SEMINAR PENGURUSAN ASET SEKTOR AWAM 2016 Delivering improvement, creating value 1 - Pengurusan Prestasi Kontrak Konsesi Pengurusan & Penyenggaraan Bangunan Gunasama Kerajaan Persekutuan (Zon Selatan dan Zon Sarawak) Fauzi Che Mohamad Ambang Wira Sdn Bhd 12.10.2016
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
SEMINAR PENGURUSAN ASET SEKTOR AWAM 2016
Delivering improvement, creating value
1
- Pengurusan Prestasi Kontrak Konsesi Pengurusan & Penyenggaraan Bangunan Gunasama KerajaanPersekutuan (Zon Selatan dan Zon Sarawak)
Fauzi Che MohamadAmbang Wira Sdn Bhd 12.10.2016
Pengenalan Kontrak Konsesi
2
Privatisation Agreement In Respect of Building Maintenance Support Services for
Government Buildings (Southern Zone and Sarawak Zone)
Government’s
RepresentativeKetua Setiausaha, Kementerian Kerja Raya Malaysia
3.1.1 The Concession Company (CC) shall throughout the Concession Period, provide the Servicesto all Contract Buildings under this Agreement in accordance with the Master Agreed Procedures (MAP) and shall comply with the Technical Requirement and Performance Indicators (TRPI).
MAP
MAP (Sample)
4
TRPI (Sample)
5
Model for Continuous Improvement
PLAN - Establish the Objectives
and Processes
Manpower Planning – Nos,
Competencies, Attitude
Infrastructure Planning - tools,
equipment, technology
ISO9001:2008 – Quality Manual,
Quality Procedures & SOPs
Establish output expectation –
Individual KPIs
ACT - Maintain and Improve
Effectiveness
Document the results, analyze, identify
root-cause, remedial action
Monthly Report (to KKR)
Regional Meeting – 3M
‘Mesyuarat Pemantauan Penswastaan
(KKR) – 4M’
DO - Implement the Plan, Execute
the Process, Make the Product
(Service Delivery)
Implementation and Operate
Maintenance activities
CHECK - Monitor and Review the
Actual Result
ISO9001:2008, Quality Objectives – 1M
ISO9001:2008, Audit (Internal (1Y),
External (1Y))
ISO9001:2008, Customer Satisfaction
Survey (CSS) – 6M
Kajian Kepuasan Pelanggan (KKR) –
6M
Quality Procedure, Morning Briefing –
Daily
Quality Procedure, Vendor Performance Mgt – 1Y
Lawatan Pemantauan - Laporan
Ketidakakuran, LKA (KKR) – 3M6
Contract: Scope of
Services
Services
Level
Output: Contract
Compliance
Customer
Satisfaction
PLAN
- Work Processes, ISO9001:2008, Quality Procedures & SOPs
• Establish ‘Quality Procedures and Standard Operating Procedure (SOP)’ related to our activities, in
line with Contract requirements and specifications: