06 SAP ECM Strategy

7/28/2019 06 SAP ECM Strategy

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Enterprise Content

Management (ECM) An Overview ofSAP Solutions


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What is SAPs offering for ECM today ?

Summary

What is Enterprise Content Management ?

What is SAPs strategy for ECM ?


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Summary




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SAP AG 2005, SAP TechEd 05 /UP 105, JrgWolf, Debbie Adams / 4

What is ECM ? Depends on who you ask

What is ECM ?

Depends on who you ask !


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Gartner: The Core Components of ECM

Document management for check-in/check-out, version control,security and library services for business documents

Web content management for automating the webmaster bottleneck,

managing dynamic content and content authoring

Records management for legal or regulatory purposes, long-term

archiving, and automation of retention and compliance policies

Document capture and document imaging for capturing andmanaging paper documents

Document-centric collaboration for document sharing and

supporting project teams

Workflow for supporting business processes and routing content,

assigning work tasks and states, and creating audit trails

Source: Gartner, Magic Quadrant ECM, 2004


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AMR: Key ECM related Business Mandates

Meeting compliance mandatesIncluding Sarbanes-Oxley Act (SOX), Department of Defense regulations, the Health InsurancePortability and Accountabili ty Act (HIPAA), and emerging green laws like Restr ict ion of HazardousSubstances (RoHS) and Waste Electr ical and Electronic Equipment (WEEE)

Improving market agili tyCapturing, distributing, sharing, and synchronizing information; most often product information,more readily and effectively with suppliers, business partners, and customers

Support ing Product Lifecycle Management (PLM)Support ing the needs of research, engineering, and development organizations that mustcollaborate on a wide range of structured and rich information assets

Advertising, marketing, and promotionProviding high quality, branded information to customers through various media and saleschannels

Customer supportOffering responsive systems for customer service and self-service initiatives, ensuring the qualityof information presented to customers, and relaying information quickly to engineering and

development organizations

Information worker productivity and knowledge managementHelping alleviate employee ineffic iency and a variety of urgent issues, including impendingdeparture of retiring employees

Source: The New Enterprise Content Management Imperative: Advancing Your Top Six Business Initiatives,AMR 2005


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Bottom Line

Enterprise Content Management is about

People

Authors, Readers, Approvers

Authorizations & access Document-centric collaboration

Information

Documents & content

Metadata & attributes

Consolidation & harmonization

Processes

Workflows Retention rules

Document li fecycle


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Summary




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From Infrastructure to Applistructure:Business Process Platform

Empowerment/

Real-Time Visibility

+Differentiation/

Business Innovation

+

Productivity/

Business Integrity

=

Competitive

Advantage

SAP NetWeaver

Business Process Platform

Analytics

SAP Composite Applications

Partner Composite Applications

EnterpriseServices


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Empowerment/


+Differentiation/

Business Innovation

+

Productivity/

Business Integrity

=

Competitive

Advantage

ECM capabilities:

Integral part of SAP NetWeaver

and Business Process Platform

Analytics




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SAPs ECM Strategy in a Nutshell IT Perspective

Business Applications & ProcessesEfficiency &Execution

Information &InnovationEnterprise Content

Integrate ECM technology into business applications and processes SAPs ECM technology is t ightly integrated into standard and customized

business applications and processes

SAP uses an extensive partner ecosystem to complement i ts own technology tocreate complete solutions

Merge them !


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Specialized & advanced

VERTICAL approach

Broad & simple

HORIZONTAL approach

SAPs ECM Strategy in a Nutshell User Perspective

Endusers / ConsumersInformation from various sources

Keep it simple and intuitive

Often need for document centriccollaboration

Professional Users

Tied to specific business tasks(e.g. CAD construct ing)

Professional authoring tools

Need for robust documentlifecycle


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SAPs ECM Strategy in a Nutshell User Perspective

SAP provides ECM technology for horizontal and vertical applications

Horizontal applications

Empower knowledge workers, improve productivity and foster innovation Leverage the Knowledge Management and Collaboration capabilities of SAP NetWeaver

Vertical applications

Address dedicated industry specif ic or cross industry business processes

Leverage technology including mySAP PLM DMS and Records Management

Specialized & advanced

VERTICAL approach

Broad & simple

HORIZONTAL approach


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Example:Integration of EP, KMC, DMS and Records Mgmt.

SAP Enterprise PortalSAP Enterprise PortalKnowledge Management /

Collaboration

Knowledge Management /

Collaboration

Professional

Users

Endusers /

Consumers

SAP Document

Management

System (DMS)

SAP Document

Management

System (DMS)

SAP

Records

Management

SAPRecords

Management


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Summary




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SAP NetWeaver Knowledge Management

Knowledge Mgmt. provides

Centralized access toheterogeneous documentrepositories

A repository for storing

documents related to portaland everyday work

Consistent Look & Feel

Full-text search capabil ities

Document centric services

Knowledge Management is

Delivered via SAP NetWeaverPortal

Tightly integrated with SAPNetWeaver Collaboration toenable document-centriccollaboration scenarios


provides a unifying layer for heterogeneous

document repository landscapes




Various repositories do exist and it is

impossible to centralize all unstructured

information within one repository


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Knowledge Mgmt. provides

Centralized access toheterogeneous documentrepositories

A repository for storing

documents related to portaland everyday work

Consistent Look & Feel

Full-text search capabil ities

Document centric services

Knowledge Management is

Delivered via SAP NetWeaverPortal

Tightly integrated with SAPNetWeaver Collaboration toenable document-centriccollaboration scenarios







SAP delivers its own repository andready-to-use connectors to various others !

Customers can develop their own connectors !

