STRATEGIC SHARED SERVICES & OUTSOURCING SUMMIT CHINA Main Conference / 主会议: 19 & 20 April, 2011 2011年4月19 - 20日 Site Tour / 实地考察: 18 April, 2011 2011年4月18日 Learning Labs / 研讨会: 21 April, 2011 2011年4月21日 Venue / 会议地点: Crowne Plaza Suzhou, People’s Republic of China 中华人民共和国 江苏省苏州工业园 Unlocking essential knowledge & best practices from 8 Global Shared Services Centres / 解码8家全球性共享服务中心的必备知识及最佳实践 Presenting 18+ of the regions foremost SSO / Outsourcing thought leaders 向您展示超过18名本土最杰出的共享服务和外包领袖的风采 Researched & Developed By: Host Sponsor: Martin Lebek Senior HR VP, Novartis China 资深人力资源副总裁, 诺华中国 Monika Valtwies Director NEA Accounting & Controlling, Siemens NEA 会计与控制总监, 西门子 Jimmy Lui VP, Finance & Corporate Services Greater China, BASF 副总裁,大中华地区财务与公司服务 巴斯夫 Li Yao Hua VP Finance, SPX 财务副总裁, SPX Say Mei Feng Service Delivery Director - Asia/MEA, Finance Operations , Microsoft (Singapore) 财务运营部服务交付总监-亚洲/MEA, 微软(新加坡) Xiong Guang Hai / 熊光海 General Manager, Chang Hong Group Financial Shared Services Centre 总经理, 长虹集团财务共享服务中心 YeQing Zhu / 朱叶青 Director, Global IT Outsourcing & Vendor Management, GE Capital 总监,全球信息技术外包和供应 商管理, GE Capital Renee Wang Regional Finance Director Asia, TRW 亚洲区财务总监, TRW Theressa Lim Director, HR Systems and Processes, Asia Pacific, Eastern Europe, Middle East and Africa DHL (Singapore) 亚太地区、东欧、中东及非洲HR系统与 流程总监, DHL(新加坡) Mindy Jiang Finance Controller, Motorola 财务总监, 摩托罗拉 Catherine Chen Head of Shared Services, North Asia Eaton Corporation 北亚区共享服务总监, 伊顿公司 Vincent Lim Head of Shared Services China, ABB 中国共享服务总监, ABB Chen Hu / 陈虎 VP, Finance, ZTE CORPORATION 副总裁, 中兴通讯股份有限公司 Linda Lee Director, Philips People Services 总监, Philips People Services Rachel Liu / 刘永青 HR Operation Director China, Lenovo 中国HR 运营总监, 联想集团 Ajay Kunde Operations Director (APAC) - HRS Global Operations, HR Services Honeywell (India) HR 服务部运营总监 (亚太地区) - HRS 全球运营 霍尼韦尔(印度) Wang Xingang Global HR SSO Director Seagate Technologies 全球 HR SSO 总监 希捷科技 Webster Shao Managing Director Maersk Global Shared Services China 董事总监 马士基全球共享服务(中国) Rumi Contractor Group General Manager, Service Delivery & CEO HSBC Global Resourcing Limited 集团总经理兼CEO,服务交付 汇丰环球客户服务有限公司 Sanjay Patel Senior Director, Shared Business Services, Asia Pacific/Japan, MSD 共享商务服务部, 亚太地区/日本商务服务 MSD Samuel (Sungkook) Hur VP GPS, APJ HP 亚太及日本地区GPS副 总裁 惠普 Jim Schacht Executive Director, Global Business Service Cummins (USA) 全球商务服务部执行董事 康明斯(美国) Mike Lin Vice President of APAC Shared Services UPS (Singapore) 共享服务部亚太地区副 总裁 UPS (新加坡) 中国战略共享服务与外包峰会 Official Business Newspaper: C-Suite Spotlight Deepak Rastogi CFO Asia Timken Thomas Lippert CFO Knorr Premse Asia Pacific Karen Goh Managing Director & CFO Fedex China SPECIAL GUEST SPEAKER: 副司长, 商务部 Deputy Director-General, Ministry of Commerce Official Media Partners: Online Media Partners: Supporting Association: Silver Sponsor: Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected]Web: www.ssochina.com
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STRATEGIC SHARED SERVICES &OUTSOURCING SUMMIT CHINA
Main Conference / 主会议:19 & 20 April, 20112011年4月19 - 20日Site Tour / 实地考察: 18 April, 20112011年4月18日Learning Labs / 研讨会:21 April, 20112011年4月21日Venue / 会议地点:Crowne Plaza Suzhou, People’s Republic of China中华人民共和国江苏省苏州工业园
Unlocking essential knowledge & best practices from 8 Global Shared Services Centres / 解码8家全球性共享服务中心的必备知识及最佳实践
Presenting 18+ of the regions foremost SSO / Outsourcing thought leaders向您展示超过18名本土最杰出的共享服务和外包领袖的风采
Researched &Developed By:
Host Sponsor:
Martin LebekSenior HR VP, Novartis China资深人力资源副总裁,诺华中国
