2014 - 2015 Annual IT Project Report - Trent University ... · Trent University | 2014-2015 Annual IT Project Report ... Bata 107.2, Bata 401, Science Complex 203, Science Complex

2014 - 2015 Annual IT Project Report

Vision Innovative Information Technology for a Stronger Trent

Mission The IT Organization will operate based on the following overarching principles;

To our students, we will strive to enhance their experience.

To our faculty, we will strive to provide them with the necessary tools and services to enhance

their teaching and research.

To our Trent Staff, we will strive to support their plans for efficiency and enhanced service.

To our IT Staff, we will strive to provide them with a healthy work environment that is engag-

ing, fulfilling, and that will provide them with appropriate learning opportunities.

To the Community in which we operate, we will act as citizens of high moral and ethical values.

Trent University | 2014-2015 Annual IT Project Report | Page 3

Dear Colleague,

With the second year of the implementation of our Strategic IT Plan over, I am

excited to share with you the results of our efforts. This report will not only

highlight the accomplishments that we have made in the last year towards the

Strategic IT Plan, but will also highlight all the various enhancements and

changes.

This report will focus on IT’s contributions made to:

Enhance Teaching and Learning

Enhance Recruitment and Marketing

Affect Student Retention through Satisfaction

Increase Efficiency and Enhance Administrative Services

Advance Security and Compliance Needs

The cover to this year’s report is dedicated to the men and women of the Trent

University IT team whose hard work and perseverance is the reason for our suc-

cess.

Sincerely,

Tariq Al-idrissi

Associate Vice President, IT

CONTENTS

ENHANCE TEACHING AND LEARNING…………...…….…4

ENHANCE RECRUITMENT AND MARKETING…….…...…6

AFFECT STUDENT RETENTION…..………………..………..7

ENHANCE ADMINISTRATIVE SERVICES…..…...…….…...9

ADVANCE SECURITY AND COMPLIANCE……………….11

STRATEGIC PLAN SPENDING……………………………...12


ENHANCE TEACHING AND LEARNING Enhancing teaching and learning is a continuous effort

for IT and has included both a restructuring of IT and

multiple capital efforts.

Instructional Technology Team

A new “Instructional Technology” team was created

in the last year to meet the need for the development

of our next generation classrooms. This team added to

our IT skillset. Two newly hired members of the team

Ian Thomson and Jeff Gardiner came to us with much

experience;

Ian Thomson: Ian came to us with teaching experi-

ence, a strong technology background, and a Masters

in Education. Ian works with the Trent Online team

and is responsible to maintain and enhance the tech-

nology platform being used by the Trent Online

team.

Jeff Gardiner: Jeff came to us from a private compa-

ny that specialized in the design and implementation

of digital classrooms and video conferencing facili-

ties. He made the move from Halifax to be closer to

family in Southern Ontario. Jeff comes to us with

over 10 years of experience in designing modern

learning spaces and is certified in a significant list of

technologies and programming languages.

Other members of the team include;

Chris Los: Chris’s work in developing training pack-

ages and documentation in IT has been instrumental in

moving us forward. He possesses deep technical and

organizational experience and brings much enthusi-

asm to his new role.

Service Desk Directly Supporting our Classrooms

Following a restructuring in IT and starting in Septem-

ber 2014, the Service Desk in IT has begun to directly

support the classrooms. This function was part of a

separate team in the past. This change has allowed us

to have a larger number of support staff trained to

respond to classrooms incidents. Additionally, this

change has increased hours of coverage traditionally

held for classroom support. During the academic

term, classroom support requests can now be respond-

ed to in the evenings and on weekends if necessary.