Partners can certify their connectors !

SAP delivers its own repository and

ready-to-use connectors to various others !

Customers can develop their own connectors !

Partners can certify their connectors !


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Taxonomies (virtual

hierarchies) across

distributed repositories

Taxonomies (virtual

hierarchies) across


Unified search across

repositories

Unified search across

repositories

Documents from

distributed repositor ies

Documents f rom


Unified services (depending on

user context and authorizations)

Unified services (depending on

user context and authorizations)

SAP NetWeaver Knowledge Management is delivered via the SAP NetWeaver Portal


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mySAP PLM DMS

mySAP PLM DocumentManagement (DMS) enablesusers to work on technicaldocuments over the entireproduct life-cycle

Comprehensive solution fortechnical documents: versionsand structures, approval- and

change management

Process integration: objectlinks to other business

objects, e.g. productstructures or projects

Open interfaces to CAD

applications and MS Office


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Horizontal:SAP NetWeaver

Knowledge Management

(KM)

Cross-repository access forendusers and consumers

Integral part of

SAP NetWeaver Portal

Vertical:

mySAP PLM Document

Management System

(DMS)

Provides in-depth

functionality and integration

for R&D and logist ics

Integral part of SAP R/3

SAP NetWeaver Portal /

Knowledge Management

Document

Management

System

ECM Capabilities taylored to Different User Needs:Integration of KM and DMS

DMSConnect

orforKM

CAD

SystemCAD Integration


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SAP NetWeaver Collaboration

SAP Netweaver Collaborationprovides support for virtualteams in their daily work

Meet in virtual rooms to jointlywork on common goals

Lean real-time collaborationcapabilities

Integration of ALL existing portaliViews into collaboration scenariospossible including all content fromKnowledge Management


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mySAP PLM cFolders

cFolders enables users to work ondesign and development projects invirtual teams with external business

partners

Direct integration into mySAP PLM& mySAP SRM (Strategic Sourcing)

Integrated visualization tool for2D/3D viewing of CAD objects

Sophisticated status managementand authorization concept


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Why horizontal and vertical tools makes sense

Steering Committee ismaking decisions of general principle

working with off ice documents (pdf, ppt )

using SAP NetWeaver Collaboration Room

with access to cFolders through KM

Engineering is

creating concepts and designs

working with Office Documents, drawings,

BOM, CAD models

using CAD, DMS & mySAP PLM cFolders

Engineering partner is

particularizing designs or designingmodules

working with Office Documents, drawings,BOM, CAD models

Engineering partner is usingmySAP PLM cFolders

CAD

CAD

Integration

IntegrationKM

SAP NetWeaver Collaboration

R/3DMS, material, BOM

cFolders

Integration

SAP20


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Slide 23

SAP20 Shortend025196; 19-08-2005


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SAP Records Management

SAP Records Management replacespaper files with digital files (records)

A record provides a structured accessto all information objects that belongtogether in a distinct business process.Examples:

Personnel record

Bid invitation record

SAP Records Management bringstogether document management,workflow and functional integration withbusiness objects

Records may include any kind ofinformation object (see next slide)


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SAP Records Management

Transactions

Web content

Material

Bill

Master data

Customer

Business objects

Notes

Scanneddocuments

Documents

(Desktop / DMS)

Reports

Archived documentse.g. outgoing documents

Process

Information

Information and transactional

data is bundled

in electronic records

Fax und E-Mail


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Business Department

We need to supplement

the companies core

processes with our

own departmental

procedures.

Central IT

We need to createflexible, robust and

highly scalable

standardized processes

Individual

I want to delegate

some of my tasksto colleagues, and

track their progress.

Workflow for ECM Different Flavors are Needed


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Business Department

We need to supplement

the companies core

processes with our

own departmental

procedures.

Central IT

We need to createflexible, robust and

highly scalable

standardized processes

Individual

I want to delegate

some of my tasksto colleagues, and

track their progress.

Workflow in ECM Different Flavors are Needed

SAP NetWeaverTM

Guided Procedures

Collaboration Room

Unbounded Processes

Embedded Processes

SAP NetWeaverTM

Programmed Processes

Collaboration Tasks

SAP NetWeaverTM


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Summary



From Infrastructure to Applistructure:


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Empowerment/


+

Differentiation/

Business Innovation

+

Productivity/

Business Integrity

=

CompetitiveAdvantage

ECM capabilities:

Integral part of SAP NetWeaver

and Business Process Platform

Analytics



S SAP B i P B d A h t ECM


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Summary: SAPs Business Process Based Approach to ECM

SAP strategy is to optimize business processes through solutions thatinclude ECM technology

SAP tightly integrates ECM technology into standard and customized

business processes

SAP uses an extensive partner ecosystem to complement its owntechnology to create complete solutions

SAP provides ECM technology for both horizontal and vertical

applications

Horizontal applications

Empower knowledge workers, improve productivity and foster innovation

Leverage the Knowledge Management and Collaboration capabili ties of SAP

NetWeaver

Vertical applications

Address dedicated industry specific or cross industry business processes

Leverage technology including mySAP PLM DMS and Records Management

H A li ti C M k U f It


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How Applications Can Make Use of It

SAP

Records

Management

SAP

Records

Management

SAP

DMS

SAP

DMS

SAP Enterprise Portal /Knowledge Management /

Collaboration

SAP Enterprise Portal /Knowledge Management /

Collaboration

Analytics

Composites

Legacy /

3rd PartyPartner

SAP technical document infrastructure

Business Applications

can make use of

SAPs Enterprise Content

Management capabilities

and leverage

SAPs technicalinfrastructure

as well as

partner and legacy

systems