€¦ · Web viewThe issues covered include, lean/six sigma, ... Objective: Spreading the word about your business without spending the earth. Suitable for: Shop Owners, ...

1. Introduction to Supervisory Skills This stand-alone 1 day taster programme introduces key non-technical skills required of today’s first line managers and supervisors and is suitable for new appointments, those with potential to manage or supervise a team or managers and supervisors with no formal training.

2. The Developing Manager This 1 day programme introduces the key non-technical skills and behaviours required for those who currently have or may aspire to a middle management role where they manage other managers or supervisors or have enhanced line management responsibilities.

3. The Mary Portas Guide to Successful Retailing This inspirational programme is aimed at shop owners, managers and those looking to open their own outlet and is designed to guide, inspire and motivate. Delivered as 7 Master Classes these insightful and innovative workshops cover all aspects of running a successful Retail Outlet

4. Open Lean Awareness – what Lean is and how it works This one day course will give you a better understanding of what Lean is, where it came from and how it can help your organisation get ahead of the competition. You will play a role in a fun simulation that will drive home the principles of Lean. You will have a chance to work with colleagues and people from other organisations, to explore whether or not Lean could work for you.

5. Process Improvement for Managers This four day programme (a stand-alone module from the Scotland Food Fellowship) provides insight into the process issues facing today’s UK companies, providing the necessary tools and techniques to improve efficiency and performance. The issues covered include, lean/six sigma, change management, process mapping and measurement.

E- Bulletin February 2011

The Scotland Food & Drink Skills Academy, working in partnership with key industry stakeholders and providers has arranged for a select number of training courses and programmes to be pre approved by Skills Development Scotland in order to make it easier for you to access funding through the Flexible Training Opportunities programme.

The following courses have been pre selected because they are specifically aimed at helping small businesses like yours become more efficient, productive and profitable.

Under 150 Employees? You could save 50% on your Training costs now! costNow!

6. Customer Profiling and Relationship Building for Managers This four day programme provides insight into the marketing issues facing today’s UK retailers, covering issues such as customer service, relationship building & customer profiling, CRM systems development and process improvements regarding marketing practices.

7. Skills for Business Leadership Business leadership is one of the most critical factors in the success of any team or organisation. This one day programme develops real concrete behavioural approaches that advance goals into action, strengthen leadership effectiveness and maximise organisational results. It draws on some of the most recent research about effective leadership practices and focuses on the practical application of leadership capability, behaviours and values. This is a highly interactive, practice-driven workshop incorporating role-plays and small group interactions to help you develop your leadership capability.

8. Coaching Coaching is the most effective technique a manager can employ to enhance individual and team performance. This 2.5 day course is specifically designed to train business directors and front-line managers on how to coach their direct reports and teams to high levels of performance to achieve critical business objectives. During our practical hands-on workshops, every participant will be guided through a proven process to develop a customised coaching plan for each individual on their team

For more information on each of the pre approved courses listed above, simply scroll down to the relevant page on this bulletin. If you would then like to book a course or if there is something else you would like to know, click on the link on each page to “Ask Morag” at the Scotland Food & Drink Skills Academy, fill in the form with your request and we’ll do the rest.

How it works:

Flexible Training Opportunities gives businesses with under 150 employees the opportunity to apply for up to £5000 towards employee training costs.

Funding is available for up to 10 employees per business and the money is not a loan so there’s no need to pay it back.

SDS will refund 50% of the cost. It’s flexible, so 10 employees can do one course each or one employee can do 10 courses with any combination in between.

So – businesses like yours can double their training investment. Or it might help you introduce some much needed skills training when you thought it wouldn’t be possible.

However, you must register before the 31st March and complete the training by 30th June 2011.

Funding is available for hundreds of courses in addition to those described in this e-bulletin. If you have a training need (excluding regulatory training) and you have no more than 150 employees, you can also contact the Academy through “Ask Morag” We will help you find the training you need and help you with the application process.

Scottish Manufacturing Advisory Service

http://www.sfd-skillsacademy.co.uk/Contact/AskMorag.aspx


1. Introduction to Supervisory Skills

Objective: To introduce key management techniques required of first line managers and supervisors

Suitable for: Current and potential first line supervisors

Session Content and PurposeIntroduction Agree objectives of the dayThe role of the first line supervisor Establish how a supervisor’s role differs from a

frontline roleSelf-Awareness How we impact on othersCommunicating and Influencing Effective communication in the work place .

Influencing styles – what to use and whenTeams Team roles responsibilities and accountabilityLeadership The leadership toolkit. How different leadership

styles can be effectiveDelegation Delegation or abdication?Motivation The use of motivation techniques as an effective

management toolAction Planning Put some practical steps in place to assist

participants in addressing individual development needs re supervisory skills. Complete a simple learning log.

