2016 Annual Report A program of the Donald W. Reynolds Institute on Aging and the Arkansas Aging Initiative in partnership with Northwest Health System
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
2016 Annual Report
A program of the Donald W. Reynolds Institute on Aging and the Arkansas Aging Initiative
in partnership with Northwest Health System
1
2016 Annual Report
TABLE OF CONTENTS
2016 OVERVIEW ................................................................................................................................................... 3
DESCRIPTION AND BACKGROUND OF ORGANIZATION ........................................................................... 5
2016 SCHMIEDING CENTER STAFF .................................................................................................................. 6
2016 ORGANIZATIONAL STRUCTURE ............................................................................................................ 7
2017 ORGANIZATION CHART ........................................................................................................................... 8
LETTER FROM THE DIRECTOR OF IN-HOME CAREGIVER TRAINING .................................................... 9
2016 IN-HOME CAREGIVER TRAINING ......................................................................................................... 11
2016 EDUCATION OVERVIEW ......................................................................................................................... 20
HEALTH PROFESSIONAL PROGRAMS .......................................................................................................... 20
IN-SERVICE PROGRAMS .................................................................................................................................. 22
COMMUNITY EVENTS ...................................................................................................................................... 24
UAMS MEDICAL STUDENT CLERKSHIP ....................................................................................................... 29
AGING RESOURCE CENTER REPORT ............................................................................................................ 35
AGING SERVICES .............................................................................................................................................. 37
PARTNERSHIPS .................................................................................................................................................. 42
LEVERAGING ..................................................................................................................................................... 46
COMMUNITY ADVISORY COMMITTEE ........................................................................................................ 47
2016 IT AND BUILDING REVIEW .................................................................................................................... 48
MARKETING AND OUTREACH ....................................................................................................................... 50
NORTHWEST SENIOR HEALTH CLINIC REPORT ........................................................................................ 57
OUTREACH SITE – BELLA VISTA 2016 YEAR END REPORT .................................................................... 59
APPENDIX A – EXAMPLES OF ARTICLES .................................................................................................... 65
APPENDIX B – EXAMPLES OF ADVERTISEMENTS .................................................................................... 69
APPENDIX C – EXAMPLES OF PROMOTIONAL MATERIALS ................................................................... 73
APPENDIX D – 2016 COMMENTS .................................................................................................................... 85
2
3
2016 Overview
January 10, 2017
Dear Colleagues and Friends of the UAMS/Schmieding Center:
In 2016, the Schmieding Center for Senior Health and Education continued its quest to
improve the health and serve the needs of older adults and their caregivers in northwest
Arkansas. You will find in detail from this annual report, we made significant impact on our
community this year through the effective use of our facilities, new and ongoing community
collaborations, and the diligence of our staff to represent the University of Arkansas for
Medical Science’s commitment to the senior citizens of our state.
As in previous years, 2016 brought transitions in our staffing.
The search continued throughout the year for a geriatrician to fill the role of Executive
Director of the Center.
In August, Dr. Lauren Haggard-Duff joined the Center as the Director of Caregiver
Training. Dr. Haggard-Duff is diligently reviewing our training curriculum and
working collaboratively with the Arkansas Aging Initiative’s Schmieding Training
replication sites to produce a product that not only meets, but exceeds industry
standards. We welcome and support her efforts in this regard to help the evidence-
based Schmieding Method of Caregiver Training to continue its reputation as the de
facto standard for caregiver training in our nation.
We congratulate and wish all the best to each of the following staff who ended their
employment in 2016 but, nonetheless, helped to create and maintain a legacy of excellence
at the Schmieding Center during their tenures. They were
Dr. Margaret Christensen, Project Director for the CMS Award, who moved back to
her roots in Iowa to manage an Eldercare Facility,
Lalanya Carson, Coordinator of Business Affairs, who accepted a position at John
Brown University, and
Sue Ackerman, nurse educator and primary instructor for our CNA training, who
opted to begin her retirement.
4
In review of 2016, some program/service areas of note include:
In February, the Arkansas Department of Human Services-Division of Aging and
Adult Services determined that the Schmieding Home Caregiver Training Program
(SHCTP) meets the criteria provided by the United States Department of Health and
Human Service-Administration on Community Living for an evidence based health
promotion program. This determination qualifies SHCTP to be funded through Older
Americans Act Title IIID at the highest level and under the new standards which went
into effect in October of 2016.
The Schmieding Center completed a train-the-trainer program for new instructors of
our Family Caregiver Workshops via video teleconference to St. Francis Healthcare
System in Honolulu, Hawaii.
Collaborated with LPN students and nurse educator staff from Northwest Technical
Institute to offer our second annual 3-day Family Caregiver Event free to the public.
Through the generosity of the Schmieding Foundation, 12 scholarships were awarded
to students from local area high schools to participate in our CNA training program.
Schmieding Center staff received training and offered a CarFit event in September to
the general public. CarFit is a program of the American Society on Aging in
collaboration with AAA, AARP and the American Occupational Therapy Association.
Schmieding Center staff received educator training in the brain exercise program,
Ageless Grace, which is a fitness and wellness program consisting of simple exercise
tools designed to focus on the healthy longevity of the body and mind.
We at the Schmieding Center for Senior Health and Education are proud to continue the
vision of Mr. Lawrence H. Schmieding by providing quality health education and services to
northwest Arkansas communities.
Thank you for your continued support!
Sincerely,
Gary McHenry, EdD
Director of Education
5
Description and Background of Organization
The Schmieding Center for Senior Health and Education (SCSHE) was established January 1,
1999, as the first satellite Center on Aging affiliated with the Donald W. Reynolds Institute on
Aging (DWR-IOA) at the University of Arkansas for Medical Sciences (UAMS). Located in
Springdale, Arkansas, the SCSHE represents a cooperative effort by the DWR-IOA and
Northwest Health System.
From temporary quarters in 1999 to the 27,500 square foot, state-of-the-art facility at 2422
North Thompson Street in Springdale, Arkansas, the Schmieding Center for Senior Health and
Education stands as a visible tribute to the generosity of the late Lawrence H. Schmieding.
When Mr. Schmieding made the contribution in 1999, he envisioned a center that would
“improve the quality of life for older adults.”
The first twelve years of the Schmieding Center’s existence saw the development,
presentation, and refining of the Schmieding Certified Home Caregiver Training Program,
which was Mr. Schmieding’s foremost reason for his generous gift. “Educating more people
as home caregivers is important for keeping seniors happy and in their homes,” Mr.
Schmieding said. One of his favorite sayings was, “Where there’s home, there’s hope.” The
realization of his vision for educational programs as well as clinical and support services for
older adults has continued to serve residents of northwest Arkansas and beyond. His desire to
enrich the lives of others is his legacy to all who have been served by their experiences at the
Schmieding Center.
6
2016 Schmieding Center Staff
7
2016 Organizational Structure
8
2017 Organization Chart
9
Letter from the Director of In-Home Caregiver Training
Dear Friends of UAMS/Schmieding Center:
As a nurse with expertise in education and curriculum, I came to the Schmieding center in
August of 2016, challenged with overseeing caregiver training and conducting curriculum
updates for our training programs and classes. The overall goal is to maintain the superior
quality curriculum and training of caregivers that Mr. Schmieding advocated to establish and
maintain. To embark on this endeavor, I spent the first three months visiting the Schmieding
replication sites throughout our state to gather input from staff, and attend our classes. I also
spent much time investigating research on current evidence-based practices in caregiver
training, both at the national and state level. A curriculum committee was established,
including one person from each Schmieding replication site, and work began updating the
curriculum.
In 2017, I have the responsibility to complete curriculum updates and revisions including
adding new lesson content, and working with Elder Stay At Home to furnish content and to
provide updated textbooks for all classes. Additionally, online courses will be offered and
investigation into blended learning practices will occur. Video revisions are also being
investigated as part of updating the curricula.
In December of 2016, the 3-week 96 hour Certified Nursing Assistant (CNA) Class was
discontinued. In 2017 an updated curriculum will be introduced that will include a revised In-
Home Assistant class (IHA), Alzheimer’s and Dementia class (AD), and the Home Care
Specialist (HCS) class. Approval will be sought from the Arkansas Office of Long Term Care
for students who complete the three courses to be eligible to take the exam for certification as
a nursing assistant. Additionally, the revised curricula will offer more hours in the lab
practicing physical skills, enhanced lessons, and new content such as person-centered thinking
and person-centered care. National recommendations from research institutions such as the
Institute for Medicine (IOM), American Association of Retired Persons (AARP),
Paraprofessional Healthcare Institute (PHI), Eldercare Workforce Alliance (EWA), and many
others, deem a need for better training for the direct care workforce, including more hours
devoted to hands-on skill training. Metrics will be modified to measure teaching effectiveness
and quality training. Family Caregiver Workshops will continue to be offered as well.
10
One avenue to maintaining quality teaching is offering continuing education and training for
the nurse teacher. In December of 2016, all nurses teaching in the classroom were able to
attend a Train the Trainer continuing education seminar to further enhance their skillset in
providing enticing and invigorating teaching techniques. A goal of mine is to continue to
provide opportunities for our educators to further hone their teaching abilities and keep
teaching as fulfilling for them as it is for the learner!
I am most excited to be in this new role and sincerely appreciate all the support provided by
the staff at the Schmieding center!
Lauren Haggard-Duff PhD, RN, CNE
Lauren Haggard-Duff PhD, RN, CNE
Director of In-Home Caregiver Training
11
2016 In-Home Caregiver Training
The Schmieding Caregiver Training programs are nationally recognized evidence based
methods inspired to enrich the lives of older adults through empowerment, understanding and
quality home caregiver education. The Schmieding Center's mission is to improve “aging in
place” for adults in the second half of life with the provision of personalized programs of
education, services and healthcare for all stages of aging. Our classes have been offered in
both face to face in Springdale and online.
