1 Webinar Calendar for Q3 ’09 TopicAgenda/ContentPrerequisite (Click on links in presentation mode) Time & Registration Link Introduction to Intel® vPro™

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Webinar Calendar for Q3 ’09Topic Agenda/Content Prerequisite

(Click on links in

presentation mode)

Time & Registration

Link

Introduction to Intel® vPro™ Technology

What is Intel® vPro™ Technology

Use Cases

ROI Benefits/Case Studies

Demo

None August 19, 2009

8:00 AM to 9:30 AM PDT

Register Here

Lower your IT manageability costs with Intel® vPro™ Technology and Symantec* Altiris CMS

Overview

vPro use cases in Altiris CMS

Hands on demo with Altiris CMS/BKMs

vPro Overview

Intro of Altiris CMS

September 2, 2009

8:00 AM to 9:30 AM PDT

Register Here

Beyond the Firewall: Using Fast Call for Help to manage PCs with vPro Technology

Overview

Fast Call For Help Overview

Demo

vPro Overview

vPro use cases

September 16, 2009

8:00 AM to 9:30 AM PDT

Register Here

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– Michele Gartner ([email protected])

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Intel® vPro™ Technology

Jeff TorellovPro Solution Architect

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The Problem for CIOs and IT…

CIOs asked to innovate and improve business processes… all while lowering costs

But only 11% of costs available to innovate… the rest goes on maintenance

And maintenance costs explodewith desk-side visits

Need to free up Time and Money for IT to Innovate

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IT’s Challenges Are Intel’s Motivation

Security• Attacks now very stealthy and

motivated by financial gain• Time between vulnerability

discovery and exploitation is shrinking

Energy• Rising energy costs make

power a significant IT expense

• “Green IT” emerging a major CIO objective

Manageability• Globalization and limited IT

resources demand more centralized, automated processes

• Regulatory compliance is a key IT deliverable

$70+

*Other brands may be claimed as the property of others.

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Built-in Management Reduce your support costs with built-

in management technologies

Proactive Security Protect your PCs and your data

infrastructure with built-in security technologies

Energy Efficient Performance Improved performance with reduced

power consumption with the Core™2 Duo and Core™2 Quad processors

Intel® vPro™ Technology

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Processor

• Intel® Core™2 Duo processor

• Intel® Core™2 Quad processor

Chipset

Security and Manageability

• Manageability Engine

• Non-Volatile Memory

• Intel® Active Management Technology

Network

Independent Network Access

• Intel® Active Management Technology

What is Intel® vPro™ Technology?

Intel® vPro™ Technology: Security and manageability on the chip

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DDR2

FLASH

NVM

BIOS

GMCH

ICH8-DO

Sensors

Filters

MAC

Operating System

SW Agents

Intel® Core™ 2 Duo Processor

DDR2ManageabilityEngine

Intel®

PRO/1000 LAN

Manageability Engine in Chipset

– Independent of power state & OS

– Uses 16MB of system memory Network Filters in Chipset

– Monitor Ethernet traffic

– Can internally disconnect Ethernet Dedicated Flash Storage Area

– Stores ME firmware

– Stores asset inventory information

– Stores ISV data

Intel® vProTM Technology Architecture

AM

T

OOB

AM

T

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“In-Band” Client Management

Hardware

OS

Management Agent

Network

IT Management Console

Desktop/Notebook Client

• “In-Band” client management can:• Inventory systems which are powered up• Resolve software application problems• Push software updates whilst system is powered up

• “In-Band” client management cannot:• Inventory systems which are powered down • Resolve software problems which prevent system boot (e.g. OS corrupt)• Update software “Out of Hours” (while system is powered down)

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Client Management (With vPro) “Out of Band – OOB”

Hardware

OS

Management Agent

IT ManagementConsole

Desktop/Notebook Client

• Management for vPro systems can:

• Inventory systems which are powered up or down• Remotely resolve software OS and application problems• Push software updates while system is powered up or down

Network

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Intel® Active Management Technology1

Intel® Active Management Technology (Intel® AMT):– Intel AMT is built into Intel® vPro™ technology

– Intel AMT improves managing and securing networked computing resources

– Inventory assets, even while systems are powered off

– Repair systems using out-of-band (OOB) management capabilities

– Help secure networks by:– Proactively blocking incoming threats

– Reactively containing the spread of threats

– Ensuring critical software agents are present

– Keeping installed software versions up to date

– Leveraging popular third-party management consoles and security applications in use today

1 Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, connection with a power source, and a network connection.

