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#1: Will you each introduce yourselves and your role and your role at Experian QAS?
Responsibilities Andrew Leigh
As the Head of Product Management, Andrew oversees all of QAS’ products and is responsible for providing new and improved products. Many of the upgrades that occur come from direct feedback from Experian QAS customers.
Elizabeth MacKenzie
As the Customer Marketing Specialist, Elizabeth is responsible for creating programs involving relevant content for Experian QAS customers.
#6 What impact does QAS Pro Web have on drop-off rates?
By providing real-time address validation customers are reassured that the products they are ordering will reach them on time
The tool is configured to work behind the scenes interrupting the order process only when absolutely necessary
Seamless integration so on external facing websites customers aren’t aware of their use
“Our website processes an average of 16,000 transactions each day, and it was essential that the product we chose would make address verification invisible to the customer.”-Ron Kelly, Vice President of Customer and Pharmacy Services, drugstore.com