12
In Home Assistant
The Schmieding In Home Assistant (IHA) course is a unique program designed to teach
students to care for an older adult in the home. This 40 hour course satisfies the training
required by Arkansas law for caregivers who are paid to provide care in the home of a person
who is 50 years of age or older. IHA training provides the caregiver with basic safety and
support skills. Training methods include: lecture for auditory learners, hands on practice for
tactile learners and video to enhance visual and auditory learners.
Graduates are prepared to work with clients who need assistance to remain in the home. The
Schmieding curriculum fulfills the training requirements of the Arkansas Medicaid Personal
Care Training Program, Rules and Regulations for Home Health Agencies in Arkansas and
Conditions of Participation: Home Health Agencies from the Federal Register.
Teri Meadows receives her IHA certificate from
Nurse Educator, Kathryn Sweetser, RN.
Students learn how to position the patient with
pillows to reduce the risk of pressure sores.
13
Alzheimer’s Disease and Dementia
The Schmieding Alzheimer’s Disease and Dementia (AD) course describes the stages of
Alzheimer’s disease and various types of dementia. The course provides valuable information
about the needs and care of a person with dementia including how to manage difficult
behaviors. This interactive course includes lecture, hands on interactive exercises, and video,
from leaders in this field of study.
Graduates are prepared to work with clients, who have dementia, who require special
behavioral support to remain in the home. This Schmieding curriculum pulls practical tips
recommended by the “Broyles Playbook” as examples of dementia care.
Graduates of the Alzheimer’s Dementia course offered in the evenings September 6-9, 2016.
14
Advanced In-Home Assistant
In 2016, the Schmieding Center offered a 20-hour Advanced In-Home Assistant program that
taught students these additional skills:
Perform CPR and use an AED defibrillator,
Take a person’s vital signs, including temperature, pulse, respirations and blood
pressure
Operate a Hoyer hydraulic lift
Safely transfer someone from a car to wheelchair
Improve your patient advocacy skills when communicating with health professionals
Fine-tune your job interviewing skills and
Plan a meal for an older adult that is nutritious and delicious!
David Sargent prepares to dine on a healthy feast provided by
the A-IHA students.
A-IHA students practice using the patient turner.
15
Certified Nursing Assistant Training
In 2016, the Schmieding Center offered a the
three week Nursing Assistant Training
Curriculum that was approved by the Arkansas
Office of Long Term Care (OLTC) in May of
2015. The students were responsible to complete
96 hours of training. The state only requires 90
hours of training which includes 15 hours of
Barbara Broyles Alzheimer’s Disease and
Dementia Caregiver Training. The Schmieding
Home Caregiver Training Program designated
the remaining six hours to skills practice in
which students indicate they need.
All the Schmieding nurse educators are approved
to teach the curriculum.
Students must spend 16 hours in the clinical arena to complete training. Three long term care
facilities have been approved as clinical sites for training.
Shiloh Health and Rehab - Springdale
Walnut Grove – Springdale
Highlands Healthcare and Rehab – Bella Vista
The association with these facilities has proved beneficial for our students and has enhanced
their ability to gain meaningful employment. Our goal is to teach evidence based theory and
skills concepts. Another goal is to allow for sufficient skills practice time that enhances
confidence especially in the clinical area. Ultimately our students will understand how to
provide professional, elder-centered care.
Stephanie Munoz, a CNA student in the August
2016 class practiced hair care at the sink.
Sue Ackerman, RN with her CNA students.
16
Schmieding CNA Summer Scholarship Award
The Schmieding Foundation, Inc. donated $12,000 to offer CNA Summer Scholarships to area
graduating seniors. A total of 10 scholarships were awarded to students from Har-Ber High in
Springdale, Springdale High School, Farmington High School and Huntsville High School.
The scholarship covered tuition, books, the TB skin test, and the fee to take the state CNA
exam. Four recipients attended our CNA class in June and six in July.
Dr. Gary McHenry and Gilda Underwood with the students who received the CNA scholarships.
17
Online In-Home Assistant
The Schmieding Online In-Home Assistant (OIHA) course is truly a distinct program
designed to teach students to care for an older adult in the home. This 40 hour online course
satisfies the training required by Arkansas law for caregivers who are paid to provide care in
the home of a person who is 50 years of age or older. Online IHA training provides the
caregiver with basic safety and support skills. Evidence based training skills, designed and
monitored by registered nurses, are divided into 10 modules combining varied techniques that
present material in a way that enhances online adult learner styles. Methods include: self-
paced lessons within the learning modules, video outside of the lessons to support visual and
auditory content for self-directed practice and weekly dialog, via email and/or phone with the
instructor to create a supportive learning experience. Graduates are prepared, after completing
in-person or video teleconference skills demonstration, to work with clients who need
assistance to remain in the home. The Schmieding curriculum fulfills the training
requirements of the Arkansas Medicaid Personal Care Training Program, Rules and
Regulations for Home Health Agencies in Arkansas and Conditions of Participation: Home
Health Agencies from the Federal Register. Three students graduated from the online In-
Home Assistant course in 2016. Note: The on-line course was not available for most of 2016
so that revisions could be made.
18
In-Home Caregiver Training Program Graduates
Legend:
EP – Elder Pal
PCA – Personal Care Assistant
HCA – Home Care Assistant
AD – Alzheimer’s/Dementia Care
FCA – Family Care Advocate
IHA – In Home Assistant
HCS – Home Care Specialist
CNA – Certified Nursing Assistant
OIHA – Online In Home Assistant
EP PCA HCA AD FCA IHA HCS CNA OIHA Totals
1999 16 4 0 * 20
2000 61 39 9 * 109
2001 49 30 8 * 87
2002 64 41 24 * 129
2003 83 50 18 * 151
2004 94 64 35 * 193
2005 96 64 34 * 194
2006 91 65 42 39 237
2007 98 56 41 73 268
2008 98 68 46 69 281
2009 87 60 55 55 257
2010 98 72 56 64 290
2011 90 62 52 65 269
2012 75 53 48 61 237
2013 44 41 27 47 28 34 221
2014 20 40 8 138 29 235
2015 22 9 78 8 20 14 151
2016 13 0 64 0 31 3 111
1144 769 515 548 45 314 8 51 46 3440
Note: This table does not include students
who enrolled that did not graduate. Fifteen
hours of Dementia Care became a state
requirement in July 2006 for CNAs. Forty
hours of training for In Home Assistants
became a state requirement in April 2014.
The Family Care Advocate and In-Home
Assistant courses were introduced in 2013. In
Home Assistant replaced the Elder Pal and
Personal Care Assistant courses in 2014.
19
Number of Paraprofessional Programs
Participants of Paraprofessional Programs
161187
315
241
366
0
50
100
150
200
250
300
350
400
CY2012 CY2013 CY2014 CY2015 CY2016
SPRINGDALE
SPRINGDALE
1570
1114
1880
1282
1463
0
200
400
600
800
1000
1200
1400
1600
1800
2000
CY2012 CY2013 CY2014 CY2015 CY2016
SPRINGDALE
SPRINGDALE
20
2016 Education Overview
In 2016, the Schmieding Center offered 920 educational opportunities with a total of 10,322
attendees. This number includes the educational programs for health professionals,
paraprofessionals, care giver training, in-service training events, community events, exercise
programs, and the geriatric rotation for medical students from UAMS.
Health Professional Programs
The Schmieding Center offered health professionals many opportunities to earn continuing
education credits. Many of these were provided by UAMS by video teleconference (VTC)
including:
Geriatric Grand Rounds - 40 VTCs were attended by 158
Connecting Across Professions - 6 VTCs were attended by 11
Internal Medicine Grand Rounds - 8 VTCs were attended by 9
Eight topics were presented by Arkansas Geriatric Education Center (AGEC) with 40
attendees.
Circle of Life brought Dr. Robert Neimeyer to the Schmieding Center on September 30, 2016
for Pastoral Symposium which was our largest event for health professionals with 97
attendees.
Author and speaker, Dr. Robert Neimeyer, signed books that were purchased at the Pastoral Symposium sponsored by Circle of Life.
21
Number of Health Professional Programs
Participants of Health Professional Program
1 1 3
108
80 81
113
98
0
20
40
60
80
100
120
CY2012 CY2013 CY2014 CY2015 CY2016
BELLA VISTA SPRINGDALE
6 40 5
951777
1385
2284
1312
0
500
1000
1500
2000
2500
CY2012 CY2013 CY2014 CY2015 CY2016
BELLA VISTA SPRINGDALE
22
In-Service Programs
The Schmieding Center continues to train the trainers who will take the Schmieding Home
Caregiver Training Program to other sites. This commitment was made to the Reynolds
Foundation:
“Because instructor qualifications, ability, knowledge, and skill are so crucial to
quality outcomes, new program instructors will undergo an extensive orientation
process to ensure understanding of the program content, expected outcomes, adult
learning principles and interactive learner centered teaching techniques.”
In 2016, Sherry White trained Patty Clark and Nancy Culbreath from Fort Smith; Jacqueline
Perew from Little Rock, and Tonya Rideaux, Nancy Brittian and Joyce Small from Oklahoma
at the Schmieding Center. Their training included the following:
Review the Schmieding Method and teaching philosophy
Review teacher manuals
Observe labs
Attend lectures
The Schmieding staff also provided in-service training off site. Brandi Schneider, LMSW,
provided TimeSlips training at Legacy Village, the Alzheimer’s Dementia Experience at
Northwest Hospital in Bentonville, and Approaching Alzheimer’s First Responder Training at
the Bentonville Fire Department. Kathryn Sweetser used technology to train nurse educators
in Hawaii on how to do a Family Caregiver Workshop.
