©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Organizational Communications 13.1 13.1The Communication Process 13.2 13.2Communication.

©2013 Cengage Learning. All Rights Reserved.

Business Management, 13e

Organizational Communications13.1 The Communication Process13.2 Communication Management13.3 Organizational Communication

CHAPTER

13



CHAPTER 13

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13.1 The Communication Process

GOALS● Describe the communication process and

barriers to effective communication.● Describe the various communication channels.



CHAPTER 13

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The Communication Model

● Communication process● The sharing of information, in which receiver

understands the meaning of the message in the way the sender intended.

● Two-way process ● Feedback

● Distractions● Distortions




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CHAPTER 13

Managers’ Communication Activities as a Percent of Time

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CHAPTER 13

The Communication Process

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CHAPTER 13

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Checkpoint ● Describe the communication model and the

factors that lead to poor communication?



CHAPTER 13

7

Checkpoint ● Describe the communication model and the

factors that lead to poor communication?● The communication model has a sender, message,

and receiver.● Distractions and distortions can lead to poor

behavior



CHAPTER 13

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Channels of Communication

● Oral communication● Written communication● Nonverbal communication● Electronic communication

● E-mail policies● E-mail practices● Teleconferencing● Wireless



CHAPTER 13

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Checkpoint ● List the three major types of communication?



CHAPTER 13

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Checkpoint ● List the three major types of communication?

● Oral● Written ● Nonverbal



CHAPTER 13

11

13.2 Communication Management

GOALS● Explain how organizational culture influences

formal and informal communication networks.● Describe how to manage teams effectively.



CHAPTER 13

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Organizational Culture

● Organizational culture—the collection of beliefs and patterns of behavior that are shared by people within an organization



CHAPTER 13

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Communication Networks

● The structure through which information flows in a business ● Formal networks

● The system of official channels that carry organizationally approved messages

● Informal networks● The unofficial ways that employees share information

in an organization● Grapevine



CHAPTER 13

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Checkpoint ● Describe the two types of communication

networks?



CHAPTER 13

15

Checkpoint ● Describe the two types of communication

networks?● Formal – carries organizationally approved

messages ● Informal – the unofficial way employees share

information



CHAPTER 13

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Managing Teams Effectively

● Nominal group technique● Group problem solving method in which team

members write down and evaluate ideas to be shared with the team

● Encourages team members to think about the problem

● Brainstorming● A team discussion technique used to generate as

many ideas as possible for solving a problem.



CHAPTER 13

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Managing Teams Effectively

● Suggestions for planning effective meetings: 1. Have a good reason for calling a meeting 2. Develop a specific agenda and stick to it 3. Decide who should and who should not attend 4. Determine how long the meeting should last5. Schedule the meeting at a convenient time and place6. Start and stop the meeting on time 7. Encourage communications with seating 8. Summarize the results



CHAPTER 13

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Checkpoint ● Explain the two methods used to encourage

communication with teams?



CHAPTER 13

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Checkpoint ● Explain the two methods used to encourage

communication with teams?● NGT everyone writes down ideas and shares them

with the team ● Brainstorming the team generates as many ideas

as possible



CHAPTER 13

20

13.3 Organizational Communication

GOALS● Describe different ways to resolve

communication conflicts.● Describe the problems that can occur with

cross-cultural communication.● Identify ways to improve communication in

organizations.



CHAPTER 13

21

Communication Conflicts

● Desirable conflict● Undesirable conflict● Resolving conflict

● Avoidance strategy● Compromise strategy● Win/lose strategy



CHAPTER 13

22

Checkpoint ● List three ways that managers can resolve

conflicts?



CHAPTER 13

23

Checkpoint ● List three ways that managers can resolve

conflicts?● Avoidance ● Compromise ● Win lose startegies



CHAPTER 13

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Cross-Cultural Communication

● Language differences● Joint ventures between American and foreign

firms often reveal language problems.● Cultural differences

● People from other cultures often place different values on such things as family, status, and power

● Nonverbal differences● Body language



CHAPTER 13

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Checkpoint ● Describe three types of communication

barriers managers may encounter doing business abroad?



CHAPTER 13

26

Checkpoint ● Describe three types of communication

barriers managers may encounter doing business abroad?● Language ● Cultural ● Non-Verbal



CHAPTER 13

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Improving Organizational Communication

● Encourage two-way communication● Listen actively● Facilitate upward communication● Select communication channels carefully



CHAPTER 13

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Checkpoint ● List the three strategies managers can use to

improve two-way communication?



CHAPTER 13

29

Checkpoint ● List the three strategies managers can use to

improve two-way communication?● Listen Actively● Facilitate upward communication ● Select communication carefully

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Organizational Communications 13.1 13.1The Communication Process 13.2 13.2Communication.

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