10 good business reasons for call recording

10 Good Reasons for

Call Recording

in the Workplace

“You said £79 included the

VAT!”

“You promised FREE

delivery”

“I ordered the BLUE not

RED”

“You said the policy included…”

1. Resolving price disputes often costs the supplier, how much is this costing your business?

“You entered the

wrong address!”

“I called and

cancelled last week”

“You agreed this

date”

“I didn’t agree to order that”

2. When you receive instructions what would it cost your company if the information was incorrect?

“You gave me the

wrong advice, I’m

going legal!”

“That nuisance

callers back again..”

3. Call recording provides advice lines with protection, quality assurance and call scoring.

Credit Card Fraud loss in the UK

was £169,000,000 in 2011

Our call recorders meet PCI DSS

Guidelines.

4. Protect your business against fraud, bad debts and legal costs with Call Recording..

Telephone Operator: “I

was just threatened by

that caller”

Supervisor: “What did he

say exactly?”

Police: “He says, he

never sad that..”

5. Take action against bullies. Protect your staff and know for sure what was said.

“I never said that”

“I do not recall that conversation”

“I asked you to, why have you not

done it?”

6. Most of the time disputes are dealt with in half the time when a call recording is presented.

Good Calls, Bad Calls

Call Script

Objection Handling

Opening and Closing

Getting through the Gatekeeper

7. How's your training material? Train your staff with real life examples.

“Is the new guy as good

as he said he was?”

“Average Talk Time is

longer than anyone

else's, any ideas why?”

“No sales in 4 weeks,

what's going on?

8. Live listen and playback telephone calls.

Evaluate your new recruits.

9. Compliance. The state or fact of according with or meeting rules or standards

10. Giving you the reassurance you need as a business owner.

www.denwa.uk.com/call-recording

For Prices, Demonstrations, UK Wide