The Schmieding Auditorium was also used for
in-service training programs by:
Arkansas Health Care Association -
LTC Emergency Preparedness
Northwest Health Senior Planning
Meetings
Northwest Home Health Staff Meetings
Medical Social Workers
Department of Human Services - 2016
PASRR Training
Ellen Creakbaum, RN provides In-service Training.
23
Number of In-service Programs
Participants of In-Service Programs
16
2623
18 18
42
80
43
58
47
0
10
20
30
40
50
60
70
80
90
CY2012 CY2013 CY2014 CY2015 CY2016
BELLA VISTA SPRINGDALE
179289
233 233 202
614
438
571
1014
1571
0
200
400
600
800
1000
1200
1400
1600
1800
CY2012 CY2013 CY2014 CY2015 CY2016
BELLA VISTA SPRINGDALE
24
Community Events
Residents of northwest Arkansas and the surrounding region had the opportunity to participate
in a variety of interesting and informative community programs. Several community events
brought large crowds to the Schmieding Center including the Morning Brew, the Schmieding
Kid’s First graduation, the Senior Health Beauty Pageant, and our Caregiver Appreciation
Event. Other community events only had a few attendees, but the significance cannot be
measured by the size of the crowd. All our community events have this mission: To improve
the quality of life for older adults.
Senior Health Beauty Pageant
The Schmieding Center hosted the Senior Health Beauty Pageant
on October 14, 2016. Martha Jernigan from Fayetteville Health
and Rehab was crowned queen. Imgard Satre, a very close second
place winner was from Harrison Rehab and Health, and Karen
Miller from Springdale Health and Rehab took 3rd place.
25
Heartsaver CPR
The Heartsaver CPR class teaches adult cardiopulmonary
resuscitation, rescue choking procedures, as well as how to
operate an Automated External Defibrillator (AED).
After completing this three hour class, students received a
two-year certification from the American Heart
Association. Kathryn Sweetser, RN taught the CPR course
eleven times in 2016 in Springdale with a total of 47
attendees.
Family Caregiver Workshop
The family caregiver workshop series is designed for individuals who want to learn more
about becoming an effective caregiver, but don’t have the time to complete one of our
certified training programs.
The workshops are usually taught in 4-hour sessions including topics such as home safety,
caregiver stress, nutrition & hydration, body movement & mobility and behavioral issues
relating to dementia.
In 2016, Kathryn Sweetser taught the Family Caregiver Workshop four times.
Type of FCW Location Attendees
Basic Skills Springdale Schmieding Center 2
Basic Skills Rogers Wellness Center 7
Dementia Springdale Schmieding Center 7
Dementia St. Paul’s Episcopal Church 30
R.E.S.T. VOLUNTEER RESPITE TRAINING
The R.E.S.T. Volunteer Respite Training project is supported, in part, under a grant from the
U.S. Department of Health & Human Services. It provides 7 ½ hours of training to anyone
desiring to provide volunteer respite care. Ten people attended the program taught at the
Schmieding Center by Sherry White and Kathryn Sweetser in April 22, 2016.
26
Some of the topics discussed include crisis intervention, universal precautions, coping
strategies for dealing with negative behaviors, confidentiality, leisure activities and more.
Recurring Community Programs
The Schmieding Center offered a number of recurring programs for the community in 2016.
Community Programs Number of Sessions Attendees
AARP Smart Driver 11 270
Brain Games 5 79
Coffee with an Elder Law Attorney 3 35
Lunch & Learn 11 375
Medicare: How Does It Work? 8 33
Navigating Medicare 10 29
Osher Lifelong Learning Institute 7 94
Strong Body 98 693
The Strong Body for Seniors exercise program has three primary goals:
Increase strength by lifting weights
Improve balance by strengthening the legs
Maintain flexiblilbity by stretching and doing range of motion
exercies.
–
Fink Holloway leads the Strong Body for Seniors exercise program at the Jones Center.
27
The Osher Lifelong Learning Institute (OLLI) offered
three classes at the Schmieding Center. No tests are
giving, no prerequisites required. Adults who are 50
and over get to experience learning for the love of
learning!
2016 OLLI Classes at Schmieding
1. Diabetes: A New Approach
2. Architecture and Sustainability
3. Demagogues and Visionaries
Senior Circle Lunch & Learn
Each month a physician or health professional selected by Northwest Health System comes to
the Schmieding Center to share information about a particular health issue. A sack lunch is
provided for all who attend. Participants are especially grateful for the physicians who stay
and answer questions following the presentation.
2016 Springdale Lunch & Learn Topics
January Medicare Annual Wellness Report
February Cosmetic Procedures
March Safety for Seniors
April Varicose Veins
May “D” Fend your Heath with Vitamin D
June Acid Reflux
July Facts About Circulation
August Joint Health
September Air Evac Lifeteam
October Stroke and Heart Attack Prevention
November Dining with the Dietitian: Healthy Holiday Eating
28
Number of Community Educational Programs
Participants of Community Educational Programs
183160
199 196
160
244
291
252
339360
0
50
100
150
200
250
300
350
400
CY2012 CY2013 CY2014 CY2015 CY2016
BELLA VISTA SPRINGDALE
23731978 1918 2145 1926
3493
4300
3371
48765292
0
1000
2000
3000
4000
5000
6000
CY2012 CY2013 CY2014 CY2015 CY2016
BELLA VISTA SPRINGDALE
29
UAMS Medical Student Clerkship
Dr. Gary McHenry and Monique Parks served as Site Director and Site Coordinator for
fourth-year medical students who chose to complete their mandatory geriatric clerkship in
northwest Arkansas.
The specific goal of the Geriatrics Senior Block Course is two-fold:
1. To assist the student in developing a knowledge base in Geriatric Medicine with an
emphasis on common geriatric syndromes and diseases as well as the normal aging
process and
2. To introduce the student to the interdisciplinary approach of comprehensive
assessment, management, and prevention techniques in the elderly.
SITE DESCRIPTION
Locations and levels of care were chosen to introduce the students to patient care across the
health care continuum, and to train them in inter professional collaboration in these venues.
Students are expected to learn how to assess common medical, functional, psychological and
social needs of patients in these levels of care and to collaborate with non-physician providers.
Students participate in various settings in northwest Arkansas, including the Northwest Senior
Health Clinic located in the Schmieding Center, as well as community-based Skilled Nursing
Facilities (SNF) and the Willard Walker Hospice Home and Palliative Care Clinic located in
and around Washington Regional Hospital. In addition to participating in rounds and patient
care in each setting, students may be assigned short subject presentations relating to each
student’s individual patients.
AMBULATORY CARE
During their ambulatory care experience, students evaluate patients seeking primary care,
second opinions and consultations in the outpatient setting. The students see models of
healthy aging, as well as patients with geriatric syndromes and chronic disease burden being
managed by inter professional teams. During these visits, students evaluate new patients for
their specific problems as well as learn to conduct Comprehensive Geriatric Assessments.
Students will see return patients to assess progress from their previous care plan whenever
possible. Students may also have the opportunity to collaborate with non-physician providers.
Students gain this experience at the Northwest Senior Health Clinic with Dr. Jose Fontanilla
and his team.
POST-ACUTE AND LONG TERM CARE
Community based Skilled Nursing Facilities (SNF), Nursing Homes and Assisted Living
Facilities located in northwest Arkansas are utilized to provide post-acute and long term care
experience to students. The preceptors at these locations manage a wide variety of conditions,
including new acute problems, acute exacerbations of chronic diseases, geriatric syndromes,
functional decline and hazards of hospitalization.
30
Dr. Bilaal Naeem will assign patient-specific tasks to each student. These tasks may vary
from week to week. The specific subjects for review in nursing homes will include topics
such as nutritional problems, pressure ulcers, falls and restraint use, and behavior management
in long term care.
This experience allows students to learn the capabilities and limitations of a chronic care
facility and how it differs from an acute care hospital. After this experience, students should
be able to discuss the impact of chronic disease and disability in determining a patient’s
environment of care. Students should be able to identify factors that lead to nursing home
placement and the positive and negative aspects of nursing home care. The recognition and
alleviation of pain will be stressed, as well as the atypical presentations of acute disease in the
frail elderly population.
PALLATIVE CARE
The students are given palliative care experience through the community-based hospice
program run by the Willard Walker Hospice of Northwest Arkansas. Each student is assigned
hospice patients for home and inpatient visits and will present the patients to the preceptor Dr.
Stan Bradley and his team. Teaching techniques will include role-play and small group
discussions.
Students primarily learn the physician’s role in hospice care. This experience will address the
character and terms of advance directives and living wills, as well as skills of pain
management and palliative care for the terminally ill. This experience allows the student to
gain information about health care resources outside the hospital, as well as technological
capabilities for providing health care in the home.
The students will also work at the Washington Regional Palliative Care Clinic where they will
have the opportunity to work with Dr. Mark Thomas and Dr. Kathlyn Cook. During this part
of the rotation they will work with the palliative care team that specializes in medical care for
inpatients with serious illness. The goal of this team is to improve quality of life through
management of troubling symptoms as well as providing emotional and spiritual support.
In 2016 we had 17 students in our program all of whom were interested in practicing in a
variety of different areas of medicine ranging anywhere from pediatrics to internal medicine.
Because of the wide variety of programs offered at the Schmieding Center throughout the year
the students are sometimes also able to participate in additional activities such as the
Dementia Experience, Medicare: How Does It Work, and the SALT Program all of which
relate to the bio psychosocial aspect of aging. All three of these activities have been well
received and enjoyed by the students that have had the opportunity to participate. As the
students evaluate the program at the end of the rotation, we consistently have seen very
favorable evaluations of both the program and the preceptors who work alongside the
students. As the programs expand at UAMS-NW, the Schmieding Center will continue to
play a lead role in the education process.