Video Conference Enabled Classrooms

In collaboration with UOIT, we completed the re-

tooling of six classrooms with the aim of bridging the

physical distance between Trent and UOIT. The re-

tooled classes will allow two or more spaces to blend

as one for the purpose of course delivery. These

classrooms utilized the latest in technology and now

allow for classes to be delivered at a distance between

Trent and UOIT. In fact, classes can be delivered

between Trent and any other institution employing

standard video conferencing technologies. Trent and

UOIT have pioneered in this area, deploying a deeply

immersive model that includes three projections in

each classroom. The first projection is of the faculty

member presenting, no matter where he or she is, the

second projection is of any content that is presented,

and the third projection is of the remote classroom. In

collaboration with UOIT, we have presented our

model nationally at the Canadian Higher Education

Information Technology (CANHEIT) Conference and

have received many positive reviews. This new tech-

nology is now used in Physics and Material Science to

deliver low enrolment courses. Pedagogical and tech-

nical changes were necessary for this renewed type of

delivery.

Integration of BlueJeans Web Conferencing with

Standard In-Room Video Conferencing

We have integrated our web conferencing technology,

BlueJeans, with our classroom video conferencing

technologies. This integration allows us to have guest

lecturers and special attendees be a part of classroom

proceedings while away from campus with only a web

browser, camera, and an internet connection.


Renewal of Lab Hardware and Enhancement of

Classroom Lecterns and Technology

We have upgraded the technology in many class-

rooms. By the end of August, 2015, twenty-five (25)

classrooms across all three campuses will have had

significant technology updates and ten (10) additional

classrooms will have received upgrades to the viewing

image quality. The updated classrooms now give pro-

fessors the ability to present from any modern device

(computer, tablet, or phone) through wired and wire-

less connections. The technology controls have been

modernized and simplified to make operation of the

equipment in the room easier for users regardless of

technical ability. These upgraded classrooms include;

Lady Eaton 201, Champlain North M2 Council Cham-

bers, Champlain South 307, Bata 102, Bata 107.2,

Bata 401, Science Complex 203, Science Complex

137, Otonabee W101.2 Wenjack Theatre, Otonabee

203, Environment Sciences B203, Environmental Sci-

ences B319, First Peoples House of Learning 117,

Gzowski 114, DNA B104, DNA B110.1, Bagnani

Hall, Scott House 102.1, and Scott House 105. A new

modernized graduate thesis defence room was created

and the ENLS defence room was upgraded; both

rooms now allow external examiners to participate as

though they were in the same room. Our existing re-

mote learning classrooms were upgraded to improve

the visual and audio connection between campuses

(Gzowski 115 and Durham 127), and three new fully-

integrated remote learning classrooms were introduced

(Science Complex 108, Science Complex 215, and

Durham 125).

Introduction of a New Graduate Video Conference

Room

Historically BH 126 was used to connect different

parties , through video conference, for the purpose of

thesis defences. The technologies in BH 126 were

aging significantly and BH 126 was generally seen as

an inappropriate room to be used for thesis defences.

Going forward, BL105.11 will replace BH126 for

thesis defence and has been equipped with the latest in

video conference and presentation technologies.

Video Training Program

In 2015, IT released video tutorials targeted at helping

faculty in the use of the technology available in our

classrooms.

These videos are available through our Panopto web

streaming service and longer videos contain indexes

that will allow users to navigate to the section most

pertinent to the classroom feature that they would like

to learn about.

We will add more videos to this series in the coming

year and will update the videos as technologies are

renewed. A link to these videos has also been made

available on the room booking system.

COU Proposals for Online Courses

Trent Online, a collaboration between IT and the In-

terim Vice-Provost and Dean of Graduate Studies, has

worked in collaboration with various stakeholders to

develop twenty-one COU proposals. Of these pro-

posals, three were accepted representing a total fund-

ing of more than $130,000. Sixteen faculty from sev-

en faculties and psychology staff from Fleming Col-

lege were engaged in this effort.

Development of Online Half Courses

Trent Online had originally planned to assist in the

development of eight online half courses. By the end

of April 30th, 2015, twelve new online courses had

been developed.

