© Prentice Hall, 2003 Business Communication TodayChapter 2 - 1 Communicating in Teams and Mastering Listening and Nonverbal Communication Skills.

© Prentice Hall, 2003 Business Communication Today Chapter 2 - 1

Communicating in Communicating in Teams and Mastering Teams and Mastering

Listening and Listening and Nonverbal Nonverbal

Communication SkillsCommunication Skills


Types of Workplace Types of Workplace TeamsTeams

• Problem solving

• Taskforces

• Committees

• Virtual teams


Overview of TeamsOverview of Teams

Advantages

•Information & knowledge

•Diversity of views

•Acceptance of solutions

•Performance

Disadvantages

•Groupthink

•Hidden agendas

•Free riders

•High costs


Overview of TeamsOverview of Teams

• Advantages– information and

knowledge

– Diversity of views

– Acceptance of solutions

– Performance

• Disadvantages– Groupthink

– Hidden agendas

– Free riders

– High costs


Group DynamicsGroup Dynamics

• Team roles

• Group norms

• Team identity


Roles People Play in Roles People Play in GroupsGroups

• Self-oriented

• Team-maintenance

• Task-facilitating


Team Decision MakingTeam Decision Making

• Orientation

• Conflict

• Brainstorming

• Emergence

• Reinforcement


Effective TeamsEffective Teams

• Have a clear sense of purpose

• Communicate openly and honestly

• Reach decisions by consensus

• Think creatively

• Remain focused

• Resolve conflict effectively


Conflict in TeamsConflict in Teams

• Scarce resources

• Task responsibilities

• Poor communication

• Attitudes and values

• Power struggles

• Conflicting goals


Resolving ConflictResolving Conflict

• Proaction

• Communication

• Openness

• Research

• Flexibility

• Fair play

• Alliance


Overcoming ResistanceOvercoming Resistance

• Express understanding

• Raise awareness

• Evaluate objections

• Withhold arguments


Collaborative WritingCollaborative Writing

• Team members

• Strong leadership

• Cooperation

• Clear goals

• Solid commitment

• Clear responsibility

• Prompt action

• Compatible

technology

• Applied technology


Critiquing WritingCritiquing Writing

• Are the instructions clear?

• Does the document accomplish its

purpose?

• Is the factual material correct?

• Is the language unambiguous?


Productive MeetingsProductive Meetings

• Decide on the purpose

• Select participants

• Choose the location

• Set and follow an agenda


Effective MeetingsEffective Meetings

• Stay on track

• Follow parliamentary procedure

• Encourage participation

• Close effectively

• Follow up


Three Types of ListeningThree Types of Listening

• Content listening

• Critical listening

• Empathetic listening


The Listening ProcessThe Listening Process

• Receiving

• Interpreting

• Remembering

• Evaluating

• Responding


Barriers to ListeningBarriers to Listening

• Prejudgment

• Self-centeredness

• Selective listening


Nonverbal Nonverbal CommunicationCommunication

• Honesty

• Reliability

• Efficiency


Types of Nonverbal Types of Nonverbal CommunicationCommunication

• Facial expressions

• Gestures and posture

• Vocal characteristics

• Personal appearance

• Touching behavior

• Use of time and space


Maximizing Nonverbal Maximizing Nonverbal Communication SkillsCommunication Skills

• Smile genuinely

• Be aware of false cues

• Keep appropriate distance

• Use touch carefully

• Respect status

• Shake hands appropriately

© Prentice Hall, 2003 Business Communication TodayChapter 2 - 1 Communicating in Teams and Mastering Listening and Nonverbal Communication Skills.

Documents

instructions clear

mastering listening

honestlyreach decisions

language unambiguous

factual material