1. Which of the following is a function of the United States ’ judicial system:

HLM, QSRM, RFSM, HTDM, TTDM, HTPS

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1. Which of the following is a function of the United States’ judicial system:A. To interpret laws

B. To develop regulations

C. To license attorneys

D. To analyze crimes


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2. After only her seventh month in business, Martha realized that her new business venture was paying off and she would be taking home a $1,000 profit for the month. Finally she could reap the financial rewards of being the boss. This is an advantage of what type of

business ownership?

A. partnershipB. sole proprietorshipC. corporationD. merger


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3. Which of the following is one of the rights of customers in the travel and tourism industry:

A. to be informed about a destination’s social

conditionsB. to be asked if they want to buy trip insurance

C. to be reminded that foreign travel is often

dangerous

D. to be told about a competitor’s refund policy


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A. To interpret laws


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B. Sole proprietorship


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A.To be informed about a destination’s social conditions


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4. Which of the following is a benefit of channels of distribution:

A. We spend more time looking for products we want

B. Producers must spend more money

C. Retailers must spend more money

D. We can more easily obtain products from all over the world


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5. A skill that promotes effective verbal communication is the ability to

A. Think of other things while you listenB. Pretend interest in what is being saidC. Tune out anything boringD. Listen with your brain


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6. What should a business employee do after taking a telephone message for a

coworker?A. Thank the caller

B. Write a detailed explanation

C. Contact a supervisor

D. File the information


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D. We can more easily obtain products from all over the world


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D. Listen with your brain


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A.Thank the caller


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7. When you state a fact, it is important to

A. Be accurateB. Think before you speakC. generalizeD. Change your mind


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8. When organizing an oral presentation,

you use chronological order toA. put items in time sequenceB. describe a problem and a plan for

solving itC. arrange material into related

subcategoriesD. emphasize the relationship between

events


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9. Which of the following is a guideline for developing effective written communication

A. Be wordy

B. Be repetitious

C. Be thorough

D. Be trite


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A. Be accurate


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A. Put items in time sequence


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C. Be thorough


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10. What part of a business letter contains the writer’s message?

A. salutation

B. introduction

C. body

D. close


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11. A collection letter that a business writes to customers to encourage them to pay is an example of a(n) _________________ message.

A. informational

B. persuasive

C. threatening

D. aggressive


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12. Which of the following is an acceptable reason to send an office

memorandum?

A. To establish a personal friendship lineB. To wish an employee a happy birthdayC. To order merchandise from a vendorD. To announce the addition of a new

product


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C. Body


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B. Persuasive


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D.To announce the addition of a new product


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13. It is important for employees to demonstrate a customer-service mindset when

they are

A. Handling problems

B. Contacting suppliers

C. Placing orders

D. Preparing schedules


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14. Employees often try to make sure that they understand what a customer is asking

about a business policy by ______________ the customer’s question.

A. restating

B. writing down

C. ignoring

D. refuting


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15. A waitperson has let the shift manager know that a customer is very upset because his order was not cooked properly at first. The customer threatens not to come back to the restaurant. What action should the shift manager take?

A. Say that many customers have the same complaint

B. Explain that the cook is trying to improve

C. Act busy while talking to the customer

D. Apologize and indicate that there will be no charge for the order


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A. Handling problems


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A. restating


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D. Apologize to the customer and indicate that there will be no charge for the order


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16. What can a cruise ship provide its customers to improve its service image and give itself a competitive advantage?

A. room service

B. personalized activity schedules

C. standard products

D. open-door policy


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17. Using a stream to supply water to a field in order to grow crops is an

example of using

A. capital goods

B. human resources

C. natural resources

D. economic resources


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18. The prices that consumers are willing to pay for goods and services often depend on the ____ they expect to

receive.

A. Amount of discount

B. Amount of satisfaction

C. Number of refunds

D. Percent of commission


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B. Personalized activity schedules


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C. Natural resources


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B. Amount of satisfaction

19. Which type of resource would most likely encourage a company to do

business with a foreign firm?

A. Abundant

B. scarce

C. consumable

D. reusable


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20. Which of the following is one type of information needed to compute the

gross profit of a business?

A. Operating expenses

B. Net profit

C. Marketing share

D. Income from sales


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21. An employee of a quick serve restaurant prepares French fries, another

cooks hamburgers, and another takes orders. This is an example of labor

specialization by:

A. Stages of production

B. Geographic region

C. Trade or profession

D. Job task


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B. scarce


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D. Income from sales


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D. Job task


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22. One of the principal objectives of labor unions is:

A. Reduced labor costs

B. Improved worker efficiency

C. Increased wages

D. Retained managerial authority


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23. In general, people judge your integrity on the basis of your

A. behavior

B. appearance

C. education

D. occupation


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24. People with a positive attitude are often referred to as

A. pessimists

B. optimists

C. realists

D. extremists


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C. Increased wages


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A. behavior


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B. optimists


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25. When people make you angry or upset, you may be able to maintain your self-control

if you

A. Make an effort to remain calmB. Use language to vent your angerC. Adopt a defensive smileD. Frown to indicate your displeasure


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26. Which of the following kinds of feedback is most likely to reinforce a

certain behavior

A. external

B. negative

C. critical

D. positive


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27. The role of women can cause cultural sensitivity issues because

A. Men avoid working for women

B. Women exceed men’s accomplishments in higher education

C. In many cultures, women do not have complete independence

D. Women usually do not become managersHLM, QSRM, RFSM, HTDM,

TTDM, HTPS51

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A. Make an effort to remain calm


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D. positive


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C. In many cultures, women do not have complete independence


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HOSPITALITY AND TOURISM CLUSTER

EXAMHLM, QSRM, RFSM, HTDM, TTDM, HTPS

28. Refusing requests can be a particularly tough task

A. When you are sickB. At workC. For an aggressive personD. During the summer


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29. When two people in the same department disagree about how to allocate their budget,

they are experiencing a(n)A. Internal conflict

B. External conflict

C. Labor dispute

D. Reconcilable dispute


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30. Sally is sure she won’t like her new coworker, Janet, because Janet is from New England. Sally doesn’t know anyone from

New England, but believes they are cold and unfriendly. Sally’s attitude is an example of

A. generosity

B. thoughtfulness

C. grievance

D. prejudice


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B. At work


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A. Internal conflict


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D. Prejudice


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31. Financial planning can be described as a way to

A. Retire with a million dollars by the time you’re age 40

B. Remove the fun from saving and investing

C. Make it all right to treat yourself

D. Realize what it takes to get the things you really want


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32. Reconciling a personal bank statement is the process of determining any differences between the

bank statement balance and the

A. Checkbook balance

B. Balance sheet

C. Canceled checks

D. Deposit slips


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33. Business risk can be reduced through careful planning and by

A. Transferring decision-making responsibility to an assistant

B. Ignoring current and future economic conditions

C. Quickly narrowing the choice of possible actions

D. Making reasonable decisions as new conditions develop


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D. Realize what it takes to get the things you really want


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A. Checkbook balance


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D. Making reasonable decisions as new conditions develop


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1. Which of the following is a function of the United States ’ judicial system:

Documents

business employee

type of business ownership

new business venture

sole proprietorshiphlm

time sequence

laws hlm

foreign travel

effective verbal communication