Pilot of an Online Remote Proctoring Solution

Online remote proctoring solutions allow for the ob-

servation of test takers through the use of webcams

and microphones. Students can take their online

exam from a quiet distraction-free location. Trent

Online has piloted multiple solutions that would allow

us to offer this solution to students and has successful-

ly seen the use of the B-Virtual Online proctoring so-

lution by over 335 students.

Release of Five Student Learning Modules

Trent Online has successfully completed the develop-

ment of five student learning modules, including;

Academic Integrity, Digital Literacy, Professionalism,

Student Success, and “ I am an Online Student”.

These modules are scheduled for release in the very

near future.

Implementation of an Open Journal System

In collaboration with the library, we have installed,

configured and beta tested an Open Journal System

(OJS) with multiple faculty. OJS is a journal manage-

ment and publishing system that has been developed

by the Public Knowledge Project to expand and im-

prove access to research. The library will continue to

further deploy this technology across Trent University.

Pilot of a Virtual Computing Lab Environment

In 2014-2015, Trent IT undertook a pilot to investigate

the use of virtual computing to deliver computer lab

desktops to students regardless of location and on their

own computer. This study produced a detailed report

of both costs and use cases. It was determined that the

use cases for this technology at Trent were narrow and

specialized. Furthermore, costs associated with deliv-

ering computer lab desktops directly to students were

prohibitive.


ENHANCE RECRUITMENT AND MARKETING

Enhancing recruitment and marketing is a continuous

effort for multiple departments within Trent. IT has

been fortunate enough to be involved in numerous

efforts in the last year.

Working with Marketing to Enhance the Current

Trent University Website

Marketing and IT have worked together in the mod-

ernization of our web presence.

In the last year, Marketing and IT have come together

to deliver on;

a new 50th Anniversary website dedicated to cel-

ebrating Trent’s 50th anniversary allowing alum-

ni, staff, and friends of Trent University to learn

about events and to socialize through the celebra-

tions,

a new university home page that was more visual

in nature using a fully responsive mobile interface

for a fresh and easy-to-navigate experience, a

Drupal database-driven back end that allows for a

single update to create seamless change across the

entire site, and an attractive graphic approach

emphasizing imagery, reducing text and encour-

aging exploration, and

a new prospective student pathways (PSP) web

presence. A continuation of the new look and

feel and databased-driven system rolled out on the

home page back in December 2014, the PSP is a

more refined approach to providing prospective

students with a new way to explore various as-

pects of the Trent experience.

Phase II: Recruitment and Prospects System

In 2013-2014, the IT department delivered on the de-

velopment of a new recruitment and prospects system.

The main focus of this system was to develop a set of

meaningful data that would allow us to manage our

relationship with our prospects in a more effective

way.

In 2014-2015, we continued the work on this system

and added further prospect tracking ability, event

management capabilities and more robust reporting.


AFFECT STUDENT RETENTION IT strives to affect student retention by increasing

student satisfaction. User satisfaction in general is

seen as a very important indicator of success in IT.

In March 2015, the IT department administered the

third Annual IT Survey with great results across the

board. Between 2013 and 2015, we had a cumulative

increase in satisfaction of 39.08% with 17.22% ac-

counted for in the last year alone. In every category of

service where an investment was made, there was an

increase in satisfaction with the exception of WIFI.

We have implemented remedial actions to address this

issue. The graph on the right depicts the changes in

satisfaction over the last three years.

The changes in satisfaction are primarily due to some

of the following efforts.

Phase II: Network Renewal Project

In the last year we improved the connections between

the network core, servers and internet connection by

adding redundancy, upgrading intermediate switches,

and eliminating some obsolete equipment. In build-

ings where WIFI expansion took place, we added up-

graded switches to carry the extra traffic. We also

finalized and validated the network closet design, en-

suring that the new closet switches will properly sup-

port our phones and wireless equipment.