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Intel® vPro™ Technology Incorporates and Builds upon Industry Standards

New Standard Mgmt

Advanced Mgmt & Security

Advanced Mgmt, Security, Virtualization & Energy-Efficient Performance

Features & Business Value

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• New: Intel vPro technology offers support for WS-MAN and DASH

• Intel is a co-author of WS-MAN and DASH

• Intel is a co-founder of DMTF and co-author of manageability standard for the last 15 years

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Encrypted, remote power-on and update

Remote diagnostics and repair

Intel® vPro™ Technology Usage CasesExamples

Hardware and software inventory

Agent presence checking

Hardware-based isolation and recovery

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Keeping the Business Running Efficiently

Hardware and Software InventoryAccurately inventory hardware and software assets

• Faster, more accurate than manual audits• Assist with upgrade planning, lifecycle management and government regulations• Save money on license fees with accurate software inventories

IT Management Console

IT console polls PC for hardware IDs and software versions regardless of power state

PC reports hardware IDsand software versions

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2

Network

HARDWAREHard drive: Make, Model

Memory: Size, Speed

CPU: Type, GHz

SOFTWAREVirus SW: Version

Management SW: Version

OS: Version

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Keeping the Business Running Efficiently

Encrypted, Remote Power-On and UpdatePush security updates to PCs even if they are powered off

• Encrypted, remote deployment of patches without user interruption• Reduced time required to deploy patches, reduced vulnerability

Virus DAT file on PC updated and rebooted if necessary

Encrypted power-off command sent to PC

Network

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4

IT Management Console reviews agent software report in management database for client DATversion to identify clients requiring update

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2

IT Management ConsoleUnique encrypted power-on commandissued by IT console

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Network

PC can’t reboot and user calls IT help desk11

IT Management Console

Technician initiates Serial Over LAN (SOL) sessionClient PC

Intel® Active Management Technology

Remote Diagnostics and Repair

PC remotely rebooted (IDE-R) from image on management server;remotely work in the BIOS

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Technician diagnoses problemand repairs issue as appropriate(remote SW update, local HW install)

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Remotely diagnose and repair PCs regardless of power state or OS health

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DEMO

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Network

Risk Management

Agent Presence CheckingKeep agents operating correctly

IT Management ConsoleIT management console repairsnon-working management agent

PC alerts IT console that management agent is missing or non-functioning

2 Management agent failsto check in1

Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see http://www.intel.com/technology/manage/iamt.

Notebooks must be on the wired network and plugged in to a power source to be accessible when off. In a wireless state you can access via the console the notebooks so long as they are awake and on the corporate network or connected via a healthy VPN connection

Ensure more accurate PC asset inventory

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Managementor security agent is continuously checking in with Intel® vPro™ technology

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Agent Present?

Agent Present?

YES NO

Intel®

AMT1

YES NO

Security Agent

Mgmt. Agent

Agent Present?

Agent Present?

YES NO

Intel®

AMT1

YES NO

Security Agent

Mgmt. Agent

Agent Present?

Agent Present?

YES NO

Intel®

AMT1

YES NO

Security Agent

Mgmt. Agent

(((

(((

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Risk Management

802.1x and Cisco NAC NetworkNo need to lower network security for OS-absent management

Maintain full network security

Network

4

2

IT Management Console

1

Console request OS absent mgmt. session

Router

Router authenticates credentials, credentials verified, target PC admitted to secure network

802.1x & Cisco NAC* credentials presented from nonvolatile memory

Console proceeds with mgmt activity

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Notebooks require Intel AMT release v2.6 . Notebooks must be on the wired network and plugged in to a power source to be accessible when off. In a wireless state you can access via the console the notebooks so long as they are awake and on the corporate network or connected via a healthy VPN connection.

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Intel® Mobile and Desktop Business PCs Prevent Infected PCs from Spreading Viruses through

HW-level Security Filters

Filter harmful viruses and isolate infected PCs

IT Management Console

PC sends alert3

1Management Console sets AMT filters thresholds (time window & IP connections)

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IT console traffic allowed to pass through filters to remediate PC

Network

Filter

X

When virus is found, filter quarantines system by isolating the OS from the network while keeping remediation channel open to the console

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Increase overall security of your PC fleet

1Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see http://www.intel.com/technology/manage/iamt.

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Adopted by:

•60% of Fortune 100 companies

•All leading OEMs and 5000 active channel partners

•80+ Software partners

•All major verticals worldwide2006 20082007 2009

Intel® vPro™ TechnologyCustomers implementing in volume

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ROI with Intel® vProTM Technology Secure power management without compromising security

Actual Customer Experiences

power-efficiency improvement5

Up to

more25%

Up to

State of Indiana

Read case study

View video

$1.4 Million

saved over 4 years with secure, reliable powering on/off of PCs that previously were on 24 hours2

Up to

Calgary Health Region

Read case study

2.7 Million kWh

energy saved over 4 years, with a total projected cost savings of $276,8004

Up to

Telkomsel

Read case study

42% faster

patching process and deskside visits related to patching reduced by 92%3

Electronic Data Systems

Read case study

View video on YouTube

2- Indiana State Office of Technology ROI case study http://communities.intel.com/docs/DOC-14943- Telkomsel ROI case study http://communities.intel.com/docs/DOC-14944-Calgary Health ROI case study http://communities.intel.com/docs/DOC-14945-EDS ROI case study http://communities.intel.com/docs/DOC-1494

