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There are some exceptions to these returns policies. Can you think what they might be?
What can you do if you’ve bought something and there’s nothing wrong with it, but you’ve just changed your mind?
In these circumstances you do not have a right to a refund or exchange and the shop does not legally have to offer you one. However, most stores allow you to return or cancel goods or services within a certain period of time.
Many clothing stores offer refunds on items within 28 days if you change your mind.
Mobile phone companies often allow you to ‘test drive’ a phone before deciding whether to buy it.