© 2012 Wadsworth, Cengage Learning Menu Options: Lecture/ Discussion Chapter Exercises Audio Chapter Summary Chapter Summary Other Focus TV Focus TV Building.

© 2012 Wadsworth, Cengage Learning

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Building Relationships, Valuing Diversity



You’re About to You’re About to Discover…Discover…

You’re About to You’re About to Discover…Discover…


• What emotional intelligence is

What emotional intelligence is• Whether your EI can be improved

Whether your EI can be improved• How to improve communication with

How to improve communication with people you care about

people you care about• Why diversity enriches our lives

Why diversity enriches our lives• What cultural intelligence is and why it’s

What cultural intelligence is and why it’s importantimportant

• How globalization changes our world

How globalization changes our world

© 2012 Wadsworth, Cengage Learningp. 266-267

Kia WashingtonKia WashingtonKia WashingtonKia Washington


What is Emotional Intelligence? What is Emotional Intelligence? What is Emotional Intelligence? What is Emotional Intelligence?

• EEmotional motional IIntelligence ntelligence impacts college successimpacts college success

• EIEI includes interpersonal includes interpersonal and intrapersonal and intrapersonal intelligences intelligences (p. 249)(p. 249)..

• EI EI is a set of skills that is a set of skills that determine how well you determine how well you cope with the demands of cope with the demands of everyday life.everyday life.

• EEmotional motional IIntelligence ntelligence impacts college successimpacts college success

• EIEI includes interpersonal includes interpersonal and intrapersonal and intrapersonal intelligences intelligences (p. 249)(p. 249)..

• EI EI is a set of skills that is a set of skills that determine how well you determine how well you cope with the demands of cope with the demands of everyday life.everyday life.

Exercise 11.1:Exercise 11.1:You RespondYou Respond



Five Scales Five Scales Five Scales Five Scales

Intrapersonal Skills (Self-Awareness) Interpersonal Skills (Relating to Others)

General MoodStress Management Skills Adaptability Skills


Can We Improve Our EI? Can We Improve Our EI? Can We Improve Our EI? Can We Improve Our EI?

• Seek honest input from others.

• Find an EI mentor.

• Complete an assessment tool.

• Work with a counselor to learn more.

• Be patient with yourself.

“ ”Our emotions are the driving powers of our lives.Earl Riney, American clergyman


What Is This Thing Called Love? What Is This Thing Called Love? What Is This Thing Called Love? What Is This Thing Called Love?

Love can be thoughts, feelings, and physical reactions.

1. Extreme energy.

2. Imagined betterment.

3. Interfering thoughts.

4. Mood swings.

5. Hypersensitivity.

Love can be thoughts, feelings, and physical reactions.

1. Extreme energy.

2. Imagined betterment.

3. Interfering thoughts.

4. Mood swings.

5. Hypersensitivity.


Communicating Communicating in in

Relationships Relationships

Communicating Communicating in in

Relationships Relationships “ ”Eighty percent of life’s satisfaction comes from meaningful relationships.Brian Tracy, success author


Crazymakers Crazymakers Crazymakers Crazymakers

The BLAMERThe TRAPPER

The “BENEDICT ARNOLD”

The HIT AND RUN FIGHTER

The GUNNYSACKER

The MINDREADER



Conflict Management StylesConflict Management StylesConflict Management StylesConflict Management Styles

p. 281

Exercise 11.2:Exercise 11.2:Conflict StyleConflict Style


Breaking Up Is Hard to Do Breaking Up Is Hard to Do Breaking Up Is Hard to Do Breaking Up Is Hard to Do

Danger signal 1: “All we ever do is fight!” If you spend most of your time in conflict or avoiding conflict, you won’t be able to communicate about much else.

Danger signal 2: “Let’s dig in deeper!” Move relationships to deeper levels of commitment only when you are both satisfied with the ways things are now.

Danger signal 3: “This relationship just isn’t worth it!” If you simply aren’t satisfied with the relationship, despite attempts to improve it, it may be time to think about making a clean break.

“ ”The difference between friendship and love is how much you can hurt each other.Ashleigh Brilliant, author and cartoonist


Does Diversity Make a Difference? Does Diversity Make a Difference? Does Diversity Make a Difference? Does Diversity Make a Difference?

