DZȂƷ Ǟƥơǂdzơ Ņȁƾdzơ ȄǬƬǴŭơ : ǝƢǘǫ ƱǁƢƻ ƨȈǟƢǼǐdzơ ƩƢLjLJƚǸǴdz ƨȈLjǧƢǼƬdzơ ƩƢȈƴȈƫơǂƬLJȏơȁ ƨLjǧƢǼŭơ ƨȈƥǂǠdzơ DZȁƾdzơ Ŀ ƩƢǫȁǂƄơ ŦœřŪƕŒ : ťƆšƆ žƚż ťŵœŪƆ ŦœřŪŊ / ŻƄŬƃŒ ŗŶƆœŞ ƑƈƍŧřƂƃƗŒ fr . voila @ fellag . mohamed ŻƄŬƃŒ ¾ŒƍŞƃŒ ŻřœƌƃŒ : 00962785218270 ŗƒŪżœƈřƃŒ ŖŨƒƆƃŒ žƒƀšř Ƒż œƋŧƒśŋřƍ ŗżŧŶƆƃŒ ŖŧŒťō ŘœƒƄƆŵ œŮřƙŒ ŗŵƍƆŞƆƃ ŗƃœš ŗŪŒŧť ŗƒƈťŧƕŒ Řƙ . ŭŤƄƆ řŬŔũŧƅŔ ƋŨƍ ŽŧƎś Ƒƅŏ ŽũŸśƅŔ ƑƆŷ Ɛŧƈ ŕƔƆƈŷ ũƔŝōś Ś řžũŸƈƅŔ ŘũŔŧŏ ŘŧœŕŬƅŔ ŘŪƔƈƅŔ ƀƔƂţś Ɠž řƔŬžŕƊśƅŔ Ɖƈ řŬŔũŧƅŔ řƊƔŷ ŚƊƏƄś ) 84 ( Řŧũſƈ řœƔƎƅŔ Ɖƈ řƔũŔŧƙŔ Ɠž řƄũŮ ƛŕŰśƛŔ řŷƏƈŠƈ Ś řƔƊŧũƗŔ Ũƍ ũŕŗśŦŔ Ƈś ŧƁƏ ũŝƗŔ Ŕ ũŔŧţƊƛŔ ¿ƔƆţś ƇŔŧŦśŬŕŗ ƒŧŕţƗŔ ƉƔŕŗśƅŔ ¿ƔƆţśƏ ųƔŬŗƅŔ . ŧƏŠƏ Ƒƅŏ şœŕśƊƅŔ ŚũŕŮŌ ¿ŕŷ ũƔŝōś ƏƍƏ ¿ƂśŬƈƅŔ ũƔżśƈƅŔ ƉƔŗ řžũŸƈƅŔ ŘũŔŧŏ ŚŕƔƆƈŷ ũƔżśƈƅŔ ƉƔŗƏ ŶŗŕśƅŔ řƔŬžŕƊśƅŔ ŘŪƔƈƅŔ Ɠž řƔœŕŰţŏ řƅƛŧ ŚŔŨ ƀƏũž ŧƏŠƏ Ƒƅŏ ŕŲƔŌ şœŕśƊƅŔ ŚũŕŮŌ ŕƈƄ ŕƔƆƈŷ ũƔŝōś Ś řžũŸƈƅŔ ŘũŔŧŏ ŘŧœŕŬƅŔ Ŕ ƀƔƂţś Ɠž řƔŬžŕƊśƅŔ ŘŪƔƈƅ Ƒƅŏ ƐŪŸś řƈŧŦƅŔ Řŧƈ ƀƏũž ƃŕƊƍ ƉƄś Ƈƅ ƉƔţ Ɠž ƐŪŸś Ɔƅ ƓſƔŴƏƅŔ ƑƈŬƈ řŬŔũŧ Ŷƈ ƀſśś ƃƅŨŗ ƓƍƏ (Juran and Mercedes, 2006) řŬŔũŧƏ (Atul and Jonson, 2002) ŗƒšœřŽƆƃŒ ŘœƆƄƂƃŒ : řƔƊŧũƗŔ ŚƛŕŰśƛŔ řŷƏƈŠƈ řƔŬžŕƊśƅŔ ŘŪƔƈƅŔ řžũŸƈƅŔ ŘũŔŧŏ . Abstract This research aims to study the effect of knowledge management on achieving competitive advantage, study sample consisted of (84) Single from the management board at Jordan Telecom Group, The data were analyzed by using the Statistical Package for Social Sciences (SPSS), depending on the simple regression, analysis of variance. The results of the study assured that there’s an effect for the knowledge management on achieving competitive advantage at Jordan Telecom Group. There are statistically significant differences between knowledge management on achieving competitive advantage according to experience , but there are no differences to functions. The results of this study are consistent with the study of (Juran and Mercedes, 2006), and study (Atul and Jonson, 2002) Key words: knowledge management, competitive advantage, Jordan Telecom Group.
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:
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.
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(Juran and Mercedes, 2006)(Atul and Jonson, 2002)
:.Abstract This research aims to study the effect of knowledge management on achieving competitive
advantage, study sample consisted of (84) Single from the management board at Jordan
Telecom Group, The data were analyzed by using the Statistical Package for Social Sciences
(SPSS), depending on the simple regression, analysis of variance.
The results of the study assured that there’s an effect for the knowledge management on
achieving competitive advantage at Jordan Telecom Group. There are statistically significant
differences between knowledge management on achieving competitive advantage according
to experience , but there are no differences to functions. The results of this study are
consistent with the study of (Juran and Mercedes, 2006), and study (Atul and Jonson, 2002)
Key words: knowledge management, competitive advantage, Jordan Telecom Group.
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21
- Atual,G. & Janson. M (2002), Creating competitive advantage bu effectively managing
knowledge, Journal of knowledge management, vol 06,no 02.
- Hackett, B. (2003) Beyond Knowledge: New Ways to Work and learn. The Conference
Board.
- Daft, R.( 2001), Organization Theory and Design, 7th ed, Jack W. Calhoun, New York.
- Juan, C. & Merceds (2006), Strategic knowledge transfer and its implication for competitive
advantage, Journal of knowledge management, vol 10,no 04.
- Peter, S. (2000), Systemic Knowledge Management, Managing Organizational Asset for
Conpetitive, Vandage WWW. Article. Com.
- Porter, M.( 1985) , Competitive Advantage: Creating and Sustaining Superior
Performance, The Free Press, New York, NY.
- Sivan ,Y.( 2001) , Nine Keys To Acknowledge infrastructure : A proposed Analytic
Framework For Organizational Knowledge management , center For Information Policy
research , Harvard University .
- Survary, M. (2005) Knowledge Management and Competition in Consulting Industry.
Management Review, Vol. 41, No2.
- www.jordantelecomgroup.jo
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