Improve IT Service

Many actions were taken in the last year to improve IT

Service. These include;

Restructuring within IT. We have restructured

the IT department and have moved classroom

support directly to the IT service desk. This

change has increased both the number of staff

providing coverage and the number of hours of

coverage traditionally held for classroom support.

Documentation of classroom preventative mainte-

nance activities. This has allowed us to take

preemptive actions to avoid technology failures

within the classrooms during the academic year.

An establishment of a service launch protocol to

ensure that we follow a pre-defined, best practices

approach when releasing or changing services

that are available to our users.

A much deeper involvement with New Student

Orientation. We conducted a series of presenta-

tions throughout the summer of 2014 at New Stu-

dent Orientation days (6 weekends) with hun-

dreds of new students and their parents. Booths

were set up at these events for Q&A after the ses-

sions, and promotional IT Service Guides were

designed, produced and continue to be distributed

in various areas of the university (Library, Col-

leges, Student Affairs, Housing). By all accounts

these talks and Q&A sessions were well received.

We conducted an event for the intro-week Student

Carousel which brought groups of students into a

customized computer lab to work as a team in a

shared computer game environment simulating

the bridge of a starship. This introduced students


to some of the lab capabilities and also had them

working together in teams to overcome obstacles

and often put them in roles they might not other-

wise attempt. This also allowed short discussions

about; the importance of seeking IT help through

prescribed channels, available services that stu-

dents had reported being unaware of in previous

years, and a chance to meet some of the IT service

desk and project-based employees.

Other projects related to improving IT service are cur-

rently in progress and slated for completion in the

2015-2016 reporting year. These include the introduc-

tion of a service health dashboard, a complete revamp

of the IT website leading to better self-service, physi-

cal changes to the IT Service Desk, and the implemen-

tation of an IT Service Management solution that will

allow us to better profile users and establish better re-

lationship management.

WIFI Coverage

Prior to May 2014, our WIFI coverage footprint was

approximately 250,000 sq. ft., with another 200,000

sq. ft. of unreliable fringe coverage. We were given a

mandate within the Strategic IT Plan to provide full

wall-to-wall coverage for the Peterborough and

Durham campuses, bringing the desired footprint to

approximately 750,000 sq. ft.

As of Apr 30, 2015, we have made coverage improve-

ments to 180,000 sq. ft. of existing coverage, and add-

ed an additional 150,000 sq. ft., primarily in class-

rooms.

This project has unfortunately seen challenges, with

disconnection issues being reported in busy and high

density wireless areas. Remediation actions are being

taken to resolve this before the 2015-2016 academic

year. This problem is exacerbated by the explosive

growth that we have been experiencing with wireless.

This growth is depicted on the right. As can be seen,

our number of WIFI Access Points (routers) have in-

creased from 150 to 270 and our number of peak users

has increased fivefold from just over 1000 in May

2014 to 5000 by March 2015.

Re-design of the MyTrent Portal

The redesign of the MyTrent was completed in 2014-

2015 with active consultation through a committee of

staff, faculty, and students. The new portal went to

beta in the summer of 2015 and will be fully released

in the early fall of 2015. The new portal is more re-

sponsive, mobile friendly, and targets messaging to

constituents.

Digital Signage

In 2014-2015, we began the deployment of digital

signage across Trent University. The aim of the project

was to ensure that we could effectively deliver key

messaging to staff, faculty, and students in a timely

manner. Additionally, the digital signage will provide

the university with another medium to use for the

broadcast of emergency messages.

By the end of the summer of 2015, we had piloted the

digital signage technology at the Durham campus and

have completed all screen installations in Peterbor-

ough. Currently, Marketing is actively working on

design and a content distribution strategy.

Mobile Printing

We are currently working on offering the ability to

print directly from mobile devices. We will introduce

this new technology in the fall of 2015.


Enhancing administrative services and increasing or-

ganizational efficiency is a continuous effort for IT and

has included multiple efforts in the past year.

