2016 10 intelligent change management final

Version 11.2Prepared by: Mike Pryor, David WaltonDate : 19th September 2016

Document approval : some ideas

Using outcome-driven change to achieve successful step-change

Mike Pryor, 12th October 2016

Intelligent Change Management

© Bestoutcome Limited 20162

Change Management – who needs it ?






Outcome-driven change

Always focus on the outcomes of the change : what will be different ?what new behaviour do we want ?who will need to behave differently ?how will it feel ?why is it better than today ?how will we know we have achieved the outcomes ?











Business Outcomes – some examples

Project Management Framework

Smart Meters

I love my new PMF

I‘ve got a Smart Meter

When all projects are being managed in a

consistent way, giving visibility of progress and resource needs

When >65% of our customers are

actively managing their energy usage

Fewer failures, improved RoI

Greater lock-in, reduced costs, high ranking




Smart Meters

I love my new PMF











Smart Meters

I love my new PMF











Smart Meters

I love my new PMF








The Big Picture !!!


Outcome-driven change – the process










Business Outcomes – at East Surrey CCG

PMO Value Centre We can start providing high quality information to our

Executives and Governance Boards

When all programmes and projects are being managed in a consistent way, giving full visibility of progress, risks, costs and resource

needs, and the senior management systematically

use information provided by the PMO to inform their

investment decisions

Fewer failures, improved RoI, increased savings, improved utilisation of staff and contractors


Measurement – outcomes

Express each outcome as “When <something has happened>”

Define the outcome in (easily) measurable terms

Outputs Capabilities Outcomes BenefitsElectrification of the railway lines

between London and WalesWe can use new, reliable and

comfortable rolling stockWhen passenger traffic has

increased by >20% and punctuality of services has

stabilised at >95%

Reduction in annual running costs and staffing, increase in customer satisfaction, fewer

penalties paid to the regulator

New graduates have arrived Eager and committed employees with ability to learn

When the new graduates are integrated into the

workforce, they have received their first annual

appraisal and have contributed >2 suggestions

each to our continuous improvement programme

We are seen as a ‘go-to’ employer, reduced cost of hiring staff, fewer leavers year on year

North America sales office opened employing national staff

We can start selling more products and services to North

American clients

When we have established a market presence in North America which regularly

generates >100 enquires a month and >74% of

employees are nationals

International reach consolidated, significantly improved revenues,

reduced costs of supporting North American clients from

Europe


Measurement – change maturity


Summary : Intelligent Change Management

Agree the business outcomes of the change programme

Always focus on the outcomes (outcome-driven change)

Sharp communications with your stakeholderso Don’t assume, informo Don’t just talk, listeno Set up a comms drumbeato Always focus on the outcomes


About Bestoutcome

The CompanySpecialist Project & Programme Management Consultancy, founded in 2000Outcome driven – focus on the required business outcomes

Our ServicesProgramme and project deliveryPMO setup and management

Our SolutionsPM3 Project Portfolio Management tool: “developed by practitioners for practitioners”o light touch, easy to use intuitive interfaceo less than 5 mins to update a plan

PM3time: professional timesheet servicePM3change: business change managementProject Management Apps FREE: Change Readiness Assessor app

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www.bestoutcome.com

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