1 Northeast Business Group on Health How HRIs EAP and Work/Life Services Support People Impacted by Cancer Dr. Randy Martin, Director of Clinical Services.

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Northeast Business Group on Health

How HRI’s EAP and Work/Life Services Support People

Impacted by Cancer

Dr. Randy Martin, Director of Clinical Services

Harris, Rothenberg International

May 11, 2011

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• Founded in 1982

• Provides workplace solutions that help organizations achieve their best performance

• Excels in understanding human behavior to strengthen organizations

• Creates targeted programs to meet the needs of each client

• Offers innovative web solutions and e-tools

• Partners with clients of all sizes and all industries, from Fortune 100 companies to privately held businesses and nonprofit organizations

HRI works to understand each organization’s culture and designs EAP and Work/Life programs that speak to that culture.

ABOUT HRI

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• Headquartered in New York City with a national and international presence in more than 100 countries

• Staffed with HRI’s own professional and multilingual EAP counselors and Work/Life specialists; training, marketing, and communications professionals; writers; graphic artists; and web developers

• Use a proprietary, national network of thousands of professional, licensed counselors

• Adhere to stringent performance standards with supporting metrics

• Provide integrated service delivery for a seamless experience

• HRI’s own counselors and specialists answer phones 24/7

OUR OPERATIONS

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Management

Co-workers

Family & Friends

Individual

CANCER’S CIRCLE OF IMPACT

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Emotional

Behavioral

Physical

Job-related

Financial

Legal

Work/Life Balance + Caregiving

Spiritual

CANCER’S CIRCLE OF IMPACT

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CANCER’S IMPACT ON THE INDIVIDUAL DIAGNOSED

Emotional• Personal challenges: Anxiety, worry, feeling uncertain and anxious,

despair, depression, loss of control• Personal growth: Post-traumatic growth—resilience, clarity, perspective

Behavioral• Personal challenges: Sleep disorders, weight loss/gain, emotional

eating; substance misuse• Personal growth: Improved self-care

Interpersonal

• Personal challenges: Impact on significant relationships—strain on partner; irritability and depression may create conflicts; less time for children and disabled /elderly relatives

• Personal growth: Celebrate robust social support network, or learn to reach out for help

Physical• Personal challenges: Fatigue, nausea, pain management issues, hair

loss, weight loss; decreased exercise, movement• Personal growth: Commitment to improving lifestyle choices

Job-Related• Personal challenges: Presenteeism—distracted, overwhelmed, less

focused, decreased productivity, concern about impact on work group• Personal growth: Opportunity to feel supported and taken care of by

employees, manager, HR

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CANCER’S IMPACT ON THE INDIVIDUAL DIAGNOSED

Financial• Personal challenges: Concerns about medical costs, short- and long-term

disability, stress around medical insurance coverage• Personal growth: Chance to put financial affairs in order

Legal• Personal challenges: Worry about future care planning for self and family• Personal growth: Opportunity to create health care proxy, living will, will,

estate planning, special needs trusts; feel in control of next steps

Work/Life Balance• Personal challenges: Concerns about own caretaking abilities for elderly

parents, disabled siblings/relatives, and children • Personal growth: May have more time to focus on self and relationships

Spiritual • Personal challenges: Loss of faith; questioning faith• Personal growth: Spiritual support

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EAP Work/Life Legal Financial

HOW INTEGRATED EAP AND WORK/LIFE SERVICES CAN HELP

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Wellness

Health Insurance, Condition Management

Programs, Disability, American Cancer

Society, CancerCare

Smoking Cessation, Weight Control Resources, Life

Coaching

Fitness & Personal Training

SUPPORTING INTEGRATED CARE THROUGH CROSS-REFERRALS

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Management Consultation• Guidance on communications with work group and individual• Guidance around impact of cancer on the individual’s work

performance, team dynamics• EAP and Work/Life Support

Wellness• Smoking Cessation• Eating Right for Life• Stress and Immunity• Dealing with Anxiety• Affinity Group Support for Cancer

Critical Incident Response • One-on-One Support• Critical Incident Groups

SUPPORTING WORK GROUPS, MANAGERS, AND HUMAN RESOURCES