09 classroom management

Classroom Classroom ManagementManagement

Performance ObjectivesPerformance Objectives

Identify the primary methods of preventing Identify the primary methods of preventing disruptiondisruption

Describe 3 categories of student disruptionDescribe 3 categories of student disruption Describe 3 major effects disruption has on Describe 3 major effects disruption has on

the instructorthe instructor Identify 5 options for instructor responseIdentify 5 options for instructor response

At the end of this session, you will be able to...

How Can Trainers/Facilitators How Can Trainers/Facilitators Prevent Disruption?Prevent Disruption?

Prevention of Disruption: Application Prevention of Disruption: Application of Adult Learning Theoryof Adult Learning Theory

If we expect adults to act like adults, we If we expect adults to act like adults, we cannot treat them as childrencannot treat them as children

Even when adults act like children, we Even when adults act like children, we must respond to them as adultsmust respond to them as adults

Two possible causes of disruption:Two possible causes of disruption:Tone of the training programTone of the training programDemeanor of the instructorDemeanor of the instructor

Failure to practice adult learning Failure to practice adult learning theorytheory

Failure to listen activelyFailure to listen actively

Prevention Before the EventPrevention Before the Event

PreparationPreparationAll materials present and readyAll materials present and readyAll equipment set up and workingAll equipment set up and workingVisual aids relevant, readable and Visual aids relevant, readable and

supportive supportive Instructor thoroughly familiar with the Instructor thoroughly familiar with the

material and prepared to facilitatematerial and prepared to facilitate

More About Preparation More About Preparation Because Preparation is Very Because Preparation is Very

Important!!!Important!!!

Assure materials are pertinent Assure materials are pertinent and and neededneeded

Know your group.Know your group.

Pre-Event Prevention Pre-Event Prevention

Greeting participantsGreeting participantsGreet arriving participants Greet arriving participants

individuallyindividuallyNotice body language/toneNotice body language/tone

How to Make Participants How to Make Participants AngryAngry

Offend their valuesOffend their valuesCriticize widely held valuesCriticize widely held valuesUse slang, explicatives, etc.Use slang, explicatives, etc.

Reduce their freedomReduce their freedomGroup separately from friends Group separately from friends afterafter

already seatedalready seatedDon’t allow breaksDon’t allow breaks

No

Training

More Suggestions to Make ‘em More Suggestions to Make ‘em MadMad

Violate expectationsViolate expectationsStart late and keep them overtimeStart late and keep them overtimeAsk for their input and expectations, Ask for their input and expectations,

and then ignore themand then ignore themDon’t have coffee availableDon’t have coffee available

Tell them they are Tell them they are wrongwrongNothing will kill participation quickerNothing will kill participation quicker

Prevention in the ClassroomPrevention in the Classroom

Personalize the sessionPersonalize the sessionAsk for their input and act on itAsk for their input and act on itAppoint participant leadersAppoint participant leaders

Personalize your presencePersonalize your presenceSelf-shareSelf-shareProspect relationships and ally Prospect relationships and ally

relationshipsrelationships

Prevention in the Classroom Prevention in the Classroom cont.cont.

Purge angerPurge angerSympathetic Sympathetic

statementstatementHumorous statementHumorous statement

Prevention in the Classroom Prevention in the Classroom cont.cont.

Bridge buildingBridge building On breakOn break Table itTable it

RewardsRewards

Food Time Tokens of attendance

Categories of DisruptionCategories of Disruption

WithdrawalWithdrawalPassivePassiveAggressiveAggressive

DiversionDiversionAttackAttack

What effect would these have on the What effect would these have on the trainer?trainer?

Facilitator Needs/ Effects of Facilitator Needs/ Effects of DisruptionDisruption

EffectiveEffective In controlIn control LikedLiked

Withdrawal:Withdrawal: Diversion:Diversion: Attack: Attack:

Trainer Needs: to be... Disruption “self-talk”

Impact of Negative Self-Talk• Increased nervousness/self-consciousness

• Reduced self-confidence/concentration

• Decreased effectiveness

“I’m not effective”

“I’m not in control”

“They don’t like me”

• Depression

Physics Applied to Classroom Physics Applied to Classroom DynamicsDynamics

““For every action For every action there is an equal there is an equal and opposite and opposite reaction.”reaction.”

The more pressure I exert on disrupters, the more they resist

Options for Responding to Options for Responding to DisruptionDisruption

AvoidanceAvoidanceAcceptanceAcceptanceAdaptationAdaptationAdamancy (standing fast)Adamancy (standing fast)Counter-attack (pushing Counter-attack (pushing

back)back)

Risk

Low

High

Working with Challenging Working with Challenging Participants Participants

Exercise InstructionsExercise Instructions Participants:Participants:

Turn over the cards and read your roleTurn over the cards and read your roleDiscuss in your roles: If you were going Discuss in your roles: If you were going

to a desert island, what are the three to a desert island, what are the three items that your group would need to items that your group would need to take?take?

Observers:Observers: decide which participant is playing each decide which participant is playing each

role role

Working With Working With Challenging ParticipantsChallenging Participants

DominatorDominatorBlockerBlockerInformation Information

SeekerSeeker

GatekeeperGatekeeperEncouragerEncouragerInformation Information

Giver Giver SummarizerSummarizer

SummarySummary

Pre-class and during class preventionPre-class and during class prevention Categories of student disruptionCategories of student disruption Major effects disruption has on the instructorMajor effects disruption has on the instructor Options for instructor responseOptions for instructor response

We discussed...

Application Application

Volunteers who will give a very Volunteers who will give a very informal talk (hobbies, family, informal talk (hobbies, family, vacation, etc.).vacation, etc.).

One or two participants will be One or two participants will be assigned to discreetly disrupt the assigned to discreetly disrupt the class.class.

You will apply proper classroom You will apply proper classroom management techniques.management techniques.

HAVE FUN WHILE LEARNING!HAVE FUN WHILE LEARNING!

ApplicationApplication

It’s after lunch and no one in It’s after lunch and no one in the group is talking. What do the group is talking. What do

you do?you do?

ApplicationApplication

Someone’s pet topic came up Someone’s pet topic came up and the group has lost sight and the group has lost sight of the topic being discussed.of the topic being discussed.

ApplicationApplication

You check your equipment You check your equipment just before a session and just before a session and

discover the projector is not discover the projector is not working?working?

ApplicationApplication

You summarize a discussion You summarize a discussion and the group refuses to and the group refuses to accept your conclusion.accept your conclusion.

ApplicationApplication

A participant is in error in what A participant is in error in what he/she says, but other group he/she says, but other group

members--out of respect—refuse members--out of respect—refuse to correct or disagree.to correct or disagree.

ApplicationApplication

Participants start a side Participants start a side conversation.conversation.

ApplicationApplication

Two participants argue Two participants argue heatedly with one another.heatedly with one another.