالاعلان المقاول أو المشغل قومي س

التواصل مع ضابط ومعلومات الشكاوي لتقديم المناسبة

التواصل المجتمعي والذي سيتم ادراجه هنا لاحقا.

All comments and complaints will be responded to

either via phone, e-mail, or other means of written

response or as specified by the person or entity that

made the complaint.

GBV incidents shall be reported in accordance with

this grievance mechanism which shall be provided in

the information sheet provided to the school focal

point.

طريق عن والشكاوى التعليقات جميع على الرد سيتم

محدد هو كما أو الالكتروني البريد أو الهاتف

بتقديم قامت التي الجهة أو الشخص قبل من بالاستمارة

. الشكوى

ي على النوع المبن العنف يتم تقديم الشكاوي عن حالات

توفيرها يتمس التيو هذه التظلم لآلية وفقاً الاجتماعي

اتصال ضابط إلى المقدمة المعلومات ورقة في أيضا

. المدرسة

EPC / O&M Provider LO will investigate the

complaint’s legitimacy/eligibility for validation

purposes. The extent of the review will depend on

how problematic the complaint is. All received

complaints will then be organized them into

categories.

للمقاول أو المشغل المجتمعي التواصل ضابط ستقوم من والتأكد بجوانبها والنظر الشكوى من بالتحقق

المراجعة عملية ستعتمد. بها الاقرار ثم ومن صحتها

المتعلقة والجوانب تفاصيلها الشكوى، جدية مدى على

. فئات في الواردة الشكاوى جميع تحديد يتم ثم ومن. بها

Once the grievance is investigated and clarified, EPC /

O&M Provider will develop and decide resolution

options and prepare a response. Each compliant will

be addressed based on the nature of grievance,

moreover, grievances will be acknowledged and

verified within 2 working days. A resolution/action

will be proposed after compliant is verified, and then

responded to within a maximum of 5 working days.

Meanwhile, individuals/entities have the right to

request that their name to be kept confidential.

المقاول قوم ي س ، هاتوضيحو الشكوى من تحقق لا دبمجر

والاختيارات بشأنها النهائي القرار باصدار ر أو المشغل

.المناسب الرد واعداد المتاحة

سيتم التعامل مع كل شكوى حسب طبيعتها، وستأخذ

أوعملية التحقق منها يومين عمل. وعند اقتراح القرار

الإجراء النهائي/الحلول المتاحة، يتم الرد عليه خلال

أيام عمل. وفي الوقت نفسه ، يحق 5مدة أقصاها

للأفراد / الجهات التي قدمت الشكوى أن يطلبوا الحفاظ

فراد الامان حماية خصوصية لض معلى سرية أسمائه

أو الجهات المتضررة.

If the claim was rejected for reasons such as being

ineligible, has no basis or no action is required, then

EPC / O&M Provider LO must put together a

diplomatic response within 10 days explaining the

reason for rejection to the complainant with

evidence where applicable.

غير متعلقة بأنها رُفضت الدعوى لأسباب في حال

مؤهلة أو لا أساس لها أو لم يكن هناك إجراء مطلوب

أن للمقاول أو المشغل فيجب ضابط التواصل المجتمعي

أيام يشرحون سبب 10يجمعوا ردًا دبلوماسياً خلال

. ض الشكوى مع الأدلة حيثما ينطبق ذلك رف

Complaints shall be closed when an agreement is

reached with the complainants. This shall be

recorded in the grievance log or database

accordingly, along with the closing date, and any

other supporting documentation or photos to be

stored for future reference.

يتم إغلاق الشكاوي عند التوصل إلى اتفاق مع أصحاب

الشكوى. يتم تسجيل ذلك في سجل الشكاوي وفقاً لذلك

، بالإضافة إلى تاريخ الإغلاق وأي وثائق داعمة أو

صور التي سيتم تخزينها للرجوع إليها في المستقبل.


If the Complainant is not satisfied with the grievance

resolution, he/she may involve Massader’s Project

Manager to review the complaint where his name

and contact will be communicated to complainant, if

still not satisfied, the Complainant can revert to court

for a resolution.

إذا لم يكن مقدم الشكوى راضًا عن قرار التظلم، فقد

يقوم بإشراك الإدارة العليا لشركة مصادر لمراجعة

راضي عن الشكوى، إذا ما زال صاحب الشكوى غير

بامكانه اللجوء إلى القضاء. القرار

Reporting

It is important to record and report evidence and findings from stakeholder engagement, including from

the grievance mechanism, so that project-specific management plans can be amended as needed.

Massader shall ensure a mechanism of maintaining a database of records of stakeholder engagement

activities which shall be retrieved by the contractor, project workers including Massader’s staff and the

appointed Liaison Officer, which should include information on the date, and location of the engagement,

who was met (people, organizations, entities) and summary of outcomes and actions.

