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Business Process Management 2.0
Business Process ExcellenceFrom Process Design toOperational Execution
Marko Gudelj, Delivery Manager
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Why customers need ARIS?
3
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Business
Process
Business
Activity
Document
Database
Offer tosend
Customerinquiry
Customercontacts
Product dataData
Customerhistory
Risk
Need forfollow up
Product
SalesOrganization
Accountmanager
Mr. SmithEmployee
Role
Capability
Opencustomerinquiry
Configureproduct
Create
customer order SAP ERP
Application
Business Rules
Customerinquiry to
be created
Business
Event
4
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One Enterprise Model
5
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6
Business Process ExcellenceThe Power of Process
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Process Improvement as seen from different
stakeholders
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Why does IT not understand my
business requirements?
Why does it take so long for IT
to reflect new business
processes in the IT systems my
team is using?
Why cant business describe
requirements in a logical andimplementable way?
Why arent they able to document
what they are doing on a day-to-
day basis as a simple process
model?
Line of business IT delivery
The most important thing in communication is to
know what has not been communicated
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Various incompatible notations make collaboration
inefficient and error prone
Perfectly usable for Business!
However IT could see it as:
Unstructured data
Incomplete process models with
logical flaws
Concise, complete technical
representation of the IT truth
Business model Executable model
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ARISwebMethods-integration
ITBusiness Logical
Logical DesignTechnical Design
& ImplementationBusiness Design
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Alignment between Business AND IT
EnsureCompliance
ImproveProcessQuality
ImproveProcessEfficiency
NewProcess
InnovationsReduce
OperationalCosts/Risks
B2B-Integration
WorkflowAutomation
ApplicationIntegration
ServiceOriented
Architecture
Process
Automation
11
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100s processes
Transform
CPO/Business-led
Discover,measure,
c
ompare
ARIS
FinanceShipping/logistics SALES
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100s processes
Transform
CPO/Business-led
Disco
ver,measure,
compare
B2BDB
ARIS
10s processes
Improve, Automate
BA/ it-led
FinanceShipping/logistics SALES
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100s processes
Transform
CPO/Business-led
Disco
ver,measure,
compare
B2BDB
ORCL DBSAPCustom
ESB
ARIS
Repeat
webM
10s processes
Improve, Automate
BA/ it-led
FinanceShipping/logistics SALES
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FinanceShipping/logistics SALES
100s processes
Transform
CPO/Business-led
Disco
ver,measure,
compare
B2BDB
ORCL DBSAPCustom
ESB
ARIS
Repeat
webM
10s Processes
Improve, Automate
BA/ it-led
Monitor,Predict(Re
al-time)
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FinanceShipping/logistics SALES
100s processes
Transform
CPO/Business-led
Disco
ver,measure,
compare
B2BDB
ORCL DBSAPCustom
ESB
ARIS
Repeat
webM
10s processes
Improve, Automate
BA/ it-led
Monitor,Predict(Re
al-time)
Fast Problem Resolution
Detailed Impact AnalysisAlerting/Business events
Business Event
Management
ProcessIntelligence
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FinanceShipping/logistics SALES
100s processes
Transform
CPO/Business-led
Discov
er,measure,
c
ompare
B2BDB
ORCL DBSAP Custom
ESB
ARIS
Repeat
webM
10s processes
Improve, Automate
BA/ it-led
M
onitor,Predict(Real-time)
Fast Problem ResolutionDetailed Impact Analysis
Business Event
Management
ProcessIntelligence
IT/Operations
ARIS
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FinanceShipping/logistics SALES
100s processes
Transform
CPO/Business-led
Disco
ver,measure,
compare
B2BDB
ORCL DBSAPCustom
ESB
ARIS
Repeat
webM
10s processes
Improve, Automate
BA/ it-led
Monitor,Predict(Re
al-time)
Fast Problem ResolutionDetailed Impact Analysis
Business EventManagement
ProcessIntelligence
IT/OperationsARIS
CentraS
ite
Visibility,po
licyen
forcement,lifecyc
lesupport
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FinanceShipping/logistics SALES
100s processes
Transform
CPO/Business-led
Disco
ver,measure,
compare
B2BDB
ORCL DBSAP Custom
ESB
ARIS
Repeat
webM
10s processes
Improve, Automate
BA/ it-led
Monitor,Predict(Re
al-time)
Fast Problem ResolutionDetailed Impact Analysis
Business EventManagement
Process
Intelligence
IT/Operations
ARIS
CentraSite
Visibility,po
licyen
forcem
ent,lifecyc
lesupport
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FinanceShipping/logistics SALES
100s processes
Transform
CPO/Business-led
Disco
ver,measure,
compare
B2BDB
ORCL DBSAP Custom
ESB
ARIS
Repeat
webM
10s processes
Improve, Automate
BA/ it-led
Monitor,Predict(Real-time)
Fast Problem ResolutionDetailed Impact Analysis
Alertin /Business events
Business EventManagement
Process
Intelligence
IT/Operations
ARIS
CentraSite
Visibility,po
licyen
forcem
ent,lifecyc
lesupport
Upgrade
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Globalni lider u podruju rjeenja zaupravljanje procesima i integraciju aplikacija
Vie od 10,000 klijenata
Uredi u vie od 70 zemalja
Reference
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Reference u Hrvatskoj - izvadak
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Ivana Gundulia 26A
21000 SplitCROATIA
Phone +385 21 480 600
Cell +385 91 1480 269Fax +385 21 480 604
www.SoftwareAG.com
Marko GudeljDelivery Director
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