WESTMASS ELDERCARE ANNUAL REPORT COMPASSIONATE FOCUSED ON 2017 CARE YOU ANNUAL REPORT 2017 Municipalities...$53,853 SCO/One Care/PACE...$5,246,673 Other...$831,116 Older Americans Act...$372,932 Nutrition-Donations/St. & Fed./CDBG...$1,222,586 MassHealth...$7,858,533 Commonwealth of Mass...$11,583,524 Older Americans Act Title III FY17 Grant Awards Belchertown Council on Aging Chicopee Council on Aging Ware Council on Aging Katie Defoe-Raymond, RD Ludlow Council on Aging South Hadley Council on Aging Valley Opportunity Council Community Legal Aid Nutrition Services ................................. $27,154 Companion/Errand for Caregivers .$5,000 Outreach................................................... $2,500 Wellness ...................................................... $4,710 Evidenced-based Healthy Aging ..... $2,552 Transportation ........................................ $2,500 Nutrition Assessment/Counseling .... $2,160 Home Repair/Chore ............................... $1,750 Snow Removal/Chore........................... $1,500 Alzheimer’s Caregiver Support......... $2,875 Companion/Escort ................................. $1,750 Senior Companion for Caregivers ..$5,000 Elder Law Unit ..................................... $20,000 *Unaudited. WestMass ElderCare is funded in part by grants and contracts from the Massachusetts Executive Office of Elder Affairs. We are part of a network of Aging Services Access Points and Area Agencies on Aging: www.800AgeInfo.com, 1 800-AGE-INFO Open & Affirming *Aging Services Access Point *Area Agency on Aging Serving Holyoke, Chicopee, Ludlow, Granby, Ware, South Hadley, Belchertown and surrounding communities WestMass ElderCare, Inc. 4 Valley Mill Road Holyoke, MA 01040 WestMass ElderCare Toll Free: 800-462-2301 Local: 413-538-9020 [email protected]TTY: 800-875-0287 Fax: 413-538-6258 www.wmeldercare.org FY17 Expenses* Management & General 5.1% Direct Programs 36.7% Subgrants 0.5% Contracted Consumer Services 57.7% AARP Alliance of Information & Referral Systems Chicopee Chamber of Commerce Employers Association of the Northeast Holyoke Chamber of Commerce Home Care Aide Council Human Service Forum Massachusetts Association of Older Americans Massachusetts Home Care Association Massachusetts Meals on Wheels Massachusetts Public Health Association Massachusetts Council for Adult Foster Care Meals On Wheels Association of America National Association of Area Agencies on Aging National Association of Nutrition and Aging Services Program National Council on Aging SAGE (Services & Advocacy for Gay, Lesbian, Bisexual and Transgender Elders) Society for Human Resource Management Western Massachusetts Elder Care Professionals Jeanne Ahern Maire-Brighid Bresnahan Agnes Briere Joanne Chuslo Philippe Denette Phyllis Ichton Dorothy E. Martin Esther Pierce Joan Poole Barbara Rich Debbie Thompson Beverly Feicha – Chair Carla Roberts – Vice Chair 2017 Citizens Advisory Council James Bell – President Helene Florio – Vice President David Thibault – Secretary Patrice Patla – Treasurer Bernice Bowler James L. Craig Ana Cutler Kenneth Ellis Helen Garrow Karlene Shea Joan Skypeck James K. Tillotson A Proud Member of 2017 Board of Directors Janine Connor Debbie Johnson Diosdado Lopez Phyllis Smigiel Jan Stiefel Donna Wiley Money Management Advisory Council Individuals Served FY17 TOTAL INDIVIDUALS Adaptive Equipment ..........................................................119 Adult Day Health .................................................................. 17 Adult Family Care ............................................................. 322 Alzheimer’s Support .......................................................... 22 Behavioral Health Services .............................................. 33 Brown Bag Program.........................................................326 Caregiver Specialist/ElderCare Advisor (WMEC) ..40 Case Management .........................................................2990 Chore/Snow Removal........................................................ 67 Clinical Assessment Eligibility and Screens ......... 1004 Care Transitions ................................................................... 52 Community Choices ........................................................ 244 Companions ........................................................................143 Comprehensive Screening and Service Model ...... 