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ROI with Intel® vProTM Technology Increase accuracy and speed of inventory audit

Actual Customer Experiences

Telkomsel

Read case study

Virtually Eliminate manual inventory and reduce IT’s concern about the 1-2% that typically neededto be accounted for physically6

State of Indiana

Read case study

View Video

Cleveland Clinic

Read case study

Reduce up to

671 man hours by year four in researching lost systems8

Reduce up to

671 man hours by year four in researching lost systems8

Speed up inventory checks

by up to 99%7

6-Indiana State Office of Technology ROI case study http://communities.intel.com/docs/DOC-14947-Telkomsel ROI case study http://communities.intel.com/docs/DOC-14948-Cleveland Clinic ROI case study http://communities.intel.com/docs/DOC-1494

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IT@Intel Case Study - Reducing Desk-side Visits95% of Helpdesk calls result in desk-side visit,

account for 52% of support costs

Root cause

Desk-side Visits Required

Repair Method with Intel® Active Management Technology available

w/o Intel® AMT

w/ Intel® AMT

HW Failure (27%)

2+ 1 or less Diagnose problem & replacement part remotely, Deploy technician to replace failed HW w/ right part

HDD Failure (8%)

2+ 1 or less Diagnose problem & replacement part remotely, Deploy technician to replace HDD w/ right part

OS Failure (19%)

1+ 0 Run OS recovery, Run repair tools remotely

BIOS Failure (2%)

1+ 0 Update BIOS remotely

OS Update (3%) 1+ 0 Run OS recovery, Update OS remotely

Other (41%) 1+ 1+ Desk side visit still required

9-2003 Intel IT Trouble Tickets

Intel IT estimates that Intel® vPro™ technology will save 24M$/yr expenses through reduction in desk side visits plus an additional 10% reduction in maintenance contracts and software license fees.

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Real Results Actual customer experiences with Intel® vPro™ technology10

Current Process

With Intel® vPro™ Technology

Percent Improvement

User downtime, software issue, remote (min.) 982.5 18.75 98%

Deskside visit for software fix (number of visits) 1.64 .14 91%

Manual PC hardware inventory (min.) 27.5 .47 98%

Average number of hours to achieve patch saturation 278.4 16.8 94%

10-“Case Studies with Intel® vPro™ Processor Technology – An Analysis of Early Testing of Intel vPro Processor Technology in Large IT Departments”, C. La Grand & M. Salamasick, 2007

Customers report significant improvement

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Real Results Actual customer experiences with Intel® vPro™ technology

Patch ManagementCurrent Process

With Intel vPro technology

Percent Improveme

ntAverage # hours to patch 1000 PCs 64.8 9.2 85%

% of PCs requiring deskside patch 7.5% 2% 73%

Average # hours to achieve saturation 278.4 16.8 94%

Compliance Current Process

With Intel vPro technology

Percent Improveme

nt Time to discover 1000 PCs one site (hrs) 71 0.3 99%

Typical inventory accuracy 5000 PCs 84% 98% 16%

Success rate: automated hardware inventory 81% 99% 22%

Hardware mitigates more risk than software alone

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Significant Return On Investment (ROI) Payback time of 15 mo., $142.75 per PC per year after year 3

Payback in 15 months for average company with 12,300 notebooksAssumes $360K implementation cost and cost adder for new technology

• For a firm with 12,300 notebook PCs with a 3-year refresh cycle• White paper located on intel.com:

http://download.intel.com/products/centrino/pro/centrino_wipro.pdf

Savings / PC / Yr After Year 3Minor app / SW update reduction in deployment failure

rate $50.71

Helpdesk cost reduction $34.44

Manual HW malfunction resolution $17.18

Manual SW malfunction resolution $16.14

Major app deployment cost reduction $12.36

Mobile PC audit failure reduction $7.00

Other $4.92

Total $142.75

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Estimate Your Own Savings with Intel® vPro™ Technology ROI Estimator

Download the ROI Estimator at www.intel.com/go/vproestimator

• Data and modeling based on 41 businesses with 1000 PCs or more from N. America and Europe

• Adjustable inputs• Savings and Cost

Difference output via table and graph

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Additional Information Intel® vPro™ Expert Center

– http://www.intel.com/go/vproexpert

Getting Started with Intel® vPro™ Technology

– http://communities.intel.com/docs/DOC-3159

Online Activation Training

– http://download.intel.com/business/vpro/ActivationClass/main.html

Activation Cheat Sheet

– http://communities.intel.com/docs/DOC-1370

Solution Providers can activate your PCs for you

– http://communities.intel.com/docs/DOC-3146

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