© Copyright 2004 CapRock Communications – All Rights Reserved Ver. 08.22.05 World Class Communications Anywhere in the World TM BP Disaster Recovery &

© Copyright 2004 CapRock Communications – All Rights ReservedVer. 08.22.05

World Class Communications Anywhere in the WorldTM

BP Disaster Recovery & Dual Teleport Configuration Service

March 3, 2006

2© Copyright 2004 CapRock Communications – All Rights Reserved

OVERVIEW – Newly Proposed 2006 Disaster PlanOVERVIEW – Newly Proposed 2006 Disaster Plan

• Available only to Ku-band customers

• Available via both TDMA and SCPC

• Dual teleport also part of CapRock’s Business Continuity Plan– Should plan need to be executed, ALL customers would be restored as part of

CapRock’s BCP– Customers signed up for Dual Teleport Configuration Service would be restored

first– All other customers would be restored as plan is worked (no guaranteed time

frame)


Current 2006 Event Timeline – Prior to landfallCurrent 2006 Event Timeline – Prior to landfall


Business Continuity vs. Remote Disaster RecoveryBusiness Continuity vs. Remote Disaster Recovery

• Need to differentiate between Business Continuity and Disaster Recovery

• As defined in the “Glossary of Terms” by Disaster Recovery Journal– Disaster Recovery: “Activities and programs designed to return the entity to an

acceptable condition. The ability to respond to an interruption in services by implementing a disaster recovery plan to restore an organization's critical business functions.”

• It’s the recovery of service that a company “buys” as part of their Business Continuity Plan.• It’s restoring communications to a customer who has purchased a service as an immediate

need.• It is NOT CapRock’s plan to recover all its customers in the event that its facility is disabled

for an extensive period of time.

– Business Continuity: – “The ability of an organization to ensure continuity of service and support for its customers and to maintain its viability before after and during an event.”

• It’s the plan that a customer has for himself to insure that he will still be in business in the event of a disaster.

• It’s the internal plan that CapRock implements to insure it will still be in business if its facility is affected for an extended period of time.


Business Continuity Plan / Remote Disaster RecoveryBusiness Continuity Plan / Remote Disaster Recovery

Program that provides stand-by service for remote sites in case primary system fails

• DR-250, DR-550

Remote Disaster Recovery

Basic Dual Teleport

Configuration Service

Enhanced Dual Teleport Configuration

Service

CapRock’s Business Continuity Plan

Program that provides switching function to an Alternate Teleport with Internet access and local dial-tone in the event that primary teleport is temporarily inoperable

Program that takes Basic Dual Teleport Service to the next level

• Internet replaced with dedicated backhaul

CapRock’s plan if teleport is disabled for extended period of time

• Re-build at current facility

• Re-build at alternate teleport


Dual Teleport Configuration Service (DTCS) DescriptionDual Teleport Configuration Service (DTCS) Description

• What is DTCS? – Teleport Diversity & Redundancy– DTCS provides proactive disaster recovery for remote sites receiving voice, data, and Internet services

from CapRock’s North American networks. The service works like an insurance program to minimize potential disruption of service due to localized events that might impact teleport or terrestrial communications facilities based in Houston.

• How Does DTCS Work?– Hot Standby Hub Equipment at an Alternate Teleport– CapRock sites preconfigured with DTCS will ordinarily land their voice and data traffic at CapRock’s

Houston, Texas teleport. In the event that a local disaster, such as a major hurricane, were to threaten CapRock’s Houston facility, DTCS sites would be proactively switched over to a pre-designated alternate teleport located outside Pittsburgh, Pennsylvania.

• Why Pre-configure the Sites?– Proactive Voice & Data Rerouting– Many satellite service providers claim to have alternate teleport capability, but simply having another

teleport location is not the same as being prepared in the event that a network switch-over is required. By pre-configuring your remote sites with alternate routing capability to both the public Internet and public telephone network, CapRock can proactively switch your network traffic from one teleport to another, minimizing the effect of potential service disruptions.

• How Does CapRock DTCS Differ from Business Continuity Plans of Other Providers?– Prioritized Restoration of Service– DTCS is an optional service that not only pre-configures your remote sites to operate off of an alternate

teleport, but prioritizes the restoration or proactive switch-over of services over other customers in the network. Other satellite providers’ Business Continuity plans are based on a “Best Effort Only” approach, restoring services to all customers over a period of days or even weeks, but with no guarantees. At CapRock you can select the DTCS option and be assured that your site’s communications will stay online even during a potential weather event, because it was re-routed to the alternate teleport ahead of time.