276 Congregate Housing .......................................................... 28 Congregate Meals ........................................................... 1886 Consumer Directed Care .................................................. 36 Emergency Funds ............................................................... 20 Enhanced Community Options Program ................ 296 Evidenced-based Healthy Aging Programs.............. 37 Family Caregiver Special Needs Fund Grants .......... 10 Farmers Market Produce Program ............................. 867 Group Adult Foster Care ..................................................... 3 Alzheimer’s Dementia Coaching ...................................... 5 Health Screening and Education/Wellness.............. 110 Home Delivered Meals ................................................... 2141 Home Health Aide............................................................. 104 Home repair............................................................................ 17 Homemaker ....................................................................... 1456 Information & Referral ................................................... 8213 Laundry ...................................................................................141 Legal Assistance .................................................................. 96 Little Necessities Funds..................................................... 16 Medication Dispensing ...................................................... 22 Money Follows the Person .............................................. 28 Money Management........................................................... 79 Nursing .................................................................................... 50 Nursing Home Ombudsman .......................................1002 Nutrition Counseling .......................................................... 20 Occupational Therapy ..........................................................6 One Care Program ........................................................... 240 Options Counseling ........................................................... 125 Outreach............................................................................. 3871 Personal Care......................................................................784 Personal Care Management ........................................ 1493 Personal Emergency Response ................................ 1032 Respite Care ........................................................................... 51 Senior Care Options .......................................................1504 Supportive Day Care............................................................. 7 Supportive Home Care Aide ........................................... 43 Supportive Housing ........................................................ 380 Transitional Assistance.......................................................... 1 Transportation .................................................................... 310 Volunteer Development...................................................163 FY17 Major Funding Sources*
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2017...Conrad Ciszek Lauren Clarke Patricia A. Clayton Regina Collins Sheila & Maureen Collins Cynthia Conklin Mr. & Mrs. William Constant Kendra Cooper Paul & Evelyn Coutu Robert
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W E S T M A S S E L D E R C A R E
A N N U A L R E P O R T
C O M P A S S I O N A T E
F O C U S E D O N
2 017
CARE
YOU
A N N U A L R E P O R T
2 0 17
Municipalities...$53,853
SCO/One Care/PACE...$5,246,673
Other...$831,116
Older Americans Act...$372,932
Nutrition-Donations/St. & Fed./CDBG...$1,222,586
MassHealth...$7,858,533
Commonwealth of Mass...$11,583,524
Older Americans Act Title IIIFY17 Grant Awards
Belchertown Council on Aging
Chicopee Council on Aging
Ware Council on Aging
Katie Defoe-Raymond, RD
Ludlow Council on Aging
South Hadley Council on Aging
Valley Opportunity Council
Community Legal Aid
Nutrition Services ................................. $27,154Companion/Errand for Caregivers .$5,000Outreach ................................................... $2,500
Elder Law Unit ..................................... $20,000
*Unaudited.
