1. 2 Andalusian Service of Teleassistance (SAT) The SAT is the teleassistance service of the Regional Ministry for Equality and Social Welfare of the.

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Andalusian Service of Teleassistance (SAT)

The SAT is the teleassistance service of theRegional Ministry for Equality and Social Welfare of the Regional Government of Andalusia (Junta de Andalusia).

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Andalusian Service of Teleassistance

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Mission “Improve the quality of life of teleassisted people in

Andalusia, favouring their autonomy and that they

remain in the home environment, providing them with

company, security and fast attention in the event of an

emergency, as well as support to their carers and to the

families, favouring reconciliation of professional and

family life.”

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Objectives

Improvement of the quality of life of the users of the service:

Achieving and maintaining the highest degree of autonomy and independence at home.

Favouring that they remain and integrate in the family and social environment in which their life is developed, avoiding situations of uprooting and unnecessary admission into institutions.

Providing security and fast attention in the event of an emergency.

Conversation and company in situations of loneliness.

Being an instrumental and emotional support to carers/families taking care of the users of the service.

Reconciliation of professional and family life

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Context Social care to people has gone through an evolution that has been parallel to how current society has changed.

Ageing of Population

Higher Life Expectancy

New Right: Law on the Promotion of Personal Autonomy

and Care to People in Situations of Dependency

Family Reconciliation

Public System of Social Services

Ageing of Population

Higher Life Expectancy

New Right: Law on the Promotion of Personal Autonomy

and Care to People in Situations of Dependency

Family Reconciliation

Public System of Social Services

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AREA (IN KM2)FRANCE: 549,200SPAIN: 504,750 SWEDEN: 449,960 GERMANY: 357,050 FINLAND: 338,145POLAND: 312,683 ITALY: 301,227 UK: 244,046ROMANIA: 238,391GREECE: 131,957BULGARIA: 110,994 HUNGARY: 93,030PORTUGAL: 92,080ANDALUSIA: 87,268AUSTRIA: 83,858CZECH REPUBLIC: 78,864IRELAND: 70,282 LITHUANIA: 65,300 LATVIA: 64,589 SLOVAKIA: 49,016 ESTONIA: 45,125DENMARK: 43,093 HOLLAND: 41,526 BELGIUM: 30,528 SLOVENIA: 20,300 CYPRUS: 9,251 LUXEMBOURG: 2,586 MALTA: 316

POPULATION(IN MILLIONS)GERMANY: 82.5FRANCE: 64.5UNITED KINGDOM: 60.2ITALY: 59.4SPAIN: 46.7 POLAND: 38.6ROMANIA: 22.3THE NETHERLANDS: 16.3PORTUGAL: 11.3GREECE: 11.2 BELGIUM: 10.4HUNGARY: 10.1CZECH REPUBLIC: 10.2SWEDEN: 9.1ANDALUSIA: 8.3AUSTRIA: 8.2BULGARIA: 7.8SLOVAKIA: 5.4DENMARK: 5.4FINLAND: 5.2IRELAND: 4.3LITHUANIA: 3.5LATVIA: 2.3SLOVENIA: 2.0ESTONIA: 1.4CYPRUS: 0.7LUXEMBOURG: 0.5MALTA: 0.4

ANDALUSIA

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ANDALUSIAN SERVICE OF TELEASSISTANCE

LANDMARKS:

• 1992 IMSERSO-FEMP Agreement

• 1999 Junta de Andalusia Pilot Plan

• 2000 FASS Creation

• 2002 Andalusian Service of Teleassistance

• 2006 Second SAT Centre

• 2007 Law 39/2006 on Dependency

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Provisions

Direct action, mobilization of the necessary resources and

monitoring in situations of emergency. Notification to families.

Periodic contact with the users of the service, providing them with

trust, security and company.

Personal monitoring of each user, so as to guarantee a better

provision of the service.

Information about the provisions and services offered by the

Sistema Andaluz de Servicios Sociales (Andalusian Department of

Social Services).

Voluntary Social Work

Home Monitoring

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ACTIVE

AGEING

PIA Resolution

Individual Programme of

Care

SAT USERS

SAADSystem for

Autonomy and Careof Dependants

DISABILITY

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Evolution of SAT Users

Evolution of Users of the Andalusian Service of Teleassistance in Andalusia(projected until 31/12/2012)

230,275195,275

160,275

125,275

90,27165,26154,290

41,17431,09420,246

8,327

0

40,000

80,000

120,000

160,000

200,000

240,000

Año2002

Año2003

Año2004

Año2005

Año2006

Año2007

Año2008

Año2009

Año2010

Año2011

Año2012

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Users by gender

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Age of Users

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Age of Users

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SAT Phone calls in Andalusia in 2010 (September

2010)

Calls % Calls % Calls %

4,224,905 1001,016,913 24.1 3,207,992 75.9

INCOMING OUTGOING

TOTALCalls madeby users to

SAT

Calls madeby SAT to

users

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INCOMING CALLS BY TYPE

OUTGOING CALLS BY TYPE

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Cooperation with Other Organisations

EUROPEAN PROJECTS

CommonWell Independent

Integration ofSocial and Health Services

We Care

Social Networks

CVN

Florence

Soprano

Audio/Video Connection

Assistance with a Mobile Platform

Assisted Environments

T-CaresIntegrated in the

PEOPLE INTERREG-IVC Programme

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Cooperation with Other Organisations At national and regional level

Central Government

Universities

Other Bodies

Public and Private Companies

OtherResearch Centres

Local Government

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Transferability

INTERNET

WEB SITE

ANSWERS TO CITIZENSHIP AND INSTITUTIONS

BENCHMARKING OTHER MODELS OF TELEASSISTANCE

MEDIA

DISSEMINATION OF ANNUAL REPORT

UNIVERSITY COMMUNITY

MEETINGS WITH DIFFERENT BODIES

ADVERTISING

FOCUS GROUPS

PILOT PROGRAMMES

EXTERNAL INTERNAL

PROTOCOLS

MANUALS

REPORTS

PLANS ON HOW TO ACT

MULTIDISCIPLINARY TEAMS

TRAINING

INTRANET

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Quality Certifications

- ISO 9001 Quality Management Systems

- ISO 14001 Environmental Management

Systems

- UNE 158401 of Services for the

Promotion of Personal Autonomy.

Provision of the Teleassistance Service