Exercise 11.4:Exercise 11.4:DiversityDiversity

Find a partner to work with on this exercise. Individually, list all the various ways in which you differ: age, height, gender, eye color, hometown, and so on.

When your instructor calls “time,” read your lists aloud. The point of the exercise is to begin a discussion on the meaning of diversity, to explore its

many different facets—beyond just external appearance—and to appreciate the fact that each individual is unique.



The Power of PerceptionsThe Power of PerceptionsThe Power of PerceptionsThe Power of Perceptions

p. 284


Appreciate the American Mosaic Appreciate the American Mosaic Appreciate the American Mosaic Appreciate the American Mosaic

Most of us are a blend of different ethnicities.Did you know the ethnicities of these famous people?

Jessica Alba: French, Danish, and Mexican-American.

Keanu Reeves: Hawaiian, Chinese, and Caucasian.

Mariah Carey: Black, Venezuelan, and Caucasian

Johnny Depp: Cherokee and Caucasian

Exercise 11.8:Exercise 11.8:Cultural IntelligenceCultural Intelligence


Quote: Adela A. Allen

“We should acknowledge

differences, we should

greet differences, until

difference makes no

difference anymore.”

Adela A. Allen Educator

“We should acknowledge

differences, we should

greet differences, until

difference makes no

difference anymore.”

Adela A. Allen Educator


Think Globally, Act LocallyThink Globally, Act LocallyThink Globally, Act LocallyThink Globally, Act Locally

“ ”We have not inherited the world from our forefathers – we have borrowed it from our children.Kashmiri proverb



VVAARRKK ActivityActivityVVAARRKK ActivityActivity

p. 295


Chapter 11: Exercises and ActivitiesChapter 11: Exercises and Activities

How Would You Respond?How Would You Respond?

What’s Your Conflict Style?What’s Your Conflict Style?

Audio Summary of Chapter 11Audio Summary of Chapter 11

Focus TV: RelationshipsFocus TV: Relationships

Your Views on DiversityYour Views on Diversity

Chapter ExerciseChapter Exercisep. 280 p. 280

Chapter ExerciseChapter Exercisep. 268p. 268

Focus TV:Focus TV:RelationshipsRelationships

Audio Audio Chapter SummaryChapter Summary

Back to MenuBack to Menu

Chapter ExerciseChapter Exercisep. 283p. 283


Your Cultural IntelligenceYour Cultural IntelligenceChapter ExerciseChapter Exercisep. 290p. 290


How Would You Respond?How Would You Respond?How Would You Respond?How Would You Respond?

Exercise 11.1, p. 268


What’s Your Conflict Style?What’s Your Conflict Style?What’s Your Conflict Style?What’s Your Conflict Style?



Your Views on DiversityYour Views on DiversityYour Views on DiversityYour Views on Diversity



Your Cultural IntelligenceYour Cultural IntelligenceYour Cultural IntelligenceYour Cultural Intelligence



Chapter 11 Audio SummaryChapter 11 Audio Summary


FOCUS TVRelationshipsFOCUS TV

Relationships

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Back to ActivitiesBack to Activities



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FOCUS TV Discussion Questions

1. Our FOCUS correspondent, Greg, seems unaware of his own level of emotional intelligence. Since your intrapersonal skills are part of your emotional intelligence, that makes sense. What are intrapersonal skills? Look back at chapter 11 of FOCUS, if you need to.

2. In her interview, Dr. Catherine Andersen says that EQ is essential to college success. Isn't college more about your IQ than your EQ? Why or why not? What does she mean?

3. Even though Greg’s role in the video is comedy, you may know people with low EQ like him. How would you recommend that Greg begin the process of increasing his EQ?

4. Kia Washington is described in the chapter and the video as someone with high IQ and low EQ. How is this likely to affect her success in college? Do you think she'll be academically successful?

5. If you were asked to assess your own level of emotional intelligence, what would you say? Of the five major components of EI described in the chapter, which is most challenging for you?


FOCUS on Community College Success

F CUSPointsAn Interactive Teaching Tool

FOCUS on COMMUNITY COLLEGE SUCCESSSecond Edition

Chapter 11Constance Staley and Aren Moore

© 2012 Wadsworth, Cengage Learning Menu Options: Lecture/ Discussion Chapter Exercises Audio Chapter Summary Chapter Summary Other Focus TV Focus TV Building.

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