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1. #scss2012 2012.7.27
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4. nnoott ssiilleenntt bbuutt iinnvviissiibbllee
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9. 100 VIP
10. 1. 90 2. VOC 3.
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14. @Zappos_Service 500 @comcastcares @JetBlue @SBCare
@nissenCS @askul_cr Windows @MSHelpsJP NHN @naver_jp LINE
@cybozu
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19. URL
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21. VOC
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23. http://marketingis.jp/archives/2590
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27. Love/Hate
28. Love/Hate
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31. 100
32. 800
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36. 10
37. 10 1 2
38. 10@smashmedia 137
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44. FAQ !! FAQ !!
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47. 2 OK
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51. KPI KPIROI KPIROI ROI KPI
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54. thank you! [email protected] http://smashmedia.jp/blog/
@smashmedia http://www.facebook.com/kounotakeshi OK