Complete the Staff Move to Office 365

In 2014-2015, we completed the move from the

GroupWise e-mail system to the Office 365 system for

all staff and faculty. This was a significant move for

the university. It not only included the move to a new

e-mail system, but also a move from the Windows XP

operating system to the Windows 7 operating system

and an upgrade to the latest version of Office. In total

1,670 users were moved from GroupWise to Office

365 and over 800 workstation operating system migra-

tions were completed, spanning 81 departments.

Implement Microsoft SharePoint

In early 2015, we released SharePoint 2013 to all staff

and faculty. SharePoint 2013, available via our Office

365 service, allows users to collaboratively create,

manage and share documents and web services. De-

partments, teams, committees and other groups within

the Trent community can leverage this service to share

documents, keep members up to date and schedule

events in a secure and private environment. Addition-

ally, users external to the university can also be invited

to join our sites through a simple e-mail invite without

having a Trent account and without utilizing the assis-

tance of Trent IT.

Implement Microsoft OneDrive for Business

In February 2015, we released OneDrive for Business

to all staff and faculty. Part of Trent’s Office 365 en-

vironment, OneDrive for Business is cloud storage

space provided by Microsoft that allows for easy shar-

ing and collaborating between co-workers, as well as

syncing files between devices. The release of

OneDrive provided each faculty and staff member an

additional 1 Terabyte of space that can be used to

store, share, and access files from anywhere.

Increase Personal and Shared Drive Space to 10GB

We upgraded the per user disk quota from 2GB to

10GB for all staff and faculty personal drive space (H:\

drive), as well as increased the speed and reliability of

the personal drive service. We also increased shared

drive space (S:\ drive) from 2GB to 10GB.

Implement IT Metrics

We developed key metrics to include Lab Metrics,

Contact Statistics and Infrastructure and had these re-

sults published in the first annual report. Additionally,

we published financial metrics as part of the annual

report with a comparison to universities of similar size.

Introduce the First Annu-

al IT Report

In November of 2014, we

presented the first Annual

IT Report to our communi-

ty. This report introduced

the IT team, outlined our

strategic planning process,

presented our financials,

highlighted our completed initiatives, showcased our

upcoming initiatives, and outlined our regional collab-

orations.

Host a Community IT Open House

Building on the success of our first IT Open House, in

November of 2014, we hosted the second annual IT

Open House. During this second Open House, we had

IT booths set-up in three locations: Gzowki College;

Bata Library; and the Durham campus. We fielded

questions from faculty, staff, and students, listened to

the concerns of our constituents, and presented new

technologies. The opportunity to interact with our

community provided us with good feedback that was

used for planning purposes.

Host the Ontario Universities Computing Confer-

ence (OUCC)

Trent University was host to the 43rd annual Ontario

Universities Computing Conference (OUCC). In a

post conference survey, this conference was hailed as a

success with many attendees commenting that Trent

ENHANCE ADMINISTRATIVE SERVICES


University in collaboration with the Program Commit-

tee efforts of UOIT have set a new standard for the

conference.

The conference drew a total of 253 participants, which

included both vendors and delegates and raised over

$100,000 in sponsorship dollars. Fifteen sponsors

attended to showcase their products and to connect

with existing and potential customers. Additionally

68 talks were submitted for inclusion at the conference

with only 36 slots available. To accommodate we in-

creased the number of slots to 44.

This conference was important for a number of rea-

sons. It allowed us to 1) showcase Trent University to

the rest of the Ontario university community, 2) in-

crease cohesiveness within the Trent University IT

Team, 3) expose the Trent University IT team to ide-

as from other universities and 4) build relationships

between IT employees across the province.

Implement a Computer Renewal Program for Pro-

bationary and Permanent Faculty Members and

Librarians

Probationary and permanent faculty members and li-

brarians are now entitled to a new computer every four

years.

