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2014 Redrock Software Conference 2014 Redrock Software Conference 160 Characters Or Less Communicating With Students Through Trac With Iliana Ramos And Jennifer Turley
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2014 Redrock Software Conference 160 Characters Or Less Communicating With Students Through Trac With Iliana Ramos And Jennifer Turley.

Dec 22, 2015

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Gilbert Manning
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Page 1: 2014 Redrock Software Conference 160 Characters Or Less Communicating With Students Through Trac With Iliana Ramos And Jennifer Turley.

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160 Characters Or Less Communicating With Students

Through Trac

WithIliana Ramos And Jennifer Turley

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Overview• Setting up email options• Configuring Text Alert Options• Different methods of sending emails• Different methods of sending texts

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Configuring SYSTEM Email Preferences

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Configuring USER Email Preferences

• Your account must have a email in order to send the Message, Email or Text to the students.

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Configuring CENTER Email Preferences

• The center is required to have a “Center Email Address” to send Confirmations and Canceled appointments.

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Setting up appointment email prefs

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Additional Send Email Options

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Sending Emails to Faculty

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Messages Settings• Before sending messages,

you need to create the message types, and indicate which groups can send which types of messages.

• Messages are a way for you to manually send an email to students through the Trac product.

• Messages can be sent to a particular student, or to an entire group of students.

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Sending Messages

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Text AlertsText Alerts allow you to :• Send appointment confirmation/cancellations via

text• Remind Students/Consultants of their appointment

by text shortly before the appointment time.• Send a text to Students currently visiting your Center.• Broadcast messages by text to Students who have

“opted in”

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Text Alerts System Requirements• Trac 4.0 Web and Engine updates • Current Maintenance Agreement with Redrock

Support• Trac Server must have ability to make outbound

http/https connection to msgtrac.com• Trac Server must have ability to receive

incoming http/https connection from 63.224.138.155

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“Opting In” to Text Alerts• Students can “opt in” to receiving text alerts from their main menu by

sending a text to the address generated.• Once Activated, Students can determine the amount of time prior to

their appointment they want to receive the text alert.

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“Opting In” to Text Alerts from the Admin View

• Administrators can also assist students looking to opt in to text alerts by generating the activation code on the student profile.

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“Opting In” to Text Alerts from the Kiosk

Any student that has not opt in to receiving Text Alert will be asked if the want to receive a Text Message when the consultant is ready to see them.

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Sending Text Messages to Students

Option 1: Students that have opted in to receive center bulletins can be texted when they visit a center.

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Sending Text Messages to Students• Option 2: To broadcast a message to all students that have opted in to text

messages, search for the students, and choose to send a note. You can then choose to send a text message as the note format.

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ConclusionThere are a lot of different ways to keep Students and Consultants notified about appointments coming up, or other information that they need to stay up to date with their schooling. Take advantage of the options that you have!

Redrock Software