31
2016 Medical Students at Schmieding Center
Jennifer Newcome Med/Peds
Matthew Sharum ENT
Joshua Booth Family Medicine
Gray Edwards
Family Practice Clarence Dye
Emergency Medicine Franklin Welborn
Med/Peds
Shaun Adams Pediatrics
Kara Robertson Pediatrics
Julia Horton Family Medicine
32
James Cooper Internal Medicine
Trevor Smith Pediatrics
Natashia Bottoms Internal Med/Peds/
Psychiatry
Wesley Garner Oncology
Payton Lea Psychiatry
David Zimmerman Internal Med/Family Med
Erika Franz Pediatrics
James Brecheisen Family Medicine
33
Geriatrics Rotation Feedback
“This rotation has been perhaps the most pleasant and thoughtfully organized I've had. I appreciate the time and effort that must have gone into coordinating the logistics of our schedules; moreover, the experiences I have had during this time have easily been among the most meaningful of medical school for me. Each preceptor brings completely different and complementary strengths to the rotation — Dr. Fontanilla spends an incredible amount of time and thought on each patient and makes it a priority to ensure students are able to practice assessment techniques and understand the details involved in the day-to-day medical care of geriatric patients. Dr. Naeem is excellent at walking students through diagnostic reasoning and reinforcing physical exam skills, and Dr. Bradley and Dr. Montgomery are just incredibly compassionate and intelligent physicians who have a gift for connecting with patients and students alike and inspiring introspection and contemplation. I have not had a day on this rotation where I felt like I did not learn some new fact or technique; every day was full of meaning and thoughtful discussions on what it means to be a doctor and the ethics behind different forms of treatment. I also found a lot of value in the activities we did outside of clinic as well. I thought the grand rounds I attended during this rotation were very good; I also finally understand how Medicare works thanks to the detailed talk we were able to attend. The most exceptional activity, however, was the dementia training we completed at the Schmieding Center. The videos were highly instructive; furthermore, it was incredibly eye-opening to be able to experience what it might be like for someone with dementia to navigate their environment and perform daily tasks. These activities will undoubtedly inspire greater insight and compassion when working with this population in the future. Moreover, I feel like the challenges we experienced during this activity are readily applicable to other populations as well, and is therefore a highly valuable experience regardless of what specialty of medicine one plans to go into. Finally, let me say that the staff at the Schmieding Center is without question and without exception the nicest of any rotation I have been on. I always felt welcome and appreciated and this caused me to work harder and be more engaged than I might have otherwise. I am very grateful that I have had such a great experience and hope to pass this positivity along to the other students who will be rotating through in the future.”
Natashia Bottoms & Wesley Garner
with Dr. Jose Fontanilla
34
Nursing Students
According to Bill Buron, Assistant Professor, the UAMS-NW, College of Nursing, also had
three nursing students who rotated with Dr. Fontanilla at Northwest Senior Health in 2016.
Melissa Romero
Lauri Shebesh
Alyson Sweitzer
Nursing students, Melissa Romero and Lauri Shebesh practiced with Dr. Jose Fontanilla.
35
Aging Resource Center Report
The Aging Resource Center (ARC) provides valuable resources to the community. Often the
ARC is the initial point of contact where older adults and their families learn of programs and
services that are available to improve the comfort and quality of life.
The ARC provides books about aging, Alzheimer’s disease, caregiving techniques that benefit
the patient and caregiver. Brochures concerning Assisted Living Facilities. Home Health,
Hospice, Independent Living Units, In Homecare agencies, Legal and Financial Planning,
Schmieding Home Caregiver Directory and Veterans’ Assistance provide direction.
Due to increased requests for social programming for people with dementia and other
socialization related programs, efforts were begun in the ARC to make it more conducive to
community programming.
The large desk was removed and a
table was placed in the ARC,
allowing program attendees to
congregate in a more intimate space.
The plan for 2017 is to replace the
large table with smaller round tables
to encourage more socialization and
social engagement programs.
Examples of these programs are art
classes, music classes, board game
activities, and more intimate
educational programs. Two
programs were begun in the ARC in
2016, Coffee with An Elder Law
Attorney, and ear and hearing aid
checks offered by BlueWave
Hearing.
36
The chart below reports the numbers for our resource centers listed in the Arkansas Aging
Initiative (AAI) database for 2016.
Site Calls Visits Referral Calls Totals
Springdale 1672 1412 802 3886
Bella Vista 252 645 85 982
Totals 1924 2057 887 4868
Marjorie Hart and Lee Stepp, from
Experience Works, welcome guests
to the Schmieding Center and assist
patrons at the Aging Resource
Center.
37
Aging Services
Schmieding Aging Services serves as the front door of the Schmieding Center. Brandi
Schneider, LMSW, offers personalized support for every stage of aging, providing
information and referrals to local service providers to assist in caring for older adults.
Alzheimer’s and Dementia Family Support Services are also available through Aging
Services. Individualized consultation and support is provided throughout the course of the
disease as needs and questions change. Support groups are offered for peer support and
information sharing. Brandi also provides educational programs throughout the community,
including facilities that provide care to older adults.
The number of clients served by Aging Services continues to increase. Brandi provided direct
support or assistance to 813 clients in 2016. Aging Services presented approximately 85
programs to 1,812 attendees. This is an increase of over 1,000 people from 2015. Examples
of community programs are dementia education programs, caregiver stress, community
resources, first responder training, Alzheimer’s Experience, and TimeSlips.
38
Students
Aging Services trained six social work students in 2016:
Social Work Interns: Mary Welchans, Kennedy Holloman
Social Work Fellow: Macey Brooks
NWACC student volunteers: Crystal Albarran, Edlin Martinez, Morena Valdizon
Aging Services Community Programs
Support Groups
The Schmieding Center hosted four support groups on-site in 2016.
Grandparents As Parents (GAP)-met once monthly. GAP was discontinued in May
due facilitator circumstances.
Caregivers of Persons with Dementia met twice monthly
Early Stage Support Group for persons in the early stages of dementia and their care
partners met weekly for eight weeks
Memory Café, a social group for people in the early stages of dementia and their care
partners also met.
Off-site Support Groups:
Clarity Pointe Family Caregiver Support Group met once monthly.
The Meadows Family Caregiver Support Group met once monthly.
Type of Support Group Number of Meetings
Number of Attendees
Caregivers of Persons with Dementia
24 120
Clarity Pointe 11 52
Early Stage Dementia 8 74
Grandparents as Parents 4 15
Memory Café 19 54
The Meadows 6 24
Total 72 339
39
Memory Screenings
Aging Services provided multiple memory screenings in various locations in 2016, including
the Bella Vista outreach office, Rogers Adult Wellness Center, Bentonville Public Library,
Fayetteville Senior Center, Brookstone Assisted Living, and Mount Carmel.
The Rogers Adult Wellness Center, Bentonville Public Library, and Fayetteville Senior
Center are new venues and memory screenings will be held there on a regular basis
throughout the following year, as well. Brookstone and Mt. Carmel memory screenings were
conducted as part of resident health fairs. Memory screenings were also conducted by NTI
LPN students as part of the Family Caregiver Event.
Alzheimer’s Experience
2016 Aging Services facilitated 8 Alzheimer’s
Experience tours with a total of 170 participants.
Schmieding Center for the public
Schmieding Center for Northwest Technical
Institute LPN students (2 days of VDT)
North Hills Life Care Center for staff
Clarity Point Staff
Other Programs
TimeSlips: Aging Services lead 20 TimeSlips sessions. Autumn Place Assisted Living and
Morningside Fayetteville continue as venues for TimeSlips.
Creative Connections: A new art program for people in the early stages of dementia and
their care partners met at the Crystal Bridges Art Museum in Bentonville. Creative
Connections was planned by the Crystal Bridges, the Alzheimer’s Association, and
Schmieding Aging Services staff. Brandi Schneider assisted in program planning, staff and
volunteer training, and participant interaction. Each session was comprised of six classes that
met every other week. Creative Connections participants viewed one piece of artwork in the
gallery and participated in discussion led by the Crystal Bridges staff. Following the
discussion, participants went to the studio to create a piece of artwork related to the piece they
viewed. The purpose of the program is to engage the brain through creativity and to offer a
social opportunity for people with dementia.
First Responder Training: Aging Services brought some Alzheimer’s Association
curriculum to the Bentonville Fire Department. The training for First Responders focused on
appropriate responses for dealing with someone with dementia in emergency situations.
Communication, safety, and resources were discussed.
40
Walk to End Alzheimer’s
Brandi Schneider, Dianne Bufford and Rene Oliver represented the Schmieding Center at the Walk to End Alzheimer’s on September 10, 2016.
41
42
Partnerships
Establishing partnerships is vital to creating awareness of the program and obtaining
additional financial, human, and physical resources. Each site successfully created and
maintained partnerships this year.
2016 Schmieding Partner
Activity
AARP Conducted the Smart Driver Safety Program
Alzheimer’s Association Used the Schmieding Center auditorium to present the
Alzheimer’s Research Update, assisted with First
Responder training, Dementia tours, Creative Connections,
support groups, and other programs.
Arkansas Geriatric Educational Consortium Offered CEU’s for health professionals
Arkansas Healthcare Association District 3 Used Schmieding facility District 3 Administrator meetings
and for Senior Pageant
Autumn Place Brandi led TimeSlips at this facility once a month
Bentonville Public Library Provided a venue for memory screenings
BlueWave Hearing Provided presentations on hearing and ear and hearing aid
checks.
Brookstone Assisted Living Provided Alzheimer’s Experience at their location to
community.
Child Advocacy Center Led Grandparents as Parents support groups at Schmieding
Center
Circle of Life Hospice Used Schmieding Auditorium for CE events
Clarity Pointe Site for Dementia support groups & the dementia education
series led by Brandi Schneider; provided meal for Caregiver
Appreciation Event; offered Alzheimer’s Experience for their
staff and the community.
