The Stars Rewards Loyalty Program rewards you every time you visit us, play our gaming machines or purchase food or beverages in any of our venues and retail outlets. The Stars Rewards card can be used at any of our Sunshine Coast Hotels venues or associated Cellarbrations retail liquor stores. Stars Rewards 1 Point = 1 cent (e.g. 3,500 points = $35) 1 card, 3 great venues MORE REWARDS, MORE VIP OFFERS! Become a member today to experience the difference Members must be over 18 years of age. Members must have an active account to receive rewards, discounts and be part of any venue promotions. One Stars Rewards card per person only. Photo ID is required on application. Rewards, promotions, giveaways or discount benefit cannot be transferred or assigned to any person other than the Member. Stars Rewards points and food & beverage points redemption must be made in person by the Member and the assigned Stars Rewards card must be presented. Photo ID may be requested. Management reserves the right to adjust Stars Rewards points and food & beverage points resulting from malfunction, operator error, system error and/or fraud and any other reason beyond the control of the venue. Management will resolve any dispute which arises at its own discretion. Stars Rewards points are accrued differently for each tier level in the program. Any Stars Rewards points that are not used within 12 months of being awarded will be deleted. To accumulate Stars Rewards points while playing gaming machines, you must have your Stars Rewards card properly inserted and accepted. It is the responsibility of the Member to ensure their Stars Rewards card is properly inserted in the gaming machines. Stars Rewards points and food & beverage points cannot be transferred to another account at any time. Your Stars Rewards card must be presented to receive Stars Rewards points and discounts at the venue or participating Cellarbrations retail liquor store. Food & beverage points are valid for the month of issue only. Food & beverage points cannot be redeemed for cash. Food & beverage points are determined by points earned from the previous three months activity. Your Stars Rewards card will be cancelled after 12 months of non activity. Stars Rewards offers will be sent via email and SMS only. CardIt account holders must present their Stars Rewards card and provide a valid PIN when withdrawing funds from their account at the cashier. In the unfortunate event of a Member’s death, all points on their card remain the property of the venue. Use of the CardIt account is governed by Office of Liquor & Gaming Regulation and Odyssey. It is the Member’s responsibility to keep their Stars Rewards cards and account PIN secure. Management accepts no responsibility for the loss of any Stars Rewards points due to a lost card. All currency in relation to your account is in Australian dollars. The Stars Rewards loyalty program may be revised or altered at any time without prior notice from management. These terms and conditions may be changed by management and/or Odyssey at any time. Our Privacy Policy covers all personal details you provide. Our Privacy Policy is available in our venues. Use of the Stars Rewards card indicates your acceptance of these terms & conditions. A lost or stolen card must be reported to the venue. Please also inform our friendly staff if your contact details change. WELCOME TO STARS REWARDS! Exclusive invitation only events Complimentary snacks Cash rewards Birthday rewards Visitation rewards Kiosk rewards Food & beverage rewards Complimentary barista coffee Complimentary non-alcoholic beverages Stars Rewards offers include: For cash * For any purchases at our restaurants or bars Your points can be redeemed: CardIt is a player-based card system that allows you the flexibility to transfer credits directly from the gaming machine to your Stars Rewards card and your Star Rewards card to the gaming machine. Credits can be collected quickly at the CRT machine without waiting for an attendant. Visitor cards are also available for use. Your last four digits of your membership number will be your default pin number. For security, you should create a new pin at the kiosk or cashier. Please see our friendly staff for more information about our Stars Rewards loyalty program and CardIt. CardIt Stars Rewards Terms & Conditions Stars Rewards points can be redeemed for a cash voucher from the kiosk. Simply swipe your Stars Rewards card and select from our prize list. To check your Stars Rewards points balance, simply insert your Stars Rewards card into any gaming machine, press the My Account button and then Bonus points on the pin pad and check your points balance. Points can also be checked at our kiosk or cashier. Responsible Gaming Sunshine Coast Hotels Pty Ltd is commited to ethical and responsible behaviour that recognises the importance of our patrons’ well being with a focus on minimising the potential harm of gambling. Sunshine Coast Hotels Pty Ltd has developed a Responsible Gaming Policy to minimise harm associated with problem gambling. Should you wish to view our Responsible Gaming Policy, please see our friendly staff.