SSON provides research, training and networking for over 4,500 shared services executive members from over 50 countries around the world. Whether you need resources to write a report, facts to benchmark performance against or simply want to meet some of your peers at the same stage of development, we can support you. Sign up today, for USD $149.99 and receive benefi ts that will help you take your implementation to the next level.Website: www.ssonetwork.comEmail: [email protected]
www.ssonetwork.com/linkedin/apac
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Dear Executive,
FACT: Thought to be the “Next India”, the China outsourcing/offshoring market presents many organisations with proposition that is diverse, complex AND diffi cult. The burgeoning multinational company presence in China and signifi cant growth of Chinese-born companies has driven business leaders to re-strategise their back-offi ce functions. Meanwhile, the aggressive promotion from the Government on exporting “services” instead of “products” has stimulated the surge in this sector.
What all this points to is that, just like in the manufacturing sectors in previous years, China’s entry into the Shared Services & Outsourcing market is potentially a game-changer.
How does this impact your business strategy? Whether you are:• Moving a strategic step forward in China to transform your business processes through Shared Services and Outsourcing?• Unsure about the capex strategy required to engineer your Shared Services structure?• Looking for solutions to conquer the challenges posed by the uniqueness of a market with skilled-talent shortage and language barriers?
Or, if you have been riding the wave of Outsourcing/Shared Services growth in China, and are looking for a roadmap to push it forward to deliver next level services, broaden your geo footprint, and sharpen the business focus of existing operations to move up the value chain, you need to be in the room at the Strategic Shared Services & Outsourcing Summit China.
By joining the SSON’s premier event in China, you will get access to over 25 industry thought-leaders with fi eld-tested strategies to:
• Transform your back-offi ce function through better process, less resources and cost effi ciency • Combat high attrition rate more effectively and smartly • Continually drive greater value and sustain growth of your existing centres• Benchmark and identify hidden gaps to improve service quality and operation process
Only here will you meet the local pioneers and leaders demonstrating how you can drive further development.
I look forward to welcoming you in April!
Sarah YeAsian Program Director SSON (Shared Services and Outsourcing Network)
About SSON
You simply can’t afford to miss these fi rst-hand business critical insights from China’s leading voices:
1 It’s all about back-offi ce function agility, regardless of whether you are a Shared Service Centre operating on a centralised, outsourced or decentralised model
2 Benefi t from 25+ leading Shared Services/ Outsourcing practitioners representing in-depth perspectives in case study and panel format
3 Global knowledge + local approaches: Discover what’s unique about the China market and what you can leverage capabilities from
4 Get exposed to a comprehensive showcase of innovative technology and matching solutions to major operational issues when it comes to Service
Delivery initiatives
5 No Theory! A 4-day programme jammed with the latest case-studies including success stories and lessons learned
6 Interactive learning labs with hands-on practical implementation and examples to help you fi nd best strategies for 2011
7 Unsurpassed interaction with opportunities for customised learning through our site visit, best practice exchange, panel sessions and networking
breaks
I look forward to welcoming you in April!