Comfort Keepers Sponsor of Caregiver Appreciation Event; provided lunch for
students enrolled in home caregiver training; Provided
coffee for guests.
Concordia of Bella Vista Nursing & Rehab Site for TimeSlips activities led by Brandi
43
Cross Church Provided educational program during a monthly luncheon
and they promote our community programs to their
members.
Crystal Bridges Hosted and provided supplies for the Alzheimer’s Creative
Connections Events
Delta Medical Provided CE program for caregivers and helped sponsor
Family Caregiver Event.
District 3 Long Term Care Administrators Uses the Schmieding Center for their quarterly meetings
and they hold the District 3 Senior Pageant here.
Donald W. Reynolds Grant for the
Replication of the Schmieding Home
Caregiver Training Program
Train the trainer sessions are offered at the Schmieding
Center in Springdale.
ElderStay At Home Distributor of the Schmieding Home Caregiver Training
Program Curriculum
Elite Home Health Sponsored Family Caregiver Event
Provided snacks on Tuesday
Encompass Home Health Sponsored Family Caregiver Event
Provided afternoon snacks
Good Shepherd Lutheran Church Provided a speaker series on dementia
Green Acres Easy Living Sponsored Family Caregiver Event
Provided prizes for 1st place team in poster contest
Havenwood Transitional Housing for Single
Parents
A student recruiting resource for our caregiver training
program. They also have used our auditorium for their
professional association event.
Home Instead Senior Care Sponsor of Caregiver Appreciation Event; We collaborate
with them on training their caregivers in Advanced IHA.
Hospice of North Arkansas Sponsored Family Caregiver Event.
Hospice of North Arkansas Sponsored Family Caregiver Event
Provided refreshments and was a poster judge
House of Three Sponsor of events; Sends caregivers to us for training
Humana Provides prizes for Brain Games and support material for
the Diabetes Empowerment Education Program.
Jones Center for Families Provides room and equipment for Strong Body Classes
Junior League of Northwest Arkansas Used our facility for meetings - Schmieding staff gave
greeting and brief overview.
44
Kim Richardson Sponsored the Family Caregiver Event
Provided refreshments
Lowell Senior Center Provides facility and prizes for Brain Games led by Fink
Holloway
Morningside Fayetteville Brandi led TimeSlips at this facility once a month.
Mount Carmel Hosted memory screenings for resident health.
Mt. Carmel Community Sponsored the Family Caregiver Event
Poster Judge and refreshment sponsor
North Hills Invited Brandi Schneider to train their staff using the
Alzheimer’s Experience
Northwest Arkansas Clinical Pastoral
Education Institute
Conducted Pastoral Care Symposium
Northwest Health System Management and personnel of Senior Health Center
sponsor Lunch and Learn programs in Springdale and Bella
Vista through their Senior Circle program; NHS also uses
our facility for physician orientations
Northwest Technical Institute Assisted with Family Caregiver Event
Office of Long Term Care Used Schmieding auditorium for PASRR Training
Ozark Terrace Health and Rehab Sponsored students enrolled in our CNA training
PRN Medical Services Sponsored Family Caregiver Event
Provided lunch for students on Tuesday
Rogers Adult Wellness Provided a venue for Memory Screenings and other
workshops.
Saint Francis Healthcare System of Hawaii Kathryn Sweetser conducted train the sessions via VTC for
the Family Caregiver Workshop
Saint Paul’s Episcopal Church Hosted a Family Caregiver Workshop
Schmieding Developmental Center Used Schmieding Facility for Kids First Kindergarten
Graduation
Schmieding Foundation Financial support of the Schmieding Center for Senior
Education and physical plant
Shiloh Health and Rehabilitation Site for clinical rotation for students enrolled CNA program
Single Parent Scholarship Fund of NWA The Schmieding CNA program is eligible for single parent
enrollees to apply for professional scholarship
Springdale Chamber of Commerce Used the Schmieding Auditorium for Morning Brew
Springdale Health and Rehab Sponsored the Family Caregiver Event
Provided lunch on Thursday
45
Springdale Senior Center Provides facility and prizes for Brain Games led by Fink
Holloway
Springwoods Behavioral Health Sponsored Family Caregiver Event
Provided lunch and was a poster judge
Superior Senior Care Sponsor of Caregiver Appreciation Event; student referral
source
The Meadows Hosts a caregiver support group
Todd Whatley Elder Law Offers monthly “Coffee with an Elder Lawyer”.
UAMS – Office of Continuing Medical
Education
Provided video teleconferences to provide CE and CMEs for
health professionals
Walnut Grove Health & Rehab Sponsored CNA students, Used as a clinical site for CNA
training, sponsored Family Caregiver Event, Refers families
to Schmieding Center for support
Walnut Grove Nursing and Rehab Sponsored the Family Caregiver Event
Provided lunch on Thursday
Washington County SALT Used the Schmieding Center for their Senior Safety
Conference with Focus on Dementia
Washington Regional Hospice Co-promote support groups and SALT Conference
Will Corporon Led seminars on Medicare
46
Leveraging
Although the actual funds received from our primary benefactor, the Schmieding Foundation,
remain critical to our ability to succeed, the value of volunteers, speakers, and smaller donors
speak volumes about the good will and acceptance our programs and services have generated in
northwest Arkansas and surrounding regions. We are committed to being good stewards of the
opportunities set before us in the spirit of Mr. Lawrence Schmieding.
The types of leverages received are presented in the following table.
Grants Donations Volunteers Professional
Speakers Total
Springdale $768,794.68 $23,313 $9,752 $9,350.00 $811,209.68
Bella Vista $2,425.00 $10,088 $4,350.00 $16,863.00
Totals $768,794.68 $25,738.00 $19,840.00 $13,700.00 $828,072.68
Pat Cibirka and Donna Ramey are volunteers at the Bella Vista Health Resource Center.
47
Community Advisory Committee
On May 9, 2016, directors and staff from UAMS in Little Rock and Fayetteville joined the
Schmieding Center staff at a reception to thank the Community Advisory Committee for their
work.
2016 Community Advisory Members
Mr. John Belew Ms. Carolyn Long Mr. Walter Turnbow
Ms. Cristie Ginther Mr. C.J. Malone Ms. Ellen Turner
Ms. Bonnie Grimes Mr. Tom O'Neal Ms. Gilda Underwood
Dr. Jean Henry Ms. Susan Patton Mr. Jerre Van Hoose
Mr. Scott Huse Ms. Betsy Phillips Rev. Judy Van Hoose
Mr. Carl Johnson Dr. Michael R. Platt Ms. Linda Vigil
Mrs. Lee Johnson Mrs. Clara Turnbow Ms. Natalie Wood
48
2016 IT and Building Review
This year we continued to use the UAMS network more. The old servers that were
decommissioned last year were returned to UAMS along with the server rack as surplus
inventory. We also purchased new Access Points from UAMS which are managed from Little
Rock and comply with UAMS policy for security.
The Summit software that controls the Heating, Ventilation and Air Conditioning (HVAC)
was moved from an old computer to Shaun’s computer and upgraded.
Proclass was implemented as our new student registration software. This is the same software
used by the replication sites which allows a student to register and pay online.
A transition to Box.com for all files was started this year. It is a cloud based service that is
UAMS approved, and allows file access from any location without the need for a VPN.
The video conference software Jabber which is primarily used in Bella Vista is being
transitioned to Acano. This will allow us to return the Elink cart used in the boardroom and
use Acano instead.
We received a new copier/printer from Standard Business Systems (SBS) since SBS was
awarded the state wide contract with UAMS. This has reduced the monthly fee and the cost
of each color copy. Along with this, UAMS is looking in to how printers are used in the work
place, and removing redundant machines. When current printers use what remains of the toner
we already purchased, we will evaluate whether they should be kept.
Clif Blasingame from UAMS was hired to develop a new website for us. Clif was the web
developer for the replication sites. We will no longer need to pay Trumba for our website
calendar, or Constant Contact for mass emailing. The new website includes calendar and
emailing software that is free of charge. We plan to begin using the new website at the end of
January 2017. This website will be hosted by UAMS, which will also reduce our expenses;
the current one is hosted by a third party.
Faster networking switches from UAMS were also installed to increase in-building network
speed. We canceled our internet service from Cox in Springdale this year, as we are now
using the upgraded Elink line.
In Bella Vista, we removed a phone line that was not being used, and allocated the saved
money to double their internet speed. We are also in the process of ordering an access point
from UAMS for Bella Vista to make them compliant with UAMS policy.
This year we also worked on preparing for the building to transition to UAMS. We met with
Dina Wood and Mike Taylor from UAMS NW to start preparing things for the change.
49
Ideas for adding a digital sign to the current sign out front have begun with the help of
DSIGN.
We have a new janitorial service for Schmieding Education: 21st Century Janitorial Service.
In an effort to make the tables in the classroom easier to move, we removed the privacy panels
from 16 of the tables. We have started to use the chairs from the auditorium in the classrooms
since the ones originally placed in the classrooms had a tendency for the legs to bend, and
sometimes caused injury.
50
Marketing and Outreach
Marketing and outreach initiatives, focused on these primary goals for 2016:
Increase recognition and demand for our Schmieding Home Caregiver Training, and
Certified Nursing Assistant classes.
Increase public awareness and use of the comprehensive services, programs and
education that we offer to support aging adults to live happy, healthy, and safely at
home as long as possible.
Caregiver and CNA Training Initiatives to Increase Demand Consistent Scheduling: All Home Care and CNA courses for the year were scheduled six-
months in advanced, printed on schedule cards that were personally distributed to
agencies/facilities hiring caregivers and CNA’s, Goodwill Career Centers, Arkansas
Department of Career Education, as well as other agencies who work with job seekers. The
schedules were also posted on our website and class reminders were sent out via Constant
Contact, posted on our Schmieding Facebook page, Craigslist and were advertised each
Sunday in the Arkansas Democrat Gazette NWA classified section. The basic 40-hour In-
home Assistant class was offered monthly both during the day and in the evening and the
CNA curriculum was offered on a three-week schedule each month. However, in December
only the Alzheimer’s Dementia course was offered.
