1 Jamaicas Broadband Provider Knowledge Management - Now We Can! Sharon Roper Director of Marketing, Flow May 21 st, 2009.

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Jamaica’s Broadband Provider

Knowledge Management - Now We Can!

Sharon RoperDirector of Marketing, FlowMay 21st, 2009

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The World then….

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The World then….

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The World now….

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The World now….

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• Information and knowledge as corporate assets;

• Businesses need strategies, policies, culture and tools to manage data;

• The technology has now caught up with the theory and practice of knowledge management;

• Now We can!

Concepts to Discuss Today

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About Sharon

• Ex Knowledge Manager• Implemented Knowledge Management Systems for Accenture Plc• Fortune Global 500 company with more than 186,000 people in 52

countries

• Knowledge Management wasn’t a ‘nice to have’ but offered competitive business advantage

• 15 years ago Accenture was seen as a pioneer in this area• Faced many challenges with scale, accessibility, collaboration tools

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Knowledge ManagementKnowledge Management

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Knowledge Management involves retooling organizational structures, procedures, technologies and work cultures for:

• Greater efficiencies;• A more engaged and creative workforce;• Expanded range of knowledge resources;• A culture of knowledge sharing;• Enhanced learning;• A more competitive or innovative research, production

or services environment.

Why Knowledge Management

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Knowledge Management back in the Day!

Understood Knowledge Management……• Accenture certainly had the vision – knowledge sharing culture• Staff were seen as assets – Knowledge Workers• Invested heavily in training • Sold expertise for large amounts $$$• Knowledge was tangible competitive advantaged • Introduced systems (processes) to capture, synthesize and

disseminate intellectual knowledge capital

However…..• Tools were unsophisticated and slow – Lotus Notes databases• Hindered the utilization across the whole organization

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• Today, Knowledge Management initiatives can flourish, thanks in part to new technology;

• Broadband is here!

Knowledge Management today!

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Let’s Talk About It…What is broadband

• Extending the reach of information through high capacity connections;

• A wide range of frequencies to transmit information;

• Information can be multiplexed and sent on many different frequencies or channels concurrently;

• “Information Highway”

Broadband Technology

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Broadband Technology

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Knowledge Management today

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Broadband and Your Business

What Broadband brings to your business:• Rich Media• Interactivity• Personalisation• Transactional services• Two-way communications• Peer to peer activity and communities

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‘Practical’ Advantages of broadband:

• An always-on connection, ready when you are to access the outside world;

• Rapid loading of web pages and e-mail (as much as 100 times faster);

• The ability to easily stream video and music

• Equally fast downloading of files, programs, and computer updates;

• More efficient use of time online

Now We Can!

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• The ability to enable reliable, voice-over-IP telephone communications

• Anytime, anywhere access.

Now We Can!

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Practical Applications

• VPN – Virtual Private Networks that enable staff to work from any location

• Intranets/Web Portals that house best practices, video media for training, keep staff informed– Customer call centres– Technical Team trouble shooting– Training Departments

• Online collaboration tools – means staff can easily facilitate sharing of ideas and transfer of knowledge (i.e. netmeeting, E:meeting, etc) and learning

• External website – Business intelligence, KM, Wikipedia, ASK, etc

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Now we Can….

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Flow’s Commitment:

• Develop an information infrastructure that will position Jamaica as having the most advanced broadband network in the region

• Use cutting edge technology to transform the way Jamaicans work, play and learn.

Flow Can Help Make KM Happen….

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Flow’s First World Infrastructure

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On Island Fibre Network

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Flow’s Broadband Technology

Digital Cable. Digital Landline. Internet.

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Flow and Knowledge Management

• Significantly reduce the digital divide• Elevate industry standards• More cost effective solutions• Superior quality services• Investment opportunities• Entrepreneurial opportunities• Corporate growth• E-business growth (broadband access/pricing)

Flow’s First World Infrastructure

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Flow Making KM More Cost Effective……

Data Prices – Case Study – Flow Market entry

 ResidentialLIMEToday

FlowToday

% Decrease

1.0 Mbps1 $90 $29.95 $7.20* 67%

2.0 Mbps1 $120 $34.95 N/A 71%

4.0 Mbps1 N/A $49.95 N/A8.0 Mbps N/A N/A $27.5715.0Mbps N/A N/A $36.02

1One Year contract required

*Metered Service

 CommercialLIMEToday

FlowToday

% Decrease

$22,000 $9,000 $6,000 73%DS3 to Miami $160,000 $60,000 $35,000 78%IP per Mbps $7,000 $500 $148 98%

E1 (2Mbps) to Miami

LIME 2006

LIME 2006

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• Broadband Internet Speeds to 15mb downstream

• Fiber Direct Internet Symmetrical Bandwidth Speeds to 100mb dedicated

• VLAN (speeds to 100mb) • Voice services (Free calls on Flow Network)• International Private Line Circuits (IPLC)

Delivered TDM or IP MPLS available

• Off shore data Centres (Curacao)• Co-location Services / Cloud Computing (soon)

Tools for Enabling Knowledge Management

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Knowledge Management in School

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Now We Can!

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To see how YOU Can

Stop by the Flow Booth To discuss Flow’s High Capacity Business Solutions

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APPENDIX

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Broadband and Your Business

Businesses with Broadband in Action• Grace Kennedy – Creative use of U-Tube for

their business

• JMMB – Storage and File sharing

• Government Agencies – National Land Agency – Fully Computerized

• Hotels, Financial Institutions, Credit Unions