Sharpening the business focus of your Shared Services and Outsourcing strategy, driving business agility through optimised back-offi ce performance and excellence in process transformation.
practice exchange, panel sessions and networking breaks
Site Tour - 18 April 2011For more Information, please visit our website
www.ssochina.com
Host Sponsor:
Suzhou Industrial Park is the largest
cooperation project between the
governments of China and Singapore.
Located 80km to the west of Shanghai,
SIP has a total jurisdiction area of 288 sq km with an
employed population of 550,000. Since its founding
in 1994, SIP has attracted more than 4,000 foreign
enterprises with 136 projects invested by Fortune 500,
and 15,000 domestic companies. Competitive industrial
clusters have formed such as IC, TFT-LCD, automotive
Sanjay Patel, Senior Director, Shared Business Services, Asia Pacific/ Japan, MSD
09.00 Keynote presentation: What does a genuine global multifunctional business services look like? • What are strategic goals of the shared services enterprise? • How are these strategic goals aligned with the business strategic goals? • What are the key external and internal drivers that have an impact on the strategic goals? • What is the shared services business architecture that enables achievement of the strategic goals? • What are the critical components of the business architecture? • How is success measured - Communication, milestones, metrics? • What is the governance structure • What are the risks taken and lessons learned? Rumi Contractor, Group General Manager, Service Delivery & CEO, HSBC Global Resourcing Limited
FOCUS OF THE DAY: Strategic Vision for an Emerging Market
09.30 Location Mapping for Shared Services and Outsourcing in China Executive Director, Suzhou Industrial Park
10.00 PANEL DISCUSSION: Operating a Shared Services in an emerging market - Opportunities, challenges and what’s different • Is cost the No. 1 priority for a new Shared Services operation? • Captive, offshoring, outsourcing: Which way to go? • Examining the competitive advantage (or disadvantage) of Shared Services? • Managing staff attrition: Exploring best practices in the region • What’s your geo footprint: Analyzing phenomena of “China-to-China & China-to-Region & China-to-Globe” • Comparing China with other emerging outsourcing/offshoring destinations in Asia: India, Philippines, Malaysia Moderator: Webster Shao, Managing Director, Maersk Global Shared Services China Panelists: Mike Lin, Vice President of APAC Shared Services, UPS (Singapore) Samuel (Sungkook) Hur, VP GPS, APJ, HP Renee Wang, Regional Finance Director Asia, TRW Ajay Kunde, Operations Director (APAC) - HRS Global Operations, HR Services, Honeywell (India)
10.30 Morning coffee & networking break
11.00 From Zero to Hero - Journey of launching Maersk Global Service Centre in China • Conducting sound location study and evaluating strategic selection criteria • Practical strategies for hiring and training talents, and building leadership pipeline • Optimising migration process • Managing customer engagement • Driving continuous improvement Webster Shao, Managing Director, Maersk Global Shared Services China
11.30 C-SUITE SPOTLIGHT: The “new normal” for Shared Services - Deliver ongoing business value with wiser strategy and better decision-making • Big bang vs. baby steps • A-la-carte restaurant vs. fast-food outlet • Multi-locations vs. single location • Regional hub vs. country-focused service delivery • Outsourcing vs. captive
Panelists: Deepak Rastogi, CFO Asia, Timken Thomas Lippert, CFO, Knorr Premse Asia Pacific
CONFERENCE DAY ONETuesday, 19 April 2011
Karen Goh, Managing Director& CFO, FedEx China Monika Valtwies, Director NEA Accounting & Controlling, Siemens
12.00 Strategic move on HR Transformation through One-stop HR outsourcing services
Martin Lebek, Senior HR VP, Novartis China
12.30 Networking lunch
13.40 Preparing your organisation for a new way of operating: A synergy among system, human capital and management • Smartly engaging your top management and business users • Putting a new operating system in place to ensure easy interaction between company and Shared Services Centre • Restructuring your workforce to optimise resources and performance • Creating a mindset shift
Li Yao Hua, VP Finance, SPX
14.20 A step-by-step guideline on creating a strategic back-office- function hub in China • You know what you want: Determining your long-term goal in alignment with your wider business goals • Launching successful trials in certain functions • Building up effective management system: Performance, Quality, Services, Training and Standardisation
Mike Lin, Vice President of APAC Shared Services, UPS (Singapore)
15.00 Afternoon coffee & networking break
15.20 Outsourcing vs Insourcing - Architecting a hybrid model for Lenovo’s HR global delivery process • Assessing global trend of shared service on outsourcing and insourcing • Examining the factors to be considered: To outsource or to be captive • Lenovo’s experience: Analysing differences between global approaches and local scenario and find out what’s best for you