Schmieding CNA Summer Scholarship Award, offered by Schmieding Foundation The offering of scholarship funds to graduating seniors gave us the opportunity to build and
strengthen relationships with our area school counselors, instructors in the medical
professions. Our visits to the high schools brought awareness of the Schmieding CNA and
caregiver training programs to students interested in the medical profession field.
Advertising The Schmieding Center initiated the UAMS, “We AR” campaign. In coordination with
UAMS Communications, new print materials were produced, including an overview 4 x 9
card that lists all the services and training that we offer under the tag, “We AR experts in
caregiver training” and “We AR experts in healthy aging”. Flyer templates, layouts for
billboard, print ads and radio spots were also produced.
Radio Beginning in October and through December, we began running the “We AR experts in
Caregiver Training” spots on radio station, Star 101.5 FM, part of the HOG radio group. This
station plays classic hits from the 70’s and 80’s, a target market for caregiver recruitment.
51
Billboard In October, we started advertising on Ashby Street Outdoor Advertising local digital
billboards. Digital billboards are easily changed where we can advertise upcoming programs
and classes. We rotate monthly on different boards located within a five mile radius of the
Schmieding Center.
Outreach and Community Programs
We hosted and participated in several annual events, and community programs that resulted in
new collaborations, new stakeholders and additional stakeholder leverage and support. Some
but not all were:
Gravette Job Fair – (March) First collaboration with Ozark Community Hospital in Gravette
to host a fair in the City of Gravette. They are interested in helping raise funds for us.
Springdale Chamber Morning Brew (May) -
The Springdale Chamber Morning Brew, held
each Thursday morning, is one of the largest
business networking events in the area. It is
hosted at a different chamber member business
location each week. Through regular attendance
and representation from Schmieding Center staff,
many new business relationships were established
this past year.
New requests for use of our facility and requests to offer community education resulted. The
Schmieding Center hosted a “Brew” giving us the opportunity to showcase our facilities and
services to many first time visitors.
This year 114 community leaders met at the Schmieding Center for Morning Brew on May 19, for networking, food, fun, and the Schmieding Overview!
52
CarFit Training Event (September) – The Schmieding Center offered a CarFit event
September 1, 2016. CarFit was developed by the American Society on Aging in collaboration
with AAA, AARP and the American Occupational Therapy Association. This program helps
seniors to obtain the proper fit in their vehicle which is essential for safety on the road.
Older drivers drive through in their own vehicles where
technicians assess how they “fit” within their vehicle, and
provide non-judgmental safety information and raise
awareness of resources available to help drivers be more
comfortable and safe. Four Schmieding staff received a
CarFit Technician Training Certificate prior to the event taught
by the Event Coordinator, UAMS Kandy Salter, OTR/L.
Stations were set up in the parking lot of the Schmieding
Center.
Washington County SALT – Senior Safety Academy: A Focus on Dementia (November) –
The Schmieding Center hosted this event where 70 people attended, including 21 SALT
sponsors representing different aging services, Springdale Fire Department, Springdale Police
Department, Fayetteville Fire Department, Fayetteville Police Department, Washington
County Sheriff’s Office, Ozarks Electric Cooperative and Washington Regional Hospice.
We gained contacts with representatives of the local fire and police departments who offered
to provide programs here at the center for aging adults.
53
Second Annual Family Caregiver Event (October) – In collaboration with Northwest
Technical Institute (NTI) LPN Program, 52 nursing students were trained by our Schmieding
nurse educators for two days. They were taught techniques for caring for persons with
dementia, and techniques for home care. The final day was a free event open to the public
where the students manned stations where they demonstrated those skills to family caregivers.
During this event, agencies and facilities who were seeking to hire LPNs, provided the
lunches and snacks for the students during their two days of training. Different facilities
provided snacks for families who attended.
Dr. Gary McHenry spoke to LPN students from Northwest Technical Institute that partnered
with the Schmieding Center to offer a Family Caregiver Event October 6, 2016.
2016 Family Caregiver Event NTI students submitted posters. 1st Place Poster
54
Alzheimer’s Research Update (November) – Event hosted by the Schmieding Center. An
Alzheimer’s Association national Senior Director of Medical and Scientific Operations gave a
research update. This came about through our Aging Coordinator’s relationship with the local
Alzheimer’s Association who facilitated support groups at various offsite locations.
Third Annual Caregiver Appreciation Event – This event is recognized as the premier
event in NWA to show appreciation to paraprofessional caregivers and family caregivers.
The invitation is sent to our Schmieding graduates and to agencies who hire aides and
caregivers. Nominations are accepted from families and agencies for the Caregiver of the
Year. Door prizes, gifts and awards have increased since we first started this event. This
year, Bright Star Care awarded the first place winner a $500 gift card. Home care agencies -
Home Helpers, Comfort Keepers, Visiting Angels, Right at Home, Home Instead, Kare-In-
Home provided a flat screen TV, gift cards, gift baskets, and door prizes for caregiver
nominees and caregivers in attendance. Superior Senior Care provided over six dozen roses
so every caregiver in attendance could leave with a rose. DoTerra Oils representatives
provided hand massages to attending caregivers and gift baskets. Springwoods Behavior
Health provided a cake for 100 and Clarity Pointe Alzheimer’s Assisted Living provided
lunch to feed 100. Their participation shows how important caregivers are in all of our lives
and helps solidify the Schmieding Center as experts in caregiver training. A list of our
stakeholders, partners, and collaborators is listed in the partners.
Brandi Schneider introduced the nominees for
2016 Caregiver of the Year award which included paid and family caregivers.
Dr. Gary McHenry introduced the finalist: Lucy Ralston, Donna Summers, and Misty Albin.
55
The Outstanding Caregiver is selected in this way: Nomination forms are provided to
agencies and families who want to recognize someone as an outstanding caregiver. The name
of the caregiver and the person submitting the nomination are hidden from Schmieding nurse
educators who select the top three based on the points earned and essays that written. On the
day of the event, the person who nominated one of the top three contestants is given the
opportunity to read their nomination story to the audience. The audience uses I-Clicker to
choose who will be recognized as the outstanding caregiver for the year. All of the nominees
were given very nice gifts that are provided by the sponsors of the event.
Superior Senior Care provided over six dozen roses with the
thank you card below for ALL the caregivers who were present.
Chip Schuchardt of BrightStar presented a $500 gift certificate to Lucy Ralston, the
2016 Outstanding Caregiver of the Year.
56
Recognizing Our Impact and Garnering Support from the Community
A Fast Facts sheet was created to show the impact and need for the Schmieding Center’s
services to the community and potential donors. The sheet provided information on the
resources we have available that support healthy aging through our community programs,
aging services illustrating though our statistics from our 2015 calendar year. The sheet
emphasized the growing aging population in Northwest Arkansas and the increased need for
caregivers, and support for persons and families that have Alzheimer’s disease and dementia.
The sheet will be updated each year to provide up-to-date numbers on our services and needs.
(Request that the sheet be added to the report).
“New” Community and Aging Services Partners for 2016
Springwoods Behavior Health (sponsored Family Caregiver Event and Caregiver
Appreciation)
Ozark Terrace and Rehab (sponsored CNA’s)
Blue Wave Hearing – Began regular presentations on hearing and aging
Ozark Community Hospital (co-hosted Job Fair for displaced workers in Gentry)
Havenwood Northwest Arkansas (seeking referrals for students from the single mothers in
transitional housing; Havenwood’s director set up a conference through the NWA Continuum
of Care group in our auditorium.
House of 3 – New resource for independent care
Todd Whatley, Elder Law – New program, “Coffee with an Elder Lawyer”
Washington Regional Hospice – Co-promote workshops and support groups
57
Northwest Senior Health Clinic Report
The Senior Health Centers operate as primary care clinics for adults age 65 and older in
Springdale and function as interdisciplinary team models for geriatric care. Northwest Senior
Health – Schmieding Center has been in operation since July 13, 1999. The Northwest Senior
Health Clinics are owned and operated by Northwest Health System (NHS), our partnering
organization for clinical services at the Schmieding Center.
Rehabilitative services are provided in a separate section of the clinic by staff from Northwest
Medical Center - Springdale physical therapists. We are advancing our Rehab services to the
Bella Vista office to provide services to the patients in different locations.
Coordination of care is provided for Senior Health patients by outpatient clinic visits, medical
care in nursing homes and assisted living facilities, a limited number of home visits, case
management and referrals to all medical specialties.
The charts below reflect the number of visits recorded in AAI for Springdale in 2016.
Clinic Visit Type Visits
Senior Health Clinic 2348
Nursing Home 1667
Home Visit 13
Total: 4028
Discipline Encounters
Physician 963
Social Worker 107
Nurse 118
APN 16
Total 1204
58
2016 Staff of Schmieding Senior Health Clinic
SCHMIEDING SENIOR HEALTH
2422 N. THOMPSON ST, SPRINGDALE
Michelle Jameson, Practice Manager
Dr. Jose Fontanilla, MD
Dr. Maria Judit, MD
Andrea Cheader, RN
Lindsey Myers, LCSW
Melony Boles, RMA
Marie Dee, Lab
Angela Hammons, Registration Tech
Julie Simoni, Registration Tech
Nursing Home Staff
Dr. Kimberly Burner, MD
Mary Alice Kelly, APN
Wellness Team
Valerie Bedwell, APRN
Linda Wilkins, RN
59
Outreach Site – Bella Vista 2016 Year End Report
Program Counts for 2016
In–Service Programs
In-service programs were held at Brookfield Assisted Living, Concordia Catered Living on a
regular basis.