WestMass ElderCare is funded in part by grants and contracts from the Massachusetts Executive Office of Elder Affairs. We are part of a network of Aging
Services Access Points and Area Agencies on Aging: www.800AgeInfo.com, 1 800-AGE-INFO
Open & Affirming
*Aging Services Access Point *Area Agency on Aging
Serving Holyoke, Chicopee, Ludlow, Granby, Ware, South Hadley, Belchertown
AARPAlliance of Information & Referral SystemsChicopee Chamber of CommerceEmployers Association of the NortheastHolyoke Chamber of CommerceHome Care Aide CouncilHuman Service ForumMassachusetts Association of Older AmericansMassachusetts Home Care Association Massachusetts Meals on WheelsMassachusetts Public Health AssociationMassachusetts Council for Adult Foster CareMeals On Wheels Association of AmericaNational Association of Area Agencies on AgingNational Association of Nutrition and Aging Services ProgramNational Council on AgingSAGE (Services & Advocacy for Gay, Lesbian, Bisexual and Transgender Elders) Society for Human Resource ManagementWestern Massachusetts Elder Care Professionals
Dorothy E. MartinEsther PierceJoan PooleBarbara RichDebbie Thompson
Beverly Feicha – ChairCarla Roberts – Vice Chair
2017 Citizens Advisory Council
James Bell – PresidentHelene Florio – Vice PresidentDavid Thibault – SecretaryPatrice Patla – Treasurer
Bernice BowlerJames L. CraigAna CutlerKenneth Ellis
Helen GarrowKarlene SheaJoan SkypeckJames K. Tillotson
A Proud Member of2017 Board of Directors
Janine ConnorDebbie JohnsonDiosdado Lopez
Phyllis SmigielJan StiefelDonna Wiley
Money Management Advisory Council
Individuals ServedFY17
TOTAL INDIVIDUALS
Adaptive Equipment ..........................................................119Adult Day Health .................................................................. 17Adult Family Care .............................................................322Alzheimer’s Support .......................................................... 22Behavioral Health Services .............................................. 33Brown Bag Program .........................................................326Caregiver Specialist/ElderCare Advisor (WMEC) ..40Case Management .........................................................2990Chore/Snow Removal ........................................................ 67Clinical Assessment Eligibility and Screens ......... 1004Care Transitions ................................................................... 52Community Choices ........................................................ 244Companions ........................................................................143Comprehensive Screening and Service Model ......276Congregate Housing .......................................................... 28Congregate Meals ........................................................... 1886Consumer Directed Care .................................................. 36Emergency Funds ...............................................................20Enhanced Community Options Program ................ 296Evidenced-based Healthy Aging Programs .............. 37Family Caregiver Special Needs Fund Grants ..........10Farmers Market Produce Program .............................867Group Adult Foster Care .....................................................3Alzheimer’s Dementia Coaching ......................................5Health Screening and Education/Wellness .............. 110Home Delivered Meals ................................................... 2141Home Health Aide............................................................. 104Home repair............................................................................ 17Homemaker .......................................................................1456Information & Referral ................................................... 8213Laundry ...................................................................................141Legal Assistance ..................................................................96Little Necessities Funds ..................................................... 16Medication Dispensing ...................................................... 22Money Follows the Person .............................................. 28Money Management........................................................... 79Nursing ....................................................................................50Nursing Home Ombudsman .......................................1002Nutrition Counseling ..........................................................20Occupational Therapy ..........................................................6One Care Program ........................................................... 240Options Counseling ...........................................................125Outreach ............................................................................. 3871Personal Care ......................................................................784Personal Care Management ........................................ 1493Personal Emergency Response ................................ 1032Respite Care ........................................................................... 51Senior Care Options .......................................................1504Supportive Day Care .............................................................7Supportive Home Care Aide ...........................................43Supportive Housing ........................................................ 380Transitional Assistance ..........................................................1Transportation .................................................................... 310Volunteer Development ...................................................163
FY17 Major Funding Sources*
We are grateful to the following whose generosity has helped make a difference in the quality of life of those we serve.
Greetings:
To reflect upon the growth of WestMass ElderCare over the past 43 years brings back many wonderful memories. Most cherished among them are the personal stories of individuals whose lives became easier by realizing their dream to remain at home. Countless families struggle to help their loved one’s desires come true. We are again pleased to report that our collective efforts have made a difference in the lives of so many.
During Fiscal Year 2017, our staff were proactive in building community partnerships that assist individuals moving from one care setting to another. This past year realized a strengthened relationship with the Holyoke Medical Center that assists individuals move with greater ease from hospital to home. In many instances this new protocol assured that in home supports were received by consumers with less delay aiding in faster recuperation and independence.
Another community partnership resulted in the formation of the Care Alliance of Western Mass, of which we are a member. The eight agency CAWM was responsible for submission of a successful proposal to MassHealth for certification as a Long Term Support Services Community Partner (LTSS CP), where as a Community Partner we will align with Accountable Care Organizations to provide in home and community based supports to individuals under 65 on MassHealth. More to come on this initiative in the new fiscal year.
Our Nutrition Program grew by adding more lunch clubs, breakfast programs, home delivered consumers and an LGBTQA Supper Club in partnership with the Holyoke Council on Aging. Our Home Care Program served some of the most frail at risk individuals and those individuals residing in nursing care facilities desiring to return home were assisted with in home supports. Our Adult Family Care and Personal Care Management Programs saw new growth. Our Senior Care Options, One Care and PACE contracts saw more individuals in need of care, as did requests for assistance in our Supportive and Congregate Housing Programs.