Rachel Liu, HR Operation Director China, Lenovo
16.00 Transforming financial end-to-end processes and enhancing the productivity to achieve total finance efficiency Financial Shared Services is not just about integration of finance accounting functions, and centralised risk controlling, it is more of a revolution of your finance system and business process re-engineering. The initial set up of Shared Services is critical, but the key to demonstrating real value is to continuously upgrade the centre performance, and enhance the capability of value creation. • Before revolution - Analysing the structure of group finance, setting up the change management scheme and managing risks during financial transformation • Post revolution - Driving continuous improvement and perusing operational excellence • Do’s and Dont’s - Experience sharing from Chang Hong’s successful stories
Xiong Guang Hai, General Manager, Chang Hong Group Financial Shared Services Centre
08.45 Chairman’s opening address Sanjay Patel, Senior Director, Shared Business Services, Asia Pacific/Japan, MSD
09.00 Assessing legislative environment in China to propel your China-based operations Global service outsourcing was expected to reach a great growth in 2011 and Chinese service outsourcing industry would face with rare opportunities for its development. The Chinese government attaches great importance to the development of such industry. The session is to address what is the legislative environment created by the Government and how it would impact your local business operations. • Planning for the future - What does the current Government agenda look like? • Capitalising on Government incentive programs and tax regulations • Understanding how they apply to your business operation and maximising the impact Deputy Director-General, Ministry of Commerce
09.30 Being a business partner, not a business administrator - Supporting your businesses development with increasing strategic value Jimmy Lui, VP, Finance & Corporate Services Greater China, BASF
10.00 Siemens’ approaches: Shared Services - the journay to an end-to-end process management Monika Valtwies, Director NEA Accounting & Controlling, Siemens
10.30 Morning coffee & networking break
11.00 Stepping away from the silo: A multi-function Shared Services management approaches • Recognising the steps to take when introducing new services • Gaining examples of service offerings and how to define them • Calculating the value of what they will deliver • Preparing the organisation at large for change • Outlining what expertise these new services will bring to the organisation and how will this develop over time Sanjay Patel, Senior Director, Shared Business Services, Asia Pacific/Japan, MSD
11.30 Re-engineer Shared Services platform to accelerate globalization of your company • Managing complexity in a global market place •Balancing global standardization with local market requirements •Balancing cost savings with long term value and strategic alignment
Jim Schacht, Executive Director, Global Business Service Cummins (USA)
12.00 Moving up the value chain to unlock untapped business value Along with the evolution of your SSC, what’s your next step after post- stabilisation and integration, or what’s next level after scale-up and operation excellence? As leaders, it is a must to embed “innovation” spirit into your strategy formalisation to drive your centre adding business value to companies. Learn from the expert who has gone to bat with an innovative way to go beyond the norm and enhance the delivery of their centres. • Innovation at: • Customer engagement • Operation excellence • Talent management • Value creation at: • Aligning with business goals • Moving to become an internal consultant with strategic services
Mindy Jiang, Finance Controller, Motorola
12.30 Networking lunch
Focus of the Day: Growth beyond Borders 13.40 Taking the next big step: Building on China successes to implement multi-process, cross-region operations China is emerging as one of the key hubs in the global network for a number of MNC’s. China is increasingly offering the flexibility and differentiating value propositions in response to the growing needs of global shared operations. Building on China successes requires a comprehensive understanding of strength and opportunity, and matching of fast emerging capabilities and talents with evolving needs of global business. Samuel (Sungkook) Hur, VP GPS, APJ, HP
14.20 Rolling out HRIS deployment and re-engineering your HR process to support SSC expansion • Enabling the HRIS Journey in DHL • Yesterday to today • How do we leverage on the HRIS platform to increase HR efficiencies and effectiveness • Measuring the effectiveness • What are the next steps? • Process Standardisation exercise • E-enabling more services • Producing the Service Delivery Model Theressa Lim, Director, HR Systems and Processes, Asia Pacific, Eastern Europe, Middle East and Africa, DHL (Singapore)