Community Education
Event titles include: Planning Ahead, Senior Circle Lunch & Learn, Numerous Service
Projects and Health Screenings.
American Heart Association CPR
Bella Vista offered CPR classes for health professionals, Health Care Provider training,
and the Heartsaver course for the community.
Diabetes Empowerment Education Program (DEEP)
Rene Garica-Olvier, RN, facilitated the DEEP program in the Bella Vista. The two-hour
sessions were offered once a week for six weeks.
Program Type Client Encounters
In-service 202
Community Education 2,328
Health Resource Center 982
CPR 21
Leverage $14,786
Volunteer Hours 1,142
60
Senior Services Directory 2016
The Schmieding Center -BV Senior Service Directory, presented by the Bella Vista Resource
Advisory Council, was updated and completed in April. The directory was updated from
January 2015 through April 2016. The 80 page directory is to be viewed as a starting point for
the user to locate health care and support services for seniors and their families in and around
Bella Vista and Northwest Arkansas. The contents of the directory include: Emergency and
Protection Services, Local/State/Federal Organizations for Seniors, Transportation Service,
Support Groups, Medical Care, Dental Care, Vision & Hearing, Pharmacies, Therapy
Services, Medical Equipment & Supplies, Diseases, Senior Housing, Caregiver Services,
Exercise & Fitness, Education, History, Legal & Financial Services and Down Sizing &
Relocation Services. The directory has 25 ads of senior related services. Approximately 3500
copies of the directory will be distributed in Northwest Arkansas.
Senior Services Directory Partners 2016
Alzheimer’s Association
Ankle & Foot Center
Bella Vista Courtesy Van
Circle of Life Hospice
Comfort Keepers
Concordia Retirement Community
Corporon Insurance & Financial Services
Elder Law Practice of Todd Whatley
Highlands Oncology
Home Helpers
Home Instead Senior Care
Hope Cancer Resources
Insurance Matters
Lisa A. Reeves, P.A.
One Courageous Life
Ozark Orthopaedic
Premier Dermatology PLLC
Rejuve Massage
Superior Senior Care
The Broyles Foundation
The Meadows Assisted Living
Village House
61
Senior Services Expo 2016
The 2016 Senior Expo was held on April 21st at Riordan Hall in Bella Vista from 9 a.m. - 1
p.m. This event was presented by the Property Owner’s Association, The Weekly Vista and
the Bella Vista Resource Advisory Council. Over 60 vendors offered seniors and community
members a wide variety of information on senior services. Over 474 attended. The theme
was “Spring into Action: Explore, Learn, and Make New Connections.”
The event provided information on medical supply services, hospice, insurance agencies,
financial services, elder law, adult day care agencies, senior housing, travel agencies, reality,
cancer support services, Retired and Senior Volunteer Program services, DHS Division of
Aging services and much more. In addition, there were two speakers: Valerie Bedwell,
APRN spoke about "Medicare Annual Wellness Visits.” Dr. Chad Brekelbaum spoke on
“Men’s Health Issues…Spouse Concern!”
Senior Services Expo 2016
62
Senior Service Expo Partners 2016
A Plus Medical Home Instead
AAA Insurance Humana Market Point
Acorn Realty Insurance Matters
Alzheimer’s Arkansas Jims Old Fashion Service Inc.
Alzheimer’s Association Lifeline
Autumn Place Morgan Stanley
Bella Vista Courtesy Van Morningside of Springdale
Bella Vista Lion’s Club Mount Carmel Community
Blue Wave Hearing NanoPac Inc.
Boozman Hof One Courageous Life
Boston Science Ozark Community Hospital
Bright Star Care Ozark Orthopaedic
Brookfield Assisted Living Peachtree
Cancer Support Home PRN
Circle of Life Project Lifesaver
Comfort Keepers Rejuve Massage
Concordia Independent Right at Home
Concordia Nursing and Rehab Schmieding Center Springdale
Corporon Insurance Smith Family Chiropractic
DHS Adult Services Springdale Health and Rehab
ELDirect Springwoods
Executive Golf Packages Superior Senior Care
Faith in Action The Broyles Foundation
Forest Hills Church The Elder Law Practice of H. Todd Whatley
Golden Living The Meadows
Good Morning Program The Plaza
Highlands Health Vantage Point
Highlands Oncology Village House
Home Helpers, Village Insurance
63
Senior Health Fair 2016
The Senior Health Fair was September 22, 2016 from 9am – 1:00 pm at Riordan Hall in Bella
Vista. The event was presented by the Property Owners Association, The Weekly Vista and
the Bella Vista Resource Advisory Council. Over 60 vendors and UAMS Pharmacy Students
participated in the event. The students provided screening opportunities for community
members, including blood glucose, blood pressure checks, body mass index, hearing and
vision. Vendors provided a wide variety of information on services for seniors. The theme
was "Healthy Aging from A - Z." Over 560 community members participated in the event. In
addition there were two speakers: Betsy Broyles Arnold presented “Tips and Strategies for
Day to Day Alzheimer's Care" and Robert Macleod, MD presented “The Rotator Cuff.”
Senior Health Fair Partners 2016
Acorn Realty Insurance Matters
Alzheimer’s Arkansas Jims Old Fashion Service Inc.
Alzheimer’s Association Lifeline
Autumn Place Morgan Stanley
Bella Vista Courtesy Van Morningside of Springdale
Bella Vista Lion’s Club Mt. Carmel Community
Blue Wave Hearing NanoPac Inc.
Boozman Hof One Courageous Life
Boston Science Ozark Community Hospital
Bright Star Care Ozark Orthopaedic
Brookfield Assisted Living Peachtree
Cancer Support Home PRN
Circle of Life Project Lifesaver
Comfort Keepers Rejuve Massage
Concordia Independent Right at Home
Concordia Nursing and Rehab Schmieding Center Springdale
Corporon Insurance Smith Family Chiropractic
DHS Adult Services Springdale Health and Rehab
ELDirect Springwoods
Executive Golf Packages Superior Senior Care
Faith in Action The Broyles Foundation
Forest Hills Church The Elder Law Practice of H. Todd Whatley
Golden Living The Meadows
Good Morning Program The Plaza
Highlands Health Vantage Point
Highlands Oncology Village House
Home Helpers Village Insurance
Home Instead West Ark RSVP
Humana Market Point
64
Bella Vista Health Resource Center
Aging is a lifelong process that involves making healthy choices and informed decisions about
your healthcare. One way to do this is to learn as much as possible about healthy aging and
existing health conditions. Our Health Resource Center contains a variety of informative
resources to help seniors stay informed and abreast of current research, trends and issues
related to healthy aging. Free monthly screenings are available to the public for blood
pressure checks, blood pressure equipment checks, memory screening, blood glucose testing,
hearing tests, hearing aid adjustments, and Coffee with an Elder Law Attorney. Our dedicated
volunteers in the Health Resource Center are vital to the success of our daily programs,
directory and events. They are always willing to learn new skills, share their time and talents
and offer assistance to the staff and patrons in the building. In 2016, volunteers donated 1,208
hours.
Bella Vista Resource Center Partners:
Attorney General Leslie Rutledge Mobil Office
Better Hearing & Balance
Comfort Keepers
Elite Home Health
Highlands Health & Rehab
The Elder Law Practice of H. Todd Whatley
65
Appendix A – Examples of Articles
Overcoming the Holiday Blues Margaret Christensen, RN (ret) EdD
Published in AgeWise January, February, March 2016 Issue
Holidays can bring joy, happiness and love but they can also bring stress, worry and concern.
When the festivities are over, issues of sadness and even depression can occur. Older adults
who are isolated from friends and family can especially be impacted by these feelings. Feeling
of loneliness due to the loss of friends and/or family can be especially painful at this time of
year. There are ways to help ourselves and others deal with these "blues".
Reach out to others. Invite someone to share time with you. They may also need to
share time with someone.
Get plenty of rest. Take a nap. Get to bed at a regular time each night.
Keep things simple. Do ALL the decorations need to be displayed?
Allow friends and family to assist.
Eat well. One cookie is fine. A dozen at a time may not be.
Try to eat more fruits and vegetables rather than sweet foods.
Get exercise, even if you do it while sitting in your chair.
Open the curtains and let in the sunlight.
Suddenly all the festivities and parties are over. Now what? Older adults may feel very alone
and abandoned once everyone is gone. Here are some suggestions to help you overcome these
"blues."
Volunteer. Even for a short time, you can make a difference. Spend time with someone
who needs companionship. Help a child read at school. Inquire about volunteer
opportunities at your church, a health care facility or a city organization who can direct
you to activities.
Learn something new. Do you know how to use a computer? Can you text your
grandchildren? Can you knit or crochet?
Make a memory book from the past holiday seasons.
Participate in an activity at the Senior Center or Library.
Try coloring books for adults.
Leave some decorations up for the winter season.
Write down a positive or joyful memory every day. Put them in a box and read one
when you are feeling down.
Watch a funny movie. See how often you can laugh out loud.
Eat healthy foods.
66
If the blues become more serious it might be time to see your doctor. Some symptoms that
might suggest you seek treatment.
Inability to sleep or excessive sleeping.
Significant weight gain or loss.
Severe fatigue or loss of energy.
Difficulty concentrating.
Feeling worthless.
Take one day at a time. Try not to duplicate what you have done in the past. Today is a new
day and time. Make new traditions both before and after the holidays. Love yourself as well as
others.
67
Spring Cleaning! Important to a Healthy Home By Ellen Creakbaum, MS,RN, CDP
Published in AgeWise April, May, June 2016 Issue
It's spring! Time to get outside and enjoy the sunny, mild weather! But wait, it is also time for
spring cleaning! Spring Cleaning is the practice of thoroughly cleaning a house in the
springtime. The term can also be used for any type of heavy duty cleaning and organizing
project.