Project shall analyze repeating grievances and develop corrective actions to ensure bringing a systemic

resolution to recurring issues.

At least a two-weeks prior to construction at each site, the company will post a notice on the front

entrance of the schools to make surrounding communities aware of the nature of the project, its duration

and provide a point of contact to whom a community grievance can be filed (for example, those that might

be associated with transport of construction materials). In addition, a non-technical leaflet will be

distributed to the dedicated assigned school focal point within each school, containing the above

information in addition to a short summary of risks and impacts to school students and staff.

Each school shall assign a focal point (i.e. liaison counterpart) to follow-up on grievances and any other

issues between the school and the contractor or Massader. The school is free to select any personnel that

is seen as fit to be responsible for this task throughout the project. The school focal point will be provided

with a “School Focal Point Information Sheet” (Form 5). The school focal point can be the principal,

teacher or any other school staff member. The school focal point shall provide his/her contact information

(i.e. phone number and email) to the EPC Contractor on-site EHS coordinator to ensure timely

communication with respect to updated project information, construction timelines or any other related

issues.

The school focal point shall understand that it is the responsibility of the EPC HSE Officer to receive

grievances and officially record them, and the school focal point shall follow-up on grievances with EPC

HSE Officer. In addition, the school focal point can further contact Massader’s appointed Cluster HSE

Supervisor or the provided hotline in the information sheet (Form 5) if he/she wishes to.

The school focal point shall also be aware that he/she can follow-up between Massader, EPC contractor

and the School on miscellaneous issues as needed to satisfy the stakeholder engagement action plan.

The following forms reference the Community Grievance Mechanism (CGM) as well as Community

Health and Safety (H&S):


Form 1: Community Grievance Compliant Form

Reference No:

:الشكوى استمارة مرجع رقم

Full Name الكامل الاسم

(Optional) )أختياري(

Contact Information الاتصال معلومات

---------------------------------------------------

Please mark how you wish to be contacted (telephone, e-mail).

الرجاء تحديد الطريقة المناسبة للاتصال بك.

By Telephone )عبر الهاتف( : _______________________________________________

By E-mail ) عبر البريد الالكتروني( _______________________________________________

Other (including Anonymous Submission), Please Specify ( ، نرجو التحديد(مجهول قبل من التقديم الى بالاضافة)اخرى )

Description of Incident or Grievance:

الرجاء وصف الحادث أو الشكوى

What happened? Where did it happen? Who did it happen to? What is the result of the problem?

الرجاء أن المتضرر؟ الشخص كان ذلك؟ ومن فعل من هذا؟ حدث أين حدث؟ ماذا

والنتيجة؟ المشكلة؟ يتم وصف طبيعة

----------------------------------------------------------------------------

Date of Incident/Grievance الشكوى أو الحادث تاريح/ طبيعة

----------------------------------------------------- -----------------------------------------------------------------------------

One time incident/grievance (date _______________) حدث مرة واحدة )التاريخ(

Happened more than once (how many times? _____) حدث أكثر من مرة )الرجاء تحديد عدد المرات؟(

On-going (currently experiencing problem) متواصل )المشكلة متواصلة حتى الآن(

What would you like to see happen to resolve the problem?

برأيك؟ المشكلة أو للشكوى المثالي الحل هو ما

Signature (التوقيع): _______________________________

Date )التاريخ( : _______________________________

Please return this form to )الرجاء اعادة هذا النموذج ألى( :

[name], HSE Supervisor [Massader/Contractor]

Address )العنوان( __________________________

Tel. )رقم الهاتف( Tel: +970-2-2969600or E-mail )البريد الالكتروني( : _________


Form 2: Community Grievance Log

GRIEVANCE LOG (Use this log to document grievances filed by local communities. All grievances shall be responded to promptly within 2 working days, and shall be investigated and resolved within 5 working days.

Date of

Grievance Receipt

تاريخ استلام الشكوى

Name of Person/Entity

Filing the Complaint

اسم صاحب الشكوى أو

الجهة التي قامت بالشكوى

Person Receiving

Complaint/Grievance

سم الشخص ا تلقى/أدخلالذي

الشكوى

Grievance Compliant

Form Reference

number

رقم مرجع استمارة الشكوى

Summary of

Grievance

وصف الشكوى )ملخص(

Date Investig

ated/ Verified تاريخ

مراجعة الشكوى والتحقق

Name of Investigat

or

اسم الشخص الذي قام بالتحقق

Investigation/Verification

Results

نتيجة التحقيق

Date of Resolution

تاريخ اصدار

القرار

Resolution of

Grievance

القرار أو فوصالحل بشأن

الشكوى

Date Resolution

Communicated to Complainant

تاريخ اعلام صاحب الشكوى بالقرار

النهائي

4.4.4 Work at Height and Fall Protection Procedure

Documents