POWERING EXCEPTIONAL CUSTOMER EXPERIENCES THE INDUSTRY’S BROADEST SET OF SOLUTIONS AND SERVICES EXPERTISE IN YOUR INDUSTRY Find out more: genesys.com/uk Tel: +44 (0) 2083 083 999 RECOGNISED LEADERSHIP #1 WORLD’S 25 YEARS Genesys © , the world’s #1 Customer Experience Platform, helps companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put our clients’ customers at the centre of all we do – because great customer engagement drives great business outcomes. Customer Engagement Support seamless channel transitions Design and manage better customer journeys Deliver personalised self- service experiences Three different deployment options: on premise, in the cloud or for hybrid environments Solutions and capabilities for contact centres from 1 to 100,000+ seats + Employee Engagement Empower agents with a single, omnichannel desktop Manage service levels across every channel Route customers to the right agent based on skills Business Optimisation Integrate back office and branches Automatically balance workloads Gain insight with omni- channel journey analytics Business Consulting Identify opportunities for business alignment Create a transformation roadmap Improve customer experience and profitability 10,000+ 1,000+ 1,000 CUSTOMERS WORLDWIDE 100 + COUNTRIES CONTACT CENTRE INTERACTIONS ANNUALLY VALUED PARTNERS IN OUR NETWORK PATENTED INNOVATIONS 25 BILLION Professional Services Accelerate solution deployment for faster ROI Evolve to omnichannel engagement Extend your investment with plug-ins and third party integrations Telecommunications Banking Energy & Utilities Government Healthcare Support and Care Improve first contact resolution Supplement your in-house IT expertise with tailored support Advice on training, staffing and change management Retail Insurance Leader (Interactive intelligence acquired by Genesys) Contact Center as a Service, North America Leader Contact Center Infrastructure Leader Contact Center Interaction Management for Large Contact Centers Leader Contact Center Interaction Management for Midsize Contact Centers Leader Ovum Decision Matrix: Multichannel Cloud Contact Centre Solutions – Market Leader 2015-16 Travel & Hospitality