An agreement with TUFA has been reached on the

particulars of the computer renewal program, including

issues of; device ownership, liability, and distribution

logistics. We have also surveyed all eligible faculty

and librarians and have finalized the plan for a four

year distribution. Distribution is beginning now for

the first year giving faculty and librarians device op-

tions for both Windows and Apple devices.

Renew Phone Sets

In 2014, we renewed the phone sets of many of our

constituents and added video features to phone sets

allowing callers to see each other and interact in new

ways.

Offer Microsoft Office *FREE* to all Faculty and

Staff

A benefit previously reserved

for students only, starting in

March 2015, the ability to

download and install Mi-

crosoft Office on up to five

devices at NO COST to the

user, was extended to all fac-

ulty and staff. This was

made possible through the

Microsoft Faculty and Staff

Advantage program and is

provided under the University's Microsoft Office 365

Education plan.

Unlike the Home Use Program announced last year,

the Office 365 ProPlus program allows users to install

and use the Microsoft Office software (as a licensee)

as long as they are an employee of Trent University

while the Home Use Program provides users with the

purchase of a perpetual lifetime license at a discounted

price.

Implement an Online Registration System for Con-

ference Services

We worked with the Conferences department on the

implementation of a new conference registration sys-

tem. This system allows Conferences the ability to

manage the entire registration process for a client with-

out having to interact with a Conferences staff member

by phone to take the payments.

Improve IT Service Management

We undertook a project in 2014-2015 to examine the

IT service management workflows and to recommend

changes to improve both efficiency and service.

This effort has led to a recommendation to employ an

overall IT service management methodology and to

invest in tools to improve workflows. These recom-

mendations are being implemented now.

Increase the Accuracy of Voice Recognition and

Automated Call Handling

We increased the accuracy of voice recognition within

our phone system. Mobile device users had a higher

call failure rate than calls from landlines. We adjusted

system settings to provide a longer window for the

callers to make a request. Additionally, express men-

us were created for internal calls (calls within the Uni-

versity) and external greetings were reviewed and

modified. Finally, we modified departmental entries

and aliases .

The result: call flow improved through the system by

15%.

Review of Administrative System Technologies

The database technologies utilized to support our main

administrative system are changing. More options

were introduced by the vendor and preference was

signaled to move to a new database management sys-

tem. We undertook a study in the last year to assess

the move to a new database system. This included

both vendor costs and human effort needed. Follow-

ing a very detailed recommendation, it was determined

that we would be best served by preparing ourselves

for a database move should one be required. We are

currently working on the first phase which involves the

re-programming of some of our current sources.


Many strides have been made to advance security and

compliance at Trent University. We have undertaken

the following targeted initiatives in the last year.

Upgrade to a New Firewall System

One of our first lines of defence in protecting the pri-

vacy and security of our Trent Network is the availa-

bility of a robust firewall. A firewall is a part of our

network that is designed to block unauthorized access

while permitting outside communication.

We have upgraded our firewall infrastructure and took

further steps to block harmful and unwanted traffic.

Password Resets and Recovery More Secure

We have adopted a new self-service password reset

and recovery tool. This tool allows users to reset their

Trent password and applies to such services as;

myTrent, E-mail, Learning System, Desktop Access,

etc.

This tool allows users to reset their passwords quickly

should they suspect an account compromise. Users

can do this at any time and from anywhere. Addition-

ally, the nature of this new tool allows us to more strin-

gently identify a user before a password reset is made

as passwords are only sent to a pre-established alter-

nate e-mail address or mobile number.

New System Monitoring

We migrated all network switches, UPS devices, and

most servers to a new monitoring solution that would

allow us to automatically detect problems that could

have an adverse effect on services. These events could

include such issues as hard drive space consumption

warnings on servers.

Additionally, this solution allows us to quickly trouble-

shoot failures that may have caused a degradation or a

failure in certain services.