Dual Teleport Configuration Services (DTCS) Provide Peace of Mind Dual Teleport Configuration Services (DTCS) Provide Peace of Mind Through Redundancy & DiversityThrough Redundancy & Diversity

• Benefits– World Class Service for Mission Critical Traffic– Same High Performance Service in Either Mode – Alternate Teleport Ready at a Moments Notice– Remote Site Ready for Instant Backup Service– Minimal Disruption During a Disaster Event– Voice and Internet Services Ensured – Corporate Network Access Available– Peace of Mind

• Features– Service Through Two World Class Teleports– Managed by Two State-of-the-Art NOCs– Hot Standby Equipment in Alternate Teleport– Same Data Rates in Primary & Backup Mode– Same High Security in Primary & Backup Mode– Remote Sites Pre-configured for Switch-over– VPN or Leased Line Backhaul Option– Proactive Switch-over for Predicted Events– Priority Restoration for Unpredicted Events

CapRock North America DTCS Services


Current System Layout (GOM)Current System Layout (GOM)

T14

IA6

HORNMOUNTAIN

MARLIN

ENTERPRISESTARBOARD

ENTERPRISEPORT

CAPROCKHOUSTON

SCPC (PURPLE)

ASYMMETRIC SCPC (GREEN)

HORIZONBOW

HORIZONAFT

ENTERPRISE (MULTI-TENANT)832 kb/s Total (160 kb/s VOICE, 640 kb/s DATA)

DEEPWATER HORIZON (MULTI_TENANT))1,268 kb/s Total (130 kb/s VOICE, 512 kb/s DATA, 128 kb/s INTERNET)

CONFIDENCE

CONFIDENCE

OCEAN CONFIDENCE (MULTI-TENANT)896 kb/s Total (150 kb/s VOICE, 640 kb/s DATA)

SCANDI NEPTUNE

LAB LIFT II

BP ONLY (256 kb/s ASYMMETRIC)


INTERNET ONLY (256 kb/s ASYMMETRIC)


Edda Fjord

INTERNET ONLY (512 kb/s

ASYMMETRIC)

Edda Fjord


TDM/TDMA (ORANGE)

MARIANASBOW

MARIANASAFT

MARIANAS (MULTI-TENANT)TOTAL SERVICE: 825 kb/s

BP SERVICE: 192 kb/s VOICE, 256 kb/s DATAS

BP

4 T1 Backhaul

BP DIAL (BLUE)

CAPROCK DIAL (GREEN)


2006 Plan – Dual Teleport Configuration Service2006 Plan – Dual Teleport Configuration Service

• For customers subscribing to the service– Bandwidth from primary service is re-used at alternate teleport – Hub equipment at alternate teleport pre-configured– Data Provided as Internet access only– Voice service delivered as local dial tone from alternate teleport in Pittsburgh

• Customer will be pre-assigned DID numbers

– Service switched over before imminent event

• ATR - T– Available for customers on TDMA service – Only available on IA-6

• ATR - S– Available for customers on SCPC and A-SCPC services – Only available on T-14 or IA-6

• Entire carrier switched to Internet (may affect multi-tenant environment)


Diagram – Dual Teleport Configuration ServiceDiagram – Dual Teleport Configuration Service

T14

IA6

HORNMOUNTAIN

MARLIN

ENTERPRISESTARBOARD

ENTERPRISEPORT

CAPROCKHOUSTON

SCPC (PURPLE)


HORIZONBOW

HORIZONAFT

ENTERPRISE (INTERNET ONLY)CAPACITY TBD

DEEPWATER HORIZON (INTERNET ONLY)CAPACITY TBD

CONFIDENCE

CONFIDENCE

OCEAN CONFIDENCE (INTERNET ONLY)CAPACITY TBD

SCANDI NEPTUNE

LAB LIFT II

BP ONLY ASYMMETRICCAPACITY TBD

INTERNET ONLY ASYMMETRICCAPACITY TBD



Edda FjordEdda Fjord

CAPROCK DIAL (GREEN)

TDM/TDMA (ORANGE)

MARIANASBOW

MARIANASAFT

PittsburghTeleport

Internet

Internet

BP

BP BACKHAUL

CAPROCK DIAL (YELLOW)WILL BE NEW NUMBERS WITH NEW LOCAL SERVICE

LOCAL

DIAL

LOCAL

DIAL

INTERNET ONLY (512 kb/s

ASYMMETRIC)


MARIANAS (MULTI-TENANT)TOTAL SERVICE: 825 kb/s

BP SERVICE: 192 kb/s VOICE, 256 kb/s DATAS


2006 Plan – Enhanced Dual Teleport Configuration Service2006 Plan – Enhanced Dual Teleport Configuration Service

• Available as an enhancement to the ATR - S (SCPC/A-SCPC customers on T-14) offering

– Customer provides their own dedicated backhauls instead of using Internet and local PSTN Dial tone


Diagram – Enhanced Dual Teleport Configuration ServiceDiagram – Enhanced Dual Teleport Configuration Service

T14

IA6

HORNMOUNTAIN

MARLIN

ENTERPRISESTARBOARD

ENTERPRISEPORT

CAPROCKHOUSTON

SCPC (PURPLE)


