10 Living Labs and Smart Cities Margarete Donovang-Kuhlisch

The Challenge regarding Service Level Assurance in Open Innovation Margarete Donovang-Kuhlisch, European Government Industry Technical Leader, PS CTO Team, [email protected]

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Agenda

Demographic and Societal Challenges

Metrics for Service Level Assurance  Business Value  Agile Deployment  Sustainable Delivery

Smart City Cloud Platform  Networked Infrastructure  Core Management Services  CIP ICT-PSP: EPIC - Experimentation and Evaluation

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Demographic and Societal Challenges facing (smart) Cities

  Ageing Population vs. Fiscal Sanity   Crisis of Competence – Talent and Workforce Management   Data Explosion and Information Overload   Globally-Intergrated Government – without Boundaries   From e-Government to Service Oriented Government   Contractors in Government – new PPP‘s   Performance Management in Government   Environmental Responsibility and Leadership   Security and Privacy in a Flat World   Agile and Sustainable Crisis Management Adapted from:

IBM Center for The Business of Government

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Many opportunities exist for open innovation and delivery of smart services using the “IT Service System”. A network of metrics determines overall service quality.

IT Delivery Learning Systems

D. Solution/Service Design

C. Farm the Base: Request Service, Provision Availibility

E. Boundage: Establish a Service Experience Brand

F. Client Value: Impact on Citizen/Enterprise/Administration

Key Metrics: Response Time, Cycle Time

Key Metrics: Service Availability, Efficiency, Performance, # Defects

Con

trol

Sys

tem

s

Key Metrics: Participation, Inclusion, Loyalty, Reference-Ability

Key Metrics: quality of life, market share/profitability, efficiency

B. Preventing Repeated Incidents

A. Enabling the Circle of Delivery Quality

Service Consumers

Service Negotiators

Services Quality – on all Levels of the Future Internet

Requests Solutions

Front – Back Interplay

Front Stage

Delivery

Back Stage

Key Metrics: Cost Accuracy, Plan Risk, Asset Reuse

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An Infrastructure Perspective for the Future Internet (Cloud)

HPC, Mainframes, Servers Storage Networking Physical Hardware

Virtualization Virtual Storage

Virtual Application

Server

Virtual Application

Server

Virtual Application

Server

Virtual Networks

Virtual Servers

Workloads

Innovation Enablement

Software Development

Virtual Classroom

Web 2.0 Data Intensive

Processing

Scalable Transaction Processing

Request Driven Provisioning

Monitoring SLA

Capacity Planning Dynamic

Scheduling

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IBM Government Industry Framework & Cloud Extensions

Smart Cities Service Landscape – to be delivered from the FI

Smart City Enterprise Architecture and

Component Business Model

IBM Government Industry Framework

Enter- prises

Citizens

Educa-tion &

Labour Market

Health

Trades &

Indus-tries

Defen-se &

Readi-ness

Social Service & Care

Culture Recrea-tion & Nature

Tax & Cash Flows

Citize-ship & Citizen Service

Service / Application Domains

Demo-cracy & Order

Real Estate

& Supply

Trans-port

Traffic Infra

Admin & Mgmt

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European Platform for Intelligent Cities – Smart City Pilot

w/ IBM Govt. Industry Framework

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Stimulus Investments and Experimentation for an agile Digital Society and Economy in the twenty-first Century must leverage the Elements of modern Infrastructure.

Converging the digital, physical, natural and human Infrastructures will help to achieve smart Information

Discovery and Decision Making in any smart City.

An integrated Network and virtualized Computing Power Infrastructure is the essential Foundation of any such

globally-integrated Ecosystem and will become the Future Internet for Smart Cities serving Citizens & Businesses.

The Argument