Our early ancestors used coal, oil and wood for heating their homes in the winter and candles
for light. So spring cleaning was a welcomed and essential part of their lives. As soon as the
weather was nice enough, the family would sweep, wipe and scrub the house and windows.
All the furnishings were aired, dusted and mended. The entire family was expected to
participate!
Today, who has the time or energy to clean an entire house? Could we get our entire family to
help? Luckily, our heat/cooling systems don't emit smoke or soot! But our homes are airtight
and harbor other unhealthy bi-products such as gases and chemicals.
Today's homes still benefit from sunlight and fresh air. The spring weather is warm enough to
open windows and doors, but not warm enough for insects to invite themselves inside.
According to Florence Nightingale, "The very first canon of nursing, was to keep the air as
pure as possible" and to "insure the cleanliness of all utensils and equipment.”
Keeping our homes clean and practicing good personal hygiene, especially washing our hands
often, are important in reducing the risk of spreading infectious disease.
If you are concerned about exposure to too many chemicals, antibacterial soap is a good thing
to cut out. Using it won't help keep your family from getting sick, and since it stays on your
hands for a while, it may kill some of the "good" bacteria on your body. The same goes for
antimicrobial dish soap, toothpaste, and other products that have ingredients like triclosan
added to them.
Hopefully you are ready to get started on a spring clean! Don't try to do it all in one day
however. Make a checklist or a schedule to divide the tasks. Try "sheet and towel" Thursday
or "Clean Microwave Monday".
Here are other ideas for a clean and healthy home.
Wash your fabrics. Start with the mattress pad and pillow coverings. Wash sheets, blankets
and comforters. Then wash the bath mat, shower curtain and even the curtain liner.
Wipe down your work area. Move everything off your desk or work table. Wipe down flat
surfaces. Wipe your computer screen with a microfiber cloth and clean the mouse
68
Cleanse the microwave. A good general cleaning solution for the microwave is a mixture of
4 tablespoons of baking soda to 1 quart of warm water. This can be used to wash down the
inside of the microwave oven.
Sponge the fridge. Throw out expired and left over food and clean the shelves and drawers
with a damp cloth or clean sponge
Sanitize the sponge. Pour a little lemon juice into a bowl of water. Then, soak the sponge in
the solution and put it in the microwave on high for one minute.
Toss old medications. Gather all medications, creams and potions. Discard those passed their
expiration date.
Purge the pantry. Throw out expired food and wipe down shelves
Shake the rugs. Take rugs outside and shake or beat them well. Then, let them air on a
clothesline or railing for several hours. Vacuum carpets every week.
Dust or bathe the lamp shades. Dust the shade with a microfiber cloth. For washable shades,
fill the tub with lukewarm water and a few drops of a mild liquid laundry soap. Wipe soiled
areas from top to bottom with a clean white cotton cloth. Drain the tub, rinse shade and blot
with an absorbent towel. For fast drying, place the shade in front of a fan.
References
Nightingale, Florence, (1969). Notes on Nursing. New York, NY: Dover publications
http:/blogs.britannica.com/2008/04/spring-cleaning
https://wikipedia.org/wiki/Spring_cleaning
http://www.goodhousekeeping.com/home/cleaning/tips/a25307/easy-spring-cleaning-tips/
http://www.usatoday.com 10 best tips for spring cleaning
69
Appendix B – Examples of Advertisements
Newspaper
70
71
Billboards
72
Television
Radio Advertisements:
HOG RADIO, Inc. - 30 second advertisements were aired 108 times per
month
Script:
Start your career as a paid home caregiver in just two weeks?
Through the Schmieding Home Caregiver Training program, we are experts in caregiver
training. That’s why we’re the leading choice of agencies and families seeking qualified
caregivers!
For information on class dates and registration, visit us at schmiedingcenter.org.
The UAMS Schmieding Center is a non-profit program of the Donald W. Reynolds Institute
on Aging and the Arkansas Aging Initiative.
73
Appendix C – Examples of Promotional Materials
74
75
76
77
78
79
80
81
82
83
84
85
Appendix D – 2016 Comments
“This place is awesome!
Such a great experience!
A great resource for our community.”
Very Well Explained!
It was a wonderful discussion!
The whole audience was engaged.
Thank you. I learned a lot.
Thank You for
providing these
programs.
I learned so much!
86
Home Caregiver Training Comments
Describe the most important information you gained from this course:
This class was so informative I feel very prepared to enter the field of PCA. I was
glad it was half days, with other things going on it worked well with my schedule.
And again, to be honest there is so much information covered a full day may have
been overwhelming to really absorb the information fully.
Only do what I have been trained and am competent to do.
Treat each patient like a capable, valuable individual.
The importance of patience and respect for my client/friend.
How to do everything the proper way so the patient is safe and also keep the caregiver
safe.
I’ve learned a greater understanding of this disease & how to accept & communicate
with the person going through it so well as to the family members.
How to rethink about the way I interact with dementia patients.
Patience for elders.
There were some ADLs I needed to learn the proper way.
Helping individual with showers and personal care.
The ability to believe in myself to do the job.
I loved the learning experience from all the stories that were shared.
I am reminded of the value in the elder population--I guess we tend to overlook what
they have contributed.
The wealth of knowledge that all the teachers have and their real world experience.
Increased knowledge=Increased efficiency and confidence.
Information we can immediately use to improve our lives and our client’s lives.
The Range of Motion exercises and ambulating information.
I learned different ways to make life easier for my clients. I loved the learning
experience from all the stories that were shared.
Dementia is brain failure.
Helping those that have limited mobility.
Stages of Alzheimer’s disease. How to respond to patients with Dementia.
The proper skills in handling older patients so they are not hurt when being moved.
Dementia and Alzheimer Disease.
The class described in detail things I did not know.
How to care for mother.
How to do all task proper and due right way
Overall care, how to move someone and care for them
General knowledge on how to take care of an aging adult in the home setting-
especially lifting
Excellent material.
87
Please list ideas you have that would improve this course for future study:
More hands on training that is similar to the testing environment. (Make it more real)
Going over skill hands on more than one time.
N/A – It’s a great course!!
8:30-12:30 morning class for 2 weeks is great. Morning or evening is perfect
timeframe leaving time for other daily tasks. Too much info to cram into five days.
Re clinical: The majority of RNs and CNAs were cold, some were rude…I guess I
was expecting some words of encouragement or direction but I got neither. My
suggestion would be to find a facility with CNAs that are eager to teach or take
students under their wing for the day.
A new soda machine in the lobby area
More modern DVDs
Not allow students to talk excessively, overtaking the teachers was just hard for me.
None. Great course.
More skills training with others.
To be honest, this course covered so many areas I was unaware of that I have a hard
time helping with improvements.
Continue to express to the caregivers: They don’t care how much you know until they
know how much you care.
Consider beginning the course with Teepa Snows videos that show how the
caregiver’s approach to care activities effect whether both the client and the caregiver
will have a good day.
Maybe more hands on.
Other Comments:
“Kathryn is a wonderful caring instructor. Thank you so much!”
Mrs. Rene is a gifted teacher. I saw her gracefully lead the class. She would bring the
conversation back on track. She was polite and never condescending.
I feel every person, paid and unpaid who is taking care of an aging adult in the home
should have this instructions, it is invaluable and empowering.
Thanks for teaching me all the things you did for me to become a CNA.
My teacher (Sue Ackerman) was amazing!
I enjoyed the class. Ms. Sue is a great teacher!!
I loved this class and am looking forward to more education.
Excellent balanced content (hands-on, group experiences, videos, handouts.) I feel I
can contact the Schmieding Center staff with future questions – great support!!
Kathryn Sweetser is an excellent instructor who helps us understand how to work
toward becoming compassionate and competent caregivers.
Everyone and everything was great! Did an awesome job!!!
I was afraid I would have a hard time sitting still and concentrating for four hours a
day, but classes were very interesting and entertaining!
88
Community Comments:
Had it not been for Creative Connections, we probably still wouldn’t be in a support
group. We avoided support groups for three years, thinking we were not ready.
Creative Connections sounded more like fun and fellowship. It was that and more.
I had NO idea this was available.
The speaker was informative. I did not know the annual wellness was different from
annual physical.
I thought Dr. Jeffrey Swetnam was a very good speaker and I am glad I go to know a
little more about cosmetic surgery.
Thank you for lunch. I realize it is free but very unhealthy. Processed food high in
fat and sugar. Fresh fruit?
I found Mr. Mersky very knowledgeable in Medicare. I’m very pleased I was able to
attend this class.
I found out I do not have a good Medicare at all.
I thought dementia was just a memory issue. I was wrong!
I felt the entire program was helpful since I have been having some symptoms lately.
Thank you for sharing the (dementia) experience. It has changed my life and I plan to
incorporate these tasks learned in my future practice.
Thanks to Springdale Police Department. The two officers were very helpful and gave
excellent advice.
Excellent presentation both in content and delivery. Speaker was knowledgeable,
professional, and considerate of audience needs (e.g. repeating questions).
Glad I was able to get a tetanus shot at the Healthy Families Stick Together event.
Spoke to fast which made it difficult to hear. Should repeat questions from the
audience.
I now know more about why my doctor prescribed vitamin D for me.
Learning I need to see a rheumatologist.
The overhead screen is very helpful. Also the question and answers. Dr. Judit is very
knowledgeable.
How to handle crank calls and mail. How to avoid scams.
Spoke above my ability to understand
Schmieding Center is doing great work for NWA community. Keep it up! The ladies
are friendly, professional, and very helpful.
I was always under the impression that the Air Vac was owned and operated by the
hospital, not a separate company. I was impressed that the nurses and pilots were
highly trained and experienced.
Learned the differences between osteo and rheumatoid arthritis.
I thought your presentation was wonderful. Thanks for the recipes.
First time attendee. I look forward to other programs.
Related Documents
