a story
1998Israeli city of Haifa
By Uri Gneezy and Aldo Rustichini
p. 131 ff
As told by in
Ten Day Care Centersnormal week - on average - # of late pick ups(no fine for late pick up):
workers have lives after hoursparents have unexpected errands/work
pick up time
Ten Day Care Centersone week after fine is imposed - (fine/# of late pick ups):
Ten Day Care Centerstwo weeks after fine – (fine/# of late pick ups):
Ten Day Care Centersthree weeks after fine – (fine/# of late pick ups):
Ten Day Care Centerstopped out after fine – (fine/# of late pick ups):
pre-fine incomplete contract, shared enterprisepost-fine fee-for service transaction
pick up time
post fine:parents regard workers’ time as a commodityparents assume fine represents full price of inconvenience they were causing
pick up time
Ten Day Care Centers3 months later – after fine stopped – (fine/# of late pick ups):
post fine:parents see day care workers as participants in a market transaction rather than as people who’s needs had to be respected
pick up time
dealing with one another
in a market can fundamentally alter
our relationship with one another.
introducing the fine
killed the previous culture.
even after the fine
was dropped.
and now we must be
mindful of getting
that
culture of trust
back.
http://redefineschool.com/10-day-care-centerness/