As we move into the new year we are excited of the collaborations that we have made and will continue to make with Accountable Care Organizations, health care facilities and other community based organizations, as we endeavor to serve the diverse needs of our region. As always, we are person-centered in our approach to care. We appreciate the continued endorsement and support of our funders, elected officials and allies as we continue to assist individuals to stay at home where they most want to be.
Priscilla L. Chalmers Executive Director
James Bell President, Board of Directors
MESSAGEPresident’s & Executive Director’s
MunicipalitiesCity of ChicopeeCity of Ludlow
Corporate/Foundation DonorsBeers & Story Funeral HomesCarr Property Management Inc.Cassidy Financial ServicesFriends of Granby’s ElderlyGovernors America Corp.Health New England Inc.Holyoke Gas & Electric Co.Marcotte Ford Sales Inc.Mass. Surgical Supply, LLCSuprenant-Page Children Trust IITantasqua Teachers Asso.United Church of WareUTCAVictory Home HealthcareWestern MA Chapter 2203 AORNWMEC Sunshine Fund
Private DonorsJessica AbbottAnonymousDolores A. AsselinElizabeth AtkinsClaudia AttardiPaul F. BaldigaRita BanisterJean F. BeaulieuJames BellPatricia BergeronGail M. BernierTherese BlanchardJoanne BorkowskiDebra BowieBernice & Elbert BowlerJoseph & Debra BradyAdrien & Agnes Briere
Anna & Krystyna RowinskaMary RussellDonald R. SamsonWilliam SchenkerJack ShafmanPhyllis SheaPeter & Janice ShewchukDianna SibleyWalter S. Skrobot Jr.Joan A. SkypeckStanley C. SpeerLorraine StapletonLinda L. StecDoris M. StewartBarbara StolgitisPeter & Evelyn SudykaAlice M. SullivanJames SuprenantLisa & Matt SwedisWalter & Judith SzafirRev. Charles TaylorPatricia ThiviergeJanusz & Krystyna TrondowskiTadeusz & Gina TrzepaczZofia TrznadelSuzanne VitkusJacob WaahJanice WalczakBarbara R. WalkerLaura WalterJanet WeberEdna WhiteJames WieselWalter WisniowskiJoseph & Diane WyskJohn ZajdelJanice & Tony ZepkoBarbara R. Zielonka
Barbara BriottaBruce & Helen BrissetteLynn BrodersChauncey BryantGarry & Cynthia BurgessBrian CassidyPriscilla L. ChalmersRobert J. ChristSusan & Peter CincottaConrad CiszekLauren ClarkePatricia A. ClaytonRegina CollinsSheila & Maureen CollinsCynthia ConklinMr. & Mrs. William ConstantKendra CooperPaul & Evelyn CoutuRobert L. CoutureNorm & Joan CrossConstance CurranWill & Ana “Chella” CutlerT. CzarneckiMichele & Donald D’AmourJuliette T. DeMersLisa DemeryJenny DiSantoEmily DouglasFrank DrobiakFrederic E. DubourRenee DufresneDionysius DulchinosArne EkstromKenneth EllisJacinto EugenioMr. & Mrs. Hebert EzoldTony & Maria FatalDebra FentonFlorence FernandesD. FiorentinoKaren Fisk
Ed & Joan FitzgeraldAnne M. FleuryHelene FlorioRonald & Monica FontaineBernard L. FontaineRoger & Claire FournierPatricia FunkEllen GaliciaDavid GatesBetty N. GathroJames GiguereJoseph & Barbara GirouxEdith GrassJeannine GuinardMrs. Joyce HampsonHeidi S. HampsonJanet Harwood McGinnisJudith HebertEdward ImbierNolan James & LouiseDorothy JarryWilliam D. JohnsonElizabeth JohnsonJohn JuchniewiczJudith KamontStephen & Linda KapinosEdward KlineMaria KonczakCaroline KozikDonna KuenzelStephen & Darlene LabonteDiane LaCosseBob & Nancy LaferrierePeter LaFreniereJeanne LafrennieJames LapierreRaymond LariveePaul & Deborah LataBrian LebelRobert P. LeeseJanice L. Lefebvre
Darlene LemiechLois & Stephen LevinTina LucchesiWilliam MabryMary Ann MakaraDeborah MakiEmily A. MannMary T. Maronski-EatonGary MartineauLinda MasekFrederick J. McGinnessDeborah A. MclaughlinAngelika MelienJohn Mercski for Irene MercskiCharles MieschFrances MillerLoretta MortonElise MurphyPeter & Sandra MuttiEdward & Martha NapierskiMartha NijssenSue & Bill NizinskiFrank NobleSuzie NolinJan B. OehlerClaudette C. O’SullivanClaudette & Tim O’SullivanMichael P. PasterczykPatrice PatlaStephen PetrolatiGeorge & Phyllis PolizouMaurice ProulxBetty Jeanne ProutyConnie QuinlanMaria RegoTherese RicardWilliam RobbinsMarie Anne RobertsGershom Ronald Dorothy A. Rosati
Donations In Memory OfAll my ex-ClientsFannie AttingerEdith F. BaldigaBarbara BarryNorman Beaulieu Sr.Vito & Loretta Bell Robert BlanchardMy loving wife Mollie BlattOlga BorkowskiSister Elizabeth Broughan, SSJGeorgette BryantDebra A. BurkeBetty Jean ChampionLillian ChristPaulina CiszekMarcella ClarkMargaret & Harold Clayton Sr.Anna & Larry CouturePaul & Sylvia Cygan at ChristmasPaul Cygan on Father’s DaySylvia Cygan on Mother’s DayBertelinda Da SilvaFrancis DesmaraisLawrence DucharmePriscilla DufresneEstelle DulinFlora EgloffJane EurkusFamily Members DepartedRichard W. FleuryFrank R. FunkGartman Family MembersMr. & Mrs. Emile GaudreauMy mother, Irene P. GonetIrene Gonet on Mother’s DayAnna HampsonRichard HampsonW. Roy HampsonMark R. HampsonDeborah HoulbergStella Imbier
In appreciation of all your helpHelen KapinoRobert E. KingHalina & Benny KowalskiEdward KwiatkowskiGertrude LabonteGinger LaCosseWalter LafrenniePhyllis LapierreAdrianne LariveeDorothy R. LathropThelma & Wilfred LavalleeJudith LincourtFrank & Mary MakaraLucille & Sylvester MakiRoger & Rose MenardLenny MercieriOrrin MillerMom & DadMarcell M. MorissetteStella MorrisonMarcelle M. MorrissetteMy Sister GailJoyce Nizinski, at ChristmasEdward F. NobleJan Oehler’s MomOur Heavenly Father & SonRoger J. Page Gerald “Jerry” PatlaJohn & Lucy PatlaPat PattonRoy ProvostAnnette I. RichardsonLionel RobertsLeokadia RowinskiGeorge A. RussellEdward R. SheaLeda SicardWalter S. & Anna S. Skrobot, Sr. Thanks for past help with my wife Paulette SpeerStephen W. TesiniFrancis Tetrault
Anthony J. TognolattiClaire & Anthony TognolattiLeopold TrottierMieczyslaw W. TrznadelJoseph A. VerrierMy dad & mom Stephen & Emeilia WajdaJustine B. WalczakPauline WalkowiczMy Dad, Thaddeus R. WegrzynJohn & Claire WeirClaudia WestfallStephanie WiluszThaddeus Wisniowski
Donations In Honor OfNicole BoilardLilia BradyPriscilla ChalmersCynthia DalvtMy mother, Annette DavidAlice DubourThomas & Priscilla DufresneChicoppee EldersMaria EugenioMarion FiorentinoHigh Quality ServiceJosephine JezHelena JuchniewiczHelen KapinosEileen Lebel “Cuz your great”Judith LincourtRegina Mannix Mr. & Mrs. McDermottDonald & Dolores PareBetty SparkesFrancis TetraultThank you for helping me!Phyllis TougasThank you for your services, WestMass ElderCareRita J. Wysk
OUR MISSION:To preserve the dignity, independence and quality of life of elders and disabled persons desiring to remain within their own community.