© Pearson Education Limited 201511-1 Chapter 11 Motivating and Rewarding Employees.

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Chapter11Motivating and Rewarding Employees

Learning Outcomes

• Define and explain motivation. • Compare and contrast early theories of

motivation.• Compare and contrast contemporary theories of

motivation. • Discuss current issues in motivating employees.

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11.1Define and explain motivation.

What is Motivation?

1. Energy2. Direction3. Persistence

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11.2Compare and contrast early theories of motivation.

Maslow’s Hierarchy of Needs

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McGregor’s Theory X and Theory Y

Theory X:•Little ambition•Dislike work•Avoid responsibility•Must be closely controlled

Theory Y:•Enjoy work•Seek and accept responsibility•Exercise self-direction

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Herzberg’s Two-Factor Theory

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Satisfaction vs. Dissatisfaction

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McClelland’s Three-Needs Theory

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Three acquired needs are work motives:1. Need for achievement2. Need for power3. Need for affiliation

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11.3 Compare and contrast contemporary theories of motivation.

Goal-Setting Theory

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Influences on Job Performance

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• Feedback• Goal commitment• Adequate self-efficacy• National culture

Job Characteristics Model

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Job Design and Motivation

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Internal rewards are obtained when an employee learns that he or she personally has performed well on a task he or she cares about.

Guidelines for Job Redesign

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Equity Theory

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Expectancy Theory

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Integrating Motivation Theories

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A Closer Look at the Model

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11.4Discuss current issues in motivating employees.

Current Issues

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Country Culture and Motivation

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Managers can’t assume that motivational programs that work in one geographic location are going to work in others.

Cross-Cultural Differences & Consistencies

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Unique Groups of Workers

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Motivating:1. Diverse employees2. Professionals3. Contingent workers

Unique Groups of Workers (cont.)

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Motivating:1. Diverse employees2. Professionals3. Contingent workers

Designing Appropriate Rewards Programs

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• Open-book management• Employee recognition programs

Pay-for-Performance

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Low-Cost Rewards Program

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• Clarify role in organization• Keep communication open• Show individual company cares

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