15.00 Afternoon coffee & networking break
15.20 Improving productivity and driving operational excellence By assessing your processes, service quality and workforce, you can identify unnecessary activities and streamline your organisation further: • Identifying and eliminating excessive activities • Producing accurate operational scorecards and KPIs to drive superior business and operational performance • Documenting the process, measuring the performance and revising measures Catherine Chen, Head of Shared Service, North Asia, Eaton Corporation
16.00 Building effective governance model for outsourcing management YeQing Zhu Director, Global IT Outsourcing & Vendor Management GE Capital
16.40 Advancing your finance delivery process: Microsoft‘s finance evolution journey to rapid outsourcing & scope (Winner of “Asian SSON Awards - Best BPO practice) • Developing consolidated finance outsourcing strategy • Deploying a framework for governance based on engagement deliverables and long-term strategy • Addressing key milestones along the journey of outsourcing • Evolving approaches to engaging your outsourcing partners Say Mei Feng, Service Delivery Director - Asia/MEA, Finance Operations, Microsoft (Singapore)
17.20 Avoiding costly mistakes and controlling risks: Evaluating your Shared Service function and ensuring success step-by-step • Setting up the objectives of Shared Services Centre - A ZTE model • Operating on an effective governance model to ensure comprehensive evaluation on all aspects of Shared Services operations • The fundamental of Shared Services sustainability - Talent management • The key to long-term development - Re-engineering infrastructure and information system of Shared Services Centre
Dealing with a Mega Change: Global ERP roll-out, M&A and Shared ServicesThis session will share approaches in dealing with a global ERP and Shared Services roll-out bolted on by a mega acquisition integration effort.
Key points of story: • Time of Shared Services launch and strategic rationale, conditions at time of launch (e.g., primary sponsor, primary business objective etc.) • Initial scope (services, region) at launch • Organisational alignment when launched
Impact on Shared Services of a mega-merger on top of a global ERP roll-out effort and challenges posed • Implications on Shared Services of a global ERP roll-out effort • Summary of challenges this posed for the Shared Services organisation - Essentially the need for aggressive Shared Services roll-out to drive accelerated value capture, enable change management and capture “quick wins” while continuing to be in lock-step with ERP roll-out to ensure sustainability of benefi ts and “quality” of end- state Shared Services organisation
Approach to addressing joint ERP roll-out + acquisition integration challenges• Guiding principles for the new roll-out plan and how it specifi cally addressed the core challenge laid out above • Key aspirations of the revised roll-out plan (i.e., number of countries, services in how much time) • Key achievements to-date of the plan (i.e., which countries, regions, services have gone live, savings realised to-date etc.)
Sanjay PatelSenior Director, Shared Business Services, Asia Pacifi c/Japan, MSD
Merck SSC Profi le: Shared Business Services (SBS) at Merck is a family of global, multifunctional services focused on the total service experience. The Regional Hub for SBS in Asia Pacifi c/Japan is based in Singapore with branches in China and Japan. The centers were established in 2008 and have grown over the years by adding new service offerings. Services offered by the SBS centers in the region include Procure to Pay, Order to Cash, Record to Report, Master Data Management, HR Shared Services, Integrated Helpdesk, Travel, Meeting & Card, Employee Expense Management (T&E). All functional areas of the organization work together to deliver business-focused solutions for the Asia Pacifi c/Japan markets.
Your process ownership: Driving well defi ned end-to-end process integration and demonstrating the value • SSC & local units’ roles and responsibilities in purchase-to-pay (AP) and customer- to-cash (AR) processes • Improving productivity in AP and AR • Measuring and demonstrating value creation in AP and AR
Vincent LimHead of Shared Services ChinaABB
ABB SSC Profi le: ABB Shared Accounting Services Center was established in 2001 and has since then underwent several stages of development. In 2009, the center successfully completed the consolidation of 27 companies accounting work in China. There are now 126 employees in the center providing accounts payable, accounts receivable, travel & expense, fi xed assets, general ledger and reporting services to ABB companies and branch offi ces in China.