HORIZONBOW

HORIZONAFT

CONFIDENCE

CONFIDENCE

SCANDI NEPTUNE

LAB LIFT II

Edda Fjord

INTERNET ONLY ASYMMETRIC

CAPACITY TBD

Edda Fjord

INTERNET ASYMMETRIC

CAPACITY TBD

TDM/TDMA (ORANGE)

MARIANASBOW

MARIANASAFT

MARIANAS (INTERNET) CAPACITY TBD

PittsburghTeleport

Internet

Internet

BPBP BACKHAUL

CAPROCK EMERGENCY BACKUP DIAL (YELLOW)WILL BE NEW NUMBERS WITH NEW LOCAL SERVICE

LOCAL

DIAL

LOCAL

DIAL

BP DIAL

ENTERPRISE (BP ONLY)832 kb/s Total (160 kb/s VOICE, 640 kb/s DATA)

DEEPWATER HORIZON (BP ONLY)1,268 kb/s Total (130 kb/s VOICE, 512 kb/s DATA, 128 kb/s INTERNET)

OCEAN CONFIDENCE (BP ONLY)896 kb/s Total (150 kb/s VOICE, 640 kb/s DATA)






CapRock DTC Service vs. Other Satellite ProvidersCapRock DTC Service vs. Other Satellite Providers

CapRock DTC Service Option

Other Satellite Service Providers

Multiple Teleports for Landing Voice & Data Traffic

Yes Sometimes

Hot Standby Equipment in Alternate Teleport

Yes Sometimes

Pre-configured Remote Terminals

Yes No

Proactive Teleport Switch-over for Predicted Events

Yes* No

Prioritized Service Restoration for Un-predicted Events

Yes Best Effort Only/No

Redundant Internet & PSTN Connections Pre-established

Yes Sometimes

Detailed Emergency Management Procedures

Yes Sometimes

* Proactive switching between teleports is provided at CapRock’s discretion in accordance with internal emergency management and business continuity procedures


DTCS 2006 Price Table*DTCS 2006 Price Table*

North America DTCS

Service Options1

Price

Pre-Configuration Charge2 $750/site

Monthly Recurring Charges3

Data Rates up to 128kbps $250/site

Data Rates above 128kbps up to 512kbps $500/site

Data Rates above 512kbps up to 1024kbps $750/site

Data Rates above 1024kbps Separate Quotation required

Additional MRC for Stabilized Offshore Sites $200/site

VPN/IPSec Backhaul Support $250/backhaul

Backhaul Circuit or Private Network Connection Not Available for TDMA services;

Separate Quotation required for SCPC services

1 - Service available for TDMA Region 1 services or SCPC services landing in Houston.

2 - Pre-configuration charge is a one time per site charge. Sites that are moved or otherwise altered during the course of the DTCS contract may be subject to an additional pre-configuration charge.

3 - Monthly recurring charges based on minimum 12-month service term.

* Prices subject to change without notice. Subject to CapRock standard terms and conditions of service.


Communication Plan & Staffing ConsiderationsCommunication Plan & Staffing Considerations

• CapRock will keep BP updated on alternate teleport transition status via daily e-mail updates

• Redundant points of contact available including Gary Yokum (Regional Acct Mgr), Keith Johnson (Global Acct Mgr), and Giles Roberts (Ops Support Mgr)

• Sales, Technical Services, and Operations work in conjunction on a daily basis and during incidents; coordination provided through OrderQuest Management System

• Chain of command will remain in effect to ensure that approval and escalation procedures are maintained

• Organizational chart to be provided at a later date


Equipment & Technician ConsiderationsEquipment & Technician Considerations

Equipment

• As in 2005, when a disaster is imminent, CapRock will execute procedure to have all essential equipment and spares moved out of the danger zone via 18-wheeler at least 96 hours beforehand

• Transition to alternate teleport will begin at -96 hour mark as depicted in Event Timeline on slide 3

• Following a disaster that affects GoM sites, CapRock will produce replacement systems on a first-come, first-served basis. If CapRock is instructed by BP to hold some of its ordered units on standby, BP will incur a charge equal to 50% of the fully operational monthly price until deployment or cancellation (minimum term may apply)

Technician

• Paul Leonards – CapRock technician currently dedicated to BP for 300 hrs./mo.

• SafeGulf and any other required training (and time required for) will be paid for by BP

• One additional technician can be held on retainer on a monthly basis at a rate to be determined


© CapRock Communications (2005). All rights reserved. The CapRock logo, CapRock, CapRock Communications, IPxpress, Reliability to the Extreme, and World Class Communications Anywhere in the World are trademarks of IWL Communications Incorporated. All other trademarks and service marks are the property of their respective owners. Product and service specifications subject to change without notice.

© Copyright 2004 CapRock Communications – All Rights Reserved Ver. 08.22.05 World Class Communications Anywhere in the World TM BP Disaster Recovery &

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