Close

Course Duration 1 Day

Course Costs £200 per person (50% funding available)

Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties

Booking Information To book your place or for further information please click on this link to Ask Morag, provide your Contact Details and Course Name and we will do the rest!

*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011


2. The Developing Manager

Objective: To introduce the key management and inter-personal skills required of people who are responsible for achieving results through other people.

Suitable for: Current and potential middle managers

Session Content and PurposeIntroduction Agree objectives of the day are agreedThe role of the middle manager Identify and explore the skills needed for first

line managersSelf – Awareness How we impact on othersInfluencing Others Different influencing styles – what to use and

whenStrategic and Organisational awareness The need for middle managers to consider

events outside own immediate area when making decisions

Leadership Look at different leadership approachesThe right use of power Identify sources of organisation power and

examine its use, misuse and neglectCoaching and mentoring Understanding coachingManaging performance Focus on appraisal skills and preparation , the

cost of not managing performanceManaging Change Look at the key role of middle managers in

understanding and facilitating changeAction Planning Put some practical steps in place to assist

participants in addressing individual development needs as a middle manager. Individual work, plus discussion.

Close







3.1 Mary Portas: My Shop My Future

Objective: Building, mobilising and maintaining a vision for your business

Suitable for: Shop Owners, Managers and those looking to open their own outlet






Session Content and PurposeIntroductionBranding Learning how to create a brand that articulates

what you stand forCustomers Finding out how to target and appeal to

customersOffer Setting out who you are, what you offer and

what differentiates you from the competitionClose


3.2 Mary Portas: Retail Finance and Business Planning

Objective: Understanding the key factors driving your business and profit


Session Content and PurposeIntroductionTrack How well you are doing at all timesKeep a Grip On the most important thing – CashKnow what to do When things don’t go to planMake Informed Decisions And plan for the futureClose







3.3 Mary Portas: Buying for your customer

Objective: Buying the products that will attract customers and deliver profit


Session Content and PurposeIntroductionWho Are you buying for?What You are going to buyHow To buy profitablyClose







3.4 Mary Portas: Selling and service skills

Objective: Providing an Excellent shopper service experience


Session Content and PurposeIntroductionSell And serve more effectivelyMaster The different selling styles and skillsMaintain Selling momentumClose







3.5 Mary Portas: Creating desire

Objective: Using visual merchandising to create that “WOW” factor


Session Content and PurposeIntroductionUnderstand What visual merchandising is and how best to

use itUse A range of techniques to attract attentionDecide What to merchandise, where and whenCreate A real “WOW” factor for your businessClose







3.6 Mary Portas: Marketing for more customers

Objective: Spreading the word about your business without spending the earth


Session Content and PurposeIntroductionUnderstand What marketing isWork Out What you want to achieveRealise How to achieve itEstablish When to do itKnow When it has workedClose







3.7 Mary Portas: You and your team

Objective: Taking you and your team to new heights


Session Content and PurposeIntroductionUnderstand The new retail landscape and how it will impact

on small retailersPlay to your strengths And empower your team to fulfil your visionUse skills And strategies to recruit and retain for successDevelop Your team performance through trainingLead EffectivelyClose







4 Open Lean Awareness: What Lean is and how it works

Objective: This course is designed to help you decide if Lean is right for you.

Suitable for: Senior Managers interested in delivering major performance improvements

Session Content and PurposeIntroduction:Where Lean comes from and what it is.

Sharing the origins and principles of Lean to give a basic understanding to all participants.

Interactive Lean simulation To demonstrate the Lean Principles and scale of benefits possible in an unforgettable way.

What it takes to make Lean work. Presentation/discussion on what it takes at the senior level to make it work in a sustainable way

Examples of the benefits from introducing Lean. Examples in the food and drink industry in Scotland to show what can be achieved.

Workshop to explore the obstacles to Lean and how to overcome these obstacles

Work in small sub groups to imagine what could go wrong and what kind of things would have to be done to clear the way for implementation.

Workshop on the type and scale of benefits Work in small sub groups to imagine where you could apply Lean and the scale of the benefits you could expect to see.

Next steps Think about what you will take back to your organisation.

Close







5 Process Improvement for Managers

Objective: To provide an understanding of the key principles, tools and techniques of Lean and Six Sigma as well as the benefits of each in a variety of organisational situations when utilised to deliver operational improvement and enable the management of change effectively

Suitable for: Businesses who want to gain a clear understanding of process improvement practice and its value to the business.

Course Duration 3 Days




Session Content and PurposeIntroduction Insight into the process issues facing today’s UK

companies, providing the necessary tools and techniques to improve efficiency and performance.

