DIGITAL SERVICES #GOV2CITIZENS IN THE CZECH REPUBLIC 2013 #gov2citize ns JAKUB MRÁČEK @JAKUBMRACEK
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DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
#gov2citizens
JAKUB MRÁČEK@JAKUBMRACEK
#gov2citizens
BACKGROUND
21 years in the Czech Republic
1,6 billions CZK
transparency | freedom of information | gender equality
| education
#gov2citizens
negative experience
positiveexperience
What's really happening
there?
8,18hairdresser
8,00computer services
7,23averarage
5,95government
services
SERVICE QUALITY
You can find out who runs government and how
government is run, as well as learning about the
history of government.
Find out how you can engage with government
directly, and take part locally, nationally or
internationally.
Find out what the UK government is doing in over
200 world locations.
No, you weren’t downloaded. Your were born.
#gov2citizens#gov2citizens
@
CONTACT POINTS
Something for digital
natives?
#gov2citizens
PROVIDING INFORMATION
ELECTRONIC FILING
COMMUNICATION
TYPE OF SERVICES
#gov2citizens
PROVIDING INFORMATION
SERVICE TYPE #1
ONLINE
VISUALISE!
STRUCTURED
ENTIRE
MACHINE READABLE
DATA
annual report of political
parties
GCSE results
scanned PDF vs. *.csv
tables vs. fluffy
infografics
#gov2citizens
ELECTRONIC FILING
SERVICE TYPE #2
USER EXPERIENCE!
yes46%no!
54%
0%
0%
PRIVACY ISSUE!
ID CARD / DRIVER'S LICENSE
TAX FORMS
#gov2citizens
COMMUNICATION
SERVICE TYPE #3
#gov2citizens
PROVIDING INFORMATION
ELECTRONIC FILING
COMMUNICATION{
PREREQUISITE?
DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
#gov2citizens
JAKUB MRÁČEK@JAKUBMRACEK Thank you!
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