Part One: From inception to realisation - Expanding and transforming your shared services & outsourcing into HR (Seagate’s global HR SSC structure & payroll transformation) This session will share experiences in dealing with global HR Shared Service and HR Outsourcing.
Key points of story: • How does HR Shared Service mode deliver fast, better and more HR services to internal customers (Employees, Line Managers & Management)• Outsource or Not Outsource – What to outsource and what can we gain from outsource in terms of HR Services
Continued challenges• Open discussion
Seagate Share Service Central • Regional Centres• Back-end Infrastructure Team
Wang XingangGlobal HR SSO DirectorSeagate Technologies
Seagate SSC Profi le: Seagate HR Shared Services Center was established in 2005 and has since then underwent several stages of development. It currently includes 2 regional HR Call & Transactional Centres (located in Asia and US respectively) and a back-end infrastructure team, providing HR transactional services and call centre services as well as developing and supporting HR online self services to all Seagate sites globally.
Part Two: Navigating the path towards HR Shared Services Excellence: People, Effi ciency, Quality and Cost The Learning Lab has been designed to discuss the points which are essential to know for any SC from panning stage to expansion stage to be able to support the strategic business planning for the organisation. It helps you to benchmark your HR Shared Services to achieve higher performance and drive towards Operational Excellence. • Building strong staff resources and deploying integrated talent management solutions • Applying the right measures and driving the process forward • Benchmarking internally and with external services providers • Solution-driven culture in your Shared Services Centre: Engaging your customers better with high-quality service delivery
Ajay KundeOperations Director (APAC) - HRS Global Operations, HR ServicesHoneywell (India)
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如果发票抬头需要开具给与会代表以外的人员,请填妥下列信息:
Salutation / First Name: 名: ........................................................................... Last Name: 姓: ..........................................................................
Please note: 请注意: - If you have not received an acknowledgement before the conference, please call us at +65 6722 9388 to confirm your booking.- Photocopy this form to register multiple delegates.-如果您在会议之前没有收到报名回执单,请拨打+65 6722 9388联系我们,以便确认您的报名情况。-如需为多名代表报名预定,请复印此表格。
IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts:IQPC认可在团队中学习的价值。因此,来自同一个公司并且在同一时间进行团体预定可享有以下折扣:
3 or more 7% 5 or more 10% 8 or more 15%
This offer is exclusive of the early bird discount. Call us for a special discount rate for teams of 10 and above. Not applicable to Learning Lab(s) only bookings.此优惠不包括提早报名的折扣。如果有10人或以上的团体报名,请致电给我们,以获取特别折扣。不适用于仅参加研讨会的预定。
STRATEGIC SHARED SERVICES &OUTSOURCING SUMMIT CHINA
Main Conference:19 & 20 April, 2011Site Tour: 18 April, 2011Learning Labs:21 April, 2011
*Register and Pay in full no later than 21 February 2011 to qualify for the Early Bird Discount.在2010年1月20日之前报名并付清费用,可享有提早报名的折扣优惠。
ssON members receive an additional 10% discount for conference only bookings.
VIP Prices Early bird Prices standard Prices
CONFERENCE PaCKaGEs / 会议配套aLL PRICEs IN usD /所有价格均以美元结算
book & Pay by20 January 2010
在2010年1月20日之前预定并支付费用
book & Pay by21 February 2011
在2010年2月21日之前预定并支付费用
sTaNDaRDChina Local Companies中国本土公司
multinationalCompanies外资公司
China Local Companies中国本土公司
multinationalCompanies外资公司
China Local Companies中国本土公司
multinationalCompanies外资公司
Conference Only 只参加主要会议 699 1,399 799 1,499 899 1,699
Site Visit 实地考察 599
Learning Lab(s) Only 只参加实习研究实验ABC
399 (each Learning Lab/ 每场实习研究实验)
My booking code is: 我的预定代码是: QD 19375.002 PDFWPlease complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings.请以大写字母填写,因为这些信息将用于制作代表证。如需预定多个席位,请复印此表格。