Lean Management Assessing the impact of lean managementChange Management Understanding change managementProcess Measurement The role of mapping and measurement in the

contemporary workplace; Interpreting market operations and changes; Organisational structures; costs and cycle time analysis discussed and applied

Organisational Streamlining Discussing customer relationship management; organisational streamlining and linking to lean management concepts.

Six Sigma and operational management Introduce six sigma and other tools and techniques; Apply concepts to improve operational improvement.

Problem Solving Understand problem solving; Debating positions and perspectives; Presenting new ideas and initiatives

Close This tutor led course includes live business cases, discussion sessions, guest lectures and the opportunity to access valuable learning resources. The tutor will keep in contact with participants via e-mail for a period of six months afterwards



6 Customer Profiling and Relationship Building for Managers

Objective: Identify and assess the significance of key features of customer profiling and relationship building. Plan and evaluate customer centric marketing and critically discuss its implication for customer acquisition and retention;

Suitable for: Retailers who want to gain a clear understanding of contemporary marketing practices in understanding the customer and its value to business

Session Content and PurposeIntroduction Provides an insight into the marketing issues

facing today’s UK retailers, covering issues such as customer service, relationship building & customer profiling, CRM systems development and process improvements regarding marketing practices.

Customer LoyaltyCustomer building and customer profilingAdding value and creativityUse of technologyCommunications and serviceCustomer researchClose This tutor led course includes live business

cases, discussion sessions, guest lectures and the opportunity to access valuable learning resources. The tutor will keep in contact with participants via e-mail for a period of six months afterwards

Course Duration 4 Days






7 Skills for Business Leadership

Objective: Business leadership is one of the most critical factors in the success of any team or organisation. This one day programme develops real concrete behavioural approaches that advance goals into action, strengthen leadership effectiveness and maximise organisational results. It draws on some of the most recent research about effective leadership practices and focuses on the practical application of leadership capability, behaviours and values. This is a highly interactive, practice-driven workshop incorporating role-plays and small group interactions to help you develop your leadership capability.

Suitable for: This development programme is designed for department heads, experienced team leaders and supervisors.





Session Content and Purpose1. Personality Type

(MBTI) WorkshopUndertake an exploration of the Group dynamics– this is a logical level approach to communication and the behaviour creation processes.Exploration of the output from the Myers Briggs Type Indicator questionnaires – The MBTI questionnaire outputs are discussed to provide understanding of the group current and projected dynamics.Team discussion to disclose, explore and provide insight into the different personality types.Understanding the effects of type in a group situation and provide insight into how the team can achieve high performance.

2. The Group Lens – Team Profile & Dominance

Type and change exercise.Understanding how different quadrant groupings on the team lens prefer to respond to change.

3. Group Reflection MBTI standard team exercise, reflecting upon which areas the individuals / group does well and which areas they may not do so well.

4. Individual Exercise An exercise in which participants look at their own individual areas of strengths and share these with the group.

5. Values Exercise Values elicitation process and exercises.


*To take advantage of available funding this Course must be signed up for by 31 st March 2011 and training must be completed by 30th June 2011

8 CoachingObjective: Coaching is the most effective technique a manager can employ to enhance individual and team

performance. This course is specifically designed to train managers on how to coach their direct reports and teams to high levels of performance to achieve critical business objectives.

Suitable for: Directors, managers and supervisors who want to improve the performance of their direct reports to achieve business objectives.

Session Content and Purpose

Introduction to Coaching This session defines coaching and describes a basic coaching model. It also explains the key differences between coaching and mentoring.

Workplace Coaching

This session focuses on developing coaching skills and helps candidates to adopt a ‘coaching management style’ in the workplace.

Understand what workplace coaching is Use the GROW Coaching Model Develop your core coaching skills Coaching Practice Create a coaching action plan

Providing Feedback Give and receive feedback effectively as a coach. Develop and practice feedback skills and techniques.

Developing Others Understanding and using different approaches to developing others.

Transactional Analysis An introduction to Transactional Analysis which provides a way of understanding behaviour and improving communication.

Virtual Sessions Two, 90-minute follow-up calls for all participants chaired by the Coach to discuss their progress, share ideas and resolve any issues.

Coaching Action PlanParticipants maintain a coaching logbook over a 1-month period recording their coaching experiences. They meet with an external coach to review their progress and explore their issues.

Course Duration: 2 ½ Days

Course Costs: £500 (50% funding available)

Venue and Dates: 21-22 March 2011 Edinburgh 11-12 April 2011 Glasgow16-17 May 2011 Aberdeen 6-7 June 2011 Inverness14-15 June 2011 Ayr

Booking Information: To book your place or for further information please click on this link to Ask Morag, provide your Contact Details and Course Name and we will do the rest!



€¦ · Web viewThe issues covered include, lean/six sigma, ... Objective: Spreading the word about your business without spending the earth. Suitable for: Shop Owners, ...

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