VPN and BYOD Solutions

In our effort to further protect our network, we must be

able to further restrict access to and identify devices

that are part of our network. In doing this, we balance

the need for security with the needs of education and

research.

In the past year, we have designed the network infra-

structure necessary to both restrict access and identify

devices that are a part of our network.

Anti Spam Legislation and Compliance

On July 1st, 2014, the Canadian Anti-Spam Legislation

(CASL) came into force. CASL prohibits the sending

of commercial electronic messages without the consent

of the recipient. The IT department, the Secretariat,

and Risk Management were involved with assessing

the impact of this legislation and while most university

activity falls outside of CASL legislation, there is no

“blanket” exemption.

The Secretariat and Information Technology have de-

veloped the resources from an information and tools

perspective to ensure that Trent University can comply

with this legislation.

Compliance with Bill C-11, the Copyright

Modernization Act

On January 2nd, 2015, sections of the Copyright Mod-

ernization Act came into force that are colloquially

known as the “Notice and Notice” provisions. Under

these provisions, Trent University is responsible to

respond to copyright infringement notices that have

originated from its network. To comply with this pro-

vision, the IT department makes efforts to identify the

alleged user associated with the infringement and for-

ward the Infringement notice to that user, assuming the

user can be identified. Additionally, IT informs the

content owner that notice has been forwarded or that

notice cannot be forwarded and why.

The information technology department has developed

the systems and processes to be in compliance with

this legislation

PCI Data Security Standard

The Payment Card Industry Data Security Standard

(PCI DSS) is a proprietary information security stand-

ard for organizations that handle branded credit cards

from the major card schemes including Visa, Master-

Card, American Express, Discover, and JCB.

IT and Finance have worked together to identify pay-

ment processing areas around the university and have

completed a data security standard self assessment

questionnaire.

Finance is currently developing organizational policy

around payment processing.

ADVANCE SECURITY AND COMPLIANCE


STRATEGIC PLAN SPENDING As reported in 2013, the planned spending allocated by the Board of Governors towards the Strategic IT Plan from 2013 to 2017 was just shy of 3.9 Million dollars.

The table below depicts the budgeted and spent dollars over the last number of years. While reallocations over the past number of years were made between budgeted

items, these reallocations were targeted towards a higher investment in labs and classrooms and towards the enhancement of user desktops.

Total

Budgeted Spent Running Variance

Account Description

Storage Enhancements Project 500,000.00$ 204,028.60$ 295,971.40$

E-mail/Calendaring/Contacts Enhancements 70,000.00$ 143,071.63$ (73,071.63)$

Lab/Classroom Renewals 650,000.00$ 677,151.58$ (27,151.58)$

Increase Support for Macs 24,000.00$ 21,671.63$ 2,328.37$

WIFI Project 439,999.99$ 219,220.67$ 220,779.32$

Network Infrastructure Renewal 1,372,500.01$ 610,926.00$ 761,574.01$

Mobile Access for Student Services 21,000.00$ 21,716.10$ (716.10)$

Recruitment and Prospects 30,000.00$ -$ 30,000.00$

Enhancing IT Support Delivery 20,000.00$ 24,416.19$ (4,416.19)$

Disaster Recovery -$ 4,987.00$ (4,987.00)$

Authentic Learning Technology -$ 6,585.00$ (6,585.00)$

Administrative Systems and Operational Review 50,000.00$ -$ 50,000.00$

Emergency Communications and Digital Signage 95,000.00$ 44,977.93$ 50,022.07$

Server Room Repairs and Maintenance 621,750.00$ -$ 621,750.00$

Totals 3,894,250.00$ 1,978,752.33$ 1,915,497.67$

Start by doing what's necessary; then do

what's possible; and suddenly you are doing

the impossible.

Francis of Assisi

2014 - 2015 Annual IT Project Report - Trent University ... · Trent University | 2014-2015 Annual IT Project Report ... Bata 107.2, Bata 401, Science Complex 203, Science Complex

Documents